2006 IEEE International Conference on Systems, Man, and Cybernetics
October 8-11, 2006, Taipei, Taiwan
A
Web Services Based Collaborative Management
Framework for
Semiconductor
Equipment
Mu-Chen
Chen
Kai-Ying
Chen,
Ming-Fu Hsu, Cheng-Tah Yeh
Abstract-Web Services have afforded inter-enterprise
information technologies to integrate heterogeneous systems
inthee-manufacturing environment along the supply chain. In
asemiconductor foundry, the equipment failure has long been
recognized asamajor source of unpredicted production process
breakdown and excessive production loss. Equipment
maintenance management is one of the important tasks in
semiconductormanufacturing.Duetotheprosperityof Internet
andinformationtechnologies, e-diagnostics and e-maintenance
through Internet have been considered as important
applications in industry. Web Services can %sist the data
integration in heterogeneous e-manufacturing systems to
supportfaster andremotemaintenance functions.Inthis paper,
aWebServicesbasedCollaborativePlanning,Forecastingand
Replenishment (CPFR) platform, namely WS-CPFR, is
developed to collaboratively manage spare parts in
semiconductor equipment between equipment suppliers and
semiconductor factories. The global application involving
multi-factory andmulti-supplierof this WS-CPFRplatformcan
beeasilyachieved with Web Servicestechnology.
I. INTRODUCTION
I N recentyears, the architecture of
e-manufacturing
hasbeen
continuously
emerging with the substantial advancements in Intemet and informationtechnologies [1].
Through these
technologies,
e-manufacturing
seamlessly
integrates factory shop floor system,
e-diagnostics,
e-maintenance as well as ecollaboration. The intra- and inter-organizational information
integration
andvisibility
allowenterprises
torapidly
respond
customers' diversified requirements and toreduceproduction
cost. Web Serviceshave recently afforded an essential
opportunity
forinter-enterprise
integration
along
thesupply
chaintorealizeadynamic virtual network for
enterprises
[2].
Inpractice,
however,mostbusinessapplications ofWeb Services focus
Mu-Chen Chen(Correspondingauthor) isaProfessor in theInstituteof Traffic andTransportation, National Chiao TungUniversity,Taipei, Taiwan,ROC.Email:bmcchen@ntut.edu.tw
Kai-YingChen isanAssistantProfessorinthe Department of Industrial Engineering and Management, National Taipei University of Technology,Taipei, Taiwan,ROC.Email:kychen@ntut.edu.tw
Ming-FuHsu gothisMBAfromInstituteof Commerce Automation and Management, National Taipei University of Technology, Taipei, Taiwan,ROC.
Cheng Tah Yeh is a PhD student in the Department of Industrial Management, NationalTaiwan University ofScience and Technology, Taipei, Taiwan,ROC.
on intra-organizational integration rather than
inter-organizational integration. Web Services enable the
integration among heterogeneous systems in the modern
e-manufacturing environment[3], [4].
Due to the high capital investment of semiconductor
equipment, theequipment failureandbreakdownresult inan
excessiveproduction loss.Semiconductor manufacturers can
improve theutilizationandavailability of equipment through
the effective mechanisms ofdiagnostics and maintenance.
Maintenance Management System (MMS) includes several
functions suchas qualitymanagement, supplier
evaluation,
maintenance reporting, spare part inventory control,
predictive maintenance, workorder dispatch, human resource
management, etc [5]. Spare parts areusedtoreplace the failed
partsinordertomaintaintheequipment availability.
Due tothehigh uncertainty ofspare part
demands,
it isverydifficulttomanagetheinventory of spare parts.Collaborative Planning, Forecasting and Replenishment (CPFR) is a
relativelynewinitiativeproposed
by
VoluntaryInterindustry
Commerce Standards
[6]
to establish the collaborativemechanisms for
trading
partners insupply
chains. Forreducing uncertainty and cost, CPFR can be
adopted
by semiconductor manufacturers andequipment
suppliers
tocollaborate on the spare part management. CPFR can be implemented in the environment of
e-manufacturing,
e-diagnostics and c-maintenance to
provide
a collaborativemechanismsforspare partmanagement.
