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組織文化、智慧資本與組織績效之關係: 知識運用能力的干擾效果 - 政大學術集成

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(1)立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v.

(2) 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. 2011. 8 i.

(3) (1) (2). 立. 政 治 大. ‧ 國. 學 160. ‧. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. ii.

(4) ABSTRACT Most previous studies have examined the relationship between intellectual capital (IC) and performance. However, possessing IC is not enough. Firms have to apply IC for value creation first. The means which can prompt employees to utilize IC better still remain elusive. Based on the resource-based theory and the institutional theory, this study proposes that the interaction effects between organizational culture and knowledge process capability, such as (1) acquisition process capability, which renews organizational knowledge and (2) protection process capability, which protects. 政 治 大 Based on time-lag, multiple-informant data of 160 listed organizations, we found 立. knowledge from theft, may strengthen the positive effect of IC further.. ‧ 國. 學. that the interaction effects between organizational culture and knowledge process capability indeed change the performance effect of IC. The results of human capital. ‧. are particularly important because human capital may be negatively associated with. sit. y. Nat. performance if firms overlook the acquisition process capability.. n. al. er. io. In order to examine the industrial difference, this study divides the sample into. i n U. v. three industries for investigation. The results display different combinations of. Ch. engchi. organizational culture and knowledge process capability strengthen the positive performance effect of IC in different industry. This study further provides the theoretical and managerial implication. The performance effect of IC is more complex than what previous study assumed. The moderating effects of organizational culture and knowledge process capability have a critical influence on the relationship between IC and performance.. Keywords: Intellectual capital, organizational culture, acquisition process capability, protection process capability. iii.

(5) ................................................................................................................ 1 ........................................................................................................ 4 .......................................................................... 4 .......................................................................... 8 ........................................................ 11 .................... 17 ...................................................................................................... 20 ................................................................................................ 20 .................................................................................... 20 ............................................................................ 21 ........................................................................................ 28 .................................................................................... 29 ............................................................................ 30 ...................................................................................................... 38 ........................................................................................ 38 ................................................................................................ 64 .................................................................................................. 77 ........................................................................................ 77 ........................................................................................ 85 ............................................................................ 88 ................................................................................................ 92 ........................................................................................ 93 ...................................................................................................................... 94 110 ............................................................................................ 135 ........................................................................................ 141. 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. iv.

(6) 1. ............................................................................................................... 11. 2. ................................................................................................................................... 20. 3. ........................................................................................... 40. 4. ........................................................................................... 40. 5. ............................................................ 43. 6. ............................ 43. 7. ............................................................ 44. 8. ............................ 44. 9. ............................................................ 46. 10. .......................... 46. 11. .......................................................... 47. 12. 立. 13 14. ‧ 國. 18. .......................................................... 53. io. 21. 23. _. 24. _. 25. _. y. .......................... 59. .......................................................... 60. al. n. 22. .......................... 55. .......................................................... 59. sit. 20. .......................... 53. .......................................................... 55. Nat. 19. .......................... 50. ‧. 17. .......................................................... 50. er. 16. .......................... 47. 學. 15. 政 治 大. v i ........................................................................... 69 n Ch U e n g........................................................................... 69 chi. .............................. 60. .................................................................... 69. 26. _. .................................... 72. 27. _. .................... 72. 28. _. ........................ 74. 29. _. ............ 74. 30. _. ........................ 76. 31. _. ............ 76. v.

(7) ....................................................................................... 7 ......................................................................................... 24 ..................................................................................... 25 ..................................................................................... 26 ..................................................................................................... 29 _ ............................................................................... 32 _ ................................................... 33 _ ............................................................................... 34 ................................................................................................. 35 ....................................................................................................... 37 ....................................................................... 39 ................................... 42 ................................... 45 ................................... 49 ................................... 51 ................................... 52 ................................... 54 ................................... 58 ................................... 61 ................................... 62 ............................................................................................... 63 ................................................................................................... 64 ............................................................................................... 65 ......................................................... 67 ......................................................... 68 _ ................................................. 70 ..................... 71 _ ............. 73 _ ............. 75 ....................................................................................... 77 ........................................................................... 91. 立. 政 治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31. _ _ _. Ch. engchi. i n U. v. vi.

(8) (The World Bank) 1999. (The World. Development Report) OECD (The Organization for Economic Cooperation and Development) 50. GDP. (Davidson & Voss, 2002; Scheider & Samkin, 2008) (Drucker, 1993) ) 治 ( 政 大 Joshi, 2002; Liebskind, 1996; Yang & Lin, 2009) 立 Edvinsson, 2008; Garcia-Ayuso, 2003). (intangible elements; Carmeli. (knowledge assets; Spender & Grant, 1996; Teece, (Knowledge-based resources; Wiklund & Sheperd, 2003). sit. y. Nat. 1998). (Lin &. ‧. & Tishler, 2004). ; Holsapple &. 學. ‧ 國. (. io. al. n. Youndt, 2005)…. er. (intellectual capital; Reed, Lubatkin, & Srinivasan, 2006; Subramaniam &. Lerro, & Santitate, 2008). Ch. n U engchi. (Schiuma,. iv. (Hitt & Ireland, 2002; Yang & Lin,. 2009; Sharabati, Jawad, & Bontis, 2010) (1). (Bontis, 1998; Edvinsson & Malone, 1997; Nazari & Herremans, 2007) (2). (Barney, 1991; Hitt, Bierman, Shimizu, & Koghhar, 2001; Teece, Pisano,. Shuen, 1997) 1.

(9) (resource-based theory) (Bontis, 1998; Kang & Snell, 2009; Mavridis, 2004; Reed et al., 2006; Subramaniam & Youndt, 2005; Tovstiga & Tulugurova, 2007) (3). (Bukh, 2003; Bruggen, Vergauwen, & Dao, 2009) (4). 政 治 大. (Herremans & Isaac, 2004; Kujansivu & Lonnqvist, 2008). 立. ‧ 國. 學. 1. (Bontis, 1998; Mavridis, 2004;. ‧. Tovstiga & Tulugurova, 2007). y. sit. io. n. al. (Oliver, 1997). Ch. er. 2004). Nat. (Barney, 1991; Ray, Barney, & Muhanna, 2004; Herremans & Isaac,. n U engchi. iv. (organizational culture). (Cameron & Quinn, 1999; Nonaka & Takeuchi, 1995; Kayworth & Leidner, 2003) (Denison, 1996; Ginsberg, 1994; Oliver, 1997) 1981; Greve, Engelen, & Brettel, 2009). (Child, -. (Bontis, 1999; Kayworth & Leidner, 2003) ( 2005). (Cameron & 2.

