• 沒有找到結果。

第五章 結論與建議

5.2 研究建議

5.2.2 對後續研究的建議

(1) 對促銷手法的偏好不代表慾望,而欲望也不見得會引發購買行為,後續學者可參考 本研究架構,延伸探討粉絲專頁與購買行為的關係,以更加瞭解什麼樣的促銷手法 能有效的產生購買行為。

(2) 本研究探討整體促銷手法,後續學者可針對不同類型商品進行研究,探討商品類別 是否會影響促銷偏好。

(3) Facebook 行銷所要花費的金額較低,因此有很多個人、小型企業使用 Facebook 粉絲 專頁來做為行銷管道。後續研究可探討個人行銷的效果與知名企業做行銷的效果的 差異。

(4) 本研究只針對交通大學進行抽樣調查,後續學者可將樣本範圍擴大,以得到更加具 有代表性的結果。

(5) 促銷手法分類有許多種,後續學者可使用不同促銷手法進行調查,例如以誘因取得 方式或促銷目標做為分類。

(6) 後續研究可針對欲研究的樣本特性選擇商品與促銷手法,以獲得更明確的結果。

(7) 本研究只針對 Facebook 粉絲專頁進行討論,後續研究可將範圍擴及網路商店或其他 電子交易平台的促銷方式,瞭解不同平台使用的促銷方式是否會造成不同偏好。

參考文獻

中文部分

1. 王治平(2002),網路行銷導論,全華出版,台北,第二版

2. 王政忠、余朝權、林聰武(1998),「網路行銷之類別與時機」,大葉學報,7(1),1-11 頁

3. 方珍玲(1999),「”網路行銷之發展與流通策略分析」,商業自動化與實務研討會,台 灣,臺北大學

4. 石殷綺、周鈺和、薛又銓(2006),「線上促銷廣告對消費者網路購物之影響」,國立勤 益技術學院管理學術研討會

5. 何志義(1989),「消費者對促銷態度傾向之研究」,政治大學企業管理研所碩士論文 6. 朱臻真(2009),「網路促銷方式對消費者知覺促銷利益影響之研究─以網路金融服務

為例」,世新大學企業管理研究所碩士論文

7. 杜瑞澤(2004),生活型態設計:文化、生活、消費與產品設計,亞太圖書,台北市,

初版。

8. 林容茹(1996),「差異性促銷對消費者購買意向影響之研究」,元智大學管理研究所碩 士論文

9. Don E. Schultz(1994)著,整合行銷傳播,林建宏、吳怡國、錢大慧(2004)譯,滾石文 化,台北

10. 周湘雯(2001),「網路使用者對線上促銷活動態度之研究」,中山大學傳播管理研究 所碩士論文

11. 周銘源(2004),「網路促銷模式對消費者購買數位內容商品的影響分析─以線上英語 學習為例」,世新大學資訊管理學研究所碩士論文

12. 周燕麗(2006),「不同網路購物生活型態者對購物網站之體驗偏好研究」,交通大學 傳播研究所碩士論文

13. Erik Qualman(2010)著,社群新經濟時代:生活與商業行銷模式大進化,洪慧芳譯,

財信出版,台北

14. 張士峰(1995),「消費者對不同促銷方法偏好之研究」,交通大學管理科學管理研究 所碩士論文

15. 徐振軒(1998),「網際網路上促銷模式之研究」,中山大學資訊管理研究所碩士論文 16. 徐心怡(2000),「消費者促銷知覺價值與促銷偏好程度之研究-產品類別干擾效果之

探討」,元智大學管理研究所碩士論文

17. 戚栩僊(2010),「社群網站使用與社群媒體行銷使用者反應─以 Facebook 廣告與虛 擬品牌社群為例」,世新大學工廣系論文

18. 彭紹英(1997),SAS 與統計分析,儒林圖書公司,台北

19. 黃士銘(1989),「在學少女生活型態與化妝品消費行為」,國立政治大學企研所未出 版碩士論文

20. 黃俊英(2002 ),行銷學的世界,天下文化出版,台北,第三版

21. 黃慧真(2006),「大學生消費能力、網路拍賣參與、生活型態、金錢態度與消費者決 策型態之相關研究—以台南地區科技大學及技術學院學生為例」,台南大學社會科教學 碩士班碩士論文

