Total Spending of Visitors Visitor Arrivals Guests of Hotels & Guesthouses

-

-

-

-

Principal Indicators

Total Spending of Visitors Visitor Arrivals Guests of Hotels & Guesthouses

('000) ('000) (Million MOP)

Average Length of Stay of Visitors Average Occupancy Rate of Per-capita Spending of Visitors

(Day)

Guest Rooms

day day

Package Tour Visitors Outbound Residents Tourist Price Index

('000) ('000)

(YoY) (YoY) (YoY)

5 876

58.0%

(YoY) (YoY) (YoY)

Alameda Dr. Carlos d' Assumpção No. 411-417, Dynasty Plaza, 17^th floor, Macao Tel: (853) 8399 5311 Fax: (853) 2830 7825 E-mail: info@dsec.gov.mo Official Statistics. Reproduction of these data is allowed provided the source is quoted.

5 896.8

3 874.3

Q4

TOURISM STATISTICS 4

QUARTER 2020

Visitor arrivals totalled 1,877,744 in the fourth quarter of 2020, representing a year-on-year decrease of 79.6% yet a quarter-to-quarter upsurge of 150.3%; the average length of stay of visitors went up by 0.3 day year-on-year to 1.5 days. There were no inbound package tour visitors in the fourth quarter, and the number of visitors joining local tours tumbled by 99.4% year-on-year to 9,436. For the whole year of 2020, visitor arrivals fell by 85.0% year-on-year to 5,896,848, whereas their average length of stay increased by 0.2 day.

In the fourth quarter of 2020, the 120 hotels & guesthouses operating in Macao provided a total of 35,142 guest rooms. The average occupancy rate of guest rooms (excluding those designated for medical observation) was 45.6%, down by 45.1 percentage points year-on-year. Guests of hotels & guesthouses added up to 1,493,414, a drop of 58.0% year-on-year. In 2020, the average occupancy rate of guest rooms fell by 62.2 percentage points year-on-year to 28.6%, and number of guests of hotels & guesthouses added up to 3,874,307, a decline of 72.5%.

As regards spending of visitors (excluding gaming expenses), their per-capita spending rose by 77.3% year-on-year to MOP3,129 in the fourth quarter of 2020; however, total spending of visitors fell by 63.8% to MOP5.88 billion on account of the decrease in visitor arrivals. In 2020, per- capita spending of visitors grew by 24.5% year-on-year, whereas their total spending declined by 81.4%.

(YoY)

(YoY) (YoY)

1 877.7

2020

11 938

Note: As affected by the pandemic, data collection for Visitor Expenditure Survey in the second quarter of 2020 was suspended and data on spending for that quarter were derived by extrapolation.

79.6%

1 493.4

1.4

28.6

2 025

Q4 2020

1.5

45.6

3 129

2020 24.5%

9.4

30.7

118.2

Visitor Arrivals and Average Length of Stay of Visitors

Total Spending and Per-capita Spending of Visitors

Guests of Hotels & Guesthouses

2020 2020

262.5

125.0

122.9

Tourist Price Index

2020

Q4 2020

Q4 2020

Q4 2020

The Tourist Price Index (TPI) for the fourth quarter fell by 15.3% year-on-year to 118.2, and the average TPI for the whole year of 2020 went down by 8.2%.

統 計 暨 普 查 局

45.6 1 493

0 20.0 40.0 60.0 80.0 100.0

Q4 2019

Q1 2020

Q2 Q3 Q4

0 1 000 2 000 3 000 4 000 '000

Average Occupancy Rate of Guest Rooms

Guests

%

-15.3 118.2

60.0 80.0 100.0 120.0 140.0

Q4 2019

Q1 2020

Q2 Q3 Q4

-18.0 -9.0 0 9.0 18.0

YoY TPI

% 1 878

1.5

0 1.0 2.0 3.0 4.0

Q4 2019

Q1 2020

Q2 Q3 Q4

0 2 500 5 000 7 500 10 000 '000

Visitor Arrivals Average Length of Stay

5 876

0 700 1 400 2 100 2 800 3 500

0 6 000 12 000 18 000

Q4 2019

Q1 2020

Q2 Q3 Q4

Total Spending Per-capita Spending 3 129

Million MOP MOP

Government of Macao Special Administrative Region Statistics and Census Service

Day

Visitor Arrivals

Overnight Visitors Same-day Visitors

Q4 % Q4 %

%of total visitors ^%of total visitors

% %

%of total visitors ^%of total visitors

%

%

%

%

%

%

%

72.0 261 496 64.1

YoY

13 462 98.1

22 752 96.3

Number of Visitors

2020

85.2

47.9 52.1

54.4 45.6

2 822 037 ^84.9

3 074 811

YoY

1 022 316 76.5 855 428 82.3

YoY

51 383 95.3

89 511 90.7

Note 1:

Note 2: "Other Checkpoints" include Inner Harbour Ferry Terminal, the Zhuhai-Macao Cross-Border Industrial Zone and the Heliport of Outer Harbour Ferry Terminal.

