• 沒有找到結果。

第五章 結論與建議

5.5 研究限制

1.樣本取樣基於時間及人力限制下,採用非機率抽樣法,無法以更嚴謹之分層隨機 抽樣取得樣本。且礙於研究成本,紙本問卷僅於新竹縣發放。另外,由於本研究樣本來 源多為筆者親友及其同事親友或是網路族群填寫,因此樣本集中於40 歲以下較年輕族 群,未探討到40 歲以上族群的態度與購買決策行為。

2.本研究部分變數採用李克特五點量表,假設每等級間距相等,但消費者態度因人 而異,因此雖有利於資料分析,卻可能與消費者態度有所出入。

3.無法獲知台灣各區室內設計裝修需求及採購之數據,暫以台灣住宅存量與住宅買 賣移轉數據做為各區室內設計裝修需求比例,藉以檢視樣本數分配是否符合實際情況。

4.因住宅室內設計裝修可能涉及數位家庭成員,但填寫問卷不一定都是決策者,甚 至住宅室內設計裝修可能經由家庭成員互相討論而做出決策,因此以問卷方式探討消費 者購買決策差異雖可獲取較大量資料,但僅能作為概略樣貌參考。

附錄一 參考文獻

一.中文部份

胡維哲,「住宅類室內設計裝修業主之消費決策模式探討」,銘傳大學,設計管理研究所 碩士在職專班論文,民國94 年。

簡嘉宏,「台北市系統傢俱市場之消費者行為研究」,銘傳大學,管理學院高階經理碩士 學程論文,民國93 年。

吳萬益,企業研究方法(二版),華泰文化事業股份有限公司發行,民國 94 年。

Cooper, Donald R., C. William Emory,Business research methods, 9th ed,2006,

古永嘉譯,企業研究方法,華泰文化事業股份有限公司發行,2008。

Blackwell Roger D., Miniard, Paul W., Engel,James F. ,Consumer Behavior ,10th ed,

2005,白滌清譯,消費者行為, 2007。

莊修田,「室內設計專業範圍與內容之研究A Study of the Professional Scope and Content of Interior Design」,Proceedings of the National Science Council (Part C:Humanities and Social Sciences) ,11:3,頁 271-281,民 90 年。

漂亮家居100 期,電腦家庭出版社發行,民國 98 年。

建築物室內裝修管理辦法,內政部台(85)內營字第八五七二六七六號,中華民國八十 五年五月廿九日。(http://long17713.myweb.hinet.net/html/G.htm,2010/4/28)

二. 英文部份

Alba, J. W. and Hutchinson J. W., “Dimensions of Consumer Expertise, Jouranal of Consumer Research”, Vol. 13, No. 4, pp.411-415 , 1987

Andrews, J.C., Durvasula, S., and Akhter, S.H., “A Framework for Conceptualizing and Measuring the Involvement Construct in Advertising Research”, Journal of Advertising,Vol. 19, No. 4, pp27-40, 1990

Bei,L.T., and Heslin, R.E., “The Consumer Reports Mindset: Who Seeks Value-The Involved or the knowledgeable?”, Advances in Consumer Research, Vol. 24, pp.151-158, 1997

Bettman, J. R. and Park C. W.,.” Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis”, Journal of Consumer Research, Vol. 7, No.3, pp.234-248, 1980 Bloch, P. H. and Richins, M. L.,. “A Theoretical Model for the Study of Product

Importance Perceptions”, Journal of Marketing, Vol. 47, pp.69-81. 1983

Brucks, M.,. “The Effect of Product Class Knowledge on Information Search Behavior”, Journal of Consumer Research, Vol.12, No. 1, pp.1-16 , 1985

Celsi, R.L. And Olson, J.C,”The Role of Involvement in Attention and Comprehension Processes”, Journal of Consumer Research, Vol. 15, No. 2, pp210-224, 1988 Gardner,M.P., “Advertising effects on attributes recalled and criteria used for brand

evaluations”, Journal of Consumer Research, Vol.10, pp310-318, 1984

Houston, M. J. and. Rothschild, M. L, “Conceptual and Methodological Perspectives in Involvement”, Research Frontiers in Marketing: Dialogues and Directions,

Chicago: American Marketing Association, pp.184-187., 1978.