22. 董彥欣(2010),「探討 Facebook 粉絲專頁使用意圖及其對品牌形象、購買意願之影 響:以 KKBOX 為例」,中正大學電訊傳播研究所碩士論文

23. 楊舒閔(2007),「線上促銷方式及互動性對廣告效果之影響」,中山大學傳播管理研 究所碩士論文

24. 楊麗玉(2010),「Web2.0 時代的行銷利器 UGC 與 SNS:以倩碧美肌甜心選拔為例」,

交通大學管理學院企業管理碩士(MBA)學程碩士論文 25. 劉美琪(1995),促銷管理理論與實務,正中出版,台北

26. 劉文良(2005),網際網路行銷─策略與經營,碁峯資訊,台北

27. 榮泰生(2007),網際行銷:電子商務實務,五南圖書,台北,第三版

英文部分

1. Aaker, D. A. (1973). “Toward a Normative Model of Promotional Decision Maketing.”

Management Service, Vol. 19, No. 6, pp. 593-603.

2. Ahn, Y. Y., Han, S., Kwak, H., Moon, S., & Jeong, H. (2007). “Analysis of Topological Characteristics of Huge Online Social Networking Services.” 16th international

conference on World Wide Web, pp. 835–844

3. Alessandro Acquisti, Ralph Gross & H. John Heinz (2005). “Information Revelation and Privacy in Online Social Networks (The Facebook case)”, ACM workshop, pp. 71-80.

4. American Association of Advertising Agencies (1978). Sales promotion techniques: A basic guidebook. New York.

5. American Marketing Association (1960), “Marketing Definition: A Glossary of Marketing Terms”, pp. 15.

6. Ba, S. (2001). “Establishing Online Trust through a Community Responsibility System.”

Decision Support System, Vol. 31, No. 3, pp. 323-336.

7. Beem, E. R., & Shaffer, H. J. (1981). “Triggers to Customer Action Some Elements in a Theory of Promotional Inducement.” Marketing Science Institute, Vol 8, pp. 81-106.

8. Belch, G. E., & Michael A. B. (2004). Advertising and promotion: An integrated marketing communication perspective, New York, McGraw Hill/Irwin, 5th edition.

9. Bert Weijters, Malaika Brengmana, Maggie Geuens, Scott M. Smith, & William R.

Swinyard (2005). “Segmenting Internet Shoppers Based on Their Web-Usage-Related Lifestyle: A Cross-Cultural Validation.” Journal of Business Research, Vol. 58, pp 79-88.

10. Zaltman, Gerald & Burger, & Phillip C. (1975). Marketing Research: Fundamental &

Dynamics, Dryden Press.

11. Carl F. Mela, Donald R. Lehmann, & Sunil Gupta, (1997). “The Long-Term Impact of Promotion and Advertising on Consumer Brand Choice.” Journal of Marketing Research, Vol. 34, pp. 248-261.

12. Campbell, L. & Diamond, W. D. (1990). “Framing and Sales Promotion: The

Characteristics of a Good Deal.” Journal of Consumer Marketing, Vol. 7, No. 4, pp 25-31.

13. Catherine Dwyer, Starr Hiltz, & Katia Passerini (2007). “Trust and Privacy Concern within Social Networking Sites: A Comparison of Facebook and MySpace.” Americas Conference on Information Systems, Colorado.

14. Charles Steinfield, Cliff Lampe & Nicole B. Ellison (2007). “The Benefits of Facebook

"Friends:" Social Capital and College Students’ Use of Online Social Network Sites.”

Journal of Computer-Mediated Communication, Vol. 12, No. 4.

15. Danah M. Boyd & Nicole B. Ellison (2007). “Social Network Sites: Definition, History, and Scholarship.” Journal of Computer-Mediated Communication, Vol. 13, No. 1.

16. Dave Chaffey, Fiona Ellis-Chadwick, Kevin Johnston & Richard Mayer (2006). Internet Marketing: Strategy, Implementation and Practice, Prentice Hall, New Jersey, 3rd

edition.

17. Dave Evans, Susan Bratton, & Jake McKee (2010). Social Media Marketing: The Next Generation of Business Engagement., Sybex, 1st edition.

18. Davis, K. R. (1981). Marketing Management. New York, John Wiley.

19. Del. I. Hawkins, Roger J. Best, & Kenneth A. Coney (1989). Consumer Behavior, Richard D. Irwin, Inc, 4th edition.

20. Del. I. Hawkins, Roger J. Best & Kenneth A (1995). Coney, Consumer Behavior:

Implication for Marketing Stategy, Irwin, Inc, 6th edition.