As the checkpoint of the Macao Port Area at Hengqin Port was inaugurated on 18 August 2020, the year-on-year change in number of visitor arrivals at that checkpoint in the fourth quarter of 2020 is calculated by comparing with the number of visitor arrivals at the checkpoint of Cotai in the same quarter of 2019.

Visitor Arrivals at Different Checkpoints

4

Quarter

1 429 310

9 830 46.8

2020

Distribution of Visitors by Country/Place

4^th Quarter 2020

0 500 1 000 1 500 2 000

Other Checkpoints Airport Macao Port Administration Area of Hong Kong-Zhuhai-Macao Bridge Macao Port Area at Hengqin Port Border Gate Taipa Ferry Terminal Outer Harbour Ferry Terminal

'000

218 197

3 847

669 509 436

116 125 21

1 564

436 224 351

102 72 6

2 283

233 285

86 15

0 1 000 2 000 3 000 4 000

Outer Harbour Ferry Terminal

Taipa Ferry Terminal

Border Gate Macao Port Area at Hengqin Port

Macao Port Administration Area of

Hong Kong-Zhuhai- Macao Bridge

Airport Other Checkpoints Total Overnight Visitors Same-day Visitors '000

Mainland China 1 734 877

(92.4%) Hong Kong

127 873 (6.8%) Taiwan

14 848 (0.8%)

Others 146 0^#

Mainland China 4 754 239

(80.6%) Hong Kong

843 165 (14.3%) Taiwan 104 124 (1.8%)

Others 195 320

(3.3%)

Under the Individual Visit Scheme

632 610

Under the Individual Visit Scheme

1 865 152

%

%

Hotels & Guesthouses

estab. estab. estab.

Q4 Q4 Q4

estab. estab.

Q4 Q4

2-star Hotels

16 40

Guesthouses

89 765^guests 91 329

Average Occupancy Rate of Guest Rooms

4

Quarter Distribution of Guests by Country/Place

1 239^rooms 1048^rooms

26 330^guests 27 728^guests

1 860 426^guests 997 616^guests 835 171^guests

780 384^guests 353 660^guests 305 312^guests

21 684^rooms 6 174^rooms 4 997^rooms

33 15 16

2020

3 418 816 81.8

5-star Hotels 4-star Hotels 3-star Hotels

Visitors from the Cities of the Greater Bay Area

Total

Q4

1 065 067 78.3

2020 2020 2020

2020 2020

%

Mainland China 1 257 186

(84.2%) Hong Kong

44 558 (3.0%) Taiwan

7 637 (0.5%)

Macao 165 357 (11.1%)

Others 18 676

(1.2%) ^44.2

48.7

55.9

24.9

31.9

0 10.0 20.0 30.0 40.0 50.0 60.0

5-star Hotels 4-star Hotels 3-star Hotels 2-star Hotels Guesthouses Huizhou

Q4 6 744 2020 24 157 (0.7%) Guangzhou

Q4 167 411 2020 469 475 (13.7%) Zhaoqing

Q4 8 948 2020 33 662 (1.0%)

Foshan Q4 72 045 2020 248 240 (7.3%)

Zhongshan Q4 89 023 2020 276 845 (8.1%)

Jiangmen Q4 65 752 2020 197 484 (5.8%)

Dongguan Q4 28 658 2020 89 966 (2.6%)

Shenzhen Q4 64 770 2020 189 761 (5.6%)

Hong Kong Q4 127 873 2020 843 165 (24.7%) Zhuhai

Q4 433 843 2020 1 046 061 (30.6%)

Visitor Spending

Overnight Visitors Same-day Visitors

Total Spending Total Spending

Million MOP % Million MOP %

Million MOP % Million MOP %

Per-capita Spending Per-capita Spending

MOP % ^MOP %

MOP % ^MOP %

Share in shopping spending

Share in shopping spending

2020

3 468 29.3

700 3.0

2020

Structure of Visitor Spending

2.0

Guests of Hotels/Guesthouses and Occupancy Rate 2020

YoY YoY

58.3 636 82.7

744

Q4

2020

2 152 84.8

Q4

Q4 2020

Q4

9 786 80.4

77.8 5 240

5 125

0 10.0 20.0 30.0 40.0 50.0

0 400 000 800 000 1 200 000 1 600 000 2 000 000

Guest (No.)