Hasell, M. J. ,“Interior design: a dynamic system view.” Journal of Interior Design Education and Research, Vol.14,No. 2, pp.13-22, 1988

Johnson, E. J. and Russo ,J. E.,. “Product Familiarity and Learning New Information”, Journal of Consumer Research, Vol.11, No.1, pp.542-550, 1984

Kanwar,R., Olson, J.C. and Sims, L.S., ”Toward Conceptualizing and Measuring Cognitive Structures”, Advances in Consumer Research, Vol. 7, pp122-127, 1981 Kotler,P. and Keller,K.L.,Marketing Management, 13ed, p214, 2008

Krugman,H.E., “The impact of television advertising learning without involvement”, Public Opinion Quarterly, Vol. 29, pp.349-56, 1965

Laurent G. and Kapferer ,J. N.,. “Measure Consumer Involvement Profiles”, Journal of Marketing Research, Vol. 22, pp.41-53, 1985

Lin,L.Y and Chen, C.S. , ”The influence of the country-of-origin image, product knowledge and product involvement on consumer purchase decisions: an empirical study of insurance and catering services in Taiwan”,Journal of

Marks, L. J. and Olson, J. C., “Toward a Cognitive Structure Conceptualization of Product Familiarity”, Advances in Consumer Research,ed. Kent B. Monroe , Ann Arbor, MI:Association for Consumer Research, Vol.8, pp.145-150, 1981

McColl-Kennedy,J.R., Fetter, R.E.,”Consumer Involvement Differences between Professional Services and Non-Professional Services”, Journal of Professional Services Marketing,Vol. 19,No.2, pp93-106, 1999

McQuarrie,E.F. and Munson, J.M.,”The Zaichkowsky personal involvement inventory:

modification and extension”, Advances in consumer research,Vol. 14, pp36-40, 1992

Monroe,K.B.,” The influence of price differences and brand familiarity on brand preferences”, Journal of Consumer Research, Vol. 3, pp42-49, 1976

Moore, W. L. and Lehmann, D. R.,. “Individual Differences in Search Behavior for an Nondurable”, Journal of Consumer Research, Vol. 7, No. 3, pp.296-307, 1980 Newman, J. W. and Staelin, R.,. “Pre-purchase Information Seeking for New Cars and

Major Household Appliances”, Jouranl of Marketing Research, Vol. 9, No.3, pp.249-257, 1972

Park, C. W. and Lessig, V. P., “Familiarity and Its Impact on Consumer Decision Biases and Heuristics”, Jouranl of Consumer Research, Vol. 8, pp.223-230, 1981 Park, C. W. , Mothersbaugh, D. L. and Feick, L. ,“Consumer Knowledge Assessment”,

Jouranl of Consumer Research, Vol. 21, pp.71-82, 1994

Park, C. W. and Moon,B.J. ” The relationship between product involvement and product knowledge: Moderating roles of product type and product knowledge type” ,Psychology and Marketing, Vol. 20 No. 11, pp 977 – 997, 2003

Punj, G. N. and Staelin,R.,. “A model of consumer information search behavior for new automobiles.”, Jouranl of Consumer Research, Vol. 9, pp.366-380, 1983 Raju, P. S., Lonial, S. C. and Mangold, W. G.,Differential Effects of Subjective

Knowledge, Objective Knowledge, and Usage Experience on Decision Making:

An Exploratory Investigation.”, Journal of Consumer Psychology (Lawrence Erlbaum Associates), Vol. 4,No 2, p153-180, 1995

Rao, A.R. and Sieben, W. A., “The Effect of Prior Knowledge on Price Acceptability and the Type of Information Examined”, Journal of Consumer Research, Vol. 19, pp.256-270, 1992

Rao, A.R.and Monroe,K.B., “The moderating effect of prior knowledge on cue utilization in product evaluations”, Journal of Consumer Research,Vol. 15,1988 Roscoe, J.T., Fundamental Research Statistics for the Behavior Science, 2nd ed.,

