資訊科技促成企業轉型之關鍵成功因素

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(1)*. ~. m:fL~. .£!I! W f..n: m=w:J ~~:fL +-~rmf'3. 145. 172"f!. Journal of Management & Systems Vol. 9, No.2, April 2002 pp. 145-172. .~M~~d~._~z. ••d~W.. The Critical Success Factors of IT-Enabled Business Transformation. 'ftJ1g 1. ft·fjt'l2. Eugenia Y.K. Huang. *. lI1r..l.i3a "- ~ jf 1lt JI. *. .JX jl t. ~. INational Chengchi University and. 2. Carolin Chen. .:r {£- . . . if. #,fl "J... VIA Technologies, Inc. EPR Group. (Received April 26, 200 I; First Revised June 7, 200) ~ Second Revised October 22, 200 I; Accepted November 22, 2001 ). 1 ,'.' ~ , '. , :t£i:~1t*~~{*!)iftif§Mf4t5ifOjfr±fr9'i1JmJfl~8"Jij r~~f ' ~••~m.B.$.M~~~im •• ~.~'~~ff~ ••¥'UOO~~~8"J~.W •• ' _ -I- : ~~t!tW8"J~{timfJ£~*~tj(. ®.~Wt5i.fi-B. *'~7~~.B~.~~~m~MW~~.(~:m~m~)~,#. ~mm~.ffi.~Mb'~~'.~~~WmmRffi~t5i'~ff~ ~~~-.~.m~ff~A7m'Q~~~~~,*~~~~. ••¥mm~~~mQmT. •• m.mWt5i'~ff~~.M. ~~s~~~.m·~$.ft·~.~w.~m~·~.~~.~~~&~~.~m~~.li. m~~ 'Mz.~t±FiJ~~~.~."MffX:~~24J~ifEH1'H~J*. ~if?S!r~~;g~1f~1i~'.l-J tJlftj:~f®:. *~~.m~~~~'fi~~.M~ff~.m.mM~~.¥~.~ff~mW~M'U.M0 ~~.~m.mw~~m~,m&~.~. I.~:~. Abstract:. •• mW~~~~.M~~.~~~U.~~~~o. ••~·~••¥·.mwa· ••~~~*. The trend of global economy is accompanying technological advancement and social. development, resulting in traditional business organizations' incapabilities in adpting to escalating changes in commerce. To face ever-increasing risks and opportunities, businesses have to seriously consider implementing business transformations. In this information era, information technology is directly and indirectly affecting how organizations conduct business. If used effectively, IT can facilitate many new business designs. Thus business transformations are often enabled by IT, and it is essential to understand how to implement business transformations using IT. This research categorized,. P:,.. ,~'1. ... '10,. ,.I. 'III. ~. "")"!~ ,pll'". ,I~.