Accommodation

17.2%

Food & Beverage

14.3%

Transport

3.5%

Others

0.8%

Shopping

64.2%

Clothing 18.1% (MOP 363)

Jewellery & Watches 6.9% (MOP 138)

Local Food Products 10.5% (MOP 211) Cosmetics & Perfume

39.6% (MOP 795) Handbags & Shoes

15.8% (MOP 317)

Other Shopping Spending 9.1% (MOP 184) Occupancy Rate

(%)

5-star Hotels 1 860 426 guests

25.1%

4-star Hotels 997 616 guests

33.0%

3-star Hotels 835 171 guests

37.3%

Guesthouses 91 329 guests

34.7%

2-star Hotels 89 765 guests

30.2%

Shopping 55.4%

Accommodation 21.3%

Food &

Beverage 18.1%

Transport 4.2% Others

1.0%

Cosmetics & Perfume (MOP 420)

Local Food Products (MOP 224)

Clothing (MOP 167)

Handbags & Shoes (MOP 145)

Jewellery & Watches (MOP 58)

Other Shopping Spending (MOP 108) 37.5%

19.9%

14.9%

12.9%

5.2%

9.6%

Tourist Price Index

(Weight) 4^th Quarter

QoQ ^{% % % % % % % %}

YoY ^{% % % % % % % %}

YoY ^{% % % % % % % %}

7.6 3.9

(2.1%) (14.4%)

5.2 5.3 3.8 5.0 8.3 0.9 1.1 0.4

(12.8%) (15.8%) (23.1%) (17.5%) (8.1%)

1.3 13.8 28.5 1.6 3.9 1.2 4.6 4.5

2020

3.8 12.5 49.9 2.1 4.6 0.6

(6.3%)

Structure and Per-Capita Spending of Visitors by Main Purpose of Visit

Clothing and Footwear

Medicine and Personal Goods

Miscellaneous Goods 4^th Quarter

2020

Accommodation Restaurant Services

Transport and Communications

Entertainment and Cultural Activities Food, Alcoholic

Beverages and Tobacco Goods &

Services

%

14.5

0.5 17.2

4.1 13.0

31.6

18.6

0.5

0 10.0

20.0 30.0

40.0

MOP 1 100

6 835 414

2 109

3 849

5 981 1 976

4 094

0 1 000 2 000 3 000 4 000 5 000 6 000 7 000 Others

Gaming Transit Business & Professional Shopping Vacation Visiting Relatives or Friends Attending MICE Events

Vacation 35.3% (MOP 3 376)

Visiting Relatives or Friends 12.2% (MOP 1 590)

Attending MICE Events 0.5% (MOP 3 117) Business & Professional

4.8% (MOP 1 394) Shopping

14.6% (MOP 2 487) Gaming

3.2% (MOP 1 341) Transit 15.1% (MOP 307)

Others 14.3% (MOP 730)

Visitors' Comments

YoY (p.p.)

Outbound Residents

On Package Tours Under Own Arrangements

Q4 % Q4 %

%of total outbound residents ^%of total outbound residents

% %

%of total outbound residents ^%of total outbound residents

2020 2020

Note:A quarter-to-quarter comparison is not feasible for the services of travel agencies as comments on such services were unavailable in the third quarter.

2020 2.4

Environmental Hygiene

Public Facilities

Travel Agencies

Hotels Gaming

Establishments

Restaurants Retail Shops Public Transport

Tourist Attractions (Adequate)

32.5 67.5

94.1

40 656 84 364 93.0

Outbound Residents by Travel Arrangements and Destination

92.8

4

Quarter

47.2 52.8

Proportions of Visitors who were Satisfied with the Services/Facilities

YoY YoY

14 471 90.5 16 207

4^th Quarter

2020

5.9 5.5 2.6 4.0 5.6 5.4 6.1 3.5

2.1 1.7 1.3 1.3

0.8

3.7

0 5.0 10.0

Environmental Hygiene

Public Facilities

Travel Agencies

Hotels Gaming

Establishments

Restaurants Retail Shops Public Transport

Tourist Attractions (Adequate)

67.3%

'000 34.3

1.0 0.3 1.5 0.8 2.7

38.9

24.3

6.8

3.1 2.6

8.7

0 10.0 20.0 30.0 40.0

Mainland China

Hong Kong

Taiwan Republic of Korea

Japan Others Change

(p.p.)

