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National Sun Yat-sen University Institutional Repository:Item 987654321/36500

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A Study of Organization Performances That Volunteers Participate in Nonprofit Organization Coproduction +,-NSC88-2416-H-110-036-E18 ./0-123 456-789:;<= > ? @ ABACDEFGLISREL HI@ JK6AL M!N OPEQRST()U M!A.?VWEGXM!Y$Z ![\C]()^_F`ab A56cdEGDVefg hijklmnopA56Eqr s]topAM!u6Evwxy A![&'wC'z{EG X<|}~fh$Z![& 'A()€ ‚ƒ-„M!„  Abstract

This study has two purposes. First, using LISREL to construct “volunteer coproduction model” to understand organization factors that effected volunteer coprodution and the organization performance after volunteer coprodution. Second, Using two-way ANOVA analysis to research how to combine different attributions of nonprofit organizations (NPOs) with different styles of volunteer coproduction and different volunteer management functions will produce more organization performance. Finally the study will propose NPOs how to

manipulate volunteer coproduction and make the missions of NPOs will come true early.

Keywords: nonprofit organization, coproduction, volunteer. F„…†BA- B‡Aˆ‰RŠ‹ Œ -F„Ž‘’ EF“”•‰RAŒ E–—!˜ A™šdE›nœž„Ÿ ¡¢ £¤„¥¦§¨©ª««Ey¬ U­®¬¯ °±² (Rothschild,1979)€D„— ] \ ³ ´ µ (donors) ¶ ª  · ¸ µ (contributors) E ¹ z [ $ º » (¼)(community)(common)AB ½(Drucker,1990)EŠ„— ] m ¾ ¿ ´ À Á  à A Ä Å ± Æ (Levine and Fisher,1984; Whelan and Dupont, 1986; Parks et al.,1981)€

Çm¾ÈÉAŠÊŒ E@ Ë ÌÍÎLM!PAˆ NOEkVqÏkAˆ v#€ÐэAŽÒkÓE M!YE™š°8 ÔÇ !µÕÖµA×?ØÙE UÚÛÜ !µÝÞÕÖµßà* áAâãEGäåB½ˆy æ(Kao and Yang,1997a)EçèbKao

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2 and Yang(1997b)Aéê ë[ M!YE$ì56Aí îœ/ï#Að‘EçñF“ l mòÕÖµAßàEóônV Çõö÷øõöNùÚ()úŘ ûAüý€ QþEC ë[ M!YGxyúÅA˜ û z { (Sharp,1980; Bjur,1981; Rosentraub, Mark, and Sharp, 1981; Brudney and England,1983;

Thomas,1987)€Ferris(1984)`2Aë [M!G ú ÅAL '¢PLi'¢PE% 8 '¢A †Z¦ áy¬![Ei'¢ A `VÇä$Z ÄúÅA£€ †Q M!\C´Zz56AúÅ  !"qdEç#w$qlmB ½¼%A&'íîEQ\C´Z ­A(‘ä€ D„ uK)- 1.@ JK6AM!NOˆ †éê YEJ¬AM!*ï NOE—ÌJ+- *ïYM!NO®,-./Ì 2.ab@ Au®+E z{M!Añ–01E$ Z'w2C®,dA·¸E3 %845$ZB½Aä„6´ |Aüä„7A „GX úŘûAz{«€VQq 8sM!E9GC'Aä B½yæ€ 3.Ð? ì56AÄÅ@ º»-E`:;<AM! ñ–01*þE=ç>?@å R'wÈAAEVÇR 'wAABEváC Ä Å@º»-EÐR'w ÈAnDE–—™'C'AE F­ECGÇA! E VÚ$! HIA()EUÚJ ªAÄÅ@º»-€ 4.Ð?z{M!0 1Ers1M!7KE%LM AAEN†1O.<$ZM! A[P/AíîÇE–—ò QRSÎTšEˆUVŒ A@W„XY¾7«€ 5.’Z1O.<$Z M!A7KZ[E:;\1O.< @]Aˆ|J."þE\å þR^ÆA()E4_$Z a`aîA d^ÆEº'b AMcd^ƀÐ$ZAa` dd1E`1O.<Re5@fAÍ "gEdr1M!A7KÇE ¹h¬#1M!aî ![& '€ 6.óÐiCCMc^ÆENF “º'b#jP/ì56y ÎE3k$Úy¬1O.<$ ZQ‹lm×?dAnoEÚp¤S     ξ 1 ξ 2 ξ 3     η 1 -0.41 0.49 0.62 0.72 -0.89 0.61 0.24 0.19 0.46 0.57 0.71 0.39 η 2 η 3 η 4 η 5

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4 Rf0ª«()t*¤»0S _+,-µe.Bl«()Ì º/HIfS_ t*" (01" 2Ä'÷G

Bjur, Wesley E.(1981), “Coproduction in Human Service Administration”, International Journal of Public Administration, Vol.3, pp.389-404.

Brudney, Jeffery L. and Robert E. England(1983), “Toward a Definition of the Coproduction Concept”, Public Administration Review, January/February, pp.59-65.

Ferris, James M. (1984), “Coprovision: Citizen Time and Money Donation in Public Service Provision”, Public Administration Review, Vol.44, July/August, pp.324-333.

Kao, Ming-Rea, and Dong-Jenn Yang(1997a), “A study on Behavior and Recruitment of Volunteers in Nonprofit Organizations -- In the Case of Kaohsiung Museum of Fine Arts”, Pan-Pacific Management Review, Vol.1, No.1, August, pp.125-140.

Kao, Ming-Rea and Dong-Jenn Yang(1997b), “The study of Service Quality in Nonprofit Organizations -- A Case Study of Volunteers Coproduction in Kaohsiung Museum of Fine Arts”, International Conference on Comparative Management Proceedings, May, pp.333-339.

Levine, Charles H. and G. Fisher (1984), “Citizenship and Service Delivery: The

Promise of

Coproduction/Response/Discussion”, Public Administration Review, Vol.44, March, pp.178-189.

Parks, R. B., P. C. Baker, L. Kiser, R. Oakerson, E. Ostrom, V. Ostrom, S. L. Percy, M. B. Vandivort, G. P. Whitaker, and R. Wilson(1981), “Consumers as Coproducers of Public Services Some Economic and Institutional Considerations”, Policy Studies Journal,

Vol.9, Summer, pp.1001-1011.

Rosentraub, M. S. and R. Warren(1987), “Citizen Participation in the Production of Urban Services”, Public Productivity Review, Vol.10, Spring, pp.75-89.

Rothschild, Michael L. (1979), “Marketing Communications in Nonbusiness Situations or Why It’s So Hard to Sell Brotherhood Like Soap”, Journal of Marketing, Vol.43, Spring, pp.11-20.

Sharp, Elaine B.(1980), “Toward a New Understanding of Urban Services and citizen Participation: The Coproduction Concept”, Midwest Review of Public Administration, Vol.14, No.2, June, pp.105-118.

Thomas, J. C.(1987), “Neighborhood Coproduction and Municipal Productivity”, Public Productivity Review, Summer, pp.95-105.

Whelan, Robert and Robert Dupont(1986), “Some Political Costs of Coprovision: The Case of the New Orleans Zoo”, Public Productivity Review, Vol.10, Winter, pp.69-75.

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