• 沒有找到結果。

此節根據研究結論補充本次研究之限制及後續研究之建議,以作為未來研究可探討 之方向。

本次後續研究建議分為以下:

一、針對國際觀光旅館與合作之商場範圍再擴大

本次研究對象僅選定台北市內兩間國際觀光旅館與精品零售商店雙品牌經營的 模式,樣本顯不足,建議可先將研究範圍可以擴展到全臺北市 6 間國際觀光旅館,

以有將精品零售商店視為營業收入項目之一的旅館皆可納入為研究對象。

二、針對與國際觀光旅館合作之商場分類再調查

本次研究對象為兩家在國際觀光旅館內與精品零售商店進行雙品牌經營的模 式,其中比較的基準點在於國際觀光旅館的核心競爭能力是否能吸引精品零售商店 進駐。在研究結果指出,若由國際觀光旅館的經營者進行零售業的經營管理,在專 業知識上略顯不足,是否與精品零售商在企業合作上較容易有所摩擦,都是值得從 經營管理層面進行探討的。因此未來研究對象可改以國際觀光旅館內之精品零售商 店的雙品牌經營或各自獨立經營,以利潤共享來評估績效進行分析,從經營管理層 面的差異作為進行未來研究的控制變數。

三、針對質性研究調查之方法作再深入

本次研究主要著重在量化方法,但各種研究方法與設計各有優點與強項,未來 在研究設計上可以針對專家學者進行訪談,瞭解台灣市場針對國際觀光旅館與精品 零售業未來的趨勢與走向、外國精品業總部對台灣市場發展的重點與投資方針,還 有國際觀光旅館的管理者對於發展新的營收項目該如何兼容並蓄。故未來研究方向 也可以從目前所歸納出的構面中發展出新的訪談項目進行調查,期待更多專家能提 供相關意見,對於雙品牌經營能夠有更完整的探討。

四、以國際觀光旅館房客角度進行研究設計

本次研究以精品零售業者的銷售人員作為研究對象,了解國際觀光旅館的核心 能力是否能提升經營績效。但卻忽略了選擇投宿國際觀光旅館的住客對旅館內附屬 設施的需求強度與方向。可由選擇投宿國際觀光旅館的住客去調查對於館內精品的 銷售產品需求、銷售時間是否能配合房客回到館內的時間、或提出何種服務,諸如 消費金額可掛房帳結清、彈性退稅服務等等,除了提升精品零售業者的營業額外,

是否能對國際觀光旅館的經營績效與服務品質也有所成長,視為未來研究可調整的 方向之一。

81

引用文獻

ING投資理財網 (2011)。市場研究強勢定價能力,精品產業亮麗成長。取自ING投資理財 網網址

http://www.ingfunds.com.tw/aries/MkContent/marketResearch_page_print.aspx?iArticleI D=1567

中華民國交通部觀光局 (2014)。營運統計月報表-總表 (住用率/平均房價/總營收/職工合 計 ) 報 表 查 詢 (1994-2013) 。 取 自 交 通 部 , 觀 光 局 行 政 資 訊 系 統 網 址 http://t-hotel.tbroc.gov.tw/ASPReports/Rpt_021.asp

中華民國交通部觀光局 (2013)。來臺旅客消費及動向調查 (2006-2012)。取自交通部,觀 光局行政資訊系統網址http://admin.taiwan.net.tw/statistics/market.aspx?no=133

林正修、游子昂、林詮紹、陳穎修 (2011)。商圈經營與管理。臺北市:新文京。

行政院主計處 (2011)。第9次修訂-行業分類查詢。取自中華民國統計資訊網,主計總處 統計專區網址http://www.stat.gov.tw/ct.asp?xItem=28907&ctNode=1309

交通部觀光局 (2013)。發展觀光條例。取自交通部,觀光局,行政資訊系統網址 http://admin.taiwan.net.tw/law/law_d.aspx?no=130&d=407。

交通部觀光局 (2013)。星級旅館評鑑計畫。取自交通部,觀光局網址 http://admin.taiwan.net.tw/upload/contentFile/201206/hotel_star_16_1.pdf

洪慧芳 (譯) (2011)。精品策略。臺北市:繁星多媒體。 (Kapferer.J & Bastien.V, 2009)

