SPEECH ACTS BEING ANALYZED IN TEXTBOOK S
Ⅳ. Complaint Book 1
Desk clerk: Again, we’re sorry about the fire. Good thing we got it under control in such a short time.
Mei-ling: Well, it was an interesting experience. I’m glad nobody was hurt.
Apology strategy □ Direct expression of apology □ Acknowledging
responsibility □ Offering repair or compensation □ Providing explanation or account ■ Combination □ Others
Function of excuse me (if there is one)
□ Remedy □ Regret
Function of I’m sorry (if there is one)
Ken: But my tooth is killing me. Please, I have to see him today.
Nurse: Wait a second. Let me see what I can do.
Modification □ Yes ■No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
Book 2
2. Unit 5 What Do You Look Like? (p.242)
Ken: Oh, Mei-ling. This is not the right time to talk about fashion. I’m starting to worry about your friend.
Mei-ling: Oh, there she is now─the girl in the cute red shirt. Let’s go over, and I’ll introduce you.
Modification ■ Yes □ No
Complaint strategy of ■ Direct complaint □ Indirect complaint
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solution (if there is one)□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
Book 3
3. Unit 2 Your Music Is Too Loud (p.234)
Mark: I don’t know how to put it, but…your music is really LOUD!
Steve: (Turns music off) Excuse me? I didn’t hear what you just said.
Modification ■ Yes □ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
4. Unit 2 Your Music Is Too Loud (p.234)
Mark: I said your music is too loud. I can’t focus on my homework.
Steve: Gee, I’m really sorry. I guess I got carried away.
Modification □ Yes ■ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
5. Unit 2 Your Music Is Too Loud (p.234)
Mark: Well, yes. And I just couldn’t take it anymore. I hope you understand.
Steve: Of course. Thanks for the earphones. I’ll start to use them right now.
Modification ■ Yes □ No
Complaint strategy of ■ Direct complaint □ Indirect complaint
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solution (if there is one)□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
6. Unit 2 Your Music Is Too Loud (p.235)
Ken: Well, Mei-ling, I hate to bring this up, but are you finished with the notes that you borrowed from me?
Mei-ling: Yes, I’m finished with them. I was going to give them back to you today.
Modification ■ Yes □ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
7. Unit 2 Your Music Is Too Loud (p.235)
Ken: How could you NOT ask my permission first? Mei-ling, I trusted you.
Mei-ling: I’m really sorry. What do you want me to do? Get them back for you?
Modification □ Yes ■ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
8. Unit 3 What’s Your Favorite TV Show? (p.239)
Jing-yi: … You fell asleep five minutes after the concert started.
Ming-han: Gee, I’m really sorry. Did I snore?
Modification □ Yes ■ No
‧
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
9. Unit 4 Pulling an All-nighter (p.239)
Jing-yi: Yes. I tried to shake you awake, but you kept dozing off.
Ming-han: Sorry, I couldn’t help it. When I listen to classical music, I always fall asleep.
Modification ■ Yes □ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
Book 4
10. Unit 4 Ready for Takeoff (p.253)
Yu-ting: I wonder what we’re going to have for lunch.
Mei-ling: Well, don’t get your hopes up too high. Airline food is all the same: terrible.
Ken: Here comes our lunch.
Modification ■ Yes □ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect accusation □Threat
Supportive moves or small talk □ Yes ■ No
Book 6
11. Unit 1 How Do We Get to Oxford? (p.274)
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Ken: I wish I had my camera with me. Think about it─the three of us standing right in front of a burning hostel.
Yu-ting: I can’t believe it, Ken! We’re in danger of losing everything, yet all you care about is taking pictures.
Modification ■ Yes □ No Complaint strategy of
head act
■ Direct complaint □ Indirect complaint
Complaint strategy of solution (if there is one)
□ Direct request for repair or forbearance □ Indirect request for repair or forbearance □ Direct accusation □ Indirect
Ken: Hi, is it possible to see Dr. Wang this morning?
