一、 研究限制 (一)問卷發放的限制
基於問卷發放和回收時，都須委託有從事服務業或餐飲業的朋友或朋友的朋 友協助幫忙發放與回收，且除了要花費自己工作外的時間填寫問卷，問卷也是不 太屬於自己所關心之事，這是問卷發放限制其中一項。其次，獨立品牌自營店鋪 因門市規模較小，所以有可能只有主管一人，造成跟問卷內容造成衝突，而在獨 立經營店鋪所填寫之顧客評量店家問卷，熟客填寫機率會較大，也是造成本研究 有誤差的疑慮之一。而品牌連鎖店鋪所填寫之顧客評量店家問卷，雖可收集到較 客觀數據，但因個資法更加嚴警許多而較不容易協商，而問卷數量則較少。
(二)研究工具的限制
本研究中所選擇的研究工具會影響其效果與品質，本研究是參考國內外學者 發展的量表，並加以修正適用本研究之文字言語。雖原始量表信效度皆達一定標 準，但量表多屬知覺性量表，僅為填答者個人的主觀知覺表達，而非客觀可衡量 數值。
(三) 抽樣的限制
本研究因在時間、經費與抽樣等因素的考量之下，大部分多以台灣南部地區 的服飾業與顧客為調查對象。然而，台灣各地區產業文化、特性多少有些許的差 異，研究的結果也會因為地區不同而受影響，或不同產業別特性而呈現不同的結 果，此外，因樣本數不足以代表服飾業之全體，故此為本研究在抽樣方面的主要 限制。
二、 後續研究建議
(一)針對特定產業及地區進行研究
本研究主要以南部服飾業為大部分研究對象，但服務業中也有不同的分類，
爾後研究可針對餐飲業或特定門市(例如：便利商店、加油站…等)、擴大區域或 擴大樣本數來進行研究，進而產生更多更新的研究思維。
(二)研究工具方面
雖然問卷已參考國內外學者所發展量表，而量表特性上已通過檢驗，但本研 究也發現其相關係數皆偏低，可能是樣本數不夠、變項較無關緊要…等。爾後研 究可重新審視本研究所運用的量表，對問卷方面增價問項以提高構面信度，以建 立一個較為完善的衡量工具。
(三)納入其他變數
本研究使用的變數為兩個(心理契約滿足、情緒勞務) ，未來建議除了本研 究界定的變數之變項的分類外，可利用本研究的變數但是其他的變項方式進行研 究，或可利用其他研究變數加以納入研究架構中，如此以來可得整體研究架構更 加完整，同時加強問項之周延性。
(四) 可進行質性研究
本研究為量化研究，試圖去瞭解服務業中主管心理契約之關係是否會影響主 管對部屬情緒勞務，竟而影響顧客知覺門市人員情緒勞務，藉由問卷調查方式及 分析，進而驗證本研究的假設。因此，後續研究者可參考本研究架構及假說，再 透過質性研究的方式，使其研究更為完善。
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