組織內的衝突管理

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(8) , ..... , . 1-~"i.I,;l. l$t!~~~,*~I@ ~mw=l*{nE~~~ .. -R:jI(ii\~ iBffit€~~f:ffl'F:lii~illK~nr;. C>. IEEKr;tll:l:ttll@@KmW!ii~!El-*,$*H~. .. 5:~~~. ~:lii~~~ .. ~.~~~nr;~~~ii\~~:lii~~~~~~~"~$~. ·.. IIIj!J~4r'.lI!I(.1JI .. ~\OI$i1• • ~,o. fEJ:ijliiiI~inMJl!~~(;.IIlm:~~. ... ~mwmI. 11i+Hl!!~~ '''4CilI~.:lii$)~ ·~~N• • itfit~.m~!!!~4o~" ~~~ ~.~. 0,. ~~ ... ". 0. ~~~~-R~~:P«iii\~9iil.:lii. .. Johnson & Jone E. stinson; Managing Today and. ". . ~ 11111:. W.. '. , :i2S.' • •i!:1~~~$>~-fqleU\~40~~i!:1:lii~;l;?;. ~ ~±t~~j.iI.W1R~:lii~~. ~ii1.rK:: :liiiUKtnMJN~~~~~~~--<W:~-N~ "lIl.,-Nm!lt'!~:lfi1& .~"f<~ ~.. .,Thomas TomoftoW,(Readfng, Massachqsetts: Addison-Wesley Publ1sh ingCo., 1978), p.19.. , I I ' Mary Zey-Ferel1; 'Dilnensions of Organizations, (Sanfa Monica, , California: Goodyear PI:lbl1shing Co., 1979). p.292.. 1El9iil_r-:-.:If1~~~~D'~~~1Jill!!!:liill\llI "1J~~i:t:lWIU!l:lii • • .. fgtl~ :liiit.~:Wl~ ~ .:l~~ :liiIHlJo Inc., 1980),. 111 ' Gary ~sler, Organization 'Ib.eory: Integt!l.ting Structure and .tlebaviorf(~lewood Cliffs, N.J.: Prentlce-:Hall,. p.314. App~ch,. (Englewood .Cliffs, N.J.: Prentice':'Hall,. ~ , stephe~ P~ Bobbins, Managing .Organizational Conflict: A Non. tradltion!ll. Inc.. 197M ,pp.ll1:15'" J;::l ~ Steven. Kerr, (ed~ ,,>, Organization Behavior (Columlus, Ohio:. Termsl" California Management Review, Winter,. [".. StephenP. RObbins, 'Conflict Management' and 'Conflict ,Resolution' Are Not'. Grid. Pul?llE!hlng, Inc., ,1979). p.17 7.. H, ". .il~JIii~{i:jtfKl!a..MI$itlt~trH1R~~~ .. Synonymo~. 1978, pp. 67:-75.. '11£1~~~,. .. .-,~~. ..... iWl_' $7l.~~iI~.~:&i~~.Q"frmlW7<"I<.~~~~. 0. .. ,. ~.~gs ~~~ll!taE" 2l~~UU*,tli~$i-":&$~ rm~~~1:ti:i?llj~.:lii~~fL.. .. ~~~.-<BfIt(~~ @_i1.li~H~. cit., p.24. Don Hellriegel. &. John W. Slocum, Organlzatlonal.Behaviol. i( , stephen P. Robbins, MaDllging Organizational Conflict op.. -\J '. (St. PaUl: West Fubl1shlng Co., 1979), p.5Ca.. I ~~Ii!~. (Pseudo-Conflict).. m,lli. Eric Rhenman~£ii~inKmwiB~tE-~~@f:liht~~ ~ ~ ~jg)Ii1!!i\Q!tP-:1:liili~ "lEmw. Interscience, 1970), p.68 •. ~~ Eric Rhenman, Stromberg & Westerlund, Conflict and Coorperation in Business Organizations (London: Wiley. Scott Foresman, 1975).. Alan C. Filley, Interpersonal. m.:. & JohJl W. Slocum, op. cit•• pp. 517-520 •. Thomas W. Johnson. op. cit., pp. 255-256.. Don Helh:iegel. ,lliid., PP. aOO-302.. Conflict Resolq.tion (Glenview,. l!iS~-<~-<NillliU:iiliiiI~m,lliitlt~. < ' Mary Zey-Ferell, op. cit., pp. 299-300. ~. I0 '. & Edward E; Law-. ler III, Managing Organizational Behavior(Boston Toronto:. 1 1 ' David A.Nadler, J.Richard Hackman. Little, .Brown and Company;, 1979), p.233.. Gary Dessler, op. cit., pp. 316-319.. setts: Winthrop Publishers, Inc •• 1978), pp. 380-382.. havior: A management Approach, (Cambridge, Massachu. Harry R. Knudson & C. Patrick Fleenor. Organizational Be. 1 II '"Thomas W. Johnson, op. cit., pp. 258-262.. 1111'. ElLouls Pondy, "Organizational Conflict: Concepts and. , lliid., pp. 320-329. ~lWl~itlt!liimig;r;m,Ili~~ ... Models," Administrative Science Quarterly, Vol. 12, No. 2 (September 196 7), p. 306.. I. ~.

(9) I fi::I ' I i( ,. @ Blchard E. Walton and John M. Dutton," The Management of Interdepartmental ConflIct: A Model and ReViews, If. Admlnistration Science Quarterly, Vol.14. No.1 (March 1969), p.552. @Staurl Schmidtand Thomas Kochan. "ConflIct: Toward. Conceptual Clartty, "Admlnistrative Science Quarterly, Vol.17, No. 3 (september 1972), PP. 363-366. @Thomas Ruble and Kenneth Thomas. "Support for a Two DimensIonal Model of Conflict Behavior, " Organizatrenal BehaVior and Human Performance, Vol. 16 (June 19'16). p.145. Gary Dessler, op. cit.', pp; ~30-340. Stephen P. Robbins, The Administrative Process, (Engle. ". I<'. Harry R. Knudson, op. cit., pp. 386-388.. wood, CUffs, N.J.: Prentice-Hall, Inc., 1980), pp. 362 367.. I ~i!it~~!lR. 0. I ~. (Wln-Wln). ...... ...s...... I -\3 ' ~211~~.1/I lm.-<~~~~ffli.--a~tll~ I $1tll ~~-.JIQI (4II# .~i;><~33'~ i( +-RJ#-~ ) ii~a ·\l$:.~lIE4fI:I(*lKN~;;!:1. James Gatza &. Jugoslav S. Mllutfuovlch &. F. Glenn. Bos~man, Decision MakIng In Admlnistratlon: Text, Critical Incidents and Cases, (Philadelphia: W.B. Saunders Company, 1979), op. 1-20. Robert Kreitner, Management: A Problem-Rolvlnll: Process'. pp.51-77.. _. (Geneva, UI: Howldtton Mifflin Co., 1980) .111.ii~.<t1@. .it.~"~~~r<it.lti.it.!lR". ._" ...

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