21. Dommermuth, W. P. (1989). Promotion: Analysis, creativity, strategy, PWS-Kent publishing company, Boston, 2nd edition.

22. Dorjiald R. Lichtenstein, Richard G. Netemeyer, & Scot Burton (1990). “Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective.” Journal of Marketing. Vol. 54 , pp. 54-67

23. Donna L. Hoffman & Thomas P (1996). “A New Marketing Paradigm for Electronic Commerce.” The Information Society, Vol. 13, No.12, pp. 43-54.

24. Engel, J.F., Blackwell, R.D., & Miniard, P.W. (1986).Consumer Behavior, New York, Dryden Press, 5th edition.

25. Fred D. Reynolds & William Wells (1977). Consumer Behavior. New York, Mcgraw-Hill.

26. Graham J. R. (1998). “Capturing the Cyber Customer: Selling Has Changed Forever.”

Journal of the American Salesmen, Vol. 43, Iss 11, pp. 9-16.

27. Howard Rheingold (1993). The virtual community: Homesteading on the electronic frontier. New York, The MIT Press.

28. Guielford, J. P. (1965). Fundamental Statistics in Psychology and Education, New York, McGraw-Hill, 4th Edition.

29. Haythornthwaite, C. (2005). “Social Networks and Internet Connectivity Effects.

Information.” Communication & Society, Vol. 8, No 2, pp. 125–147.

30. Janal, Daniel S. (1995). Online marketing handbook: How to sell, advertise, publicize, and promote your products and services on the Internet and commercial online systems.

Kansas, Van Nostrand Reinhold.

31. Joseph T. Plummer (1974). “The Concept and Application of Life Style Segmentation.”

Journal of Marketing, Vol.38, pp. 33-37.

32. Kaiser, H. F. (1974). “An Index of Factorial Simplicity.” Psychometrics, Vol.39, pp.

31-36.

33. Kerlinger, F. N. (1986). Foundations of Behavior Research. Holt, Rinehart and Winston, Fort Worth, 4th edition.

34. Kenneth J. Arrow. (1958). “Utilities, Attitudes, Choices: A Review Note.” Econometrica, Vol. 26, No. 1, pp. 1-23.

35. Kitchen, P. J. (1993). “Marketing Communications Renaissance.” International Journal of

36. Krauss, M. (1998). “How The Web Is Changing The Customers.” Marketing News, Vol.

32, Iss. 10, pp.10.

37. Kotler, P. (1999), Kotler on Marketing: How to Create, Win, and Dominate Markets, Detroit, Free Press.

38. Kotler, P. (1998). Marketing Management: Analysis, Planning, Implementation and control, New Jersey, Prentice-Hall Inc., 9th edition.

39. Kolter, P. (2000). Marketing Management: Analysis, Planning, Implementation and Control. New Jersey, Prentice-Hall.

40. Kotler, P., Ang, S. H. S. M.Leong, & C.T.Tan (1999). Marketing Management: an Asian Perspective, New Jersey, Prentice Hall, 2nd edition.

41. Lazer, W. (1963). Life Style Concepts and Marketing, Toward Scientific Marketing, Chicago, AMA, pp.140-151.

42. Lichtenstein, S., & Slovic, P. (2006). The construction of preference. New York, Cambridge University Press.

43. Lon Safko (2010). The Social Media Bible: Tactics, Tools, and Strategies for Business Success, New Jersey, Wiley, 2nd edition.

44. Luis Casalo´, Carlos Flavia´n and Miguel Guinalı´u (2007). “The impact of participation in virtual brand communities on consumer trust and loyalty─The case of free software.”

Online Information Review, Vol. 31, No. 6, pp. 775-792.

45. Suresh K. Nair and Tarasewich, P. (2003). “A Model and Solution Method for

Multiperiod Sales Promotion Design.” European Journal of Operational Research, Vol.

150, No. 3, pp. 672-687.

46. Mela, C. F., Gupta, S. & Lehmann D. R. (1997). “The Long-Term Impact of Promotion and Advertising on Consumer Brand Choice.” Journal of Marketing Research, Vol. 34, pp.

248-61.

