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完全媒體多工與非同時性綜效的比較 - 政大學術集成

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(1)國立政治大學廣告學系 碩士學位論文  . 完全媒體多工與非同時性綜效的比較. 政 治 大 The comparison 立of cross media synergies between. ‧ 國. 學. media multitasking and non-multitasking. ‧. n. er. io. sit. y. Nat. al. Ch. engchi. i n U. 指導教授:張郁敏 博士. 研究生:徐明佑 中華民國 105 年 04 月. v.

(2)  .  . 摘要    . 隨著行動載具的普及,媒體多工的情況儼然已成為現代人消費媒體的主要. 型態,本研究透過綜效研究的脈絡去了解在完全媒體多工的情境下所呈現的高 度認知資源競爭的同時順序性綜效,並且將其與低度認知資源競爭的非同時順 序性綜效進行比較,以目前最普遍的智慧型手機與電視同時使用為例,讓消費 者暴露在手機品牌官方網站與電視廣告中,試圖去理解他們在高度與低度認知 資源競爭中的資訊處理歷程以及傳播效果的差異。. 治 政 大 本研究透過實驗室實驗法進行研究,研究結果得出不同的媒介閱聽組合類 立. 型有不同的資訊處理歷程與傳播效果,在媒體多工的同時性使用情境下,消費. ‧ 國. 學. 者確實會感受到較高的認知負荷程度,而議題涉入程度與媒介閱聽組合類型的. ‧. 交互作用對於認知反應數量有顯著影響,且非同時與同時媒介組合在廣告態度. n. al. er. io. sit. y. Nat. 上的表現也具有顯著差異。. i n U. v. 關鍵字:媒體多工、完全媒體多工、跨媒介效果、資訊處理模式、認知反應、 廣告態度、品牌態度. Ch. engchi.  . I  .

(3) !........................................................................................................................!1! ............................................................................................................... 1! ............................................................................................................... 4!. !...............................................................................................................!6! ................................................................... 6!. 3. ..................................... 11!. 3. ......................................................................... 14!. 3. !............................................................................................................!23!. 治 政............................................................................. 大 24!. ............................................................................................................. 23!. 立. ..................................................................................................................... 27!. ‧ 國. 學. ................................................................................. 39!. !......................................................................................!47!. ‧. ( ......................................................................................... 47!. ............................................................................................................. 48!. Nat. sit. y. ............................................................................................................. 51!. er. io. ............................................................................................................. 55!. al. v i n Ch ................................................................................................. 67! U i e h n gc ......................................................................................... 70!. n. !.....................................................................................................................!67!. ................................................................................. 72!. !.............................................................................................................................!75! !......................................................................................................................................!85! ................................................................................................. 85! ................................................................................................. 87! ................................................................................................. 92! UNIQLO. ............................................................................. 96! ............................................................................................. 97! ..................................................................................................... 98! ................................................................................................... 105!. !. II.

(4) ! 2-3-1. ........................................................................................ 15. 2-3-2. ............................................................................................ 17. 2-3-3. .................... 19. 3-1-1. ................................................................................................ 23. 3-4-1. ........................................................................................ 41. 4-4-1. 1-1. 1-2 ............................................................................................ 55. 4-4-2. 2-1. 2-2 ............................................................................................ 56. 4-4-3. 3 ......................................................................................................... 58. 4-4-4. 4 ......................................................................................................... 60. 4-4-5. 5 ......................................................................................................... 62. 4-4-6. 6 ......................................................................................................... 63. 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. !. Ch. engchi. III. i n U. v.

(5) 2-1-1. 3. 2-2-1. 」. ........................................ 10. 8. ........................................ 14. 3. 3-2-1. ............................................................................................ 24. 3-2-2. ............................................................ 25. 3-2-3. ............................................................................ 27. 3-3-1. .................................................................................... 29. 8. 3-3-2. ............................................................................................ 31. 3-3-3. 8. 3-3-4. 8. 3-3-4. 8. t. 3-3-5. c. 立. 3-3-6. 3-3-9. t. c. t. ......................................................... 37. c. t. ......................................................... 38. ............................................................................ 42. 8. ............................................................................ 43. sit. io. 3-4-4. .................................................................................... 43. al. n. 3-4-5 3-4-6. 8. 3-4-7. 。. 4-2-1. .................................................................................... 44. er. 3-4-3. y. Nat. 3-4-2. ......................................................... 35. ‧. 3-4-1. ........................................................ 34 治 政 t ......................................................... 35 大 .................................................................... 36. ‧ 國. 3-3-8. ............................................................. 33. 學. 3-3-7. ............................ 33. 8. v i n Ch .................................................................................... 45 engchi U .................................................................................... 46 ............................................................................ 45. ( ............................................................................ 48. 4-2-1. n =138. ......................................................................... 49. 4-4-2. ............................................................ 50. 4-3-1. ................................................................................ 51. 4-3-2 4-3-3. ................................................................ 53. 3. ............................................................ 54. 3. 4-4-1 .............................................................................................................................. 56. !. 4-4-2. .... 57. 4-4-3. ............................ 59. 4-4-4. ............................................ 59 IV.

(6) 4-4-5. 8. ............................ 60. 4-4-6. 8. ............................................ 61. 4-4-7. ............................ 62. 4-4-8. ............................ 64. 。. 4-4-9. t. c. 4-4-10. ......................... 65. .................................................................................. 66. 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. !. Ch. engchi. V. i n U. v.

