第五章 結論與建議
第四節 未來研究方向
由於本研究屬先探性質，在無本國文獻支持的基礎下，我們只整理了台灣職 場中一些較為普遍的職場事件，並無進行更進一步的分類，故無法詳細地描述各 個細節的問題。例如，不同的產業性質或許會容易引起某些特定的禮節事件，本 研究對此議題並無著墨。另外，我們在回收問卷後，發現公家機關（如：軍事機 關、教育機構、地方政府等）的成員較服務業與製造業的成員容易遭遇禮節事件。
但礙於開放式問卷以及各產業研究樣本不足的限制，無法做顯著性的檢定，甚為 遺憾。期待日後的研究者能夠設計或是取得一套可供嚴謹統計分析的問卷，讓我 們在這次研究中留下來的問題得到解答。
除此之外，由於禮節可能隨著各地文化的不同而有所差異，本研究著重收集 現象，並沒有探討禮節的起源以及某些相關議題，如：公司文化、國情等。希望 未來的研究者能夠注意這些因素對辦公室禮節的影響，並做成一完整的研究報告。
本研究文末的實務建議，僅是美國學者的文獻整理，並無考量美國與台灣兩 地文化差異是否會帶來適用性上的問題。在此，我們同樣希望來人能夠針對本研 究整裡的文獻詳細探討其在台灣的適用性，或是更進一步地針對台灣設計出量身 定作的教育方案、工作環境以及選才機制。
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附錄一：G 公司員工手冊
辦公室行政部門每週分發辦公文具。需要辦公文具的員工，可于本部門秘書 WINDOWS 以外的螢幕保護，SKIN)，因此引起的電腦系統損壞或版權糾紛，由 員工自己負責。
12.2.4 食品間/午餐室
附錄二：M 公司員工手冊
益。
個人檔案中。這種記錄將在M 公司檔案中保存一年。兩次口頭警告即可記一次最
z 違反公司儀容儀錶規定。
z 在工作以外刑事犯罪，不論這罪行是否與其工作有關，M 保留終止聘用 該工作夥伴的權利。在犯罪審查過程中，M 保留在審判結束之前暫停支 付其薪金，一旦收審或被捕，麥當勞有權將其除名。
z 故意攻擊或傷害、威脅其他雇員或顧客或企圖如此。
z 擅自修改公司政策及公告。
z 故意毀壞公物。
z 以任何手段侵佔公司財務（如：偽造或需填報銷單、收據等）。
z 違反國家和政府法令。
其他類似上述性質的事例。
附錄三：論文問卷
您好：
首先，感謝您願意接受我們的訪問。本研究的目的在於探討貴公司工作環境 之氣氛，亦即研究您對於『職場禮節』一詞有何體悟以及其在貴公司裡的發展情 況。希望找出任何污染工作氣氛的壞行為。我們在問卷開頭提供了一些重要名詞 的簡單解釋，煩請先閱讀過後再填答，希望能因此將您在答題過程中可能遇到的 困擾減至最低。
由於本研究為『職場禮節』此議題在台灣的第一份學術研究報告，問題難免 稍嫌複雜，敬請發揮最大的耐心與我們分享您的看法，您的任何意見都將是日後 學術界以及實務界的重要參考依據，感謝您撥空填答。
謝謝您的參與。
祝 順安
中山大學企業管理研究所 碩士研究生 蒲柏彰
指導教授 葉匡時 博士 名詞解釋1
在以下問卷中，您將會看到三個名詞，分別為：粗暴行為、侵犯行為以及不 禮貌的行為。在提筆填答前，請您花點時間感受三個詞之間的差別。
1 Tit for tat? The spiraling effect of incivility in the workplace Lynne M Andersson; Christine M Pearson
Academy of Management. The Academy of Management Review;
事件舉例：
答：
其他個人因素 其他環境因素
6. 當您遇到此類情況時，最常和誰分享此類經驗？請照頻率依序排出三人（例 如：同事、另一半、上司）。
答：
7. 您的公司對於此類事件是否有因應措施？請略加說明貴公司對此類問題的 解決之道。(如：開除、減薪、教育等。)
答：
8. 您認為您公司對職場禮節重視的程度為何？請具體描述禮節在您公司的地 位。
答：
9. 您的公司為日商、美商亦或是台商？公司主要業務為何？
答：
10. 您目前的職銜為何？並請用幾句話簡單的描述您所在職位的主要內容。
答：
11. 您為目前這家公司效力多久？
答：
最後，為了他日分享研究成果以及進一步交流，
煩請留下您的電子郵件信箱：
當您填完此份問卷時，請寄到：
再次感謝您的分享。