(10) Quinn, 1999). Lin. Whetten (2008). (fit). (competing values framework, Quinn & Rohrbaugh, 1981, 1983; Quinn, 1988; Cameron & Quinn, 1999; Ralston, Terpstra-Tong, Terpstra, Wang, & Egri, 2006). 政 治 大 (Barney, 1991; Jansen, Van Den Bosch, & Volberda, 2005; Oliver, 1997; Ray et al., 立 2. 2004; Hitt & Ireland, 2002; Sharabati et al., 2010). ‧ 國. 學. -. (Drucker, 1993; Holsapple & Joshi, 2002;. ‧. Nafukho,Graham, & Muyia, 2009). er. io. sit. y. Nat. al. v i n Crossan, Lane, & White, 2004 C h 1999;Vera & Crossan, engchi U n. 1993, p. 19. Wick & Leon,. (Chan, Shaffer, & Snape, 2004; Madsen. & Desai, 2010; Ulrich, 1998). (Barney, 1991; Liebeskind, 1996; Lee, Chang, Liu, & Yang, 2007). 3.

(11) (acquisition process capability) (protection process capability) 2001). (Gold, Malhotra, & Segars,. -. (1). (2). 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. i n U. Galbraith(1969). 1990. engchi. v. (. ) 20. 1.69(Edvinsson & Malone, 1997) Malone. 1997. 0.82 Edvinsson. Skandia Navigator. (Edvinsson, 1997; Garcia-Ayuso, 2003; Goh, 2005; Marr, Gray, & Neely, 2003; Sveiby, 2000) (. 1) 4.

(12) SSCI (Bontis, Crossan, & Hulland, 2002; Mayo, 2000; Pennings, Lee, & Witteloostuijn, 1998; Reed et al., 2006; Ruta, 2009; Subramaniam & Youndt, 2005). (DeCarolis & Deeds, 1999; Huber, 1991) (Barney, 1991; Edelman, Brush, & Manolova, 2005; Nonaka, 1994). ( 治 政 2005; Bontis, Keow, & Richardson, 2000; Mata,大 Fuerst, & Barney, 1995; Quinn, 立. Anderson, & Finkelstein, 1996). ‧ 國. 學 ‧. (Subramaniam & Youndt, 2005). sit. y. (Organizational Capital. Structural Capital). (Roos & Roos, 1997; McElroy, 2002). io. n. al. Relational Capital). er. Nat. (Human Capital). (Social Capital. iv. Customer Capital. n & Saez, 2008; Moon & Castro C h (Bozbura, 2004; U engchi. Kym, 2006; Stewart, 1997; Subramaniam & Youndt, 2005). (Innovational /Renewal Capital). (Van. Buren, 1999; Joia, 2000; Nazari & Herremans, 2007). (1) (skill). (Human Capital) (capability) (2). (Organizational Capital). (3). (Social Capital) 5.

(13) (Bontis, 1999; Campisi & Costa, 2008; Hitt et al., 2001; Isaac, Herremans, & Kline, 2009; Mayo, 2000; Nahapiet & Ghoshal, 1998; Roos, Roos, Dragonetti, & Edvinsson, 1997; Subramaniam & Youndt, 2005; Sharabati et al., 2010; Zheng, 2010) (Quinn et al., 1996; Stewart, 1997; Ulrich, 1998; Campisi & Costa, 2008) (Armstrong, 2003; Reed et al., 2006). 立. 政 治 大. (Bozbura, 2004; Moon & Kym, 2006; Wu, Lin, & Hsu, 2007) Subramanian & Youndt. ‧. ‧ 國. 學. (2005). n. al. er. io. sit. y. Nat. Reed et al. (2006). Ch. engchi. i n U. v. (Bontis et al. 2002; Subramaniam & Youndt, 2005). 6.

(14) 1. Edvinsson & Malone(1997). Bontis et al.(2000) Maviridis(2004). Goh(2005). 立. 政 治 大. Subramaniam & Youndt(2005). ‧ 國. 學 ‧. Moon & Kym(2006). Nat. n. al. er. io. sit. y. Nazari & Herremans(2007). Tovstiga & Tulugurova(2007). Ch. …. engchi. i n U. v. Campisi & Costa(2008). Ruta(2009). Huang & Wu(2010). Sharabati et al.(2010). (. ) 7.

(15) (Baron, 1997; Schein, 1992). (Baron, 1997; Chatman & Jehn, 1994; Howard,1998; Holsapple & Joshi, 2002; Ravasi & Schultz, 2006; Schein, 1985;. 2002) (assumption). (what is important). (vision). 治 政 (how 大are done) things. (belief). 立. (Barney, 1986; Eker & Eker, 2009). ‧ 國. 學. (Barney, 1986; Chow &. ‧. Liu, 2009; Eker & Eker, 2009). sit. y. Nat. (Arogyaswamy &. io. Joshi, 2002; Ravasi & Schultz, 2006; Schein, 1985). n. al. Ch. engchi. er. Byles, 1987; Barney, 1986; Chatman & Jehn, 1994; Gold et al., 2001; Holsapple &. i n U. v. (Chatman & Spataro, 2005; Erdogan, Liden, & Kraimer, 2006; O’Reilly & Chatman, 1996; Sorensen, 2002) (Aycan, 2005; Chow & Liu, 2009) (Chatman & Jehn, 1994). (Cameron & Quinn, 1999) 8.

(16) (Schein, 1984; Kotter & Heskett, 1992) (power distance). Hofstede(1980). (uncertainty avoidance). (masculinity). (individualism). O’ Reilly, Chatman, & Caldwell(1991). 54. … (Cameron & Quinn, (competing values framework). 1999). 治 政 大Kwan & Walker, 2004; (Lin & Whetten, 2008; Deshpand´e & Farley, 2004; 立 (Cameron & Quinn, 1999). Ralston et al., 2006). (. ‧ 國. 學. ). ‧. (Cameron, 1986; Buenger, Daft, Colon, &Austin,1996; Denison & Spreitzer,. (Van Vuuren, Veldkamp, Jong, & Seydel,. er. io. sit. y. Nat. 1991; Livari & Huisman, 2007; Ralston et al., 2006). 2007; Ostroff, Shin, & Kinicki, 2005). n. al. & Webster, 1993). Ch. n U engchi. & Goodman, 2000; Obendhain & Johnson, 2004) (Prajogo & McDermott, 2005). iv. (Deshpandé, Farley, (Zammuto, Gifford,. TQM (AMT). (McDermott & Stock, 1999; Zammuto & O’connor, 1992). (1). —. (2). —. 9.