Proportion of visitors with favourable comments QoQ

96.4% 93.5% 80.0% 92.9% 87.5%

91.6%

91.9% 88.9% 86.2% 91.4% 85.1% 86.7% 89.4% 81.6% 64.7%

-0.2

-1.2

-10.0 -5.0 0

85.2%

89.0%

Mainland China 14 471 (47.2%)

Mainland China 15 370 (50.1%)

Hong Kong, Taiwan and Others 837

Visitors

　Visitor Arrivals ('000) 　Average Length of Stay (Day) Package Tour Visitors ('000)

Hotels/Guesthouses 　Guests ('000)

　Average Occupancy Rate of Guest Rooms (%)

Visitor Spending

　Total Spending (Million MOP) 　Per-capita Spending (MOP)

Tourist Price Index 　YoY(%)

Outbound Residents 　Total ('000)

Sampling Errors of Visitor Spending

Visitors

Overnight Visitors Same-day Visitors

Methodology, Scope and Coverage

Glossary

Classification of Visitors:

Overnight Visitor:

Same-day Visitor:

Main Purpose of Visit¹: The most important reason or motivation for the trip, in the absence of which the trip would not have taken place.

Note1: The definitions are in accordance with the International Recommendations for Tourism Statistics 2008 of UNWTO.

Symbols and abbreviations:

- Absolute value equals zero MOP Macao Pataca p.p. Percentage point estab. Establishment Increase

Q Quarter QoQ Quarter-on-quarter change '000 Thousand No. Number Decrease

% Percentage YoY Year-on-year change 0^# Magnitude less than half of the unit employed

32 611 35 804 39 406

Historical Data

Q4 Annual

Data are compiled based on the information from the Public Security Police Force, travel agencies, hotels, guesthouses and Visitor Expenditure Survey.

Data on visitor arrivals are provided by the Public Security Police Force on a monthly basis, while information on package tour visitors and outbound Macao residents using services of travel agencies is obtained from travel agencies every month. Besides, monthly information on guests is collected from hotels and guesthouses.

-0.4

367 334 374 468 426 1 466 1 251 1 391 1 780 1 765

-3.0 -4.5 5.6 -1.9 -0.2 -0.9 -5.4 0.8 1.9

2019

Visitor¹: Any person taking a trip to a main destination outside his/her usual environment, for less than a year, for any main purpose other than to be employed by a resident entity in the country or place visited.

Visitor who stays at least one night in a residential unit, casino, etc. in the place visited, or has accommodation arrangement with a hotel/guesthouse.

Visitor who does not stay overnight in any residential unit, hotel/guesthouse, casino, etc. in the place visited, nor does he/she have accommodation arrangement with a hotel/guesthouse.

Spending of Visitors¹: The amount paid by visitors for the purchase of goods and services for own use or to give away, including expenses paid by the visitors or reimbursed by others such as relatives, friends or employers. Spending of visitors excludes gaming expenses, donations and expenditure on purchase of assets and goods for resale.

Visitor Expenditure Survey adopts the quota sampling method in the selection of respondents from all visitors. Enumerators conduct the survey at major departure points by collecting data on spending, as well as comments on services and facilities, from visitors during their stay in Macao. Results of Visitor Expenditure Survey for the fourth quarter of 2020 and for the whole year of 2020 were extrapolated from approximately 6,000 and 13,000 effective samples respectively, whereas results for visitor comments were derived by aggregating the data collected from the samples.

64 077

1 660 1 830 2 072 1 844 1 765 1 665 1 701 1 880 1 946 1 626

13 155 13 956

1.2

2 339 2 136 2 618 2 623 1 549 9 844 7 552 8 623 9 130 8 332

1.2 1.2 1.2 1.2 1.2 1.1 1.2 1.2

The Tourist Price Index reflects changes in the prices of goods and services purchased by visitors. The sections of goods and services, namely Food, Alcoholic Beverages and Tobacco; Clothing and Footwear; Accommodation; Restaurant Services; Transport and Communications; Medicine and Personal Goods; Entertainment and Cultural Activities; and Miscellaneous Goods, are determined according to the consumption pattern of visitors.

13 051 14 789 18 186 18 419 16 243 51 128 52 662 61 324 69 687

2020 2019 2020 2019 2020

0.7 4.4 0.5 3.8 0.3 0.8 0.2 0.6 0.4

14 102

83.5 87.0 91.4 92.9 90.7

1.2

2016 2017 2018 2019

7 861 8 082 8 775 9 990 9 203 30 715

2015 2016 2017 2018 2019

2 905 3 375 3 431 3 583 3 558 10 569 12 000 2015

30 950

1.9 - - 0.1

0.3 2019 2020

MOP

Q4 Annual

Per-capita

Spending Shopping Accommodation Food &

Beverage

Per-capita

Spending Shopping Accommodation Food &

Beverage

81.5 83.3 87.2 91.1 90.8

0.5 2.6 0.2 0.7 0.2 0.5

2020 2019 2020 2019 2020 2019 2020 2019

1.6 0.3 1.3 0.1

1.1 7.3 0.7 6.6 0.4

0.4 0.1

0.1 0.3 0.9 0.3 0.9 - - 0^# 0.1

1.3 0.3 1.0 0.7 3.0

0.7 1.9 0.7