1975

Russo, J.E. and Johnson,E.J.,”What Do Consumers Know About Familiar Products?”, Advances in Consumer Research, Vol.7, pp417-423, 1980

Schmidt, J. B. and Spreng, R. A., “A Proposed Model of External Consumer

Information Search”, Journal of the Academy of Marketing Science, Vol. 24, No. 3, pp.246-256 , 1996

Slama, M.E. and Tashchian, A., “Selected socioeconomic and demographic

characteristics associated with purchasing involvement”, Journal of Marketing, Vol.49, pp72-82, 1985

Solomon, M. R., Consumer Behavior Buying, Having, and Being, 8th ed, 2009

Staelin,R.,” The effects of consumer education on consumer product safety behavior”, Journal of Consumer Research, Vol.5, pp30-40, 1978

Sujan, M., “Consumer knowledge:Effect on evaluation strategies mediating consumer judgments”, Journal of Consumer Research, Vol12,No. 1 pp31-46, 1985

Traylor M.B., “Product involvement and brand commitment”, Journal of Advertising Research , Vol. 21, No. 6, pp 51 , 1981

Warrington,P. and Shim,S.”An Empirical Investigation of the Relationship between Prodcut Involvement and Brand Commitment”, Psychology and Marketing, Vol.

17,pp761-782, 2000

Wirtz,J., Mattila, A.S., “The effects of consumer expertise on evoked set size and service loyalty”, Journal of Services Marketing, Vol. 17,No.7, pp649-665,2003 Wright , P.L.,”The cognitive processes mediating acceptance of advertising”, Journal

of Marketing Research,Vol. 10,No.1, pp53-62, 1973

Wu,S.I,” Internet Marketing Involvement and Consumer Behavior”, Asia Pacific Journal of Marketing and Logistics, Vol.14, No.4, pp36-53, 2002

Vaughn R , “How advertising works: A planning model”,Journal of Advertising Research, Vol.20, No.5, pp27-33, 1980

Vaughn R, “How advertising works: A planning model Revisited”,Journal of Advertising Research, Vol.26, No.1, pp57-66, 1986

Zaichkowsky, J. L., “Measuring the Involvement Construct”, Journal of Consumer Research, Vol. 12, pp.341-352, 1985

Zaichkowsky, J. L., “Conceptualizing involvement”, Journal of Advertising, Vol. 15, No.2, pp.4-14, 1986

Zaichkowsky, J. L., “The personal involvement inventory: Reduction, revision, and application to Advertising”, Journal of Advertising, Vol.23, No.4 ,pp59 -70, 1994

附錄二 正式問卷

親愛的先生、小姐您好:

這是一份學術研究問卷,目的是了解

「消費者對私人住宅室內設計裝修的態度、知識與決策行為關聯性」。

您的意見將是此研究的重要資訊來源。本問卷採匿名方式進行,所得一切資訊僅 供學術研究之用。敬請安心填答。由於您的熱心協助,將使本研究能夠順利完成,

再次衷心感謝您的賜答。

國立交通大學經營管理研究所 指導教授:楊 千 教授

研 究 生:林慧君 敬上 Email:ameiykid@gmail.com

※ 本問卷分成三大部分共39題。請在最符合您個人意見的中打「ˇ」

第一部分

過去五年內我曾參與過住宅室內設計裝修: □是; □否 請回想最近一次經驗填寫以下問卷,無者免填。

非 不 無 同 非 常 常 不 同 意 同 同 意 意 見 意 意 1. 室內設計裝修對我而言很重要.............□ □ □ □ □ 2. 我覺得室內設計裝修很有趣..............□ □ □ □ □ 3. 室內設計裝修對我而言很有意義............□ □ □ □ □ 4. 我熱衷於室內設計裝修................□ □ □ □ □ 5. 室內設計裝修對我而言是需要的............□ □ □ □ □ 6. 我喜歡閱讀室內設計裝修相關雜誌...........□ □ □ □ □ 7. 我會注意室內設計裝修相關廣告或報導.........□ □ □ □ □ 8. 我喜歡瀏覽室內設計裝修相關部落格或網站.......□ □ □ □ □ 9. 我會主動向有經驗的人請教室內設計裝修問題......□ □ □ □ □ 10.我非常熟悉室內設計裝修內容及相關產品........□ □ □ □ □ 11.我會主動想要去了解室內設計裝修資訊.........□ □ □ □ □ 12.我能回想起的室內設計裝修資訊很多..........□ □ □ □ □ 13.我能分辨出超耐磨木地板與實木木地板的差別......□ □ □ □ □ 14.我從何處獲得室內設計裝修廠商資訊(可複選)

□親友、鄰居□建商、房仲□設計公司招牌□報紙、雜誌□電視□網路資訊

□門市促銷□其他_____________________________________________。

第二部分

1.以下室內設計裝修內容請依您重視程度勾選:

非 不 普 重 非 常 常 不 重

重 重 要 要 通 要 要

1.功能性.......................□ □ □ □ □ 2.舒適性.......................□ □ □ □ □ 3.色彩搭配......................□ □ □ □ □ 4.材質搭配......................□ □ □ □ □ 5.易保養.......................□ □ □ □ □ 6.獨特設計風格....................□ □ □ □ □ 7.好整理.......................□ □ □ □ □ 8.最新流行趨勢....................□ □ □ □ □ 9.燈光氣氛......................□ □ □ □ □ 10.實用性.......................□ □ □ □ □ 2.選擇室內設計裝修廠商時的決策因素排序,請依重視程度填入數字(最主要考量因素 填 1;次之填 2;以此類推):

□價格;□施工品質;□設計滿意度;□服務態度;□口碑。

3.最近一次室內設計裝修合作廠商類別(可複選):

□設計公司/個人工作室;□系統櫃廠商;□木工統包商;□無;□其他_____。

4.最近一次室內設計裝修總價(新台幣):

□未滿 30 萬;□30~59 萬;□60~99 萬;□100~149 萬;□150 萬~199 萬;

□200 萬~299 萬□300 萬以上。

5.住宅坪數(含公設面積之坪數四捨五入取整數):

□未滿 20 坪;□20~49 坪;□50~99 坪;□100~199 坪;□200 坪以上。

6.最近一次室內設計裝修原因:

□新居落成;□原居舊屋翻修;□局部整修;□其他。

第三部分

1.性別:□男;□女

2.年齡:□未滿 30 歲;□30~39 歲;□40~49 歲;□50 歲以上

3.家庭其他同住成員(可複選):□配偶;□小孩;□長輩□無;□其他__________

4.住宅型式:□透天;□五樓以下公寓;□六樓以上大樓;□獨棟別墅□其他__________

5.房屋總價:□未滿 300 萬;□300 萬~599 萬;□600 萬~999 萬;

□1000 萬~1499 萬□1500 萬~1999 萬□2000 萬~2999 萬□3000 萬以上 6.學歷:□國中以下;□高中職;□大專;□研究所以上

7.職業:

□軍公教;□工;□商;□農林漁牧業;□服務業;□自由業;□家庭主婦;

□退休;□學生;□醫;□建築室內設計相關;□其他_________________

8.家庭平均年收入(新台幣):

□60 萬以下;□61 萬~100 萬;□101 萬~150 萬;□151 萬~200 萬;□201 萬~250 萬

□251 萬~300 萬;□301 萬~400 萬□401 萬以上

9.居住地:□基隆縣市;□台北縣市;□桃園縣市;□新竹縣市;□苗栗縣市

□台中縣市;□彰化縣市;□雲林縣市;□嘉義縣市;□台南縣市;□高雄縣市;

□屏東縣市□台東縣市;□花蓮縣市;□宜蘭縣市;□南投縣市;□其他_____

※問卷到此結束,請再次檢查每個題項是否皆填答完畢,謝謝您的協助!

感謝您撥空填答問卷。 祝福您 萬事如意!

相關文件