(7) 8. 2015. o. I. I. 2015 12-65. 8. u. c. 2014. 88 2. 政 治 2010大. 50. 立. 5. 14. ‧ 國. 學. FIND, 2014. 8. y c. io. c c. n. al. 8. sit. 8. Ch. engchi. (Media Multitasking) 8. i n U 8. 2015. er. 」. ‧. N. Nat. 8. c. v. (eMarketer,. 2013) (Media Multitasking) (Media Multitasking). (Zhang, W., & Zhang, L., 2012) Foehr, U. G. (2006). !. 1.

(8) Zhang, W., Jeong, S. H., & Fishbein, M. (2015). media). c. 8. e. i. Facebook. 2. 政 80%治 大. 立. ‧. ‧ 國. 學 49%. y. 2013. io. sit. FIND. n. al. er. Nat (simultaneous usage). Ch 3. engchi. (sequential). i n U. (sequential usage). 3. (simultaneous). 3. (Google, 2012 ). 2013. c. !. (Multitasking with. P. 2. v.

(9) i. O. 3. (Brasel, S.A. & Gips, J., 2011). i 8. 3. O. I8 FIND, 2014. 2015. I8. 立. 8. n. ‧ 國. y. sit. er. al. Ch. engchi. i n U. v. (Armstrong, G. B., & Chung, L., 2000; Zhong, B., Hardin,. M., & Sun, T.,2011; Wang, Z., Irwin, M., Cooper, C., & Srivastava, J., 2014) 8. 」. 3. 3 i. 3. i !. 8. ‧ 8. n. 8. 」. 學. io 8. o. 政 治 大8. Nat. 8. o. 3. i.

(10) (Chang, Y., & Thorson, E., 2004; Wang, A., 2007 Voorveld, H. A., Neijens, P. C. Smit, E. G, 2011. Wang et al., 2014). e. Foehr, U. G., 2006. Brasel, S. A., & Gips, J., 2011. 政 治 大. Voorveld, H. A., & van der Goot, M., 2013. 立. ‧ 國. ce. (Schultz, D. E., 1996; Belch. p. 學. i Belch 2009). ‧. 3. i 3. n. al. i. er. io. sit. y. Nat. 3. Ch. 3. engchi. i n U. v. 8 3. 3. i. !. i. 4.

(11) 1.!. 8. 2.!. 8. 。. i. 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. !. Ch. engchi. 5. i n U. v.

(12) c. 3 3. 政 治 大 3. 立. ‧ 國. 學. (synergy). C. ‧. Schultz, D. E., & Kitchen, P. J., 1997). Nat. io. n. al. sit. 8. er. 」. y. (Schultz, D. E., 1996. Ch. Chang, Y., & Thorson, E. (2004) 8. 8. engchi. (Information-processing Model). v i8 n U. (Elaboration Likelihood. Model) 8 c c 8. !. 8. 6.

(13) Dijkstra, Buijtels and Van Raaij(2005). 8. a. 8. a. 3. 8. 8 8. 8. 。. 8. 8 N c. 「. 立. 學. ang, A.(2007). 8 (SMS, Short Message Service) 8. sit. n. al. er. io Wickens(1984). 8. y. 8. Nat. 」. 8. ‧. 」. e. 8. ‧ 國. 8. I. 政 治 大 (Complementary Effect). Ch. (Information-processing Models). i n U. v. (Multiple Resource Theory). e n」g c h i. (schema). c. a (Wang, A., 2007) 」 c (Domke, Shah & Wackamn, 1998) Voorveld H.A.M. et al.(2011) !. 8 7.

(14) 」. 」. 8. 。 (Forward Encoding). (Multiple Source Perception) 8. 8. 8. 8. 8. (Dijkstra, 2002) 8. 政 治 大 (Harkins and Petty, 1987). 立. Maria Angeles Navarro-Bailon(2012). ‧ 國. ‧. 8. (Information. n. al. er. io. sit. y. Anderson(1981). Nat. (ELM). Integration Theory). 8. 學. 8. P. Ch. (Chang, Y., & Thorson, E., 2004). engchi. i n U. v. c c. c. c Varan, D., Murphy, J., Hofacker, C. F., Robinson, J. A., Potter, R. F., & Bellman, S. (2013) C !. e. c. 8 8. 8. a.

(15) 8. a. (Retrieval Practice Theory) 8. c. 3. 8. 8. 8. 8. (Appleton-knapp,. a. Bjork Wickens, 2005). (Cross-device). 」. (Cross-format). 」. 8. 8 8. 政 治 大. 立. I. 」. ‧ 國. 學. Chang & Thorson, 2004. Wang, 2007. ‧. Voorveld et al., 2011 Maria Angeles Navarro-Bailon, 2012 Varan, D. et al., 2013. ang, A., 2007. y. sit. al. n. 2004;. Ch. i n U. v. ELM Chang, Y., & Thorson, E., 2004;. engchi. Maria Angeles Navarro-Bailon, 2012 Wang, A., 2007. Dijkstra et al.,. Information-processing Models Chang, Y., & Thorson, E.,. io. 2003. Complementary Effect. t. er. Nat. 8. Multiple Resource Theory;. Forward Encoding; Voorveld H.A.M et al., 2011. Multiple Source Perception; Voorveld H.A.M et al., 2011 Information Integration Theory; Maria Angeles Navarro-Bailon, 2012 Retrieval Practice Theory; Varan, D. et al., 2013 3. !. 9.

(16) 2-1-1. 3. 」. 8. 3. Dijkstra et al. 2005. 8. +. 3 >. sequential. 立. ‧ 國 n. al. ang, A. 2007. Ch. engchi. er. io. (ELM). sit. y. Models). 3. 8. ‧. (Information-processing. Nat. 2004. >. 政 治 大. 學. Thorson, E.. a. (Complementary Effect). 8. Chang, Y., &. a. i n U. v. 8. 8. (Multiple Resource Theory) 3 (Information-processing Models). Voorveld. 8 (Forward Encoding). H.A.M. et al. 2011. 3 (Multiple Source Perception) !. 10. 。.

