第五章 討論與結論
第四節 未來研究建議
除了將構面依照 CUE 模型中的功能性特性、非功能性特性及情感反應進行 分類，本研究亦為構面建構了因果關係之模型。根據此模型，可以發現在功能性 特性中的三個構面，彼此之間又受到因果關係之影響。本研究僅提出一個初步的 模型，後續研究可進一步深入探討構面彼此之間的關聯性。
而隨著科技發展，行動裝置也會越來越進步，本研究認為或許有其他會影響 使用者的行動應用介面體驗的新因素出現，後續研究可加入這些相關的因素，發 展出符合應用之量表。
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附錄一 題項彙整
功能性特性 I 彙整
學者 構面 題項 Step 1 Step 2 Step 3
QUIS(Chin, Diehl,
& Norman, 1988)
Learning 學習性
1. Learning to operate the system Difficult –Easy 學習操作系統是簡單的
與 22 重 複 2. Exploring new features by trial and error Difficult –Easy 1
透過錯誤與測試了解新功能是簡單的 透過多次嘗試去了解系統的新功能是簡單的 3. Remembering names and use of commands Difficult –Easy
記得操作指令並了解如何使用是容易的
與 22 重 複 4. Tasks can be performed in a straight-forward manner Neve-Always
總是可以很直覺性的操作
與 17 重 複 5. Help messages on the screen Unhelpful– Helpful
畫面上的協助訊息是有幫助的
與 26 重 複 6. Supplemental reference materials Confusing – Clear
補充資訊是清楚的
與 26 重 複
Terminology and System
information 系統 資訊與用詞
7. Use of terms throughout system Inconsistent – Consistent 2 整體系統的用詞是一致的
8. Position of messages on screen Inconsistent – Consistent 3 畫面上資訊的位置是一致的
9. Messages on screen which prompt user for input Confusing–clear 畫面上的輸入提示是清楚的
與 26 重 複 10. Computer terminology is related to the task you are doing Neve-Always 4
電腦術語與你執行動作是相關的 系統中的用詞與我的執行動作是相關的 11. Computer keeps you informed about what it is doing Never-Always 5
介面會呈現其處理進度 畫面會呈現其處理進度 12. Error message Unhelpful– Helpful 6
錯誤訊息是有幫助的
Screen 畫面呈現
13. Characters on the computer screen Hard to read–Easy to read 7 畫面上的元素是容易閱讀的 畫面上的文字或圖像是容易辨認的 14. Highlighting on the screen simplifies task Not at all-Very much 8
畫面上的重點資訊簡化了你的工作 畫面上的重點提示簡化了我的工作 15. Organization of information on screen Confusing-Very clear
畫面上的資訊組織是非常清楚的
18. I could effectively complete the tasks and scenarios using this system 使用此系統，可以幫助我有效地完成工作
與 19 重 複 19. I was able to complete the tasks and scenarios quickly using this system 10
使用此系統，可以幫助我迅速完成工作
20. I was able to efficiently complete the tasks and scenarios using this system 使用此系統，可以幫助我提高工作效率
與 19 重 複 21. I felt comfortable using this system
我很喜歡使用這套系統 23. I believe I could become productive quickly using this system
使用此系統，我相信我能提高工作效率
與 20 重 複
此系統明確地顯示出這個問題該如何解決
25. Whenever I made a mistake using the system, I could recover easily and quickly 12 當我在操作此系統時，我可以很快速地從錯誤中恢復
Information quality 資訊品質
26. The information (such as on-line help, on-screen messages, and other documentation) provided with this system was clear 13
此系統所提供的資訊(如線上幫手、螢幕訊息和其他文件)是明確的 此系統所提供的資訊(如線上幫手、
螢幕訊息和其他文件)是清楚明確的 27. It was easy to find the information I needed 14
在此系統中，要找到我需要的資訊是容易的
28. The information provided for the system was easy to understand 15 此系統所提供的資訊對我來說是容易理解的
29. The information was effective in helping me complete the tasks and scenarios16 此系統所提供的資訊能夠幫助我有效率地完成任務和方案
30. The organization of information on the system screens was clear17
此系統介面上的資訊組織是明確的 此系統介面上的資訊組織方式是明確的 Interface quality
介面品質
31. This system has all the functions and capabilities I expect it to have18
此系統擁有所有我所期望的功能與能力 此系統擁有所有我所期望的所有功能
SUS (Brooke, 1996)
Usability 易用性
32. I think that I would like to use this system frequently. (構面與 SUPR-Q 易用性重複) 我想我會經常使用這個系統
與 SUPR-Q 易用性 構面重複 33. I found the system unnecessarily complex. (反向題) (構面與 SUPR-Q 易用性重複)
我覺得這個系統過於複雜(我覺得這個系統非常簡單)
34. I thought the system was easy to use. (構面與 SUPR-Q 易用性重複) 我覺得這個系統很容易使用
35. I found the various functions in this system were well integrated. (構面與 SUPR-Q 易用性相同) 我覺得這個系統的功能整合得很好
36. I thought there was too much inconsistency in this system. (構面與 SUPR-Q 易用性重複) 我覺得這個系統有太多不一致的地方
37. I would imagine that most people would learn to use this system very quickly. (構面與 SUPR-Q 易用性重複) 我可以想像大部分的人很快就能夠學會使用這個系統
38. I found the system very cumbersome to use. (反向題) (構面與 SUPR-Q 易用性重複) 我覺得這個系統使用起來很麻煩(我覺得這個系統使用起來很容易)
39. I felt very confident using the system. (構面與 SUPR-Q 易用性相同) 我有信心使用這個系統
Learnability 可學 習性
40. I needed to learn a lot of things before I could get going with this system.(反向題)19
我需要學習很多東西才能使用這個系統 在我對這個系統上手之前，我不需要學很多前置工作 41. I think that I would need the support of a technical person to be able to use this system. (反向題) 20
我認為我需要有人幫助才能使用這個系統 我不需要有人幫助就能使用這個系統
WAMMI (Kirakowski &
Cierlik, 1998)
Controllability 可 控制性
42. I can quickly find what I want on this website.
我可以快速找到在這個網站上我想找的東西
與 27 重 複 43. This website seems logical to me. 21
這個網站在操作上對我來說合乎邏輯 44. I feel in control when I'm using this website.22
當我在使用這個網站時，我感覺一切都在我的掌控之中 45. I get what I expect when I click on things on this website. 23
當我點擊網站上的東西時，我可以得到我所期望的東西 當我點擊系統上的東西時，我可以得到我所期 望的資訊或回應
46. It is difficult to move around this website.(反向題) 在這個網站內行動很困難(在這個網站內行動很容易)
與 44 重 複
我可以輕鬆的聯繫到我想在這個網站上聯繫的人 性有限
Efficiency 效率
48. I feel efficient when I'm using this website.
當我在使用這個網站時，我感到效率很高
與 20 重 複 49. This website is too slow.
這個網站的速度太慢了
非介面問 題 50. Using this website is a waste of time. (反向題) 24
使用這個網站是浪費時間的 使用這個系統是不浪費我時間的
使用這個網站是浪費時間的 使用這個系統是不浪費我時間的