To achieve the
objective
ofcode and service reuse, theCPFRsystem forspare part managementcanbe
developed
andintegrated based on Web Services
technology.
Thisstudy
aims at
integrating
remoteequipment
data collection and monitoring withe-diagnostics
and e-maintenancesystemsin orderto supportaninter-enterprise
platform
based on Web Services, which allows semiconductor manufactures and equipmentsuppliers
to collaborate on theplanning,
forecasting andreplenishmentfor spare parts. Therelatively
new information technology, Web Services, is adopted to
implement the proposed collaborative management system such that equipment engineers can effectively integrate all
maintenance related tasks among semiconductor
manufacturers and equipment suppliers. Semiconductor
manufacturers, therefore, can significantly improve the
equipment
availability
and utilization, and decrease theinventorylevel and cost of spare parts. Equipment suppliers can improve the service level of spare part provisioning to
semiconductormanufacturers as well.
II. BACKGROUNDOFE-DIAGNOSTICS ANDE-MAINTENANCE
Recently,InternationalSEMATECH (ISMT) hasproposed
e-diagnostics guidelines [7] and guidebooks [8] with respect
to thefunctionalrequirements of e-diagnostics. Additionally,
International SEMATECH and Japan Electronics and Information Technology Association (JEITA) have started
their joint research on developing the architecture of
Equipment Engineering System (EES) for c-manufacturing.
E-diagnostics plays an essential role in e-manufacturingto
supporttheremotemonitoringand diagnosticsforequipment
suppliers. Furthermore, e-diagnostics can provide the
functionsof data collection and faultanalysisasthe basis of
e-maintenance to achieve the
capabilities
ofself-diagnosis,
predictive maintenance and automated notification.
International SEMATECH categorizes the capabilities of e-diagnosticsandpredictive maintenance into fourlevels [9]: Level 0-access andremotecollaboration, Level 1-connect and
control,Level 2- automatedanalysis,and Level 3-prediction.In
Level 3,e-diagnostics/maintenance canidentify thenegative
trend ofequipment health as well asnotify the message to
equipment engineers to perform related equipment maintenanceand repairoperationswithoutdelay.
There existsome remotediagnosticssystemsdeveloped for various industriessuchas semiconductor manufacturing [3],
[4],[10], [11],microscopeindustry [12], cement industry
[131,
machine faultdiagnoses [14], etc. By usinge-diagnostics and
e-maintenance, the equipment breakdowncan besubstantially
shrunk, and expectedly zero downtime be achieved [15].
Additionally, the smart and effective maintenance can be
realized by incorporating with intelligent agents and
e-business applications suchas Supply Chain Management
(SCM), Enterprise Resource Planning (ERP), Customer
Relationship Management (CRM), etc [1]. The remote
equipment evaluationinreal time needstointegrate a variety
oftechnologies involving devicesensors, intelligent agents,
communication, web-enabled monitoring, prognostics and
diagnostics, e-business integration tools and
self-maintenance.Ko, et al. [1] proposed an e-maintenance
platform in which Watchdog Agent is the kernel for
degradation prediction.
Theexisting remotediagnostics systems have four primary
drawbacks:using dedicatedISDN ortelephone connections,
applying
proprietary information integration, providing limited functions ofdownloading equipment data for analysis, and manually browsing and integrating data from websites [3], [4].Toimprove the existing systems, Hung et al. [4]proposed a
WebServicesbasede-Diagnostics Framework (WSDF), which
can integrate various heterogeneous data and systems on
Intranetand Internet.