(17) Maria Angeles. 8. 8. Navarro-Bailon 2012. (Information Integration Theory). 3. Varan, D. et al.. 8. 2013. a. (Retrieval Practice Theory). 3. 3. 3. ‧. (Armstrong, G. B., & Chung, L., 2000. n. al. er. io. sit. y. O. Nat. 8. 3. 學. ‧ 國. 立. 政 治 大. i n U. v. 2011 Van Cauwenberge, A., Schaap, G., & Van Roy, R., 2014). Ch. engchi. Armstrong, G.B. & Chung, L (2000) a (Limited Capacity Information-processing). a Voorveld H. A.(2011) !. 8 11. Voorveld H.A.M,.

(18) 3 。. 3. I. 8. a. (cross-media). 」. (Chang, Y. & Thorson, 2004 Wang, A. 2007 Voorveld et al., 2011 Maria Angeles Navarro-Bailon, 2012. Varan, D. et al., 2013) I (Lang, A.,. 2000). 3. 政 治 大 (Voorveld H.A.M, 2011). 。. 學. 8. Van Cauwenberge, A., Schaap, G., & Van Roy, R.(2014). y. n. al. er. io. a. sit. Nat. 3. ‧. ‧ 國. 立. Ch I. engchi. i n U. v. C. 3 a e !. 。 12. (Armstrong, G.B.,.

(19) & Chung, L, 2000; Voorveld, H.A.M., 2011; Van Cauwenberge, A et al., 2014) a 。. i (Limited Information-processing; Armstrong & Chung, 2000 ;. t. Voorveld, H.A.M, 2011; Van Cauwenberge, A et al., 2014) Voorveld, H.A.M, 2011). (ELM;. (Multiple Resource Theory; Van Cauwenberge,. A et al., 2014) (Limited Capacity Theory) 3. (ELM). 立. 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. !. Ch. engchi. 13. i n U. v.

(20) 2-2-1. 3 3. Armstrong, G.B.. a. & Chung, L. (Limited Information-processing) 3. (2000) simultaneous Voorveld,. 8. H.A.M. (2011). 8. 8 (Limited Capacity Theory). 3. 立. 政 治 大. 8 。. ‧ 國. 8 8. 8. sit. y. a. al. er. (Multiple Resource Theory). n. 3. io. et al. (2014). 8. ‧. Cauwenberge, A. 8. 學. Nat. Van. a. Ch. engchi. i n U. v. 3. t. 3. 3. 3. !. 14.

(21) c. c. c. c. c. 政 c治 大. 立. 學. ‧ 國. .. c. ‧ sit. n. er. io. al i. Ch c. engchi. 2-3-1. !. y. c. Nat. Q. c. u. 15. i n U. v. i. c.

(22) (Klahr D., 1992). i. (sensory registers) (attention) (encoding). 3. (retrieval). D. H., 1996). (storage)(Pintrich, P. R., & Schunk,. 3. a. 立. 政 治 大a (consolidation) a. ‧ c. a. n. al. er. io. sit. y. Nat 2011. I. i. 學. ‧ 國. (elaboration). a(working memory). Ch. i n U. a. 3. v. engchi a. a. (central executive). c. (visuospatial sketchpad). (phonological loop). (episodic buffer). a. a (Baddeley & Hitch, 1974; Baddely, 2000) !. 16.

(23) a (Limited Capacity). (Lang, 2000). Lang(2000) i. c 「. u. i (Lang, 2000). 政 治 大. 立. c. 2011. n. al. er. io. a. sit. Nat. L. e I. Ch. engchi. 2-3-2. !. y. ‧. ‧ 國. 學. 3 Folk et al.(1992). 17. i n U. va. Lang(2000).

(24) Wang, Irwin, Cooper and Srivastava (2014) a. 11 (shared modality). (information modality) a e. e. (visuospatial sketchpad). 立. e. a. (phonological loop). 政 治 大. ‧. ‧ 國. 學. n. er. io. sit. y. Nat. al. 3. a. 2-3-3. Ch. engchi. v. issure involvement. a. a !. i n U. 3. 18. a.

(25) c. a. Baddeley & Hitch, 1974; Schunk, 1996; Baddely, 2000;. 2011. 2-3-3. 8. ‧ sit. (background) Chang(2015). e. n. al. er. io c. e. y. Nat. (foreground). 學. ‧ 國. 立. 政 治 大. Ch. engchi. i n U. v. 8 8 3. 3 8. 8 8 o. !. a. 19. 3.

(26) 8. 8 o. 8. (Wang et al., 2014) (Baddeley & Hitch, 1974; Schunk, 1996; Baddely, 2000) 3 8. 8. 政 治(Chang, 大2015) a. 8. 8. n. al. er. io. sit. y. Nat. o. o. ‧. 8. 8. 學. ‧ 國. 立. Ch. i n U I. engchi. v. 3. 3. 8 i. 3 8. !. 20. 3.

(27) 3 8 a 3 H1-1 H1-2. H2-1. H2-2. H1-1. 3. 立. H1-2. ‧ 國. 3. c. ‧. 3. y. Nat. c. io. sit. 3. n. al. er. H2-2. 3. 3. 學. H2-1. 政 治3 大. Ch. 3. engchi. i n U. v. 3. 8. i. 8. (Wang et al., 2014) 8 (Wang. 3 et al., 2014; Van Cauwenberge, A., Schaap, G. & Van Roy, R., 2014) I. 3 3. !. I. 。. 21. 8 3.