(17) (Cameron & Quinn, 1999; Denison & Spreitzer, 1991; Livari & Huisman, 2007; Quin & Rohrbaugh, 1983; Prajogo & McDermott, 2005) (. 1) (1). (Clan. culture) (mentor). (parent). (2). (Hierarchy. culture). (Market culture). 立. (3). 學. ‧ 國. (aggresive) (4). 政 治 大. (Adhocracy culture). ‧ (Cameron &. er. io. sit. y. Nat. (decentralized management). Quinn, 1999; Cameron, Quinn, Degraff, & Thakor, 2007; Denison & Spreitzer, 1991;. al. n. v i n C het al., 2006; PrajogoU& McDermott, 2005; Quin & Rohrbaugh, 1983; Ralston engchi Zammuto & O’connor, 1992). (1) (Walton & Dawson, 2001) (ideal types). ( (. ). ) (Cameron & Quinn,. 1999; Denison & Spreitzer, 1991; Quin & Rohrbaugh, 1983; Prajogo & McDermott, 2005; Zammuto & O’connor, 1992). Ralston et al. (2006) 10.

(18) (2). (Denison & Spreitzer, 1991; Howard, 1998; Goodman, Zammuto, & Gifford, 2001). (Clan Culture). (Adhocracy Culture). (Hierarchy Culture). (Market Culture). 學. Nat. n. al. er. io. sit. y. ‧. ‧ 國. 立. 政 治 大. 1. Ch. engchi. i n U. v. (Barney, 1991, p.106). (Bontis, 1999; Bontis et al., 2002; Cohen & Kaimenakis, 2007). 11.

(19) (Barney, 1986; Chow & Liu, 2009; Chatman & Jehn, 1994; Ravasi & Schultz, 2006; Schein, 1985). (Barney,. 1991). (Oiver, 1997). (isomorphic force) (1). (coercive process) (artifact)(Schein, 1984). 立. process). 政 治 大 ; (2). (mimetic. ‧ 國. 學 ‧. (normative process). ; (3). sit. y. Nat. io. n. al. er. (DiMaggio & Powell, 1983; Kondra & Hurst, 2009). Ch. n U engchi. iv. (Chan et al., 2004; Ford. & Baucus, 1987; López, Peon, & Ordas, 2004; Leonard & Swap, 2004). (Pil & Leana, 2009). (Kondra & Hurst, 2009; Lepak & Snell, 1999; Cameron & Quinn, 1999; Prajogo & McDermott, 2005; Ralston et al., 2006) 12.

(20) (Hitt et al., 2001; Pil & Leana, 2009). 立. 政 治 大 (Cameron et al., 2007; Ralston. et al., 2006; Bontis, 1999; Campisi & Costa, 2008; Hitt et al., 2001; Zheng, 2010). ‧. ‧ 國. 學. (Kondra & Hurst, 2009). n. al. er. io. sit. y. Nat. (Subramaniam & Youndt, 2005). Ch. engchi. i n U. v. (Cameron & Quinn, 1999; Kondra & Hurst, 2009; Prajogo & McDermott, 2005; Ralston et al., 2006). 13.

(21) (Pennings et al., 1998). (Ralston et al.,. 2006) …. 政 治 大 (Cameron & Quinn, 1999; Quin & Rohrbaugh, 1983; Larson & Christensen, 1993; 立 Tesluk, Farr, & Klein, 1997). ‧ 國. 學. (Subramaniam & Youndt,. n. al. er. io. sit. y. Nat. 2005) R. D. ‧. Roberts, Ross, Smith, & Kleiner, 1994; Van de Ven, 1993). (Senge,. Ch. engchi. i n U. v. (Artz, Norman, Hatfield, & Cardinal, 2010; Salavou, 2002; Prajogo, 2006). 14.

(22) (Kondra & Hurst, 2009; Martin, 2000). (Cameron & Quinn, 1999; Prajogo & McDermott, 2005). 立. 政 治 大. ‧ 國. 學. (Cameron & Quinn, 1999; Kondra & Hurst, 2009; Prajogo &. Nat. n. al. er. io. sit. y. ‧. McDermott, 2005; Ralston et al., 2006). v i n & Youndt, 2005) C h (Katila, 2002; Subramaniam engchi U. (Cameron & Quinn, 1999; Larson & Christensen, 1993; Stuart & Podolny, 1996). (exploitation) (exploration) 15.

(23) (Crossan et al., 1999; March, 1991). (Molina-Morales & Martínez-Fernández, 2010). …. 立. 政 治 大. ‧ 國. 學. (Cameron & Quinn, 1999; Kondra & Hurst, 2009; Prajogo & McDermott, 2005;. ‧. Zammuto & O’connor, 1992). n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. (Ralston. et al., 2006) (Molina-Morales & Martínez-Fernández, 2010). (Cabrera & Cabrera, 2002; Lane & Lubatkin, 1998; Molina-Morales & Martínez-Fernández, 2010; Tsai & Ghoshal, 1998). (Li & Atuahene-Gima, 16.

(24) 2002) (Spencer, 2003; Subramaniam & Youndt, 2005). 2006). 政 治 大. 立. ‧ 國. 學. (Ralston et al.,. ‧. 2006). (Ralston et al.,. n. er. io. sit. y. Nat. al. v i n Madsen & Desai, 2010; Matusik C(Gold h eetnal.,g2001; i h c U. & Heeley, 2005; Norman, 2004). (acquisition process capability). ( (. ). benchmarking). (Barney, 1991; Gold et al., 2001; Yli-Renko, Autio, & Sapienza, 2001; Anh, Baughn, Hang, & Neupert, 2006; Jansen et al., 2005) 17.

(25) (Ford & Baucus, 1987; López et al., 2004; Leonard & Swap, 2004) (Bontis et al., 2002). (. (. ). ) (Gold et al., 2001; Greve et al., 2009; Tsai, 2001). 立. 政 治 大. ‧. ‧ 國. 學 er. io. sit. y. Nat. (Barney, 1986; Liebeskind, 1996). n. al. 2005). Ch. engchi. v i (Subramaniam n & Youndt, U. (Grant, 1996). (Liebeskind, 1996; Gold et al., 2001; Teece, 1998) (protection process capability). (Gold et al., 18.

(26) 2001). (deferred incentives). (Lee et al., 2007; Liebeskind, 1996). (Edelman et al., 2005). 立. (Barney, 1991) 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. 19.

(27) 2. 政 治 大. 立. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat 2. Ch. engchi. i n U. v. TEJ 2009. 11. 2009. 12. 2008 (Van Buren, 1999;. Joia, 2000; Nazari & Herremans, 2007; Gold et al., 2001) (Cameron & Quinn, 1999). (1). (2). 20.

