Complaint Book 2

Tracy: That’s right. We dressed up as babies with diapers and pacifiers. You sound like you weren’t there…don’t you remember?

Stella: I wasn’t there. I went back to Taiwan that week.

Tracy: Oh, yeah. Now I remember. I’m sorry.

Stella: That’s OK. I’m sure you must have been the cutest babies ever…and the biggest!

Apology strategy □ Direct expression of apology □ Acknowledging

responsibility □ Offering repair or compensation □ Providing explanation or account ■ Combination □ Others

Function of excuse me (if there is one)

□ Remedy □ Regret

Function of I’m sorry (if there is one)

□ Remedy ■ Regret

Supportive moves or small talk ■ Yes □ No

7. Unit 5 Student Council Elections (p.246)

Josh: Thank you. By the way, here’s a small gift from Ash.

Debbie: Are you trying to bribe me, Josh?

Josh: I’m sorry. I’ll take it back.

Apology strategy □ Direct expression of apology □ Acknowledging

responsibility □ Offering repair or compensation □ Providing explanation or account ■ Combination □ Others

Function of excuse me (if there is one)

□ Remedy □ Regret

Function of I’m sorry (if there is one)

□ Remedy ■ Regret

Supportive moves or small talk ■ Yes □ No

Ⅳ. Complaint Book 2

1. Unit 6 Showing Comfort (p.238-239)

Samuel: All right, girls. I’m a patient now. Please stop teasing me.

‧

Stella: OK, OK. So, when will you get out of the hospital?

Modification ■ Yes □ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

Book 3

2. Unit 4 Lunchtime (p.237)

Debbie: Hey, big bro. How’s lunch?

Larry: Tasteless as usual.

Debbie: Come on. Don’t be so picky.

Modification □ Yes ■ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

3. Unit 4 Lunchtime (p.238) Stella: This sandwich is great!

Larry: Wait for a couple of weeks before you say that.

Stella: You mean I’ll get tired of the food here that soon? Don’t they change the menu every week?

Modification □ Yes ■ No Complaint strategy of

head act

□ Direct complaint ■ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

‧

Tracy: (Hitting a mosquito) Got you this time. That’s the last time you drink my blood!

Debbie: Don’t you just spray some insect repellent a minute ago?

Tracy: Yes, I did. But it didn’t work at all.

Modification □ Yes ■ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

Book 5

5. Unit 3 Basketball Tryouts (p.238)

Debbie: Josh! Whew! You smell awful. I mean, why are you sweating so much?

Josh: Gee, thanks for noticing, Debbie. (spoken sarcastically) I just came back from basketball tryouts.

Modification ■ Yes □ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

6. Unit 5 Student Council Elections (p.246)

Josh: … By the way, here’s a small gift from Ash.

Debbie: Are you trying to bribe me, Josh?

Josh: I’m sorry. I’ll take it back.

‧

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

7. Unit 7 Volunteer Service (p.253)

Debbie: But volunteer work is not about having fun. It’s about making a meaningful contribution to people who need our help.

Stella: Debbie’s right. You shouldn’t be so selfish! Anyway, you don’t really know if you’ll like something until you try it. Maybe you’ll end up loving it, just like Debbie does.

Josh: I don’t know. I admit I am selfish compared with Debbie.

Modification □ Yes ■ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

Book 6

8. Unit 4 Pulling an All-nighter (p.244-245) Stella: What kept you from sleeping?

Josh: It was my math project. I waited until last night to start on it.

Debbie: That was a bad idea. It took me about four days to finish my project.

Did you really think you’d be able to finish it in one night?

Josh: I’ve done it before. I always wait until the night before the due date to get my schoolwork done. That’s my style.

Modification □ Yes ■ No

‧

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

9. Unit 4 Pulling an All-nighter (p.245)

Debbie: (Looking at his project) Look at these typos! You didn’t even get the name of the topic right!

Josh: What?

Modification ■ Yes □ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

10. Unit 4 Pulling an All-nighter (p.245)

Debbie: I’d say you’re lucky if you get a D.

Josh: Oh, no.

Modification □ Yes ■ No Complaint strategy of

head act

■ Direct complaint □ Indirect complaint

Complaint strategy of solution (if there is one)

□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat

Supportive moves or small talk □ Yes ■ No

Ⅴ. Refusal