(28) 3. I 8 (Crafts, C. E., 2012). 3. 。. H3. 3. H4. 3. H5. 3. H6. 3. 立. i 3 8. 政 。治 大. ‧. ‧ 國. 學. n. al. er. io. sit. y. Nat. !. 3. Ch. engchi. 22. i n U. v.

(29) i. 3 c. 3. 立. ‧. ‧ 國. 學 y. sit. n. al. !. er. io. i. Nat. 。. i. 政 治 大. 3-1-1. Ch. engchi. 23. i n U. v. 8 3-1.

(30) (experimental method) 2. i. 3. x2. 3. 3-2-1 i 3-2-1. 立. 政 治 大 ) 3. n. al. Ch. 8. engchi. 1.. 24. y. sit. io. 8. ). er. Nat. !. (. 3. !. ‧. ‧ 國. (. 學. 3. i n U. 3. v.

(31) 8 c (Alperstein, 2005; Cameron, Schleuder, & Thorson, 1991; Pilotta & Schultz, 2005; Rosen, 2008) U. 2. t. 3-2-2 i 2.. 立. 政 治 大 O. ‧ 國. 學. Jeong, S. H., & Hwang, Y.(2014). sit. y. ‧. io. n. al. er. Nat. 8. 3-2-2. Ch. engchi 1.. i n U. v. U. 3-2-2 i. 2. 6 / Alperstein, 2005; Cameron, Schleuder, &. 1.. Thorson, 1991; Pilotta & Schultz, 2005; Rosen, 2008. !. 8. 25. /. /. /. UNIQLO.

(32) 3. Wang 2007 e i. I. 8. 8 U. 立. 8. 2. t. 政 治 大. ‧ 國. 學. Zaichkowsky(1985). 1994. y. ‧. Nat. n. al. sit. 3-2-3 i. er. io. !. e. Ch. engchi. 26. i n U. v.

(33) 3-2-3. UNIQLO. Zaichkowsky(1994). …. 1. 2. 3. 4. 5. 6.. 政 治 大 8. 7.. 立. 學. ‧ 國. 9. 10.. ‧. al. er. io. sit. y. Nat. (cover story). n. 「. 8. Ch. 「. e n g cih i. i n U. v. !. 1. ELM. 8 N. 8 8. !. 8 8. 27.

(34) i .. 2.. c. 8. 。. 2014. 立. 6. 6 6. io. sit. UNIQLO 8. n. al. Ch. (25%). ‧. UNIQLO. Nat. 6. UNIQLO. 。. e n g c6h i. UNIQLO. 8. !. 3-3-1. 28. 。. 8. i n U 8. v. 8 8. RE-JEAN. (31%). y. 28. 。. 學. ‧ 國. 45%. 。. er. O. UNIQLO. 治 政 UNIQLO 大6.

(35) 3-3-1. 8. 8 UNIQLO. UNIQLO. 學. ‧ 國. 立. 政 治 大. UNIQLO RE-JEAN. ‧. n. al. er. io. sit. y. Nat UNIQLO. Ch. engchi. UNIQLO. !. 29. i n U. v.

(36) 3.. (Petty & Cacioppo, 1983) e. 8. Petty & Cacioppo, 1983; 2007. 2008. 4.. 8. y. sit. io. al. n. !. 8. Nat. 8. 30. ‧. 6. 30. 學. 8. 治 政Facebook 大. ‧ 國. 立. 2014. er. 1999. Ch. 3-3-2. engchi. 30. i n U. v.

(37) 3-3-2. 1995. 8 !. 8. !. 8. !. I8. l. 8. Chang(2005). 8 I. 8. 2.. I. 8. 3.. I. 4.. I. 立88. 政 治 大 O. 學. ‧ 國. 1.. Chang(2005). 8. ‧. I O. y. Nat. I. n. al. er. io I. sit. I. 1.. Ch. …. engchi. 2. 3. 4. 5. 6. 7. 8. 9. 10. !. 31. i n U. v. Zaichkowsky(1994).

(38) 5. (1) y 50. 50 26. (2). 8 8 t. 8. 立. =.58, p<.001; M. =.76 p<.001). !. Ch. =4.87, SD 8. 3-3-3. n. al. engchi. 32. =5.03,. =.73, p<.001). sit. =5.58, SD. =5.4, SD. =.67, p<.001; M 8. =.95, p<.001; M 8. io. M. =5.35, SD. =5.4, SD. Nat. (M. =4.9, SD. er. SD 8. (M. =.72, p<.001; M. =4.7,. ‧. ‧ 國. =.75, p<.001). =5.7, SD 8. 學. =.52, p<.001; M 8. (M. y. 8 SD. 8. 政 治4 t大. i n U. v. =1.12, p=.04; 3-3-4.

(39) 3-3-3. 8. 8 8. 1.. 4.77. .52. 5.70. .72. 5.40. .75. 2.. 4.90. .67. 5.03. .58. 5.35. .73. 3. RE-JEAN. 4.37. .88. 4.96. .91. 4.98. .78. 4.. 5.40. .95. 4.87. 1.12. 5.58. .76. 5.. 4.63. .94. 4.68. .97. 5.23. .90. 8 治 t 政 8大. 3-3-4. .00***. 5.85. .00***. 4.26. .00***. 5.56. .00***. 5.79. .00***. 1.31. .22. 3.39. .01**. 3.92. .00***. 4.64. .00***. 2.45. .04*. 6.60. .00***. 2.14. .06. 2.20. 4.30. .00***. al. n. *p<.05, **p<.01, ***p<.001. 7.42. io. 5.. .00***. y. Nat. 4.. 4.64. ‧. 3. RE-JEAN. t. sit. 2.. t. .06. er. 1.. 立. 學. ‧ 國. t. Ch 8 engchi. ANOVA). v. (One-way. (F(2,27)=1.55, p=2.31). 8. (F(2,27)=2.91, p=.72). i n U. (F(2,27)=.93, p=.41). 3-3-4. 8 (M=5.4, SD=.95). 8 (M=5.58, SD=.76) 8. !. 33. 8.