47. Nisenholtz, K., and E. Martin (1994). “How to market on the Net.” Advertising Age, Vol.65, Issue.29, pp. 28.

48. Philp Kotler & Kevin Lane Keller (2008). Marketing Management. New Jersey, Prentice Hall, 13th edition.

49. Plummer, T. J. (1974). “The Concept and Application of Life-Style Segmentation.”

Journal of Marketing, Vol. 38, pp. 33-37.

50. Prentice, R. M. (1985). “The FCB Approach to Advertise/Promotion Spending. In The Relationship between Advertise and Promotion in Brand Strategy.” Marketing Science Institute, pp. 75-90.

51. Quan-Haase (2007). “University Students’ Local and Distant Social Ties: Using and Integrating Modes of Communication on Campus.” Information, Communication &

Society, Vol. 10, No. 5, pp. 671-693.

52. Quelch, J. A. (1989). Sales promotion management. New Jersey, Prentice-Hall Inc.

53. Quelch, J.A., & Klein (1996). “The Internet and International Marketing.” Sloan

Management Review, Vol.37, Issue.3, pp. 60-p75.

54. Rau, P.-L. P., Gao, Q., & Ding, Y. (2008). “Relationship between the Level of Intimacy and Lurking in Online Social Network Services.” Computers in Human Behavior, Vol. 24, No. 6, pp. 2757-2770.

55. Ravi Kalakota & Andrew B. Whinston (1996). Frontiers of Electronic Commerce.

California, Addison Wesley Longman Publishing Co., Inc., 1st edition.

56. Scherer, K.R. (2005). “What are emotions? And how can they be measured?” Social Science Information, Vol. 44, pp. 695-729.

57. Senn, J. A. (1996). “Capitalizing on Electronic Commerce: The Role of the Internet in Electronic Markets.” Information System Management, Vol. 13, No. 3, pp. 15-24.

58. Shimp, T. A. (1997). Advertising, Promotion, and Supplemental Aspects Integrated Marketing Communications, Chicago, Dryden Press, 4th edition.

59. Silverstein, B.(1999). Business-to-Business Internet Marketing: Seven Proven Strategies for Internet Direct Marketing, Gulf Breeze, Maximum Press.

60. Swinyard, R., & Smith, S. M. (2003). “Why People (Don’t) Shop Online : A Lifestyle Study the Internet Consumer.” Psychology & Marketing, Vol. 20, No. 7, pp. 567-597.

61. Thaler, Richard (1985). “Mental Accounting and Consumer Choise.” Marketing Science, Vol.4, pp.199-214.

62. Webster, F. E. (1965). “The Deal-Prone Consumer.” Journal of marketing research, Vol. 2, pp. 186-189.

63. Wells, W. D. & Tigert, D. J. (1971). “Activities, Interests and Opinions.” Journal of Advertising Research, Vol. 27, pp. 33-37.

64. Wilbourn, L.C., McCleary, K.W. & Phadee-suparit, A. (1997). “Demographic and

Psychographic Determinants of Coupon Uers at Pizza Restaurants.” Journal of Restaurant and Foodservice Marketing, Vol.2, No. 1, pp. 45-61.

網路部分 中文

1. Facebook 中文(2010)。Facebook 流量簡介,取自:

http://facebooksky.blogspot.com/2010/03/facebook-flow.html

http://big5.xinhuanet.com/gate/big5/news.xinhuanet.com/internet/2009-06/13/content_115 32199.htm

2. BloggerAds (2010)。關於部落格行銷,取自:

http://www.bloggerads.net/Portal/AboutBloggerAds

3. 台灣網路資訊中心(2011)。2011 年網路使用調查,取自:

http://www.twnic.net.tw/download/200307/1101a.pdf

4. 江義宇(2004)。「成天掛網的您創造了什麼價值?-『虛擬生活型態』讓網路行銷策 略大不同!」,創市際市場新聞稿,取自:

http://www.insightxplorer.com/news/news_09_30_04.html

5. 孫傳雄(2010)。「【評論】Facebook 行銷學 (一):談粉絲專頁與個人檔案頁面、社團 的差異」,取自:

http://www.gururu.tw/facebook%E8%A1%8C%E9%8A%B7%E5%AD%B8.html 6. 孫傳雄(2009)。「社群行銷的定義」,取自:

http://blog.chinatimes.com/tomsun/archive/2009/10/20/442458.html 7. 新華網(2009)。「Facebook 發展得太快了嗎」,取自:

http://big5.xinhuanet.com/gate/big5/news.xinhuanet.com/internet/2009-06/13/content_115 32199.htm