(28) 2008. 7-11 ( (. ). 3. 24. 331 94. ). 2010. 1048. 02 23 ( ). ( ) 2010. 3 1036 2010 4 政 治 1243 大. 504 389. 立. 29 16. 169. 87. 43 t. t=0.263, p=0.511. t=0.043,. ‧. t=0.062, p=0.530. 39. 學. ‧ 國. 22. (t=.973, p=.259). n. al. er. io. sit. y. Nat. p=0.598. 27. Ch. ( ) Cameron. engchi. i n U. v. Quinn(1999). (translation and back translation). 20. (1 Cameron. 9. ). Quinn(1999). 2008. (aggregate) 21.

(29) James, Demaree. Wolf (1984, 1993). (within-group interrater reliability)Rwg 9. Rwg. 0.77-0.99. Rwg < 0.7(George, 1990) 0.97. (Intraclass Correlation Coefficient) ICC(1)=0.290. ICC(2)=0.551. (Schneider, White, & Paul, 1998) 160 Rwg<0.7. 立. 2008. 政 治 大. (Baron, 1997; Schein, 1992, 2004). ‧. ‧ 國. 學. al. n. (2). sit. (1). i n (Market capitalization C h methods, MCM) engchi U (3). (4). (Direct. er. io. intellectual capita, DIC). y. Nat. ( ). v. (Return on assets, ROA). ROA. (Scorecard). (indicator). (Campisi & Costa, 2008). (Sveiby, 1997, 2000). (. 2. 4). 22.

(30) 7. (. 7) (Lin & Edvisson, 2008; Lin & Whetten, 2008). 2008. 立. 政 治 大. 學 ‧. ‧ 國 io. sit. y. Nat. n. al. er. 1. Ch. engchi. i n U. v. 23.

(31) 2. 1. Subramaniam & Youndt, 2005; 2006. 饋. Ulrich, 1998; Van Buren, 1999. 3. Bontis, 1998;. 4. Dzinkowski, 2000;. 2000. 2005. 5. Bontis, 1998; Bozbura, 2004. 6. Edvinsson & Malone, 1997;. 政 治 大. (2004). 7. 立. ‧ 國. ). 1999. Edvinsson & Malone, 1997;. y. ). , 2004. sit. io. Belliveau, O’Reilly, & Wade,. al ( ) Ch. n. 3. & Samkin, 2008; Van Buren,. er. (. TEJ. 2004; Chiucchi, 2008; Scheider. Nat. 2. Ax& Marton, 2008; Bozbura,. ‧. (. 2005. 學. 1. Bontis et al., 2000;. v. 1996; Bozbura, 2004; Hogan &. i n U. McPheters, 1980;. e n g c 2005 hi. ,. Bozbura, 2004; Chiucchi, 2008;. TEJ. Edvinsson & Malone, 1997;. 4. Moon & Kym, 2006; Scheider. (. ). & Samkin, 2008; Seetharaman, Low, & Saravanan, 2004 Ax & Marton, 2008; Castro &. 5. ( ). TEJ. Saez, 2008; Chiucchi, 2008; Moon & Kym, 2006; Seetharaman et al., 2004. (. ). 24.

(32) 3. 1. 2004; Chen, Lin, & Chang, 2006. 饋. Subramaniam & Youndt, 2005; 2006. 3. Subramaniam & Youndt, 2005; 2006. 4. …. Subramaniam & Youndt, 2005; 2004. 5. Pablos, 2004; Scheider &. (. Samkin, 2008;. 立. 6. Bontis, 1998; Chen et al., 2006. ‧ 國. Subramaniam & Youndt 2005; Van Buren 1999; 2004. ISO. RoHS). Pablos, 2004; Roos et al., 1997;. Nat. y. 2005. al. n. 3 4. sit. io. 饋. 2004;. Chiucchi, 2008; Seetharaman et. er. (. ‧. 1. 2004. 學. 7. ) 治 政 大. TEJ. v i n Ch U 2008; Seetharaman et TEJ i e n g c hChiucchi, al., 2004 al., 2004. (. ). Scheider & Samkin, 2008; Pablos, 2004. 5. Lin, 1998; Leavitt, 1964. (. 50. ) (. ). 25.

(33) 4. 1. Chen et al., 2006; 2004. 饋. Bontis,1998; Subramaniam & Youndt, 2005. 3. Bozbura, 2004; Brooking, 1996; Castro & Saez, 2008; Chiucchi, 2008; Scheider & Samkin, 2008. 4. Bozbura, 2004; Chen et al.,. 政 治 大. 2006; Chiucchi, 2008. 5. Bozbura, 2004; Castro & Saez,. Kym, 2006. 2008. Subramaniam & Youndt, 2005; Csstro & Saez, 2008. Nat. y. ). io. al. n. 饋 (. 50. 3. sit. (. TEJ. Haanes & Lowendahl, 1997; Tsai & Ghoshal, 1998; 2005. ,. (TCRI). er. 1. Bozbura, 2004; Castro & Saez,. ‧. 7. 學. 6. iv n U, 2005. Subramaniam & Youndt, 2005;. Ch ) engchi. Acquaah, 2007; Mizruchi &. ( 4. 2008; Chiucchi, 2008; Moon &. ‧ 國. 立. ). Stearns, 1988;. , 2005. Fischer & Pollock, 2004; Phan & Lee, 1995. 5. Acquaah, 2007; Mizruchi & Stearns, 1988. (. ). 26.

(34) ( ) (contingency perspective). Drazin 1985. (fit). Van de Ven. (selection fit, interaction fit, and systems fit). interaction fit (selection fit or congruence, Fry & Smith, 1987). 治 政 大 1989. (systems fit) Venkatraman. 立. (1). (Degree of specificity of the functional form of fit-based relationship). ‧ 國. 學 ‧. (Choice of anchoring the specification of fit-based -. criterion-specific. Fit as Moderation (moderator). n. al. Ch. Fry & Smith, 1987; Venkatraman, 1989). engchi. er. io. sit. y. Nat. relationship). (2). (Drazin & Van de Ven, 1985;. i n U. v. ( ) Gold. 2001. (translation and back translation). 14 (1. ). 2008. 7 fit as moderation. 27.

(35) ( ) 2008 2008. 2009. 6. TEJ (Al-Tamimi, 2010; Bullen & Eyler, 2010). (. ( ). 立. 1.908. ‧. ‧ 國. 學 2008. sit. y. Nat. (0,1). er. (1,0). io. (Bontis et al., 2002; Chatman & Jehn, 1994; Youndt & Snell,. al. n. (0,0). ). 政 治 大. TEJ log. 63.61. 2004). Ch. engchi. i n U. v. (outlier) (Shiffler, 1988; Stevens, 1990; Pedhazur, 1997). SEM. (Hinkin,. 1998) 28.