(40) 3-3-4. 8 8. 8. F. p. F. p. F. p. 1.55. 2.31. 2.91. .72. .93. .41. *p<.05, **p<.01, ***p<.001 (3) i. 立. c 政 治 大 (t=2.31, p=.05). ‧ 國. (M=4.29, p=.33). 4 3-3-5. 3-3-6. n. al. er. io. sit. y. Nat =4.31, SD. !. 4. ‧. c. t. 學. (M=4.63, p=.02). t. Ch. =1.53, p=.54; M. i n U. =3.43, SD. engchi. 34. v. =.92, p=.09. M.

(41) 3-3-5. c. t. t 4.63. .70. 4.29. .90. 3.95. .78. 3.45. 1.01. 4.14. .89. 4.53. 1.16. 3.88 3.50. .05*. 1.95. .08. -1.439. .18. 治 政 1.10 大 1.13 .98. 4.31. 1.53. 3.43. .92. .29. 1.91. 學. ‧ 國. 立. 2.31. .09. *p<.05, **p<.01, ***p<.001. ‧ sit er. io. t. n. al. 4.63. Ch. e n g.70c h i U. v ni. 2.86. .02*. .90. 1.02. .33. 3.95. .78. -.20. .84. 3.45. 1.01. -1.73. .19. 4.14. .89. .50. .63. 4.53. 1.16. 1.44. .18. 3.88. 1.10. -.35. .74. 3.50. .98. -1.61. .14. 4.31. 1.53. .64. .54. 3.43. .92. -1.96. .09. 4.29. *p<.05, **p<.01, ***p<.001 !. y. t. Nat. 3-3-6. 35.

(42) 1.. 3-3-7 Facebook y 40. 立. 政 治 大. 3-3-7. 6. io. al. UNIQLO. 8. n. U. c. I. U. 8 4. U. Ch. 1000. engchi. i n U U. v. UNIQLO. 6. 4. UNIQLO. 6. UNIQLO U. U UNIQLO. 8. er. Nat. U. UNIQLO. y. UNIQLO. 4. sit. 6. ‧. ‧ 國. 學. UNIQLO. u. c. 8. UNIQLO. 8 U. 4. r. 4 。. UNIQLO. i. 8 !. 36. 1. 「. UNIQLO. ).

(43) 2. 46 25%. 40. 30. 10. 75. (20%). (35%). (17.5%) t. c (t=3.89, p<.001). (t=7.64, p<.001) t. SD=.87, p<.001). (M=4.71, 4. 4. 立. (M=4.21, SD=.93, p=.16). 政 治 (M=4.44, 大 SD=1.05, p=.01). 學. ‧ 國. (M=3.44, SD=1.09, p=.002). c. ‧. 3-3-8. t. n. al. er. io. sit. Nat. c. 4.71 4.21. Ch. e n .87 gchi U .93. 4.44. 1.05. 3.44. 1.09. *p<.05, **p<.01, ***p<.001. !. y. 3-3-8. 3-3-9. 37. tv i n. 3.89. .00***. 7.64. .00***.

(44) 3-3-9. t. c. t 4.71. .87. 5.13. .00***. 4.21. .93. 1.44. .16. 4.44. 1.05. 2.61. .01*. 3.44. 1.09. -3.28. .002**. *p<.05, **p<.01, ***p<.001. 政 治 大. 立 8. ‧. ‧ 國. 學 8. Ch. engchi U. 8. !. 38. er. 8. n. al. sit. (filter ad). io. 8. y. Nat. 8. v ni. 8.

(45) y i. y. 8 . Facebook 150. 立. i. Apple iPad2 16GB. ‧ 國. h. ‧. 9. n. al. er. io. sit. y. Nat. ). Sony. 學. 8. 政 治 大. Ch. engchi. i n U. i. 1.. !. 39. v. 9.

(46) 8 c. 8 。. c. 2.. 立. ‧ 國. ‧ y. sit. n. al. er. io c. Ch. engchi. i n U. v. e c. !. 8. c. Nat. 3.. 學. c. 政 治 大. 40. 8.

(47) 3-4-1. ! ! !. !. !. !. !. 立. ‧ 國. !. !. 學 !. 8 !. Nat. n. a9l. Ch 1.. !. sit. !. er. io !. y. ‧. !. 政 治 大. e n g c3 h i. i n U. v. !. /. U !. 2.. !. 8. 8. !. !. 8 !. 。 41. !.

(48) 3. 8 8 8. 1.!. 8 8. 立. 。. 政 I治 8 大. (Lutz, 1985). Durvasula, S., Andrews, J. C., Lysonski, S., & Netemeyer, R. G. (1993). ‧ 國. 學 3-4-1. ‧. 3-4-1. 8. a l 1. 2.C h. n. 3.. I8. er. io. U. Lysonski, S., & Netemeyer, R. G. (1993). sit. y. Nat. Durvasula, S., Andrews, J. C.,. i n U e n g c h iI8. v. 8. 2.! P (brand awareness). (brand image). (Keller, K. L., 1993). Hoyer & Brown(1990). Park, C. W., Jaworski, B.. J., & Maclnnis, D. J.(1986). P 3-4-2. !. c. 42.