8. 梁德馨(2005)。輔仁大學統計資訊系線上資料,取自:

http://www.stat.fju.edu.tw/Teachonline/

9. 創世際市場研究顧問公司(2004)。「您不可不知的『虛擬生活型態』調查!」,取自:

http://www.insightxplorer.com/lifestyle/lifestyle_10_04.html

10. 資策會 FIND 網站(2003)。「台灣首次網路生活型態報告發佈」,取自:

http://www.find.org.tw/find/home.aspx?page=news&id=2735 11. 數位時代(2008)。「Facebook 的成功之道」,取自:

http://www.bnext.com.tw/article/view/cid/0/id/9472 12. 數位時代(2010)。「Facebook 行銷學崛起」,取自:

http://www.bnext.com.tw/article/view/cid/0/id/13457 英文

1. ALZA(2010). Internet Marketing – Demystified, from:

http://www.alzains.com/tutorial/internetmarketing.htm 2. CIA (2011). The world factbook, from:

https://www.cia.gov/library/publications/the-world-factbook/geos/xx.html 3. CheckFacebook.com (2011). From: http://www.checkfacebook.com/

4. Dave Chaffey(2008). E-marketing and Internet marketing definition, from:

http://www.davechaffey.com/Internet-Marketing/C1-Introduction/E-marketing-Internet-m arkeitng-%20definition

5. Dave Dolak (2011). The Marketing Communications or Promotional Mix, from:

http://www.davedolak.com/promix.htm

6. Department for Communities and Local Government, DCLG(2008). Online Social Networks Research Report, from: http://wildbit.com/wildbit-sn-report.pdf

7. eBizMBA Rank (2011). Top 15 Most Popular Social Networking Sites, from:

http://www.ebizmba.com/articles/social-networking-websites 8. Famecount(2011). Top Facebook Pages, Taiwan, from:

http://www.famecount.com/facebook-rank/Taiwanorder=field_facebook_fan_count_value

&sort=desc

9. Hitwise and Experian (2007). From:

http://www.bergenmediaby.no/admin/ressurser/QCetFnO$_11_Social_Networking_Repor t_2008.pdf

10. Hitwise(2011). From: http://www.hitwise.com/us/datacenter/main/dashboard-10133.html 11. Kayleigh Teachout (2011). What Is a Consumer Preference? From:

http://www.ehow.com/about_6122350_consumer-preference_.html 12. leelefever(2003). What is an Online Community? From:

http://www.commoncraft.com/archives/000208.html#

13. Mark A Briody(2008). Popular Types of Internet Marketing, from:

http://ezinearticles.com/?8-Popular-Types-of-Internet-Marketing&id=1419260 14. Naman Jain (2008). A Clear Definition of Internet Marketing, from:

http://ezinearticles.com/?A-Clear-Definition-of-Internet-Marketing&id=1269276 15. Nedra Kline Weinreich (2011). What is Social Marketing? From:

http://www.social-marketing.com/Whatis.html

16. Rohit Bhargava(2006). 5 Rules of Social Media Optimization (SMO), from:

http://rohitbhargava.typepad.com/weblog/2006/08/5_rules_of_soci.html

17. Rohit Bhargava(2010). The 5 NEW Rules Of Social Media Optimization (SMO), from:

http://www.rohitbhargava.com/2010/08/the-5-new-rules-of-social-media-optimization-sm o.html

18. Salvatore P arise, Patricia J. Guinal, & Bruced Weinberg (2010). The Secrets of Marketing in a Web 2.0 World─Wall Street Journal, from:

http://online.wsj.com/article/SB122884677205091919.html

19. Shannon Paul(2009). My definition of social marketing in 100 words or less, from:

http://veryofficialblog.com/2009/02/18/my-definition-of-social-marketing-in-100-words-or-less/

20. Amy Porterfield(2010). Study Reveals Why Consumers Fan Facebook Pages, form:

附錄:問卷資料

16 我喜歡獨自完成工作,不喜歡倚賴他人幫忙………1 2 3 4 5

16 我喜歡獨自完成工作,不喜歡倚賴他人幫忙………1 2 3 4 5

相關文件