(36) Aiken. West(1991). (centering). VIF (Hair, Anderson, Tatham. 10. Black, 1995). 169. 9 43 治 36 政 大 9. 160. 立. 1507.6. 47. 500 26. 47. 15.4. 89,687,253. 30 500. 343,499,730. n. al. er. io. sit. y. Nat. 36. 100-500. ‧. 10-20. 200. 12. 學. ‧ 國. 771. 81. Ch 5. e n g: c160h i. 43. 36. i n U. v. 81. :9. : 12. 771. 89,687. 26.7. <100. 33. 21. <10. 22. 14. <200. 59. 36. 100-500. 75. 47. 10-20. 47. 29. 200-500. 30. 19. 501-1000. 24. 15. 21-30. 29. 18. 501-1000. 21. 13. 1001-5000. 24. 15. 31-40. 30. 19. 1001-5000. 30. 19. >5000. 4. 2. >41. 32. 20. >5000. 20. 13 29.

(37) Conway. Huffcutt (2003). 0.4. (cross loading) (. 6. 8. ). (. ). ( (. ). ). ( ( ). ) 政 (治 大. ( ). 學. ‧ 國. 立. ). (Clarkson, 1995;. 2009). ‧ sit. y. Nat. (House,. io. n. al. er. Hanges, Ruiz-Quintanilla, Dorfman, Javidan, Dickson, & Associates, 1999). Ch. 9. engchi. i n U. v. RMSEA = 0.00 NNFI = 0.88 0.74. GFI= 0.89 AGFI=. (Browne & Cudeck, 1993; Jöreskog & Sörbom,. 1993). 10. (Quinn et al., 1996; Ulrich, 1998; Campisi & Costa, 2008). 30.

(38) 0.5. Jöreskog. Sörbom(1993) 1 1. 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. 31.

(39) 6. _. 1.. .680. .059. .311. 2.. .845. .132. .254. 3.. .582. .215. .171. 4.. .834. .197. .124. 5.. .738. .288. .092. 6.. .776. .269. .144. .304. .758. .106. .386. .695. .163. .128. .763. .313. .113. .299. .732. .194. .790. 11.. …. 12. (. ). 立. ‧. Nat. %. io. .723. 1.000. 7.923. 1.282. 46.604. 60.031. n. al. .058. y. .280. sit. 17.. .242. 52.489. er. 16.. 學. 15.. ‧ 國. 14.. 政 治 大. Ch. engchi. i n U. v. 32.

(40) 7. _. 1.. .740. .008. .752. .058. 3.. .852. .034. 4.. .852. .096. .823. .056. 6.. .686. .105. 8.. .736. .023. .039. .776. .130. .994. .056. .851. (. ). 9. 10.. 立. 11.. .139. .696. .093. .809. .082. .772. 7.445. 1.801. ‧. 14.. ‧ 國. 13.. 學. 12.. 政 治 大. Nat. y. 5.. (feedback). %. io. n. al. 57.268. sit. 2.. ). 71.125. er. ( :. Ch. engchi. i n U. v. 33.

(41) 8. :. .876. .204. .239. .075. .044. .766. .297. .064. 政 .117治 大.869. .274. .010. .207. 041. .788. .054. .841. .064. .303. v. .791. .073. .109. .343. .729. .091. .031. .089. .023. .950. .039. .067. .085. .945. 1.088. 1.847. 4.515. 1.275. 79.327. 57.840. 41.047. 69.435. :. :. 立. :. :. io. :. 20.. al. n. 13.. :. :. 8.. :. %. .831. .166. .146. .125. .178. ‧. Nat. 5.. .226. 學. :. ‧ 國. 16.. 3.. .022. :. 11.. 2.. .144. Ch. .148. engchi. y. 4.. .101. sit. 15.. .921. er. 1.. _. i n U. 34.

(42) 9 Factor loading 1.. 0.68. 2.. 0.86. 3.. 0.66. 4.. 0.83. 5.. 0.76. 6.. 0.79. 11.. y. 0.80 0.82. al. n. 6.. 0.77. (feedback). 4. 5.. 0.66. io. 3.. (. .761. ‧. 2.. 0.78. Nat. 1.. 0.78. sit. 17.. .789. 0.80. ‧ 國. 16.. 立. 0.76. 學. 15.. ) 政 治 大. (. 14.. .900. 0.71. er. 12.. …. Cronbach's Alpha. Ch. ). engchi U. v ni. 0.77 0.84. .916. 0.74. 8.. 0.73. 9.. .78. 10.. .86. 11.. .81. 12.. .79. 13.. .87. 14.. .84. .931. 35.

(43) 9 Factor loading 0.68. :. 15.. 11.. .89. :. :. 立. :. .72. .80. Nat. y. .82. al. n. :. io. 8.. .83. :. 20.. 3.. 政 治 大. ‧. 13.. :. .841. 學. 5.. ‧ 國. 16.. 2.. .851. .71. :. sit. 4.. 0.85. :. er. 1.. Cronbach's Alpha. Ch. n U engchi. iv. .854. .73. .87. :. :. .88. .891. 36.

(44) 10. 1. (. ). 3.. 4.. 5.. 6.. 7.. 8.. 4.33. .57. 2.. 3.59. .72. .542**. 3.. 3.64. .71. .491**. .687**. 5.93. 1.12. .188*. -.054. -.067. 5.. 6.14. .90. .209**. .030. .009. .410**. 6.. 5.64. 1.58. -.120. -.185*. -.183*. .048. -.030. 7.. 6.85. .78. .265**. .190*. .177*. .491**. .595**. -.036. 5.15. .90. .450**. .393**. .370**. .100. .247**. -.106. .024. 5.20. 1.02. .292**. ‧ 國. 1.. 2.. .396**. .299**. .048. .014. -.037. -.012. .612**. .00. .89. .294**. .423**. .366**. -.125. .047. -.091. .064. .073. .110. -.002. .148. -.395**. .230**. -.048. -.104. -.556**. -.078. -.038. -.095. .183*. 9. (Z. ). 1 (dummy). 0.27. .445. .121. .255**. 12.. 2 (dummy). 0.22. .419. .111. .107. 2.46. .58. .173*. .443**. .531**. -.134. 26.68. 15.35. .124. .144. .274**. 5.47. .81. .292**. .242**. .305**. Ch. 13.. (log). 14. 15.. *: P< 0.05. (log). io. 11.. n. Nat. 10.. 立. .190*. al. -.042. .477**. engchi U. y. ). 12.. 13. 14.. ‧. (. 11.. 學. 8.. ). sit. (. 10.. 政 治 大. v i n. -.011. .103. .065. .091. -.023. -.024. .141. -.327**. .144. .059. .105. -.323**. -.122. er. 4.. 9.. .033. -.293**. .194*. -.031. -.013. .027. -.397**. .060. .530**. .484**. -.149. .650**. .140. .014. .096. -.206**. .055. .241**. .285**. **: P< 0.01. 37.

