第五章 結論與建議
5.3 研究限制與未來展望
(一) 問卷樣本臺東地區
本研究的地區主要針對台東縣智慧化城市推動之研究，而目前國內尚有許多 推動智慧化城市之地區，且因各地區政策方向不同，因此本研究之結果無法適用 在其他地區，只能提供針對台東的研究之結果，故本研究會有地區的侷限。
(二) 樣本對象職業太過集中
由於問卷發放帄臺與地點的關係，使得受測者的職業大多是以學生族群為居 多，佔了總樣本數的 45.1%，年齡層更是以 19-29 歲為主要族群，佔了總樣本數 的 73.5%。因此本研究建議後續研究可以在更多不同的網路帄台或地點進行問卷 發放與實施測量，來使樣本的多樣性足夠，並保持樣本的解釋能力。
(三) 針對供給面進行研究
礙於研究架構的限制，本研究是針對民眾亦即是需求面角度審視成效，並無 對於政府內部亦即是供給面的研究。由於智慧化城市的發展所影響到的並不只是 民眾，而對於政府內部的行政人員在運作流程上也會有相當程度的影響，希冀往 後的研究可以針對此面向來提出理論模型，整合供給與需求兩方面的指標，將獲 致更有效度的成效評估。
(四) 針對研究範圍以特性提出分區概念
本研究針對臺東縣整體來做研究，並未多加細分地區特性，如都市地區、偏 鄉地區等，較難針對地區提出政府在推動智慧化城市上策略的建議，僅能以整體 透過本研究分析所得資訊去了解細部地區之現況。故在此建議後續研究者，可以 透過特性，提出分區概念，並於問卷設計中，根據不同地區狀況提出問項，使問 卷成果更更完善。
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附錄一 本研究問卷
親愛的台東縣居民/縣民，您好：
本研究的主要目的是為了探討「智慧化城市推動服務品質對地方政府行政治理、
信任、幸福感受與施政滿意度之影響」，希望能藉由此問卷來深入瞭解，填答者您對 於臺東縣推動智慧化城市成效與首長施政滿意度的看法。為使收集的實證結果能有良 好的可信度，懇請您依照個人的實際感受作答。本問卷所收集的問卷資料，僅供本研 究的學術分析應用，不會供做其他用途，您的填答記錄也不會個別被揭露，所以請安 心作答。非常感謝您能撥冗協助本問卷的填答。
敬祝 身體健康
國立臺東大學 資訊管理研究所 指導教授：陳宜檉 博士 研究生：董宥廷 敬上
第一部分：個人基本資料
1. 性別：□男生、□女生。
2. 年齡：□18 歲(含)以下、□19-29 歲、□30-39 歲、□40-49 歲、□50~59 歲 □60 歲以上
3. 婚姻狀況：□已婚、□未婚。
4. 學歷：□國中(含)以下、□高中／職、□專科／大學、□研究所以上。
5. 職業：□學生、□軍公教、□工商業、□高科技產業、□服務業、□金融業、□家管、
□其他：＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿。
5. 個人帄均月收入：□15,000 元以下、□15,001 元~30,000 元、□30,001 元~45,000 元 □45,001 元~60,000 元、□60,001 元以上。
6.請問您是否有使用臺東智慧化推動的建設？
□是、□否。
7.請問你最常使用的智慧化建設：
□公文線簽核系統、□E 化宅配到家、□悠遊卡臺東卡系統、□公車及時監控系統 □E 化健康量測站、□親屬健康量測及時提醒、□無線 WIFI
8. 請問你帄均一個月使用的次數為：
62 □1~3 次以下、□3~5 次、□5~10 次、□10 次以上。
9. 您是否為台東縣之居民：□是、□否：_____________(您的居住地)。
第二部分：智慧化城市推動之影響因素
63 1. 在臺東縣，您可以享受您的生活。
2. 在臺東縣，您能掌握並處理自己生活中的問題。
3. 在臺東縣，您不會感到寂寞。
4. 在臺東縣，讓您覺得很輕鬆自在。
5. 整體而言，生活在台東縣具有居民/縣民幸福感。
【地方首長施政滿意度】：地方首長是一種品牌，而人候選人應爭取人民(顧客)的認同，
以符合人民對政府的期望，進而提升對於地方首長的施政滿意度。
非常 不同 意
不 同 意
普 通 同
意 非 常 同 意 1. 您會認為現任縣長是可靠的。
2. 您對現任縣長的服務品質、施政表現有信心。
3. 您認為現任縣長的領導能力是很好的。
4. 您對現任縣長的施政理念很認同。
5. 您對本縣的各項便民措施是滿意的。