(2) according to literature review, IT-enabled business transformation into five types: partial application, mternal integration, business process redesign, business network redesign, and business scope redefinition. Aspects that can affect the results of business transformation were summarized into twenty-four factors. Then, the top 1000 companies in Taiwan were surveyed to identify the critical success factors out of the twenty-four factors for different types of IT-enabled business transformations.. Keywords: business transformation, business change, IT, CSF. 1.. tI_. 1.1 bJf Jtfh'. ' ij Ift1t:~~~~!.im ' m~~. ' *.&~~~~~&~tR1t:~f19~~!.i~Bm• • ' • • f191t:~m.B~.~.M~.~~ 83m-1i~f431:~~~W~ij(ft*~~II~f19~f:OC. ~.~'~@~*=+~~·m.M~~~'&¥~.~.~~~D1t:~~~.~~¥~f:OC.. ~~f19.~~t~~.M.~.~'.~~~ffim*~~~t~~m~.*'.~~~ffim* ErJ~1iJ. *. '. ~~IJ~~~.~j~r.u~.m~1ttfjfq]. 0. 83~*~~t~~fl1t:~M~~~m~·.~W31:M~~~~.'.@~~f19IA' xpJfl~fJ!{.\ .~f431:f19t~.5&~1'l1}!~. , *UffJi:HP~:t?i€~1tlD{BJ~5&t~iim .~f431: ' ncir1t:. *~W~~'~f:OC~~~fl1t:~~¥'~.*UffJi:~~.Z-o~~·~~~~mtfj,~~§ ~~~,~~1t:~ • • • 83-~~¥flD'f:OC~~• • ~~~m.!.i~·&• • • • ~'m~ ~~l£*tt'.1d5l:¥f:OC5&BP4JA~~. ttt '. ;~ffIlt)&JEr,liU~tff ~ (Kotter, 1995). ~·¥:r~~miliiffJi1'~\~~~/L\. >f~¥~. , ijlff~If19&]' '. 0. 1E!~. 0. llSI~1?:~Jt0P].~. ,. ~Iml~=f. Bm~.mfl~1H;~.t~fI~~~*i!l!IJJ.~. , *fl.~. , ~'f~~~gIf• • ~ , • • ~~fl3& : !i~~IJJ.JJr.Riit. ,. , **ISt·t-~ra~ *fl*,"~~~iliM~.iit59i. , l1:c.*UffJi:~~~z-. 0. 1Jf£--aJ3~f19fW~~i~it~--l!tJD7fWM. 0. 1.2 "1f Jt El 6iJ *tiffJi:Z§~RP~~~:t?i€W1t:~.m.~f431:. ' $t:.~fl3 .~~Z~W·W~tttfjW.~W31:~f:OC1t:.M~~.~5&ffiMlZ~*,~~tiffJi: • • '~~ f~:::$~ZFI:~~~~i't. '. ~fJ1t:*"~§t.ZMl.~*. ' .tJ.§t5tfJT1J7~ , lJDt).~£Ml.~~~*. *J:Ui~ 'PJflt~JEJg~~ff!m. '. ~~1iJfl~~~f~1t:~~~¥. '. 0. EE~:g.1t:~JJ!m.~f431:~. *UffJi:.~fI3Ml~~. , M.~f431:.

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(22) ~~.'ffi~*~~~~~~~.~-f*Mflffi~~-f~~~~.m.*m.o~~*~ ~ffi.~.M~mWm.,. • •~~m~~~.'~.$~~a~~.~mffi~~.~M~o. ~~,*~~~~tift~~.~~.~mm~~.,~~~.ft~-~~m~~~&~~. ¥~• • ~m~~~~.'~~-~~~~~~fl.M~ • • ,.~m~@~~~,ti~~. "m[gt.~ 13 IWftWlJ ~7Jfljt!fmi ~~.~~fflj'I.~. , *~~*5*fH~~taH~m~~~ag;{j\7£. Q. ~~'.7~~~*~m~~~~.N,~&~~~~*~.,*~~~~~~m~~~ m§.~~.~-~B~~.m~~~~.m.~~&~~¥~.'~• • ~~¥IW~;{j\7£'. .~¥IW.~~.'~~*~~.$mm~~@~~~*5*'.~ • • ~~m~~~ti3~ • m3~~.~~~¥~.~fl.A.~o. •. *~~~1i't(1~m~:fElIDl3tl!:ffiJIJ~~3JinXJjJlz:;L*. ~. ' tJot).tRl. ~ ~JlnX24Ji~~f4&{IEnX. ••~~nX~~*;~~~m~~.m%m••3ffi~~.OOoB~*~~~.~~~§n. *%m,m~. ••~~&~~.'~&• •m~~~~'**.~*m~ili~~.~~~.". M ' t)'&:fEl~~~~~~* '. [1]. WJ~fljt&.~~~~.1EJlgfiUfiillll. ~t~., r ~• • ~*~.~~~~~ WlJ87~1 FJ. 0. :. t)'L.m~li0PJ.f9tl J 'lC~*¥1fJl~~JifT' ~. Q. [2] 5I~~' r ~~&filtj~~m~*J3.*l~~. J 'IiIJL1&m*~~.1fJl~~fiJT' Flo [3] Jif~~. ' ffM~~-1fJlW&~j , ~~t : .~.,Fqj ~1iI88~ [4] Adams, J. D., Transforming Work, Miles Rivew Press, Alexandria, VA, 1984.. ,. ~1iI79~6. 0. [5] Applegate, L., McFarlan, F., and McKenney, J., Corporate Information Systems Management: Text and Cases, Irwin,. 1996.. [6] Art C., "Surviving The Paradigm Shift," CMA Magazine, September 1993, pp. 20-23. [7] Boynton, A. C. and Zmud, R. W., "An Assessment of Critical Success Factor," Sloan Management Review, Summer. 1994, pp. 17-27.. [8] Davenport, T. H. and Short, 1. E., "The New Industrial Engineering: Information Technology and Business Process Redesign," Sloan Management Review, Summer. 1990, pp. 11-27.. [9] Davenport, T. H. and Stoddard, D. B., "Reengineering: Business Change of Mythic Proportions?," MIS Quarterly, June. [10] Davidson,. 1994, pp. 121-127.. W. H., "Beyond Re-Engineering: The Three Phase of Business Transformation," IBM. Systems Journal, Vol.. 32, No.. I,. 1993, pp. 65-79..