(45) (. 11) Model1. Model 2 - Model 4. Model5. Aiken. West (1991). / ( (. 3 20). (Gerge & Zhou, 2007). ‧. (simple slope test). (Aiken. n. al. (. sit er. io Model 5. West. y. Nat. &West, 1991; Hitt et al., 2001; Huang & Iun, 2006). 11. Aiken. 學. ‧ 國. 4). 治 政 大 Model3 立. 12 -. Model2. (1991). /. 6,8,10,12,14,16,18,20&22). Ch. engchi. i n U. v. 3. 4. 38.

(46) 11. Model 1. Model 2. Model3. Model4. Model5. .160† .216* .140 -.140 .057. .069 .069 -.125 -.039 .044. .291† .380* .097 -.144 .111. .142 .166† -.140 -.046 .013. .064 .155 -.061 -.055 .054. .154† .284** .164† -.175†. .118 .292** .201† -.134. -.013 .097 .133. -.111 .064 .071. 1 2. .153 治 政 .297** 大 †. 立. .176†. y. sit. n. al. er. io. x x x x x x. Nat. x x x. ‧. ‧ 國. 學. -.209† .032 .072 .232†. R2 Adj-R2 Model F. Ch. engchi. .061 .031 2.016†. .234 .193 5.752**. i n U. v. .108 .054 2.011*. .262 .202 4.348**. -.056 -.221† .063 .147 .084 .056 -.124 .276** -.115 .378 .283 3.991**. †:p<0.1; *:p<0.05; **:p<0.01 :. 39.

(47) t=2.947, p<0.00. t=2.358, p<0.05. 3. 立. 政 治 大. ‧ 國. 學. t=6.748, p<0.00. ‧. n. al. er. io. sit. y. Nat. t=0.981, p=0.33. 4. Ch. engchi. i n U. v. 12 Model 2. Model 3. 5. 6 40.

(48) (. ). 7. 8 (. 立. 政 治 大. 學. (. 9). 13. ‧. ‧ 國. ). n. er. io. sit. y. Nat. al. C h10 engchi. i n U. v. 11. (. 12). 41.

(49) 12. 1 2. 立. Model 1. Model 2. Model3. .160† .216* .140 -.140 .057. .158 .112 -.168 -.036 -.019. .159 .135 -.162 -.067 .020. .062 .328** .230* -.209* .149 .144 -.104 -.071 -.192*. .055 .332** .298** -.257** .158 .138 -.097 -.105 -.225*. 政 治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x x. Ch. engchi U. v ni. -.186* .160† .165†. x. -.170*. -.026 .167†. x. x x. x x 2. R Adj-R2 Model F. .242* .061 .031 2.016†. .340 .265 4.034**. .201* .341 .257 4.062**. †:p<0.1; *:p<0.05; **:p<0.01 :. 42.

(50) <. >. t=2.534, p<0.05. t=3.799, p<0.00. <. 立. >. 政 治 大. ‧ 國. 學. t=2.534, p<0.05. ‧. t=3.895, p<0.00. n. al. er. io. sit. y. Nat 5. Ch. engchi. i n U. v. 6 43.

(51) <. >. t=2.803, p<0.00. t=2.033, p<0.05. <. 立. 政 治 >大. ‧ 國. 學. t=3.023, p<0.00. ‧. t=0.140, p=0.88. n. er. io. sit. y. Nat. al. 7. Ch. engchi. i n U. v. 8 44.

(52) 13. 1 2. 立. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .167 .146 -.161 -.038 .011. .174 .160 -.206 -.058 .018. .074 .333** .185 -.139 -.164 .113 .173 -.104 -.168†. .105 .345** .284* -.140 -.120 .131 .135 -.075 -.243*. 政 治 大. ‧. ‧ 國. 學. n. al. x x. -.096 .077 .222*. er. io. sit. y. Nat x x. Ch. engchi. i n U. v. -.052 -.017. x. x x. x x 2. R Adj-R2 Model F. -.044. .325** .061 .031 2.016†. .353 .271 4.276**. .177* .320 .233 3.681**. †:p<0.1; *:p<0.05; **:p<0.01 :. 45.

(53) <. >. t=4.420, p<0.00. t=4.459, p<0.00. <. 立. >. 政 治 大. ‧ 國. 學. t=3.547, p<0.00. ‧. t=-1.051, p=0.29. n. al. er. io. sit. y. Nat 9. Ch. engchi. i n U. v. 10 46.

(54) <. >. t=0.751, p=0.45. t=3.315, p<0.00. <. 立. >. 政 治 大. ‧ 國. 學. t=2.650, p<0.00. ‧. t=1.887, p=0.061. n. al. er. io. sit. y. Nat 11. Ch. engchi. i n U. v. 12 47.

(55) 14 Model2. 13. (. 15). 立. 政 治 大. 16 Model 2. 學. 15. (. sit. n. al. er. io. (. 16). y. Nat (. ‧. ‧ 國. (. 14). Ch. engchi. 17 Model2). i n U (. v. 17). 18). 48.

(56) 14. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .149 .147 -.163 -.029 .020. .136 .145 -.163 -.063 .032. .024 .348** .226* -.112 -.079 .050 .153 -.065 -.184†. .101 .368** .246* -.137 -.062 .079 .103 -.071 -.242*. 1 2. 立. 政 治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x x. Ch. engchi. i n U. v. .000 .106 .084. x. .044. -.053 -.023. x. x x. x x 2. R Adj-R2 Model F. .239** .061 .031 2.016†. .331 .246 3.874**. .144 .305 .216 3.439**. †:p<0.1; *:p<0.05; **:p<0.01 :. 49.

(57) <. >. t=2.908, p<0.00. t=3.881, p<0.00. <. 立. >. 政 治 大 t=1.981, p<0.05. ‧ 國. 學 t=-0.703, p=0.48. ‧. n. al. er. io. sit. y. Nat 13. Ch. engchi. i n U. v. 14 50.

(58) 15. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .178 .140 -.176 -.088 -.008. .137 .116 -.166 -.071 .012. .076 .345** .277* -.129 -.089 .127 .146 -.090 -.184†. .100 .365** .235† -.142 -.065 .125 .098 -.064 -.236*. 1 2. 立. 政 治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x x. Ch. engchi. i n U. v. .126 .053 -.178†. x. .026. -.046 -.090. x. x x. x x 2. R Adj-R2 Model F. -.113 .061 .031 2.016†. .325 .239 3.768**. -.090 .307 .218 3.465**. †:p<0.1; *:p<0.05; **:p<0.01 :. 51.

