The Research of Relationship between Quality of Work Life and Service-Oriented Organizational Citizenship Behavior-An Ex
黃建隆、顏昌華
E-mail: 9806514@mail.dyu.edu.tw
ABSTRACT
Because since the military training instructor its distinctive quality has received many attention and the criticism, even questions its existence the necessity; Although many teachers serve for the student, is deep the student to love, the guardian high praise; But how should the military training instructor in accordance to the adjustment, create the value which needs, is really the urgent matter.
This research take Zhanghua County, Nantou County, the Taizhong High school Vocational school military training instructor as the object of study,Organizes the citizen by the questionnaire survey discussion pro-motion work life quality and the display service guidance for the relatedness. The find-ings showed that eighth the construction surface work life quality composition, organize the citizen with the service guidance the construction surface to achieve for composition third are remarkable are being related. In the work life quality take the family and the work coordination, the study growth opportunity, the working conditions three con-struction surface and the service guidance organizes the citizen to relate strongly as it strongest. Finally aims at the findings, this research proposes to the Coherent units sug-gested: First, strives fair, fair, public being transferred to another post and the distribu-tion work system. Second, provides the multiplex further education thorough study pipeline, promotes the teacher official duty study energy, provides a better service. Third, is each kind of extracurricular service; Especially night duty; Provides more safeguards. Fourth, the driving understanding teaching and administrative staff demand, consummates the teacher equipment and the resources positively;
Is urges teaching and administrative staff's service guidance to organize the citizen behavior the efficacious device.
Keywords : military instructor、quality of work life、service-oriented organizational citizenship behavior Table of Contents
中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．．．．．． iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． vi 內容目錄 ．．．．．．．．．．．．．．．．．．．．． vii 表目錄 ．．．．．．．．．．．．．．．．．．．．． ix 圖目錄 ．．．．．．．．．．．．．．．．．．．．． xi 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究背景與動機．．．．．．．．．．．． 1 第二節 研究問題與目的．．．．．．．．．．．． 2 第三節 研究流程．．．．．．．．．．．．．．． 4 第二章 文獻探討．．．．．．．．．．．．．．．．． 5 第一節 我國軍訓教官制度現況及相關文獻．．．． 5 第二節 工作生活品質．．．．．．．．．．．．． 10 第三節 服務導向組織公民行為．．．．．．．．． 13 第四節 工作生活品質與服務導向組織公民行為．． 19 第三章 研究方法．．．．．．．．．．．．．．．．． 22 第一節 研究架構．．．．．．．．．．．．．．． 22 第二節 研究假設．．．．．．．．．．．．．．． 23 第三節 變數操作性定義與測量．．．．．．．．． 24 第四節 研究對象．．．．．．．．．．．．．．． 26 第五節 資料分析方法．．．．．．．．．．．．． 26 第四章 研究結果與分析．．．．．．．．．．．．．． 28 第一節 個人基本變項．．．．．．．．．．．．． 28 第二節 問卷信度與敘述性統計．．．．．．．．． 34 第三節 教官對工作生活品質分析．．．．．．．． 37
第四節 教官對服務導向組織公民行為分析．．．． 46 第五節 工作生活品質對服務導向組織公民行為重視 程度的相關性分析．．．．．．．．．．． 53 第五章 結論與建議．．．．．．．．．．．．．．．． 57 第一節 研究發現與結論．．．．．．．．．．．． 57 第二節 研究建議．．．．．．．．．．．．．．． 60 參考文獻 ．．．．．．．．．．．．．．．．．．．．． 62 附錄A 研究問卷．．．．．．．．．．．．．．．．．． 69 附錄B 軍訓教官每日平均執勤時數統計表．．．．．．． 74 附錄C 「軍訓教官」相關期刊彙整表．．．．．．．．． 76 附錄D 「軍訓教官」相關博碩士論文彙整表．．．．．． 77
表目錄
表 2- 1 軍訓教官制度沿革及重大事件．．．．．．．．． 5 表 2- 2 中外學者對工作生活品質的定義．．．．．．．． 11 表 2- 3 中外學者所提工作生活品質之構面．．．．．．． 12 表 4- 1 問卷回收?況表．．．．．．．．．．．．．．． 28 表 4- 2 教官基本背景屬性分布表．．．．．．．．．．． 30 表 4- 3 學校性質、服務過的學校與服務地與戶籍地統計表 32 表 4- 4 學校性質、教官年資、階級、職務統計表．．．． 33 表 4- 5 本研究量表構面信度分析彙整．．．．．．．．． 35 表 4- 6 工作生活品質之敘述性分析．．．．．．．．．． 36 表 4- 7 服務導向組織公民行為之敘述性分析．．．．．． 37 表 4- 8 性別與工作生活品質之差異分析．．．．．．．． 37 表 4- 9 年齡與工作生活品質之差異性分析．．．．．．． 38 表 4-10 婚姻與工作生活品質之差異分析．．．．．．．． 39 表 4-11 子女數與工作生活品質之差異性分析．．．．．． 39 表 4-12 學校性質與工作生活品質之差異分析．．．．．． 40 表 4-13 教官年資與工作生活品質之差異性分析．．．．． 41 表 4-14 階級與工作生活品質之差異性分析．．．．．．． 42 表 4-15 服務地與戶籍地與工作生活品質之差異分析．．． 43 表 4-16 職務與工作生活品質之差異性分析．．．．．．． 43 表 4-17 服務過的學校數與工作生活品質之差異性分析．． 44 表 4-18 縣市與工作生活品質之差異性分析．．．．．．． 45 表 4-19 個人基本變項與工作生活品質之差異性彙整．．． 46 表 4-20 性別與服務導向組織公民行為之差異分析．．．． 47 表 4-21 年齡與服務導向組織公民行為之差異性分析．．． 47 表 4-22 婚姻與服務導向組織公民行為之差異分析．．．． 48 表 4-23 子女數與服務導向組織公民行為之差異性分析．． 48 表 4-24 學校性質與服務導向組織公民行為之差異分析．． 49 表 4-25 教官年資與服務導向組織公民行為之差異性分析． 50 表 4-26 階級與服務導向組織公民行為之差異性分析．．． 50 表 4-27 服務地與戶籍地與服務導向組織公民行為之差異分 析．．．．．．．．．．．．．．．．．．．．． 51 表 4-28 職務與服務導向組織公民行為之差異性分析．．． 51 表 4-29 服務過的學校與服務導向組織公民行為之差異性分 析．．．．．．．．．．．．．．．．．．．．． 52 表 4-30 縣市與服務導向組織公民行為之差異性分析．．． 52 表 4-31 個人基本變項與服務導向組織公民行為之差異性彙 整．．．．．．．．．．．．．．．．．．．．． 53 表 4-32 工作生活品質真實感受與服務導向組織公民?為重 視程?之Pearson積差相關分析．．．．．．．．． 54
表 4-33 工作生活品質真實感受與服務導向組織公民?為重 視程?之層級迴歸分析．．．．．．．．．．．． 55
圖目錄
圖 1-1 研究流程圖．．．．．．．．．．．．．．．．． 4 圖 3-1 研究架構圖．．．．．．．．．．．．．．．．． 23 REFERENCES
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