(23) .mMa~~~. ••~ZH.~~~.. 1~. 11] Earl, M. and Khan, B., "How New Is Business Process Redesign?" European Management Journal, March 1994, pp. 20-30.. 12] Ferguson, C. R. and Dickinson, R., "Critical Success Factor for Directors in the Eighties," Business Horizons, May-June 1982, pp. 467-488.. 13] Hair, 1. F., Jr., Anderson, R. E., Tatham, R. L. and Black, W. C., Multivariate Data Analysis with Reading~, 4th ed., Simon & Schuster, 1995.. 14] Hall, G., Rosenthal, J. and Wade, J., "How to Make Reengineering Really Work," Harvard Business Review, November/December 1993, pp. 119-131.. 15] Hammer, M. and Champy, J., Reengineering the Corporation: A Manifesto for Business Revolution, New York: Happer Business, 1993.. 16] Henderson, J. C. and Venkatraman, N., "Strategic Alignment: Leveraging Information Technology for Transforming Organizations," IBM Systems Journal, Vol. 32, No.1, 1993, pp. 416. 17] Hitt, M. A., Keats, B. W. and DeMarie, S. M., "Navigating in the New Competitive Landscape: Building Strategic Flexibility and Competitive Advantage In The 21 sl Century," The Academy of Management Executive, November 1998, pp. 22-42.. I'. . r .... ,. \;. 18] Jain, "Key Constructs in Sucessful Is Implementation: South-East Asian Experience," Omega, Vol. 25, No.3, 1997, pp. 267-284. 19] Kotter, J. P., Leading Change, Boston, Mass: Harvard Business School Press, 1996. 20] Leidecker, J. K. and Bruno, A. V., "Identifying and Using Critical Success Factors," Long Range Planning, February 1984, pp. 23-32.. 21] Luftman, J. N., Lewis, P. R. and Oldach, S. H., "Transforming the Enterprise: The Alignment of Business and Information Technology Strategies," IBM Systems Journal, Vol. 32, No.1, 1993, pp. 198-221.. 22] Miles, R. H., "Corporate Transformation," Executive Excellence, October 1997, pp. 20.. 23] Peterson, L. D., "Reengineering Your Business," Industry Week, July 20, 1992, pp. 29.. 24] Pitman, B., "Critical Success Factors to Organizational Change," Journal ofSystems Management,. September 1994, pp. 40. 25] Rockart, J. F., ··Chief Executives Define Their Own Data Needs," Harvard Business Review, MarchiApril1979, pp. 82-93. 26] Rockart, J. F., "It in the 1990s: Managing Organizational Interdependence," Sloan Management Review, Winter 1989, pp. 7-17.. 27] Shaheen, G. T., "Approach to Transformation," Chief Execufi~e, March 1994, pp. 2-5.. 11,': ,,~. I ....

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