(59) 16. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .132 .169 -.119 -.043 .027. .127 .134 -.188† -.033 -.003. 政 治 大. .103 .284* .124 -.112 -.212† .110 .189 -.168 -.195†. .115 .364** .201† -.068 -.079. 1 2. 立. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x. .076 .101 -.076 -.218*. x. Ch. engchi. i n U. v. -.019 .081 .150. x. .187†. -.149† .010. x. x x. x x 2. R Adj-R2 Model F. .450** .061 .031 2.016†. .415 .340 5.546**. .054 .329 .243 3.837**. †:p<0.1; *:p<0.05; **:p<0.01 :. 52.

(60) <. >. t=-1.367, p=0.174 t=3.806, p<0.00. <. 立. >. 政 治 大. ‧ 國. 學. t=7.856, p<0.00. ‧. t=-0.499, p=0.619. n. al. er. io. sit. y. Nat 15. Ch. engchi. i n U. v. 16 53.

(61) 17. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .093 .143 -.134 -.043 .039. .085 .126 -.159 -.043 .027. 政 治 大. .109 .218* .214† -.136 -.055 .009 .121 -.059 -.177†. .127 .359** .223*. 1 2. 立. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x. -.135 -.050 .035 .091 -.089 -.187†. x. Ch. engchi. i n U. v. .143 .107 .005. x. .223*. -.007 -.095. x. x x. x x 2. R Adj-R2 Model F. .246** .061 .031 2.016†. .371 .290 4.614**. .089 .343 .259 4.091**. †:p<0.1; *:p<0.05; **:p<0.01 :. 54.

(62) <. >. t=.942, p=.348. t=7.187, p<0.00. <. 立. >. 政 治 大. ‧. ‧ 國. 學. t=2.016, p<0.05. t=.549, p=.584. n. al. er. io. sit. y. Nat 17. Ch. engchi. i n U. v. 18 55.

(63) 18 (. 19). 21. ( 22) 19. 20. 立. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat. 21. 政 治 大. Ch. engchi. i n U. v. 56.

(64) 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. 57.

(65) 18. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .182 .186 -.162 -.076 -.019. .143 .130 -.160 -.073 -.009. .123 .342** .151 -.126 -.092 .129 .202† -.090 -.218*. .110 .403** .150 -.120 -.085 .147 .138. 1 2. 立. 政 治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x. -.062 -.300**. x. Ch. engchi. i n U. v. -.031 .123 -.075. x. -.085. -.051 .130. x. x x. x x 2. R Adj-R2 Model F. -.205* .061 .031 2.016†. .346 .262 4.138**. -.212* .331 .246 3.876**. †:p<0.1; *:p<0.05; **:p<0.01 :. 58.

(66) <. >. t=5.910, p<0.00. t=1.817, p=0.07. <. 立. >. 政 治 大 t=1.223, p=.223. ‧ 國. 學 ‧. t=1.627, p=.106. n. al. er. io. sit. y. Nat 19. Ch. engchi. i n U. v. 20. 59.

(67) <. >. t=5.661, p<0.00. t=0.715, p=0.476. <. 立. >. 政 治 大 t=0.865, p=0.39. ‧ 國. 學 t=3.533, p<0.00. ‧. n. al. er. io. sit. y. Nat 21. Ch. engchi. i n U. v. 22 60.

(68) 19. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .116 .196† -.142 -.047 .055. .115 .183 -.124 -.050 .050. 政 治 大. .082 .315** .195† -.093 -.108 .046 .157 -.042 -.139. .102 .313** .249**. 1 2. 立. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x. -.070 -.133 .075 .148 -.098 -.111. x. Ch. engchi. i n U. v. .199* .219** -.001. x. .324**. .205* -.092. x. x x. x x 2. R Adj-R2 Model F. .108 .061 .031 2.016†. .390 .312 5.012**. .010 .395 .317 5.107**. †:p<0.1; *:p<0.05; **:p<0.01 :. 61.

(69) 20. Model 1. Model 2. Model3. .160 .216† .140 -.140 .057. .168 .193 -.208† -.049 .058. .139 .151 -.190 -.035 .033. 政 治 大. .078 .321** .239* -.145 -.107 .119 .147 -.008 -.156†. .084 .346** .273* -.128 -.082 .116 .118 -.040 -.165†. 1 2. 立. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat x x x. Ch. engchi. i n U. v. .057 .281** -.007. x. .038. .174* -.020. x. x x. x x 2. R Adj-R2 Model F. .091 .061 .031 2.016†. .346 .262 4.137**. .110 .323 .237 3.744**. †:p<0.1; *:p<0.05; **:p<0.01 :. 62.

(70) 21. x x x. H1 & H10 H2 & H10 H3 & H10. x x x. H1 & H10. x x x x. H1 & H10 H1 & H10 H2 & H10 H3 & H10. H2 & H10 H3 & H10. x. 立. 政 治 大. ‧. ‧ 國. 學. x x. H1 & H11. sit. n. Ch. n U engchi. iv. H5 & H10 H6 & H10 H7 & H10. x x. H5 & H10 H6 & H10. x x. H7 & H11 H7 & H11 (. x. al. er. io. x x x. H1 & H11 H2 & H11. y. Nat. x x. H1 & H11 H2 & H11. : H8-H9 &. : H10-H11) H8. 63.

(71) 22. H1 H2 H3 H4 H5 H6 H7. 立. H8. 政 治 大. H10 H11. ‧. ‧ 國. 學. H9. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. (Chatman & Jehn, 1994; Dastmalchian, Lee, & Ng, 2000; Grthrie & Datta, 2008; Yli-Renko et al., 2001). (43. ). (36. ). (81. ) (. p=0.149. : t=-0.048. p=0.962. : t=-1.446. : t=-1.433, p=.158). 64.

(72) 23. 43. 36. 81. 838 治 政 36.7 28.3 大. 1131. 立36,976. 20.6 11,738. 328,031. 24. Model 2. ‧. ‧ 國. 學 y. Nat. 23. io. n. al. sit. 25). er. (. 550. Ch. 24. engchi. i n U. v. 26 (. ). 25. ( ) 65.

(73) (. 27 Model 2). 26. ( (. 28 Model 3). 29 Model 3). 28 30. 立. 政 治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat. 30. Ch. engchi. i n U. v. 66.

(74) 24. _. Model 1. Model 2. Model3. Model4. Model5. .451* -.177 .087. .092 -.076 .067. .438* -.189 .101. .107 -.086 .084. .028 -.077 .241. -.132 .497 .060 -.053 -.034 .069 .044. -.084 .505 .007 -.081 -.126 .054 .119. -.166 .518* .091. 政 治 大 -.127. 立. y. sit. n. al. er. io. R2 Adj-R2 Model F. Nat. x x x x x x x x. ‧. ‧ 國. 學. x. -.049 .154 .097. Ch. engchi. .188 .126 3.019*. .319 .205 2.805*. i n U. v. .215 .058 1.368. .323 .111 1.527. -.052 -.116 -.069 -.056 .067 -.087 -.024 .507 .165 .465 .022 1.051. †:p<0.1; **:p<0.05; ***:p<0.01 :. 67.