(49) 3-4-2. Hoyer & Brown(1990). U 1. UNIQLO. 6. 2.. UNIQLO. Park, C. W., Jaworski, B. J., 1.. UNIQLO. 6. 2.. UNIQLO. 6. 3.. UNIQLO. 6. 4. 5. 立. 治 6 政UNIQLO 大 UNIQLO. 、. 6. ‧. ‧ 國. 學 (Fishbein & Ajzen, 1975;. y. Nat. io. n. al. sit. Chang(2005)i. er. Lutz et al., 1983 ). 3-4-3. Ch. engchi. i n U. v. 3-4-3. Chang(2005). 6 I I. O. I I. !. LOGO. U. & Maclnnis, D. J.(1986). 3.!. 6. 43.

(50) 4.!. Paas & & van Merriënboer, 1994; 2000 Kalyuga, S., Chandler, P., & Sweller, J., 2000; Eveland, W. P., & Dunwoody, S., 2001;. 2000. 2008 3-4-4 i. Kalyuga, S. et al., 2000;. Dunwoody, S., 2001;. I 1.. 8. 2.. y. Nat. 3.. n. al. er. 4.. io. 2008. sit. 2000. 5.!. ‧. Eveland, W. P., &. 學. ‧ 國. 立. 治 政 大 3-4-4. Ch. engchi. i n U. 8 8. v. a a. a (Craik, 2002; Craik & Lockhart, 1972;. 2011). Eveland W. P. & Dunwoody S.(2002). 3-4-5 i. !. 44. 8. a.

(51) 3-4-5. Eveland W. P. & Dunwoody. I… 1.. S.(2002). 2. 3. 4.. 6.!. 立. ‧ 國. 8. n. al. 3-4-6. Ch 3-4-6. engchi. !. y i n U. v. 8. Chang(2005) Haley & Baldinger(1991). (Haley & Baldinger,. 8. sit. 8. er. Chang(2005)i. io. 1991). Nat. 8. ‧. 7.! 8. 8. (Maclnnis &. 學. Jaworski, 1989). 政 治 大 8 8. 8 1.. I. 8. 2.. I. 8. 3.. I. 8. 4.. I. 8. 45. O.

(52) 8.! 。 。. I. 8. 。. 8. Bower, A. B., & Landreth, S. (2001) (2011)i. Voorveld, H. A. M.. 。. 3-4-7 3-4-7. Bower, A. B., & Landreth, S.. 立1.2.. (2001). 政 治6 大 。 。. 。. UNIQLO 。. ‧. n. al. er. io. sit. y. Nat. !. I. 學. ‧ 國. Voorveld, H. A. M. (2011). 。. Ch. engchi. 46. i n U. v. UNIQLO.

(53) !. i ! (. 150 U. 2. 立. 32. 23.2%. 106. 20. 5. ‧. … 4-1-1 i. n. al. er. io. sit. y. Nat. !. 76.8%. 學. ‧ 國. 138. UNIQLO治 6 政 大. Ch. engchi. 47. i n U. v.

(54) 4-2-1. (. ). 3 ). 立. D. 16. Nat. F. 17. G. 16. H. 16. io. n. 138. (66.6%). 6. 14. (30.0%). (70.0%). 3. 14. (17.6%). (82.4%). 0. 16. (0%). (100%). 1. 17. (5.6%). (94.4%). 3. 14. (17.6%). (82.4%). 7. 9. (43.8%). (56.3%). 6. 10. 學. 8. al. 17. 政 治 大 E 18. ‧ 國. 8. C. (33.3%). y. !. 20. 12. sit. (. B. 6. (37.5%). (62.5%). 32. 106. (23.2%). (76.8%). er. (. 18. ‧. 3. A. (100%)i v n Ch U engchi. ! !. i. 8 8. 。. !. i. 48.

(55) P 4-2-1. Cronbach’s. 8. α=.63. Cronbach’s α=81 1985. Cronbach’s α=.85. Cronbach’s α. Cronbach’s α. 0.7. 0.9. 0.9 Cronbach’s α. 0.7. 8 i. Cronbach’s α=.79. ‧ 國. 學 ‧. io. sit. y. n =138. al. er. Nat. 4-2-1. 3. n. 8. Ch. engchi U. 。 !. !. Cronbach’s α=.87. Cronbach’s α=.84. 8. !. P. 治 政 Cronbach’s 大 α=.81. 立. Cronbach’s α=.74 8 。. 0.5. !. 49. v n7i. Cronbach’s α 0.63 0.81. 4. 0.85. 4. 0.81. 4. 0.74. 4. 0.79. 4. 0.87. 3. 0.84.

(56) e. 8. Holsti(1969). i Dominick(2003). 25. 18.1 i. 立. 4-4-2. 學. 0.97. ‧. 4-4-2. y. Nat. io. 0.98. al. n e. 8. Ch. 1. !. i n U. 0.95. engchi. 50. sit. ‧ 國. 0.90. 政 治 大c i. er. Wimmer. v. 0.99 0.97 1.

(57) !!. !. ! !. ! !. 4*3*1. t (t=4.45, p=.00) 4. 立. 4. c. 學. ‧ 國. (M=5.24, SD=1.46). 治 政(M=3.48, 大 SD=1.80). 4-3-1. ‧. SD. t. 5.24. 1.46. p. 4.45. .00***. n. er. io. al. sit. y. Nat. M. 3.48. Ch. *p<.05, **p<.01, ***p<.001. 1.80. n U engchi. iv. c 8 3. 3. t !. c. 8 51.

