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的面談經驗」，故填答者會將多場面談經驗一同考量後進行填答，可能造成填答 者回想的面談經驗不夠精確，有偏誤發生。
本研究問卷收回數共189 份，且填答者年齡層偏低，集中在 20 至 30 歲之 間，佔72.5%，因此無法確定不同年齡是否會影響求職者使用自我導向印象管理 戰術的差別，例如：不同戰術的重要程度、偏好使用的戰術類型等。
三、 未來研究建議
本研究係針對台灣求職者在面談中使用自我導向印象管理戰術進行探討。對 於未來相關研究上，可繼續予以延伸。此次是以求職者角度進行研究，故未來研 究可改為面試官角度進行，包含台灣面試官是否接收到求職者使用不同的印象管 理戰術？求職者使用不同的印象管理戰術是否會進一步影響面試官對求職者之面 談評價？另外，本研究只有針對自我導向印象管理戰術進行討論，尚未討論台灣 求職者在他人導向印象管理戰術、防禦型戰術與非口語型戰術上，是否也會使用 與西方不同的戰術，也是未來研究上可以延伸的方向。
除此之外，未來研究可將本研究發現的台灣求職者使用的自我導向戰術，進 一步連結到錄取後求職者的工作表現，確認求職者使用的戰術與工作表現之間是 否有相關，亦或是使用自我導向戰術可能只是造成面談的偏誤，與工作表現無 關，面試官在面談中反而應該忽略求職者所使用的自我導向戰術。
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附錄一：前導測驗訪綱
您好:
感謝您願意協助進行有關人力資源的研究訪談。希望此次訪談，能了解您在 面談過程中的經驗。
本研究探討面談甄選相關的議題。主要在探討面談中，求職者如何使用「印 象管理戰術」。「印象管理戰術」是指在面談互動中個人有意或無意影響別人對 自己的觀感。而「自我導向印象管理戰術」是指建構自己在別人心中形象時，以 自己為中心進行強調，藉由口語呈現不同的資訊，以展現自己的優點。例如正面 描述自己過去的經驗與成就..等等.。
訪談時間約 30 分鐘，全程會進行錄音，訪談內容僅為本次研究之用途。，
任何涉及特定公司名稱、人名等個人資訊會以匿名方式處理，請您安心回答。
（一）訪談內容
1. 請您先回想一場近一年印象最深刻的面談經驗，正職或是實習經驗皆可。請 您詳細描述一下自一開始到結束，當時的情況。
2. 請問在面談的過程中，為了要讓面試官留下好的印象，請問您在口語上有採 取何種策略性方式表達呢？若有，是否可以把那些策略、戰術詳細的描述？
3. 請問在面談的過程中，當您察覺面試官對您稱讚或肯定時，您那時是怎麼樣 回應的呢？如果有，請您盡可能將回應的內容詳細的描述。
4. 請問在面談的過程中，為了要讓面試官留下好的印象，請問您在口語表達的 內容有沒有特意展示自己的知識或專長？如果有，是如何表達？方便請您將 那些內容盡可能詳盡的描述？（During the interview, I demonstrated my knowledge and expertise.）
5. 請問在面談的過程中，您是否曾以生動或吸引人的方式陳述自己所具備的能 力或技能？如果有，可不可以請您將使用的方式、強調的內容與使用的原因 盡可能跟我們分享？（I described my skills and abilities in the attractive way.）
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6. 請問在面談的過程中，您在口語上是否曾經強調自己擁有良好的專業技能？
若有，是如何表達？方便請您將那些技巧與內容詳細的描述？（I describe my skill and experience.）
7. 請問在面談的過程中，您是否曾經設法讓面試官注意到您過去傑出的表現？
若有，是否可以把那些技巧與內容詳細的描述？（I tried to draw interviewer’s attention to records of accomplish.）
8. 請問在面談的過程中，您有沒有曾經提及自己過去擁有非常豐富的工作經驗 或優異的課業表現？若有，是否可以把那些技巧與內容詳盡的描述？（I emphasized the qualities that I possessed.）
9. 請問在面談的過程中，您在口語上是否曾強調自己是其他應徵者/同事的模 範？如果有，是如何表達？方便請您當時情況盡可能詳盡的描述？（I tried to convince the interviewer that my behavior is good enough to use as a model for others.）
10. 請問在面談結束後，您自己覺得那場面談下來，面試官會對您如何評價？
（二）面談基本資料
1. 請問此次回想之面談，約莫是多久之前?
2. 請問此次回想之面談，是第幾階面試?
3. 請問此次回想之面談，共有多少位面試官?
4. 請問此次回想之面談，共有多少位應徵者?
5. 請問此次回想之面談，面試官之性別為何?
6. 請問此次回想之面談，面試時長約幾分鐘?
（三）受訪者基本資料 1. 年齡:
2. 性別:
3. 應徵職缺:
4. 擁有幾次面談經驗:
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附錄二：正式訪談訪綱
您好:
首先，感謝您願意提供您寶貴的時間與經驗協助進行這次的研究訪談。這次 訪談，希望能了解您在面談過程中的經驗。本次訪談時間約 30 分鐘，訪談過程 會進行錄音。訪談內容僅為本次研究之用途，任何涉及特定公司名稱、人名等個 人資訊會以匿名方式處理，請您安心回答。
本研究探討面談甄選相關的議題，著重在探討面談過程中求職者如何使用
「印象管理戰術」。「印象管理戰術」是指在面談互動中個人有意或無意影響別人 對自己的觀感。而「自我導向印象管理口語戰術」指的是：建構自己在別人心中 形象時，以自己為中心進行強調，藉由口語呈現不同的資訊，以展現自己的優 點。例如：正面描述自己過去的經驗與成就、舉例說明…等等
「印象管理戰術」。「印象管理戰術」是指在面談互動中個人有意或無意影響別人 對自己的觀感。而「自我導向印象管理口語戰術」指的是：建構自己在別人心中 形象時，以自己為中心進行強調，藉由口語呈現不同的資訊，以展現自己的優 點。例如：正面描述自己過去的經驗與成就、舉例說明…等等