(75) 25. _. Model 1. Model 2. Model3. Model4. Model5. .161 -.542* .169. -.093 -.258 .077. .151 -.531* .153. -.064 -.285 .069. .021 -.344 .135. .088 .305 .223 -.167 -.121 .361 -.103. -.187 .612* .410* -.149 -.222 .225 -.133. .107 .255 .188. 立. -.002 .219 -.003. n. al. er. io. sit. y. Nat. x x x x x x x x. ‧. ‧ 國. 學. x. 政 治 大 -.174. R2 Adj-R2 Model F. Ch. engchi. .209 .134 2.811†. .385 .257 3.021*. i n U. v. .240 .050 1.262. .445 .223 2.007†. -.234 .217 .286 .384 -.677* .646* -.051 -.016 -.224 .858 .689 5.088**. †:p<0.1; *:p<0.05; **:p<0.01 :. 68.

(76) t=1.936, p=0.062. t=2.288, p<0.05. 23. _. 政 治 大. 立. ‧. ‧ 國. 學. t=4.369, p<0.00. t=0.971, p=.339. _. n. al. er. io. sit. y. Nat 24. Ch. engchi. i n U. v. t=2.995, p<0.00. t=2.070, p<0.05. 25. _. 69.

(77) 26. _. Model 1. Model 2. Model3. Model4. Model5. -.009 .161 -.134. -.040 .177 -.198. -.055 .106 .077. -.100 .109 .047. -.093 .246* -.008. .231† .079 -.037 -.275† -.056 -.082 .120. .170 .082 -.034 -.163 -.194 -.001 .143. .183 .140 -.082. 立. -.058 -.049 .161. n. al. er. io. sit. y. Nat. x x x x x x x x. ‧. ‧ 國. 學. x. 政 治 大 -.238. R2 Adj-R2 Model F. Ch. engchi. .035 -.002 .944. .089 .016 1.212. i n U. v. .103 .017 1.199. .160 .040 1.334. -.094 -.158 -.090 .045 .096 -.138 .300* .297* -.255 .412 .228 2.246**. †:p<0.1; *:p<0.05; **:p<0.01 :. 70.

(78) 27. _. Model 2. Model3. .161 -.542* .169. -.186 -.018 -.130. -.066 -.202 -.060. .065 .143 .241 -.311 .016 .197 .158 .364. .049 .179 .399 -.100 -.148 .195 -.039 .080. ‧. 立. Model 1. -.049. 政 治 大. ‧ 國. 學. -.363. sit. n. x. al. x. x x. Ch. engchi. i n U. x x R2 Adj-R2 Model F. -.018 .584* .044. .434. er. io x. y. Nat. x x. v. .191 -.344. .564* .209 .134 2.811†. .698 .444 2.743*. .194 .619 .299 1.932†. †:p<0.1; *:p<0.05; **:p<0.01 :. 71.

(79) <. >. t=1.495, p=.139. t=0.832, p=0.148. > 政 治 大. <. 立. ‧ 國. 學. t=2.124, p<0.05. ‧. t=0.970, p=0.340. sit. n. al. er. io. 27. _. y. Nat 26. Ch. engchi. i n U. v. _ 72.

(80) 28. _. 立. Model 1. Model 2. Model3. -.009 .161 -.134. -.163 .140 .087. -.167 .070 .151. .378** .103 .237 -.357** -.454** .258† .123 -.436** -.143. .290** .080 .218 -.353** -.327** .172. 政 治 大. ‧. ‧ 國. 學. n. x. al. x. x x. Ch. engchi. i n U. x x 2. R Adj-R2 Model F. -.466** .003 .422**. -.380**. er. io x. sit. y. Nat. x x. .134 -.467** -.102. v. -.059 .221*. .157 .035 -.002 .944. .466 .333 3.492**. .346** .543 .428 4.746**. †:p<0.1; *:p<0.05; **:p<0.01 :. 73.

(81) <. >. t=-1.177, p=.243. t=.485, p=.629. <. 立. > 政 治 大. ‧ 國. 學. t=5.294, p<0.00. ‧. t=-1.792, p=0.077. sit er. al. n. 29. io. _. y. Nat. 28. Ch. engchi. i n U. v. _ 74.

(82) 29. _. 立. Model 1. Model 2. Model3. -.009 .161 -.134. -.184 .020 .095. -.176 .030 .105. .305* .168 .212 -.284† -.236 .068 .099 -.388* -.131. .282* .179 .169 -.259† -.214 .036 .079 -.316* -.147. 政 治 大. ‧. ‧ 國. 學. n. x. al. x. x x. Ch. engchi. i n U. x x 2. R Adj-R2 Model F. .097 -.068 -.137. .099. er. io x. sit. y. Nat. x x. v. -.021 -.066. -.161 .035 -.002 .944. .335 .168 2.011*. -.265* .347 .184 2.127*. †:p<0.1; *:p<0.05; **:p<0.01 :. 75.

(83) <. >. t=-.317, p=.752. t=2.527, p<0.05. > 政 治 大. <. 立. ‧ 國. 學. t=3.450, p<0.00. ‧. t=-.955, p=.343. sit er. al. n. 31. io. _. y. Nat. 30. Ch. engchi. i n U. v. _ 76.

(84) 30. (. ). x. H5. x. H6 x. 立. 政 治 大. ‧ 國. 學. x. H8 & H10. x. H7. ‧. x. H3 & H11. sit. y. Nat. io. n. al. H4 & H11. er. x x. H7. Ch. engchi. i n U. v. H4 & H11. 77.

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(88) (Miller, Fern, & Cardinal, 2007). 3. :. 立. 政 治 大. ‧ 國. 學. (Kondra & Hurst, 2009; Prajogo & McDermott, 2005; Ralston. ‧. et al., 2006). n. er. io. sit. y. Nat. al. Ch. engchi. i n U. v. (Gold et al., 2001; Greve et al., 2009; Ralston et al., 2006). 4. :. (Subramaniam & Youndt, 2005). 81.

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(93) 1982. (Dankbaar, 1997;. Shah & Ward, 2003; Han & Liao, 2010). ( ). :. 立. 政 治 大(Skaggs & Youndt, 2004). ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat. (Katila, 2002; Subramaniam & Youndt, 2005). 25. ( ). Ch 85. engchi. i n U. v. 5. (Reichheld & Sasser, 1990). :. 86.

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