Nurse: Sorry, his schedule is full today. How about tormorrow?
Refusal strategy □ Direct refusal ■ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret □ Excuse, reason, and explanation
□ Alternative ■ Combination □ Others Explanation ─ concrete
Mr. Chen: Don’t you think it’s kind of dangerous for a young man like you?
Ken: Why? Lots of young people ride motorcycles here.
Mr. Chen: I’m sorry, Ken. You don’t know the roads well and the traffic here is bad.
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Refusal strategy □ Direct refusal ■ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret □ Excuse, reason, and explanation
□ Alternative ■ Combination □ Others Explanation ─ concrete
Mr. Chen: Sorry, it’s just too dangerous for you to ride a motorcycle here.
Refusal strategy □ Direct refusal ■ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret □ Excuse, reason, and explanation
□ Alternative ■ Combination □ Others Explanation ─ concrete
Jing-yi: Good. Meet us in front of the Hilton Hotel on Saturday at four p.m.
Ken: Saturday? Oh, no. I’m afraid I can’t make it. I have another appointment.
Refusal strategy ■ Direct refusal □ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret ■ Excuse, reason, and explanation
□ Alternative □ Combination □ Others Explanation ─ concrete
‧
Mrs. Liu: Look at Ming-han. He’s still eating. Here, have another piece of chicken.
Ken: No, thank you. I can’t have another bite.
Refusal strategy ■ Direct refusal □ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret ■ Excuse, reason, and explanation
□ Alternative □ Combination □ Others Explanation ─ concrete
Mrs. Liu: All right. At least have some more soup.
Ken: No, even soup would be too much. I’m really full.
Refusal strategy ■ Direct refusal □ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret ■ Excuse, reason, and explanation
□ Alternative □ Combination □ Others Explanation ─ concrete
Saleswoman: OK. Let’s try one of our new lines. How about this red one?
Yu-ting: Red seems a little too bright. Do you have other colors in the same style?
Refusal strategy □ Direct refusal ■ Indirect refusal
Substrategy of indirect □ Regret □ Excuse, reason, and explanation
‧
refusal (if there is one) □ Alternative ■ Combination □ Others Explanation ─ concrete
Saleswoman: Anything else? Do you need accessories to go with your party dress?
Yu-ting: No, thanks. That’ll be all.
Refusal strategy ■ Direct refusal □ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret ■ Excuse, reason, and explanation
□ Alternative □ Combination □ Others Explanation ─ concrete
9. Unit 1 Destination: England (p.236)
Ken: July seems as good a month as any in summer.
Yu-ting: If I remember correctly, July is the hottest month of the year there. Maybe we should go in August, just to avoid the summer heat.
Refusal strategy □ Direct refusal ■ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret □ Excuse, reason, and explanation
□ Alternative ■ Combination □ Others Explanation ─ concrete
or not (if there is one)
■ Concrete □ Not concrete
Refusal subject ■ Friend □ Family member □ Others Expression of positive □ Yes ■ No
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國立 政 治 大 學
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N a tio na
l C h engchi U ni ve rs it y
opinion first
Supportive moves or small talk ■ Yes □ No
Book 6
10. Unit 2 The Meal Is on Me (p.277)
Ken: Well, I’m glad you both enjoyed the food here. The meal is on me.
Yu-ting: That’s very kind of you, but I think we should split the bill.
Refusal strategy □ Direct refusal ■ Indirect refusal Substrategy of indirect
refusal (if there is one)
□ Regret □ Excuse, reason, and explanation
■ Alternative □ Combination □ Others Explanation ─ concrete
or not (if there is one)
□ Concrete □ Not concrete
Refusal subject ■ Friend □ Family member □ Others Expression of positive
opinion first
■ Yes □ No
Supportive moves or small talk ■ Yes □ No