(58) 。. I 4-3-2. 4-3-3. 3. 2. A. E. E. A. 8. ME=5.74, SDE=0.72) 3. E. C. 8. 立. G. (t=-2.71, C. 學. SDC=0.85; MG=5.88, SDG=0.72). 3. ‧. n. al. er. io. sit. y. Nat. i. 2. 治 政 大 G. ‧ 國. p=.01). !. (MA=4.88, SDA=0.98;. 8 3. 8. (t=-2.99, p=.00). 8. Ch. engchi. 52. i n U. v. (MC=5.13,.

(59) 4-3-2. A. 5.46. 0.66. G. 5.88. 0.72. B. 5.33. 1.16. F. 5.01. 1.19. B. 5.33. 1.16. H. 5.23. 0.64. 0.34. .74. .08. .41. 0.65. 4.88. 0.98. 5.41. 0.81. 5.43. 0.99. 5.73. 0.69. 5.03. 0.73. 5.33. 0.54. 5.28. 0.76. 5.03. 0.73. 5.74. 0.83. -1.76. 5.76. 立 0.72. .63. 4.71. -1.66. .10. -0.98. .33. 1.34. .19. n. al. 0.68. E>A. *p<.05, **p<.01, ***p<.001. !. Ch. SD. 5.73 5.33. 0.73. 5.20. engchi U. 53. v i n. t. p. -1.42. .17. -1.22. .23. -1.91. .07. 0.65. .52. y. 0.87. 0.81. 4.88. t. 0.54. sit. 5.58. SD. er. E. -0.48. p M 治 政 0.98 .00***大 5.41 -2.99. io. 0.66. M. Nat. B&H. 5.46. p. ‧. B&F. A. t. 學. A&G. SD. ‧ 國. A&E. M. 0.70. M. SD. 5.31. 1.12. 5.33. 0.90. 5.31. 1.12. 5.63. 0.90. 4.80. 1.23. 4.98. 1.24. 4.80. 1.23. 5.23. 1.17. t. p. -.06. .96. -0.89. .38. -0.44. .66. -1.06. .30.

(60) 4-3-3. C. 5.13. 0.85. G. 5.88. 0.72. D. 5.28. 1.27. F. 5.01. 1.19. D. 5.28. 1.27. H. 5.23. 0.64. 0.74. 5.76. 0.65. 5.41. 0.74. 5.73. 0.69. 5.61. 1.03. 立 0.72. .13. 5.74. .01**. 5.37. 0.78. G>C. 5.43. 0.99. 5.23. 1.19. 5.28. 0.76. 5.23. 1.19. 0.62. 0.13. .90. -2.71. p M 治 政 0.78 大 5.41 -1.45 .16. .54. 4.71. .82. -0.13. 0.90. 1.51. 0.15. n. al. 0.68. -0.23. *p<.05, **p<.01, ***p<.001. !. Ch. SD. 5.73 5.61. 0.73. 5.20. engchi U. 54. v i n. t. p. -1.5. .14. -1.29. .21. -0.41. 0.69. 1.31. .20. y. 0.87. 5.37. t. 1.03. sit. 5.58. SD. er. E. -1.55. io. 0.85. M. Nat. D&H. 5.13. p. ‧. D&F. C. t. 學. C&G. SD. ‧ 國. C&E. M. 0.70. M. SD. 5.33. 0.53. 5.33. 0.90. 5.33. 0.53. 5.63. 0.90. 5.08. 1.20. 4.98. 1.24. 5.08. 1.20. 5.23. 1.17. t. p. 0.00. 1.00. -1.14. .26. 0.24. 0.81. -0.35. 0.73.

(61) 。 2 。. 2 。. 2 Ia 4-4-1. ‧ 國. 學. 。. ‧. Ia. i. y. Nat. io. sit. 。. er. H1-2. 1-2. 政 治 大. 立 H1-1. 1-1. n. i a l Ia v i n Ch 6 。 engchi U. 1-1. 1-2. Ia. 。. i. 。 Ia. 。. 。. Ia c. 。. (F=0.02, p=.89). 。. c. (F=4.75, p=.03). 。 i. 55. i 。. c Ia. !. (F=1.41, p=.24). c. 。.

(62) (F=0.01, p=.91)。 a. i H1-1 H1-2. 。. I. 。. O. 4-4-1 4-4-1. Ia. (A). DF. MS. F. p. 1.25. 1. 1.25. 1.41. .24. 0.02. 1. 0.02. 0.02. .89. 4.22. 1. 4.75. .03*. 2.36. .13. 0.05. .82. 0.01. .91. 2.09. 立. 4.22 治 政 大 1 2.09 1. 0.05. 0.01. 1. 0.01. 56.841. 64. 0.888. Nat. y. n. al. er. io. *p<.05, **p<.01, ***p<.001. 71. sit. 2068.69. Ch. engchi. i n U. .c. 4-4-2. !. ‧. 0.05. ‧ 國. A×B. O. SS. 學. (B). c. 2-1 2-2. 56. v.

(63) H2-1. 。 .c. H2-2. i. 。 .c. 2-1. 2-2 .c. 。. 。. c. 4-4-2 p=.041). i. p=.783). i. 0. c (F=6.01, p=.017). (F=1.43, (F=4.34,. 。. i. 立. 政 治 大c. 。 (F=4.13,. .c. H2-1. DF. MS. 1. 14.64. 1. 0.19. 6.01. .017**. 10.59. 1.43. .041*. 1. 0.19. 4.34. .783. 1.17. 1. 1.17. 0.48. .491. 0.48. 1. 0.48. 0.20. .658. 10.06. 1. 10.06. 4.13. .046*. 155.99. 64. 2.44. 908.00. 71. n. al. 10.59. (B) A×B. Ch. engchi. *p<.05, **p<.01, ***p<.001 !. O p. 14.64. (A). c. F. io. SS. y. .. Nat. 4-4-2. H2-2. sit. 。. 57. er. .. i. ‧. ‧ 國. 學. p=.046)。. i n U. v.