III. COLLABORATIVEPLANNING FORECASTING AND
REPLENISHMENT A. CPFR concepts
Collaborative Planning, Forecasting, and Replenishment
(CPFR)isarecent initiative for supply chainintegration and
collaboration initiative. Thenine-step CPFRprocessmodel is
proposedby Voluntary Inter-IndustryCommerce Standards[6]
forsupply chaincollaboration.
In the beginning, most of the CPFR applications have
concentrated on grocery industry [16], [17]. The primary driving forces for CPFR adoptions in the grocery industry include fierce competition, shorterproduct life cycle, offshore
production andsupplychain coststructure [16]. Supply chain
collaboration has become a critical element in the complex
manufacturing environment, and CPFR applications in the
manufacturingfield are increasing (e.g.,
[17D.
CPFR mainly consists of three stages: planning stage,
forecasting stage,andreplenishmentstage [6]. Furthermore,
these three stages arefurther dividedinto nine steps, which
apply an iterative approach to develop the agreed
collaborative business planning, forecasting and replenishmentamong partners.Thedetails ofsteps adopted in CPFRdepend on the capability ofpartners, role of supply
chain, informationsourceandconsensus among partners.
CPFR steps and details embraced in the supply chain
collaboration between partners can be decided by mutual
discussions.Retailer orthe vendormayplaya lead role in sales
forecast,orderforecast, and ordergeneration in CPFRprocess.
Therefore,CPFR model can be divided into four scenarios ofA,
B, C, and D, as shown in Table I [6]. In scenario A the
TABLEI Key CPFR scenarioleads.
Sales forocast Order
forecast Scenario A Scenario B Scenario C ScenarioD Buyer Buyer Buyer Buyer Seller Buyer Order
gRencration
Buyer Seller SellerSeller Seller Seller
replenishment ordermanagement is led by the buyer, where
thebuyer leads forecast and order generation. Inscenarios B,
C,
andD,
theorder generationisassigned to the seller, similarto VMIstrategy.
Readers arereferred to[6] forthe furtherdetails of CPFR.
The nine steps of CPFR arebrieflydiscussed as below:
Step 1. DevelopCollaborationArrangement
Step 2. Create Joint BusinessPlan
Step 3. Create SalesForecast
Step 4. Identify Exceptions forSalesForecast
Step 5 Resolve/Collaborate on Exception Items for Sales
Forecast
Step 6. Create Order Forecast
Step 7. Identify Exceptions for Order Forecast
Step & Resolve/Collaborate on Exception Items for Order Forecast
Step 9. Generate Order
IV. DEVELOPMENT OFWS-CPFR
A. Foundation of WS-CPFR
The equipment maintenance cost contributes a major
portion of the production costs in semiconductor
manufacturing firms. The primaryobjective ofthe spare part
inventorymanagementisto ensurethatthe failedequipment
items can be replaced right away to maintain satisfactory
productivity. The characteristics of spare partssignificantly differ from thatofproduction itemsoncriticality, specificity, demand pattem and part value [18]. Additionally, the
proposed Web Services based CPFR system, namely WS-CPFR, considers the
diagnostics
and maintenance requirements suchaswork orderrelease andauditing,
failure resolution, preventive maintenance, predictive maintenanceand corrective maintenance, etc. With this collaborative
management system, MeanTime Between Failure(MTBF)can
belengthenedaswellasMeanTimeto
Repair (MTTR)
canbeshortened.
TheWSDFdeveloped by Hungetal. [3] and Hungetal.
[4]
can automatically integrating diagnostics information with
Web Services
technologies.
WithWSDF,
the functions ofe-diagnostics and e-maintenance such as
automatically
collecting equipment
data,
remotely
diagnosing, fixing,
andmonitoring equipment, and
analyzing
andpredicting
theequipment performancecanbe achievedoverthe Intranet and
Internet. TheproposedWS-CPFRisconstructedonthe basis
of WSDF. Similar toWSDF, WS-CPFRcan
collect,
integrateand exchange data and information among cross-network,
cross-platform, and
heterogeneous
systems.InWS-CPFR,
notonly the
diagnostics
and maintenance relateddata,
information and systemsare integrated, but also those ofthe
spare partlogisticsmanagementare
integrated
tosupportthemaintenance managementobjectiveofnear-zerodowntime.
