關係學習、關係記憶與組織學習能力之研究謝宜君、方世榮

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關係學習、關係記憶與組織學習能力之研究謝宜君、方世榮

E-mail: 9601275@mail.dyu.edu.tw

摘要

隨著環境的競爭激烈與知識的流動特質，學習不僅是一個組織內現象，同時也是一種組織間現象。有效的組織間學習，包含組織的學習能力以及組織的意願，透過「關係」的存在，將會促使組織之間產生分享的意願，有助於組織知識的累積與移轉。本研究根據「學習－記憶－能力」的研究架構，將組織學習的範疇由組織內的學習擴大至組織間學習，探討組織夥伴如何透過關係學習、關係記憶影響組織內部的學習能力。本研究針對台灣95家育成中心的進駐廠商進行調查，問卷發收期間為2006年6月5日至7月10日，總計發出550份問卷並回收有效問卷249份。研究結果發現：關係學習對關係記憶、關係記憶對組織學習能力的塑造、關係學習對組織學習能力的塑造均具有顯著正向的關係；而關係記憶對關係學習、組織學習能力的塑造具有中介效果。此外，關係學習活動中的知識散播對於各種不同的記憶形式、關係記憶中的認知觀感與潛移轉化等記憶形式對於組織學習能力的塑造、關係學習中的知識散播與資訊分享對於組織學習能力的塑造，均存在顯著的正向影響。根據研究結果，本文提出理論與管理意涵，並針對未來的研究提出建議。

關鍵詞 : 關係學習 ; 關係記憶 ; 組織學習能力

第一章緒論．．．．．．．．．．．．．．．． 1 第一節研究動機．．．．．．．．．．．．．． 1 第二節研究問題．．

．．．．．．．．．．．． 5 第三節研究目的．．．．．．．．．．．．．． 7 第二章文獻探討．．．．．．．．．．．

．．． 8 第一節關係學習．．．．．．．．．．．．．． 8 第二節關係記憶．．．．．．．．．．．．．． 15 第三節組織學習能力．．．．．．．．．．．． 25 第四節文獻評析．．．．．．．．．．．．．． 36 第三章研究方法．．．．．

．．．．．．．．． 43 第一節研究架構．．．．．．．．．．．．．． 43 第二節研究假設推論．．．．．．．．．．．

． 44 第三節研究對象的選取．．．．．．．．．．． 54 第四節深度訪談．．．．．．．．．．．．．． 57 第五節研究構面與衡量指標．．．．．．．．． 67 第六節問卷設計與分析方法．．．．．．．．． 73 第七節抽樣設計與調查程序．

．．．．．．．． 77 第四章資料分析．．．．．．．．．．．．．． 79 第一節抽樣誤差檢定．．．．．．．．．．．．

79 第二節常態性檢定．．．．．．．．．．．．． 82 第三節構念與觀察指標的建構．．．．．．．． 84 第四節信度與效度．．．．．．．．．．．．． 93 第五節樣本結構分析．．．．．．．．．．．． 97 第六節相關分析．．．．．．．．

．．．．．． 101 第七節研究模式驗證．．．．．．．．．．．． 104 第八節關係學習、關係記憶以及組織學習能力之多元迴歸分析．．．．．．．．．．．． 110 第九節關係記憶之中介效果分析．．．．．．． 117 第五章研究結論與建議．

．．．．．．．．．． 122 第一節研究結論與發現．．．．．．．．．．． 122 第二節研究意涵與建議．．．．．．．．

．．． 130 參考文獻　．．．．．．．．．．．．．．．． 135 附錄A訪談計畫．．．．．．．．．．．．．． 167 附錄B研究問卷．．．．．．．．．．．．．． 169

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