第五章 結論與建議 66
第三節 研究限制及後續研究建議
本研究進行中，力求在研究的過程中客觀嚴謹，也獲得ㄧ些重要的研究發 現與成果，但是仍然受限於研究所需要的資源及時間的限制而有所不足，茲將 研究期間遭受到的研究限制說明如下：
一、結合專家訪談與問卷調查方式
在現實企業中，品質活動往往是公司高層所推動，參與的成員大都 扮演全力配合的角色，而此份問卷的設計主要是針對實際接觸品質 管理工作者所設計，因此忽略推行單位的想法與建議，所以建議後 續的研究可以結合專家訪談與問卷調查方式，瞭解影響品質與企業 經營績效的關鍵因素。
二、樣本的大小及其代表性
由於本研究樣本數不夠多，對於研究結果恐造成偏誤，且本研究的樣 本公司多集中在電子業及鋼鐵業，無法針對其他行業做整體性的分析 比較，故本研究結果可能不具有外部效度。
三、其他的研究變數
由於影響企業業績表現的變數相當多，本研究探討偏向製造業的全面 品質管理、顧客滿意度及競爭表現，尚還有其他因素本研究尚未加以 探討，建議後續研究可以加入其他因素討論，例如企業製造策略、領 導型態、組織學習等。
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附錄
附錄一 研究問卷
第一部份：公司基本資料
此部份是為了瞭解公司的整體狀況，請您在適當的框格內打勾。
1.請問您在貴公司的職位相當於：
□ 董事長、負責人 □ 總經理、副總經理 □ 廠長、副廠長
□ 經理、副經理、主任 □ 課長、副課長 □ 工程師、管理師
□ 高階管理幕僚 □ 其他：
2.請問貴公司目前員工人數為
□ 50 人(含)以下 □ 50 人以上~100 人(含)
□ 100 人以上~200 人(含) □ 200 人以上~300 人(含)
□ 300 人以上~500 人(含) □ 500 人以上 3.請問貴公司的資本額為
□ 500 萬(含)以下 □ 500 萬以上~1000 萬(含)
□ 1000 萬以上~2000 萬(含) □ 2000 萬以上~3000 萬(含)
□ 3000 萬以上~5000 萬(含) □ 5000 萬以上~8000 萬(含)
□ 8000 萬以上~1 億(含) □ 1 億以上 4.請問貴公司主要產品屬於哪一類
□ 水泥 □ 食品 □ 塑膠 □ 紡織 □ 電機 □ 電器 □ 化工 □ 玻陶 全面品質管理對公司經營績效之影響模式研究
敬啟者：
這是一份碩士論文的研究問卷，目的在探討廠商導入ISO9000及推行TQM後，
對於公司經營績效的影響。藉由研究結果，除有助於學術研究外，也提供對於 導入全面品質管理之相關管理的廠商作為參考，本問卷所得資料純粹只做學術 研究之用，絕不對外公開，敬請撥冗惠予填答。 敬祝
事業興隆
中山大學企業管理研究所 指導教授: 郭倉義 教授 研 究 生: 李啟宏 敬上 聯絡電話：09019103748
□ 造紙 □ 鋼鐵 □ 橡膠 □ 汽車 □ 電子 □ 營建 □ 生技 □ 其它
19. 貴公司的產能利用率有逐年增加的趨勢。 □ □ □ □ □