AccordingtoWSDF, in WS-CPFR, Simple ObjectAccess
Protocol (SOAP) is adopted as the messaging
protocol
torealize the inter-operation ofcross-platform and distributed
heterogeneous systems [19].Aswell, Universal Description
Discovery and Integration (UDDI) performs the directory
function forlocatingthe servicesonWeb [20]. Web Services
are programmable business application components expressed by Web Services Description Language (WSDL),
and they are published on Web [21]. The heterogeneous
information can be integrated and exchanged among
cross-network and cross-platform by expressing data with
eXtensibleMarkup Language (XML) [22].
In WSDF,the sub-systems in manufacturing factory side
mainly include Equipment with Embedded Agents (EEA),
On-site Diagnostics/Maintenance Server (ODMS), Local
Diagnostics/Maintenance Database (LDMD), APC/OEE
Server (AOS), and On-site Diagnosability/Maintainability
Evaluator (ODME). In equipment supplier side, the sub-systems include Remote Diagnostics/Maintenance
Server(RDMS), Global Diagnostics/Maintenance Database
(GDMD), and Remote Diagnosability/Maintainability Evaluator (RDME) [3], [4].
The On-site Logistics Management Server (OLMS) in
semiconductor factory side and Remote Logistics
Management Server(RLMS) in equipment supplier side are
two primary sub-systems added into the WS-CPFR for
collaboratively managing spare parts. In WS-CPFR,
Equipment Engineering System (EES) connects equipment with plant, enterprise and equipment suppliers. By Data
AccessControl (DAC), EES can store and retrieve equipment
engineeringdata. Thesedatacanbetransferred viaInternet to
the relatedequipmentengineering applications developedby
semiconductor manufacturers and equipment suppliers. In
general, the equipment engineering applications include
e-Diagnostics, Equipment Health Monitoring (EHM), Advanced Process Control (APC), Fault Detect and
Classification(FDC),OverallEquipment Effectiveness (OEE),
etc. For ensuring the security of information access, the
integratedsystemincorporates anAuthentication Service (AS) mechanismdeveloped byHungetal.[3].
In WS-CPFR, OLMS and RLMS incorporate with the
e-diagnostics/maintenance system for semiconductor
equipmentin WSDF.
Therefore,
WS-CPFRmainly
includes sixsub-systems:(1 ) Equipment with Embedded Agents
(EEA), (2)
On-site
Diagnostics/Maintenance
Server(ODMS)
and Database, (3) AdvancedProcessControl (APC) and Overall Equipment Effectiveness(OEE),
(4) On-siteDiagnosability/MaintainabilityEvaluator(ODME), (5) On-site Logistics Management Server (OLMS), and (6) Remote
Logistics Management Server (RLMS). The first four
sub-systems were developed in WSDF [3], [4]. OLMS is
developed according to the requirements of
e-diagnostics/maintenance tobuild the logistics networkof
spare parts.OLMSandRemoteLogistics ManagementServer
(RLMS)arelinkedby WS-CPFR, whichcanallow b oth sidesto
collaborateontheplanning, forecasting and replenishmentof spare parts.
B. WS-CPFR architecture
The CPFR guidelines proposed by VICS mainly aim at
reducing the uncertainties of demand, process and supply
through effective information sharing and collaboration
betweentrading partners. Inthe WS-CPFR for spare parts of
semiconductorequipment, the semiconductor manufacturing
firmact asbuyer and the equipment supplier as seller. With
manufacturing firms share the information involving
preventive maintenance, predictive maintenance, corrective
maintenance, demand forecast, part degradation prediction,
maintenanceschedule,OEE toequipment suppliers.
