本研究以登錄於臺灣觀光局旅宿網之全臺 75 間國際觀光旅館之主管職以上員工為 實證樣本，發放前會先確認對象為主管職位員工，再行發放電子郵件，並請受試者協助 將問卷交由其他主管員工填寫，另外，也請在國際觀光旅館中工作之朋友將問卷交由主
圖 7. 一階模型研究架構圖
H6 H5 H4 H3 H2
H8 H7 工作說明書
培訓
招募遴選
績效考核
薪酬機制
職涯規劃
員工參與
旅館績效
26 performance appraisal mechanism.
2. 我認為員工從培訓中，可以獲得對工作有 new employees the skills they need to perform their jobs.
Amin 等 (2014)
Qureshi 等 (2010)
Singh (2004)
Shahzad, Bashir 與 Ramay (2008)
(續下頁)
27
Attending training programs every year.
5. 我認為旅館內部的培訓內容與旅館的經 營策略相符。
Training needs identified are realistic, useful and based on business strategy.
6. 我認為旅館有提供員工全方位的培訓課 程。
Extensive training programs for its employees in all aspects of quality.
Amin 等 (2014)
Head of departments and Assistant Registrars participate in selection process.
2. 我認為旅館的員工遴選機制是相當嚴謹 required in the selection process.
4. 我認為旅館期望應試人員都具備工作相 關知識、技能與態度。
Selection employees having desired knowledge, skills and attitude.
Amin 等 (2014)
The duties of my job are clearly defined.
2. 我認為員工的工作說明書有持續更新。
My job has an up to date job description.
Amin 等 (2014)
Qureshi 等 (2010)
Singh (2004)
Shahzad 等 (2008) (續下頁)
28
I know very well what is expected of me from my job.
4. 我認為員工的工作職掌多於工作說明書 所述。
The actual job duties are shaped more by myself than the formal job description.
5. 我認為工作說明書的內容包含了該職位 的所有工作職掌。
The job description for my job contains all the duties performed by me.
Amin 等 (2014)
Performance appraisal system.
2. 我認為績效考核是根據員工的工作成效 做評斷。
Performance based feedback and counseling.
3. 我認為績效考核機制的施行對個人及團 隊的表現具有影響。
Appraisal system has a strong influence on my behavior and team behavior.
4. 我認為旅館目前已有詳實且實際運作的 績效考核機制。
Has written and operational performance appraisal system.
5. 我認為績效考核機制有依據旅館的發展 做持續調整。
Appraisal system is based on growth and development oriented.
6. 我認為績效考核對主管而言，是一項相當 重要的工作。
Performance evaluation is considered important task by my supervisor.
Amin 等 (2014)
Qureshi 等 (2010)
Singh (2004)
Shahzad 等 (2008)
(續下頁)
29 objective and quantifiable results.
Amin 等 (2014) competence or ability of employee.
2. 我認為薪酬與員工績效表現有直接相關。
The compensation is directly linked to my performance.
3. 我認為旅館提供相當吸引人的薪酬機制。
Attractive compensation system.
4. 我認為員工薪資會根據外界物價水平有 所調整。
Salary reflects the standard of living.
5. 我認為員工的薪資在市場上是具有競爭 力的。
Salary comparable to the market.
6. 我認為員工工作態度是決定薪資的關鍵 因素。
Job performance is an important factor in determining the incentives and compensation of employees.
Amin 等 (2014)
Prefers an internal employee when vacancy occurs.
2. 我認為旅館有為每一位員工制定職涯規 劃。
Plans for career and development for me as an employee.
30
I have clear career paths.
5. 我認為員工的發展與旅館發展是相符合 的。
My personal and organizational growth needs are matched.
6. 我認為員工的升遷確實有根據自身工作 的績效表現。
Promotion is done based on merit.
7. 我認為主管清楚員工對於自身工作的期 望。
My career aspirations are known by my immediate supervisor.
8. 我認為員工的晉升管道不只一種。 quality matters.
2. 我認為員工能參與旅館營運作業方面的 決策。
Participation in operations related to decisions.
3. 我認為員工有給予旅館建議的機會。
Opportunity to suggest improvements in way things are done here.
4. 我認為旅館內部的資訊是共享的。
Information is shared.
Amin 等 (2014)
Qureshi 等 (2010)
Singh (2004)
Shahzad 等 (2008)
(續下頁)
31 performance in terms of growth rate of sales or revenues?
32 formal performance appraisal mechanism.
1. 我認為旅館的培訓需針對員工績效考核 中需要加強之部份作規劃。
Training needs are identified through a formal performance appraisal mechanism.
招募遴選相關人力資源措施施行相關問題
修正前 修正後
1. 我認為部門主管有參與員工遴選的過 程。
Head of departments and Assistant Registrars participate in selection process.
1. 我認為部門主管參與面試更能甄選到對 的人才。
Head of departments and Assistant Registrars participate in selection process.
2. 我認為旅館期望每一位來遴選的員工都 具備工作相關知識、技能與態度。
Selection employees having desired knowledge, skills and attitude.
2. 我認為旅館期望應試人員都具備工作相 關知識、技能與態度。
Selection employees having desired knowledge, skills and attitude.
(續下頁)
33
The duties of my job are clearly defined.
1. 我認為每一位員工都相當清楚自己的工 作說明書內容。
The duties of my job are clearly defined.
2. 我認為員工工作內容多於工作說明書。
The actual job duties are shaped more by myself than the formal job description.
2. 我認為員工的工作職掌多於工作說明書 所述。
The actual job duties are shaped more by myself than the formal job description.
績效考核相關人力資源措施施行相關問題
修正前 修正後
1. 我認為績效考核機制對個人及團隊表現 具有強烈的影響。
Appraisal system has a strong influence on my behavior and team behavior.
1. 我認為績效考核機制的施行對個人及團 隊的表現具有影響。
Appraisal system has a strong influence on my behavior and team behavior.
2. 我認為員工的績效考核具有主觀與客觀 兩種衡量標準。
My performance is measured on the basis of objective and quantifiable results.
2. 我認為員工的績效考核具有客觀的衡量 標準。
My performance is measured on the basis of objective and quantifiable results.
薪酬機制相關人力資源措施施行相關問題
修正前 修正後
1. 我認為薪酬和員工績效表現有直接影 響。
The compensation is directly linked to my performance.
1. 我認為薪酬與員工績效表現有直接相 關。
The compensation is directly linked to my performance.
2. 我認為員工工作表現是決定薪資的關鍵 因素。
Job performance is an important factor in determining the incentives and compensation of employees.
2. 我認為員工工作態度是決定薪資的關鍵 因素。
Job performance is an important factor in determining theincentives and compensation of employees.
(續下頁)
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Allowed to make decisions related to cost and quality matters.
1. 我認為旅館有依工作領域及職級授予員 工進行成本控制方面的權限。
Allowed to make decisions related to cost and quality matters.