本研究基於哲學詮釋學，以重視集體智慧為主要精神，並佐以軟體工程的相 關研究，來設計一套適合系統演化與不斷維護的需求分析方法論，並且搭配本方 法而發展了一套以部落格為基礎的工具，來協助企業針對分散於各地的使用者來 進行需求的收集，並且應用了設模型與知識本體，來設計了自動衝突偵測的智慧 型系統，來提醒企業在選擇去吸納大眾的意見時，新需求是否與既有設計有所衝 突，進而促使企業對於這種抵觸的狀況來進行進一步的思考與討論。
本研究除了提出方法論與部落格工具之外，也實際由經營網路報紙與購物網 站的企業來進行試用，在經過訪問後，得到了對本方法與工具的初步肯定，但也 獲取了不少重要的實務建議。本研究也依據這些實務建議來對方法論與工具當初 思慮不週之處，來提出改善的方向。相信本研究提出的方法論、工具、以及試用 後訪談，已經適當地回應了本研究最初想引導企業進行新需求初步分析、傾聽網 友需求、以及偵測需求與既有設計衝突的研究問題
本研究的貢獻，可從理論貢獻和實務貢獻兩方面來看。在理論貢獻方面，（1）
相較於以往過度重視全新系統的發展，本研究提出了一套適用於既有系統功能不 斷維護與演化，而且具體可行的需求分析方法論，（2）提出了一套功能需求的後 設模型，並指出功能需求所涉及的多種知識本體類型，並且，（3）提出一套偵測 新需求與既有設計之間衝突的規則。而本研究的實務貢獻，包含了（1）本研究 所提出的方法論，在經過業界企業的試用後，初步被認為是可應用於網站需求分 析，對需求管理的實務工作有所幫助，（2）本研究亦提出了一套以部落格為基礎 的需求擷取工具，有助於企業來蒐集網站的功能需求，（3）部落格具備自動衝突 偵測機制，來幫助企業判斷新需求是否可直接吸納來改善系統功能，抑或是新需 求與現有設計有所衝突，而需要觸發衝突解決流程。
在後續研究方面，可針對方法論與部落格工具兩方面進行改良。例如，可對
於簡易而成本低的新功能需求設計一個快捷簡化的方法，將新需求支持度評分的 功能加入部落格工具中，改善工具的友善性，以及解析需求的文字補充內的自然 語言，來協助利害相關者更容易地建立需求模型。此外，在解決了衝突後，是否 能容許在系統設計中多個分歧目標同時並存，並且制定其目標的優先順序，亦是 相當有趣的問題。再者，可進一步將需求的衝突偵測與應用在不同領域中，例如 數位內容的需求或對商品的需求。而方法論的效果和效益方面，雖然根據軟體工 程以往的經驗與研究文獻中所示，是較為難以驗證的，但如有機會，也可不斷陸 續關切其實務上的效果與效益。也上述這些研究議題，都值得未來繼續投入與努 力。
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