With the shared information ofpreventive
maintenance,
equipment supplierscanprepare therequired spare parts for
manufacturing firms in advanced. With the information of
predictivemaintenance, equipment suppliers also can more
accurately predict the required spare parts for failed items.
With the information of corrective maintenance, equipment supplierscan morequickly respondtherequiredspare partsto the manufacturing firms, which results in the reduction of production loss due to machine breakdowns. The demand
forecastandOEEinformationallow both sides tomakemore
accurate replenishment decisions through CPFR. The
uncertainty of spare parts ofsemiconductor equipment and
replenishment lead times can be reduced by
implementing
CPFR, andthe spare partinventorycost,equipmentcostand
production losscanthus be decreased.
The proposed WS-CPFR system is developed by Web
services architecture (refer to Fig. 1). WS-CPFR mainly
integratesOLMS inthemanufacturing firm(factory side) and
RLMS in theequipment supplier (supplier side). Due to the
transmissionflexibility of Web services, OLMS andRLMS can
easily incorporate with WS-CPFR and usethe applications providedby Web services. Since the transmissionbetween OLMS and RLMS is via SOAP protocol, WS-CPFRcanbe easily extendedtothe vision ofglobalization (refertoFig. 2). Multi-supplier and multi-factorycanbeincludedintheglobal
Factory
Sid4'9-;-'
M:'
I..., Suppher Side
~~~N4N.4"
Fig. The framework of WS-CPFR.
architectureas inWSDF.
C. System analysisfor WS-CPFR
The proposed WS-CPFR system for semiconductor
equipment is developed according to the requirements of
diagnostics and maintenance, and the CPFR guidelines by
VICS. The service components are developed forthe CPFR
steps, which can support the functions and operations of
OLMSandRLMS.The ninestepsofWS-CPFR for spareparts
of semiconductorequipment arebrieflydiscussed as below:
Step 1. DevelopCollaborationArrangementforspare parts
of semiconductor equipment: Semiconductormanufacturing
firm (buyer side) and equipment supplier (supplier side) agree
on implementation principles and related guidelines to
establish a collaborative relationship, and thus enter into a
collaboration agreement for planning, forecasting and
replenishment for spare parts. Collaboration agreement
defines theobjectives, resource requirements, shared data and
confidentiality conditions for the WS-CPFR initiative on
I
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tyoMe g5if
gs S ,,,: :"
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managing thesparepartsof semiconductorequipment.
Step2.CreateJoint Maintenance Plan: Both sides identify partnership strategies, communicationand operational plan,
exception criteria for managing variation. Themanagement
profiles ofspareitemsuchasordercommitment, lead times and
order intervalsare establishedinthis step.This step mainly
identifies the items for collaboration management, and the
sharedinformation of maintenancepolicy and data.
Step3.Create Demand Forecast forSpare Parts: In general,
themaintenancetypes ofsemiconductor equipmentconsist of
preventive maintenance, predictive nmintenance and
corrective maintenance. In this step, the actual spare part
demands from the semiconductor manufacturing firm are
shared to generate the more accurately demand forecast.
OLMS integrates theOEEdata supportedbyAOS, ODE and
ODMS togeneratethe schedule and prediction ofpreventive
maintenance and predictive maintenance. With such
information, theWS-CPFRcangenerate the spare partdemand
forecast of spare parts. After coordination, the generated
demand forecast becomes the common
guidance
for mutualsubsequent order forecastingof spareparts.
Step4.Identify Exceptions forDemand Forecast for Spare
Parts: This step focuses onidentifyingthe exception items
thatdonotsatisfytheagreedcriteriadefinedbybothsidesin demand forecast.