闻书 (2012)。“经验谈”单店坪效提升—将“服務”做到极致。家纺时代。3,34-35。

唐玄輝、林穎謙 (2011)。情境故事法運用於跨領域合作設計課程的問題與影響。設計學 報。 16 (3),21-43。

章开元 (2007)。精品屋─酒店里的亮點。飯店現代化。9,70-72。

許英傑 (2001)。流通經營管理 (二版)。臺北市:新陸書局。

贾蔚 (2005)。基于平衡记分卡和IT记分卡构建电信运营企业绩效评价体系 (未出版碩士論 文)。中國大陸重庆市,重庆大学。

陳慶樑、林松輝 (2004)。零售管理-連鎖店鋪之理論實務與技術。臺北市:高立。

曾秋英 (2011)。中國大陸奢侈品消費將居全球之冠。取自大陸觀察網址 http://www.ieatpe.org.tw/magazine/ebook245/b4.pdf

葉美莉、清水滋 (1998)。零售業管理。臺北市:五南。

程雪垠 (2011)。从销售坪效到租金坪效:零售企业店面竞争力的综合考量。企业研究: 理 论。8,14-16。

經濟部統計處 (2013)。產業經濟統計簡訊。 (164)。取自經濟部統計處網址 https://www.moea.gov.tw/Mns/dos/Publish/Publish.aspx?menu_id=9868

廖啟揚 (2002)。2002年台灣地區零售通路競爭態勢分析報告-市場動態探討。零售市場雜 誌。423,46。

慧聪IT网 (2010)。2010年國際零售業的發展趨勢及原因分析。中國電子商務研究中心,

取自網址http://info.it.hc360.com/2010/05/152230350560.shtml

Aaker, D. A., & Adler, D. A. (1984). Developing business strategies. New York, NY: John Wiley & Sons Inc.

Aaker, D.A., & Keller, K. L. (1990). Consumer Evaluations of Brand Extensions. Journal of

Marketing, 54, 27-41.

Abalo, J., Varela, J., & Manzano, V. (2007). Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings. Journal of

Business Research, 60(2), 115-121.

Anand, S (2015). Mystery shopping: Amarvelous tool in the hands of organized retailers.

International Journal of Management, Innovation & Entrepreneurial Research, 1, 24-28

83

maintenance flows for gravel‐bed rivers. Natural and anthropogenic influences in fluvial

geomorphology. 26, 151-164.

Ariño, A. (2003). Measures of strategic alliance performance: An analysis of construct validity.

Journal of International Business Studies, 34(1), 66-79.

Bacon, D. R. (2003). A comparison of approaches to importance-performance analysis.

International Journal of Market Research, 45(1), 55-72.

Barney, J. B. (1986). Strategic factor markets: Expectations, luck, and business strategy.

Management science, 32(10), 1231-1241.

Barney, J. B. (1992). Integrating organizational behavior and strategy formulation research: A resource based analysis. Advances in strategic management, 8(1), 39-61.

Bergen, M. & John, G. (1997). Understanding Cooperative Advertising Participation Rates in Conventional Channels. Journal of Marketing Research, 34, 357-369.

Berry, L. L., Seiders, K., & Gresham, L. G. (1997). For love and money: the common traits of successful retailers. Organizational Dynamics, 26(2), 7-23.

Boardman, A. E., & Vining, A. R. (1996). Defining your business using product-customer matrices. Long Range Planning, 29(1), 38-48.

Brooks, K. W. (1979). Delphi Technique: Expanding Applications. North Central Association

Quarterly, 53(3), 377-85.

Brotherton, B., & Shaw, J. (1996). Towards an identification and classification of critical success factors in UK hotels plc. International Journal of Hospitality Management, 15(2), 113-135.

Brotherton, B. (2004). Critical success factors in UK budget hotel operations. International

Journal of Operations & Production Management, 24(9), 944-969.

Cadotte, E. R., & Turgeon, N. (1988). Key factors in guest satisfaction. Cornell Hotel and

Restaurant Administration Quarterly, 28(4), 45-51.

Chen, K. Y. (2014). Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels. Tourism

Management, 40, 260-272.

Chu, R. K., & Choi, T. (2000). An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travelers. Tourism

management, 21(4), 363-377.

Cvelbar, L. K., & Dwyer, L. (2013). An importance–performance analysis of sustainability factors for long-term strategy planning in Slovenian hotels. Journal of Sustainable

Tourism, 21(3), 487-504.

Daniel, D. R. (1961). Management information crisis. Harvard Business Review, 39(5), 111-121.

Delbecq, A. L., Ven, A. H., & Gustafson, D. H. (1975). Group techniques for program planning:

A guide to nominal group and Delphi processes. Glenview, IL: Foresman.