(64) 4-4-3. H3. i. 3. i. 立. 0. c. 、. (F=13.10, p=.00)。. n. er. io. sit. y. i. 2. al. Ch. (F=0.37,. (F=1.22, p=.68). ‧. (F=0.21, p=.65). Nat. !. c 。. 、 4-4-3. 政 治。 大. 學. ‧ 國. 。. p=.55). 3. engchi. 58. i n U. v. 。.

(65) 4-4-3. c SS. DF. MS. F. p. 0.18. 1. 0.18. 0.37. .55. 0.10. 1. 0.10. 0.21. .65. 0.60. 1. 0.60. 1.22. .68. 6.44. 1. 6.44. 13.10. .00***. 32.41. 66. 0.49. 669.31 *p<.05, **p<.01, ***p<.001. 立. 。. ‧ 國. c. 、 =0.86; M. =2.64, SD. =0.73, F=13.10, p=.02)。. Nat. sit. io. 2). 。. y. i i. n. al. er. =3.26, SD. O. 4-4-4. Ch. engchi H3. 。. i n U. v. 。. 4-4-4. 3.26 2.64. O. SS. DF. MS. F. p. 6.44. 1. 6.44. 13.10. .00***. 0.86 0.73. *p<.05, **p<.01, ***p<.001. !. 。. ‧. (M. 71 政 治 大. 學. i. O. 59.

(66) 4-4-4. 4. H4. 4. i. c 。. 學. ‧ 國. 立. 政 治。 大. (F=0.23, p=.637). 。. (F=9.24, p=.00) 、 (F=13.10, p=.01). n. al. SS. Ch. c. i n U. eDFn g c h i MS. v. 4-4-5 O. F. p. 0.09. 1. 0.09. 0.23. .637. 2.79. 1. 2.79. 7.21. .01*. 3.57. 1. 3.57. 9.24. .00***. 3.11. 1. 3.11. 8.05. .01*. 25.52. 66. 0.39. 669.31. 71. *p<.05, **p<.01, ***p<.001 !. sit. io 4-4-5. 、. er. 2. 。. y. Nat. i. ‧. (F=7.21, p=.01). 60.

(67) c. 。. 。 (M. 、 =4.47, SD. =0.10; M. =5.20, SD. =0.11,F=8.05, p=.01)。. i. 。. 。 H4. 。. 立. SS. DF. 3.11. 1. MS. F. p. 3.11. 8.05. .01*. 0.10. ‧. 5.20. 0.11. y. Nat. n. er. io. al. sit. *p<.05, **p<.01, ***p<.001. !. O. 學. ‧ 國. 。. 政 治 大. 4-4-6. 4.77. 4-4-6. O. Ch. engchi. 61. i n U. v.

(68) 4-4-5. 5. H5 5. 。. 立. (F=0.00, p=.97). (F=53.25, p=.00). 、. y. n. al. SS. Ch. c. i n U. eDFn g c h i MS. v. O F. p. 0.03. 1. 0.03. 0.15. .90. 0.00. 1. 0.00. 0.00. .97. 11.32. 1. 11.32. 53.25. .00***. 0.24. 1. 0.24. 1.13. .29. 14.02. 66. 0.21. 2042.5. 71. *p<.05, **p<.01, ***p<.001 !. 。. sit. 4-4-7. 。. io 4-4-7. (F=1.13, p=.29)。. i. Nat. H5. 、. ‧. 。. i. er. 。. (F=0.15,. 學. ‧ 國. p=.90). 政 。0治 大. c. 62.

(69) 4-4-6. 6. H6 H6. 立. 政 治 大。 (F=0.51, p=.48). 。 i. (F=9.42, p=.00). (F=0.67, p=.42)。. 。. sit. y. Nat. 。. io. er. i. a l 4-4-8 v i n Ch engchi U. n. !. 、. ‧. 。. c. 學. (F=2.27, p=.14). ‧ 國. 。. 63. H6.

(70) 4-4-8. c. O. SS. DF. MS. F. p. 1.50. 1. 1.50. 2.27. .14. 6.21. 1. 6.21. 9.42. .00***. 0.34. 1. 0.34. 0.51. .48. 0.44. 1. 0.44. 0.67. .42. 43.47. 66. 0.66. 1977.11 *p<.05, **p<.01, ***p<.001. 立. 71 政 治 大. ‧. ‧ 國. 學. H5. i 。. sit. y. Nat. t. n. al. er. io. 2. 。 =5.14, t=2.52, p=.02)1. Ch. engchi. i n U. (M. (M. v. =5.36, M. =5.69, M. t=2.57, p=.02)。. =5.51,. 。 。. 。 4-4-9. !. 。. 64. 。.

(71) 4-4-9. t SD. 5.36. 0.67. 5.14. 0.60. 5.69. 0.89. 5.51. 0.88. 立. p. 2.52. .02*. 2.57. .02*. 學. 。. H1-1 H1-2. H2-1 H2-2. 。. H3. .. y. sit. n. Ch. H5 H6. 。. engchi. 65. er. io. H4. al. 。. ‧. Ia. 。. Nat. !. t. 政 治 大. *p<.05, **p<.01, ***p<.001. ‧ 國. M. O. i n U. O. v. 。 。 4-4-12. 。.

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