Step 5.Resolve/CollaborateonException Items forDemand
Forecast: This step involves resolving demand forecast
exceptions by querying shared
data, email,
telephone
conversations,
meetings,
and so on andsubmitting
any3787
4
I77 N- p
resulting changes todemand forecast. The increased real-time
collaboration enabled by WS-CPFR fosters effectivejoint
decision-making between both sides, which is expected to
graduallyincrease confidence in the eventual committed order. Step 6 Create Order Forecast for Spare Parts: Demand
forecasts of spare parts from Step 3 is incorporated with maintenance information, casual information and inventory policies from OLMS to support the order forecast in this step. The short-term use oforder forecast is to generate orders while
thelong-term application exists in maintenance planning and
partnership strategies of spare parts. In scenarios A and C, the
semiconductormanufacturingfirmisresponsibleforthisstep.
Inscenarios B, and D, the equipment supplieris responsible
forthis task.
Step 7 Identify Exceptions for Order Forecast ofSpare
Parts:Thisstepis similartothe step (Step 4)ofidentifying
exceptions for demand forecast. Exception items for order
forecast are explored based on pre-determined exception
criteria.
Step 8 Resolve/Collaborate on Exception Items for Order
Forecast of Spare Parts: Similar to the step (Step 5) of
resolving/collaborating on exception items for demand
forecast, thisstepinvolvesthe processofinvestigatingorder
forecast exceptions through querying shared data, email,
telephoneconversations, meetings, andso onandsubmitting
anyresulting
changes
toorderforecast.Step 9 Generate Order of
Spare
Parts: Once the orderforecasts are agreed, they can be changed into committed
orders. No matter wh ich side generates orders for
replenishment, the focus is on
meeting
thereplenishment
procedure. In ScenarioA, the semiconductor manufacturing fim is responsiblefor this step. InScenariosB,C,andD,the
equipmentsupplieris
responsible
for this task.V. SYSTEMIMPLEMENTATION
A. System architecture
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4 4 d a a2000 Server. Additionally, the database management system is
SQL Server 2000. The WS-CPFR system provides a
collaborative management platform based on Web Services for semiconductor spare parts. This platform connects OLMS in semiconductor factory side and equipment supplier side. The
main functions of WS-CPFR are illustrated in Fig. 3. The
architectures of OLMS and RLMS are shown in Fig. 4 and 5, respectively.
With Web Services, the proposed collaborative
management platform, WS-CPFR, can easily integrate
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Fig.5. The architecture ofRLMS.
maintenance management system and CPFR as well as
synchronize with other e-business applications. In
semiconductor manufacturing, the vision of
Device-to-Business (D2B) can be achieved through the
proposed system.
VI. CONCLUSIONS
With the rapid advancement ofInternet and information
technologies, the e-business applications have been
broadened to e-diagnostics and e-maintenance in
semiconductor industry. Through these advanced
technologies, semiconductor manufacturers can remotely
collect and monitor thereal-time equipment data. Therefore,
3788
Fig.3. Mainfunctions ofWS-CPFR.
The proposed WS-CPFR is implemented by Microsoft
Visual Studio net, and the system is operated on Windows
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theycan moreaccuratelypredict the failurepattemand failure
time ofequipment.Thisremotedata collectionandmonitoring
mechanisms can be incorporated with
e-manufacturing
in order to provide theinter-enterprise integration
andinformationvisibilityfor
equipment
status.The nine steps and primary four scenarios of CPFR
proposedbyVICSonlyprovide guidelinesforimplementation,
and these guidelines can be further
designated
for various industries byconsidering their characteristics. Withrespecttotherequirements ofspare parts in semiconductor
equipment,
this study develops a Web Services based CPFR system,
WS-CPFR, for
collaboratively
planning,
forecasting
and replenishing spare parts between fabs andsuppliers.
The developedWS-CPFR systemassist maintenanceengineerstomake right decisionsonreplenishmentof spare parts toreduce equipmentdowntime, maintenancecostand
production
loss.ACKNOWLEDGMENT
This work is partially supported by National Science Council, Taiwan,ROCundergrant NSC
94-2212-EB027-001.
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