本研究以臺灣國際觀光旅館之主管職位員工為實證樣本，因此研究結果供其他國別 及類別之旅館參考價值有限。本研究未來可以拓展研究對象為臺灣國際觀光旅館之一般 員工，並且比較管理職員工以及一般員工對於人力資源措施施行之感受是否相同，若是 不同，在哪個構面的人力資源措施有顯著差異? 可能原因又是為何? 此外，未來也可以 將研究加入探究臺灣一般觀光旅館的人力資源措施對於旅館績效的影響，觀察人力資源 措施對於不論哪一種類型的旅館績效是否都會產生影響。
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Training needs are identified through a formal performance appraisal mechanism.
1 2 3 4 5
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2. 我認為員工從培訓中，可以獲得對工作有幫助的技 能。
New knowledge and skills are imparted to me to work in teams.
1 2 3 4 5
3. 我認為旅館有開設教育課程，教導新進員工與職務相 關的技能。
There are formal training programs to teach new employees the skills they need to perform their jobs.
1 2 3 4 5
4. 我認為旅館內部的培訓內容與旅館的經營策略相符。
Training needs identified are realistic, useful and based on business strategy.
1 2 3 4 5
5. 我認為旅館有提供員工全方位的培訓課程。
Extensive training programs for its employees in all aspects of quality.
1 2 3 4 5
78 1. 我認為部門主管參與面試更能甄選到對的人才。
Head of departments and Assistant Registrars participate in selection process.
1 2 3 4 5
2. 我認為旅館的員工遴選機制是相當嚴謹的。
The selection system is highly scientific and rigorous.
1 2 3 4 5
3. 我認為旅館期望應試人員都具備工作相關知識、技能 與態度。
Selection employees having desired knowledge, skills and Attitude.
1 2 3 4 5
4. 我認為員工遴選的過程中，有進行具有標準化、鑑別 度高的測驗。
Valid and standardized test are used when required in the selection process.
1 2 3 4 5
The duties of my job are clearly defined.
1 2 3 4 5
第三部份：與工作說明書相關人力資源措施施行相關問題，共計 5 題
79 2. 我認為員工的工作說明書有持續更新。
My job has an up to date job description.
1 2 3 4 5
3. 我認為員工的工作職掌多於工作說明書所述。
The actual job duties are shaped more by myself than the formal job description.
1 2 3 4 5
4. 我認為工作說明書的內容包含了該職位的所有工作 職掌。
The job description for my job contains all the duties performed by me.
1 2 3 4 5
80 2. 我認為績效考核是根據員工的工作成效做評斷。
Performance based feedback and counseling.
1 2 3 4 5
3. 我認為績效考核機制的施行對個人及團隊的表現具 有影響。
Appraisal system has a strong influence on my behavior and team behavior.
1 2 3 4 5
4. 我認為績效考核對主管而言，是一項相當重要的工 作。
Performance evaluation is considered important task by my supervisor.
1 2 3 4 5
5. 我認為員工的績效考核具有客觀的衡量標準。
My performance is measured on the basis of objective and quantifiable results.
1 2 3 4 5
6. 我認為旅館目前已有詳實且實際運作的績效考核機 制。
Has written and operational performance appraisal system.
1 2 3 4 5
7. 我認為績效考核機制有依據旅館的發展做持續調整。
Appraisal system is based on growth and development oriented.
1 2 3 4 5
第五部份：薪酬機制相關人力資源措施施行相關問題，共計 6 題
81
Compensation is decided on the basis of competence or ability of employee.
1 2 3 4 5
Job performance is an important factor in determining the incentives and compensation of employees.
1 2 3 4 5
第六部份：職涯規劃相關人力資源措施施行相關問題，共計 8 題
82
Prefers an internal employee when vacancy occurs.
1 2 3 4 5
2. 我認為員工對於自身的職涯規劃相當了解。
I am aware of my career path.
1 2 3 4 5
3. 我認為旅館有提供每一個職位的員工清楚的職涯規 劃。
I have clear career paths.
1 2 3 4 5
My career aspirations are known by my immediate supervisor.
1 2 3 4 5
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Allowed to make decisions related to cost and quality matters.
1 2 3 4 5
2. 我認為員工能參與旅館營運作業方面的決策。
Participation in operations related to decisions.
1 2 3 4 5
3. 我認為員工有給予旅館建議的機會。
Opportunity to suggest improvements in way things are done here.
1 2 3 4 5
第七部份：員工參與相關人力資源措施施行相關問題，共計 4 題
84
Compared with your industry as a whole, how would you rate your organization’s performance in terms of public image and goodwill?
1 2 3 4 5
2. 與業界相比，我認為我們旅館的營收成長是相當好 的。
Compared with your industry as a whole, how would you rate your organization’s performance in terms of growth rate of sales or revenues?
1 2 3 4 5
3. 與業界相比，我認為我們旅館的服務品質是相當好 的。
Compared with your industry as a whole, how would you rate your organization’s performance in terms of product or service quality?
1 2 3 4 5
4. 與業界相比，我認為我們旅館的員工生產力是相當高 的。
Compared with your industry as a whole, how would you rate your organization’s performance in terms of employee productivity?
1 2 3 4 5
第八部份：旅館績效相關問題，共計 4 題
85
2. 請問您的教育程度?
a. 高中/職 (含以下) b. 專科/大學 c. 研究所以上
3. 請問您服務的部門?
3. 請問您服務的部門?