第五章 研究結論與建議
第三節 研究限制與未來發展
本研究以台灣房屋仲介業者為研究對象，並沒有針對特定的企業，屬於比較 廣泛且全面性的研究。因此，可能會有部份公司沒有導入行動商務技術、行動商 務技術不完善，或者是加盟體系與直營體系的不同而形成資源的分配有所不同的 差別等問題。所以後續研究者可以針對直營體系與加盟體系的不同，進而探討其 之間在行動商務技術的採用是否有差異。其次，由於本研究受到時間與成本的限 制，有些相關議題尚未納入進行深入的探討，因此後續研究者可以延伸本研究繼 續的加以探討。
根據上述，本研究應用科技接受模式與任務科技適配度模式的整合作為研究 架構，在後續研究的延伸探討，可針對下列所述進行延續，例如：成本、相容性、
高階主管的支持、電腦自我效能、技術支援與訓練以及其他有關的研究領域等，
期望本研究可以協助未來研究者再進一步的探討，並了解房屋仲介業目前的影響 狀況。
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附錄二 紙本問卷
您好：本人為中華大學資訊管理研究所的研究生，目前正在進行房仲業採用行動商務技術之研究，目的 在於瞭解行動商務技術對於房仲業務的幫助以及員工對於行動商務技術的採用情形等問題。
本研究僅作為學術研究之用，對外完全保密並不作個人資料披露，因此如果您本身曾經使用或正 在使用行動商務技術，懇請您撥冗填寫並於 2008 年 3 月 1 日前寄回。再次致上最誠摯的敬意！
中華大學資訊管理系研究所 教 授 施雅月 博士 中華大學資訊管理系研究所 研究生 陳紀元 敬上
◎ 行動商務技術是指利用行動裝置(PDA、NB)可隨時連接網際網路，進行線上下載房仲資訊、搜尋房 仲資料、上傳房屋資訊及與總公司資料庫的連結。
◎ 如果您對本於本研究結果感興趣，請留下您的通訊資料，待本研究結束後，會將研究報告寄給您參 考，並且可以參加200元統一超商禮卷抽獎活動，再次感謝您的參與！
□ 電子檔案 E-mail：__________________________________________
□ 紙本報告 地 址：__________________________________________
1. 性 別： □ 男 □ 女
2. 年 齡： □ 20 歲以下 □ 21-30 歲 □ 31-40 歲 □ 41-50 歲 □ 51 歲以上
3. 教育程度： □ 國中以下 □ 高中(職) □ 專科 □ 大學 □ 碩士以上
4. 請問您的職稱： □ 店經理 □ 店長 □ 主任 □ 業務員 □ 其他________
5. 請問您經常使用何種行動設備上網：
□ 手機 □ 個人數位助理 (PDA) □ 筆記型電腦 (Note Book) □ 其他________
6. 請問您經常使用何種方式連線來使用行動商務技術(可複選)：
□ Wireless □ 3G (3.5G) □ PHS □ GPRS □ 其他________
7. 請問您使用網路的時間有多久了：
□ 一年內 □ 1-2 年 □ 2-3 年 □ 3-4 年 □ 4 年以上
8. 請問您接觸電腦的時間有多久了：
□ 一年內 □ 1-2 年 □ 2-3 年 □ 3-4 年 □ 4 年以上
9. 請問您使用公司所提供的行動商務技術有多久了：
□ 一年內 □ 1-2 年 □ 2-3 年 □ 3-4 年 □ 4 年以上
10. 請問您過去使用行動技術的頻率：
□ 幾乎不曾 □ 很少 □ 偶爾 □ 經常 □ 每天使用
11. 請問您每天使用行動技術來處理公司業務的時間：
□ 1 小時內 □ 1-3 小時 □ 3-5 小時 □ 5-7 小時 □ 7 小時以上
12. 請問您每週使用行動技術來處理公司業務的頻率：
第一部分：請您針對下列各個問題，在適當的「□」中打「」。
二 非 常 認 同 5
認
同 4 普
通 3 不
認 同 2 非 常 不 認 同 1
1. 使用行動技術，可以提昇我的工作效率 ... □ □ □ □ □ 2. 使用行動技術，可以提高房屋配對的機會 ... □ □ □ □ □ 3. 使用行動技術，可以提昇客戶的服務品質 ... □ □ □ □ □ 4. 使用行動技術，可以提供客戶影音看屋服務 ... □ □ □ □ □ 5. 使用行動技術，可以提升房屋物件的搜尋能力 ... □ □ □ □ □ 6. 整體而言，我認為行動商務技術對於房仲業是有用的 ... □ □ □ □ □ 7. 對我而言，學習使用行動商務技術是容易的 ... □ □ □ □ □ 8. 我有足夠的能力去使用行動商務技術... □ □ □ □ □ 9. 使用行動商務技術，能讓我輕鬆完成工作 ... □ □ □ □ □ 10. 我知道使用行動商務技術，可以很容易地搜尋到房屋物件資訊 ... □ □ □ □ □ 11. 整體而言，我認為行動商務技術是容易使用的 ... □ □ □ □ □
二 非
常 認 同 5
認
同 4 普
通 3 不
認
同 2 非 常 不 認 同 1
12. 我覺得使用行動商務技術是一件很好的事情 ... □ □ □ □ □ 13. 我喜歡在我的業務上使用行動商務技術 ... □ □ □ □ □ 14. 我覺得使用行動商務技術是有趣的 ... □ □ □ □ □ 15. 我認為行動商務技術能為我帶來效益... □ □ □ □ □ 16. 我對於行動商務技術有保持正面的看法 ... □ □ □ □ □ 17. 我有興趣使用行動商務技術 ... □ □ □ □ □ 18. 一旦公司導入行動商務技術後就會去使用它 ... □ □ □ □ □ 19. 我會推薦其它業務員使用行動商務技術 ... □ □ □ □ □ 20. 我認為使用行動技術有助於招攬新的契約 ... □ □ □ □ □ 21. 我認為使用行動技術可以提昇工作的績效 ... □ □ □ □ □ 22. 整體而言，我對於行動商務技術感到很滿意 ... □ □ □ □ □ 23. 行動商務技術可以滿足我工作的需求... □ □ □ □ □ 24. 行動商務技術可以儲存與業務相關的資料 ... □ □ □ □ □ 25. 行動商務技術可以正確的保存資料 ... □ □ □ □ □ 26. 行動商務技術可以很容易找到我所需要的資料 ... □ □ □ □ □ 27. 行動商務技術中的資料項目都有明確的定義 ... □ □ □ □ □
二、以下是衡量您對於行動商務技術的有用性與易用性認知，請您 依據認同程度，在適當的□內打『』。 其中 1 表示非常不認同；5 表示非常認同。
三、以下是衡量使用者對於行動商務技術的使用態度與意願，請您 依據認同程度，在適當的□內打『』。 其中 1 表示非常不認同；5 表示非常認同。