建構醫療機構病人安全監測指標之實證性研究
病人安全是目前全球關注的焦點，我國行政院衛生署近年來一直致力於促進醫療品質的提升，要能
有效評估醫療品質並達到持續改善，必須從建立評量指標與提供一致性的測量開始，而台灣目前沒
有一套完整客觀的病人安全監測工具，也未能有效掌握醫療安全品質指標的蒐集。有鑑於此，本研
究主要目的，在於建構一套適用、客觀及可量化的病人安全指標系統，透過進行該系統臨床測試，
應用於國內醫療機構之可行性評估，試提出促進台灣病人安全品質提昇之方案及政策施行的參考。
本研究分為二階段：第一階段乃建構病人安全指標，第二階段為測試病人安全指標。第一階段分三
部份：第一部份研擬病人安全指標系統，延續九十三年病人安全環境之建構─建立醫院病人安全指
標系統，選定 48 項指標作為病人安全指標，彙整國內外病人安全相關指標包括台灣醫療品質指標
系列、台灣醫療品質指標計畫、健康照護研究與品質機構、美國醫院協會共 75 項指標。
第二部份召開專家座談會議，依行政院衛生署九十五年病人安全年度工作目標選出病人安全指標系
統的範圍及分類項目之訂定，病人安全工作指標分七類如下：用藥安全監測指標 10 項、醫療機構
感染控制監測指標 11 項、手術正確性監測指標 1 項、病人辨識監測指標 4 項、預防病人跌倒監測
指標 1 項、異常事件通報監測指標 5 項、醫療照護監測指標 16 項，共 48 項指標。
第三部份運用德菲法的精神，以一次專家座談會及二次問卷調查，進行指標適用性、指標資料取得
難易度之第二回合評分選取出病人安全指標，並依其建議修訂七大類內容共計 26 項指標。建議刪
除 22 項指標項目。
第二階段分二部份：第一部份透過各醫療院所之討論、意見交流，建議恢復 47 項指
標嘗試進行臨床測試。第二部份制定病人安全指指標定義手冊。
研究對象是以參加台灣醫療照護品質指標系列 Taiwan Healthcare Indicator Series (THIS) 的醫院，進
行參與醫院的臨床測試三個月，實際收集指標值。研究結果發現：透過參與醫院的臨床測試認為監
測病人安全指標系統對建立以病人為中心的發展及確保病人擁有安全的就醫環境有正面的影響；但
也認為可能造成增加人事費用及人員工作量的負面影響。整體而言，本系統之測試結果， 100% 的
測試醫院認為該系統可行，對評估醫療品質有很大的幫助。
Building evidence based patient safety monitoring
indicators for heathcare institutions
Patient safety has become a very important global issue recently. The Department of Health (DOH) of Taiwan is also dedicate d to improve the healthcare quality; hence, effective evaluation of healthcare quality must begin with establishment of legitim ate indicators and practical evaluation process. Currently, Taiwan has not established an objective patient safety monitoring sy stem with complete data. This research intends to develop an objective system of patient safety indicators. The research of its feasibility is conducted through clinical applications in hospitals with goals to provide a model for policy making and to impr ove patient safety in Taiwan.
This study includes two stages: firstly to select patient safety monitoring indicators and secondly to test the indicators. The fir st stage includes three phases. First of all, We chose 48 indicators from the Hospital Patient Safety Indicator project funded by the DOH in 2004, and also selected other items from Taiwan Healthcare Indicator Series (THIS), American Hospital Associat ion, Agency for Healthcare Quality and Research, and the Taiwan Quality Indicator Project (TQIP). Altogether 75 items were included in our study.
Secondly, according to the opinions of a panel of experts, these indicators were further divided into 7 categories according to t he 2006 patient safety goals of the DOH of Taiwan, including 10 indicators of medication safety, 11 indicators of infection co ntrol, 1 indicator of accuracy in surgery, 4 indicators of patient identification, 1 indicator of prevention of patient falls, 5 indic ators of incident reporting, and 16 indicators of healthcare monitoring. 48 from the original 75 indicators were selected in the phase. Thirdly, We then applied the modified Delphi Technique to build up consensus among experts in terms of validity and reliability so as to come
up with the most suitable indicators for Taiwan. Twenty two indicators were further deleted after the modified Delphi round, a nd twenty six indicators remained.
The second stage includes two phases. First of all, through the discussions of many patient safety related staffs from various h ospitals in Taiwan, 47 indicators were recommended for further trials. Secondly, the patient safety indicators definition handb ook was written up.
THIS participating hospitals were then invited to join the following trial. The selected indicators were collected clinically for t
here months. The trial results indicated that participating hospitals have reached the agreement that these indicators have posit
ive impacts on the establishment of a safer medical environment and a patient centered culture. On the other hand, negative im
pacts were also noted including the increase of workload and expenses. Over all, all the participating hospitals fully support th
e feasibility of this patient safety monitoring system and believe that it will improve the reliability of future healthcare quality
evaluation.