Dev, C. S., & Brown, J. R. (1991). Franchising and Other Operating Arrangements in the Lodging Industry a Strategic Comparison. Journal of Hospitality & Tourism Research,

14(3), 23-41.

Dev, C. S., Klein, S., & Fisher, R. A. (1996). A market-based approach for partner selection in marketing alliances. Journal of Travel Research, 35(1), 11-17.

Espino‐Rodríguez, T. F., & Padrón‐Robaina, V. (2006). A review of outsourcing from the resource‐based view of the firm. International Journal of Management Reviews, 8(1), 49-70.

Gaeth, G. J., Levin, I. P., Chakraborty, G., & Levin, A. M. (1991). Consumer Evaluation of Multi-Product Bundles: An Information Integration Analysis. Marketing Letters, 2, 47-57.

Geller, A. (1985). Tracking the critical success factor for hotel companies. Cornell Hospitality

and Restaurant Administration Quarterly, 25(4), 77-81

Goerzen, A., & Beamish, P. W. (2005). The effect of alliance network diversity on multinational enterprise performance. Strategic Management Journal, 26(4), 333-354.

Harris, J., & Blair, E. A. (2006). Consumer preference for product bundles: The role of reduced search costs. Journal of the Academy of Marketing Science, 34(4), 506-513.

Hamilton, R. W., & Koukova, N. T. (2008). Choosing options for products: the effects of mixed

85

Heine, K. (2011). The concept of luxury brands. Luxury Brand Management, 1, 2193-1208..

Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser Jr., W. & Schlesinger, L. (1994). Putting the Service-Profit Chain to work. Harvard Business Review, 72(2), 165-174.

Holden, M. C., & Wedman, J. F. (1993). Future issues of computer-mediated communication:

The results of a Delphi study. Educational technology research and development, 41(4), 5-24.

Hooley, G. J., Greenley, G. E., Cadogan, J. W., & Fahy, J. (2005). The performance impact of marketing resources. Journal of Business Research, 58(1), 18-27.

Hudson, S., & Shephard, G. W. (1998). Measuring service quality at tourist destinations: An application of importance-performance analysis to an alpine ski resort. Journal of Travel

& Tourism Marketing, 7(3), 61-77.

Hwang, C. L., & Lin, M J. (1987). Group decision making under multiple criteria: Methods

and applications. Berlin, DE: Springer.

Juan, P. J., & Lin, S. Y. (2013). Selecting resort locations. Tourism Economics, 19(6), 1249-1272.

Kaleka, A. (2002). Resources and capabilities driving competitive advantages in export markets:

Guidelines for industrial exporters. Industrial Marketing Management, 31(3), 273-283.

Kapferer, J. N., & Bastien, V. (2009). The specificity of luxury management: Turning marketing upside down. Journal of Brand Management, 16(5), 311-322.

Kinley, T., Kim, Y. K., & Forney, J. (2002). Tourist destination shopping center: an

importance-performance analysis of attributes. Journal of Shopping Center Research, 9(1), 51-72.

Kor, Y. Y., & Mesko, A. (2013). Dynamic managerial capabilities: Configuration and orchestration of top executives' capabilities and the firm's dominant logic. Strategic

Management Journal, 34(2), 233-244.

Kotler, P., Kotler, P., Bowen, J. T., & Makens, J. C. (2006). Marketing for hospitality and

tourism. Tamil Nadu, IN: Pearson Education.

Leeflang, P. S. (2008). Co-branding: The state of the art. Schmalenbach Business Review, 60, 359-377.

Levin, A. M., Davis, J. C., & Levin, I. P. (1996). Theoretical and Empirical Linkages between Consumers Responses to Different Branding Strategies. Advances in Consumer Research,

23, 296-300.

Levin, I. P., & Levin, A. M (2000). Modeling the Role of Brand Alliances in the Assimilation of Product Evaluations. Journal of Consumer Psychology, 9, 43-52.

Lewis, D. D. (1992). Representation and learning in information retrieval (Doctoral

dissertation). University of Massachusetts, Massachusetts,MA

Lewis, P., & Thomas, H. (1990). The linkage between strategy, strategic groups, and performance in the UK retail grocery industry. Strategic Management Journal, 11(5), 385-397.

Lin, C. T., & Wu, C. S. (2008). Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process. Service Industries Journal, 28(8), 1077-1091.

Long, C., & Vickers-Koch, M. (1995). Using core capabilities to create competitive advantage.

