A Study on Innovative Service Systems Using Systems Engineering and Platform-based Technology
葉宗翰、金憲 ; 余豐榮
E-mail: [email protected]
ABSTRACT
In addition to the manufacturing industries, new service oriented industries have been selected as the major economics booster in Taiwan. Ministry of Economic Affairs (MOEA) in Taiwan intent to develop new strategic service industries with high technology for raising the Taiwanese total economy strength. Innovation and integration mean significant of manufacturing or service industry.
Furthermore, most industries hold limited energy to enforce innovation and integration, for the cause industries need service provider can supply customize total solution. The major purpose of this study is using systems engineering three-dimensional morphology integrating information communication tech.（ICT）, bring up a virtual concept of systems engineering service platform（SESP）. Via SESP, industries can obtain customize total solutions and raising competition. In this program, case study will be discussed using systems engineering three-dimensional morphology to plan an originality industry integrating fishery and locally culture, furthermore defined the business structure and standard operating procedure.
Keywords : systems engineering ; three-dimensional morphology ; systems engineering service platform（SESP） ; innovative service systems
Table of Contents
封面內頁 簽名頁 授權書 iii 中文摘要 iv ABSTRACT v 誌 謝 vi 目 錄 vii 圖目錄 ix 表目錄 xi 第一章 緒論 1 1.1 研究背景與動 機 1 1.2 研究目的 2 1.3 研究方法與流程 2 第二章 文獻探討 4 2.1 系統工程 4 2.1.1 系統與系統工程的定義 4 2.1.2 系統工程內 容 6 2.2 創新服務業 7 2.2.1 服務業的分類 7 2.2.2 企業競爭力指標 8 2.2.3 創新服務產業的分析與發展 9 2.2.4 知識密集服務 產業 12 2.3 創新服務系統 15 2.4 系統工程於創新服務系統應用之研究 19 第三章 系統工程服務平台 24 3.1 系統工程三維結 構與程序 24 3.1.1 邏輯維 26 3.1.2 時間維 29 3.1.3 知識維 31 3.2 系統工程服務平台 33 3.2.1 系統工程服務平台架構 33 3.2.2 系統工程服務平台運作流程 34 第四章 結合漁業文化之創意餐飲產業 38 4.1 結合漁業與廟宇等在地文化 40 4.1.1 需求分析 40 4.1.2 功能分析 41 4.1.3 功能配置 51 4.1.4 設計?整 53 4.1.5 營運組織架構 55 4.2 標準操作程序（SOP） 57 第五章 結論與 建議 59 參考文獻 60 附 錄 62
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