Organizational Dynamics, 24(1), 7-22.

Lopes, S.D. & Maia. S. (2012). Applying Importance-Performance Analysis to the Management of Healthe Care Services. China-USA Business Rivies, 1(2), 275-282.

Luca, L. M. D., & Atuahene-Gima, K. (2007). Market knowledge dimensions and cross-functional collaboration: examining the different routes to product innovation performance. Journal of Marketing, 71(1), 95-112.

Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis. Industrial Marketing

Management, 33(4), 271-277.

Markides, C. C., & Williamson, P. J. (1994). Related diversification, core competences and corporate performance. Strategic Management Journal, 15(2), 149-165.

Martilla, J. A., & James, J. C. (1977). Importance-performance analysis. Journal of marketing, 77-79.

87

MSCI US Equity Indexes Methodology (2014). Index Construction Objectives and

Methodology for the MSCI US Equity Index. MSCI.com. Retrieved from

http://www.msci.com/eqb/methodology/meth_docs/MSCI_Feb14_USEI_Methodology.pdf

Murry Jr, J. W., & Hammons, J. O. (1995). Delphi: A Versatile Methodology for Conducting Qualitative Research. Review of Higher Education, 18(4), 423-36.

Myung, E., McCool, A. C., & Feinstein, A. H. (2008). Understanding attributes affecting meal choice decisions in a bundling context. International Journal of Hospitality Management,

27(1), 119-125.

Nueno, J. L., & Quelch, J. A. (1998). The mass marketing of luxury. Business Horizons, 41(6), 61-68.

Oh, H. (2001). Revisiting importance-performance analysis. Tourism Management, 22, 617-627.

Parasuraman, A., & Berry, L.L. (1991). Marketing Services: Competing Through Quality. New York, NY: The Free Press.

Prahalad, C.K., & Hamel, G (1990). The core competence of corporation. Harvard Business

Review, 68(3), 79-91.

Samu, S. H., Shanker K., & Robert E. S. (1999). Using Advertising Alliances for New Product Introduction, Interactions between Product Complementarity and Promotional Strategies.

Journal of Marketing, 63, 57-74.

Stegemann, N. (2006). Unique Brand Extention Challenges for luxury brands. Journal of

Business & Economin Reseaerch. 4, 57-68.

Strate, R. W., & Rappole, C. L. (1997). Strategic allianices between hotels and restaurants.

Cornell Hotel and Restaurant Administration Quarterly, 38(3), 50-61.

Stremersch, S., & Tellis, G. J. (2002). Strategic bundling of products and prices: a new synthesis for marketing. Journal of Marketing, 66(1), 55-72.

Taplin, R. H. (2012). Competitive importance-performance analysis of an Australian wildlife park. Tourism Management, 33(1), 29-37.

Tongco, M. D. C. (2007). Purposive sampling as a tool for informant selection. Ethnobotany

Research & Applications, 5,147-158.

Völckner, F., Sattler, H., Hennig-Thurau, T., & Ringle, C. M. (2010). The Role of Parnet Brand Quality for Service Brand Extension Success. Journal of Service Research,13(4), 379-396.

Yadav, M. S. (1994). How Buyers Evaluate Product Bundles: A Model of Anchoring and Adjustment. Journal of Consumer Research, 21, 342-353.

Yesawich, P. C. (1988). Planning: The Second Step in Market Development. Cornell

Hospitality and Restaurant Administration Quarterly, 28(4), 38-45.

Yavas, U., and Babakus, E. (2005). Dimensions of hotel choice criteria: congruence between business and leisure travelers. International Journal of Hospitality Management, 24(1), 359-367.

Yoshino, M., & Rangan, S. (1995). Strategic Alliances: An Entrepreneurial Approach to

Globalization. Boston, BSN: Harvard Business School Press.

Zhigalova, A. (2014). Building Consumer Oriented Strategy for a Specialized Regional Store Chain. Regional Formation and Development Studies, 8(3), 275-286.

Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1993). The nature and determinants of customer expectations of service. Journal of the academy of Marketing Science, 21(1), 1-12.

89

衡量指標題項

91

第二部分:個人基本資料

93

11. 國際觀光旅館能訓練並培養

95

○是○否

7. 目前擔任的職位為:

○銷售人員○店主管○品牌主管○區主管 8. 您個人每月平均所得為:

○20,000-30,000○30,001-40,000○40,001-50,000○50,001-60,000○60,000(含)以上

非常感謝您的協助,謝謝!!

相關文件