A Study of The Performance Measurement on Supply Chain Management 林虹葦、王學銘
E-mail: 9607652@mail.dyu.edu.tw
ABSTRACT
Recently, many enterprises, use the supply chain management to reduce the cost, increase market share, the sales volume and enhance customer relationship as well as the automobile maintenance and repair industry. The after-sale maintenance and repair market of heavy vehicle in Taiwan may divide into two categories parts, the original manufacturer factory service and general maintenance workshop service. Under this environmental conditions the ways to obtain the auto parts are very different. Therefore domestic automobile maintenance industry need to have a set of appraisal system to evaluate the performance of supply chain management ,if they want to solve the auto parts and technical requirement problems, and proper attention for both service quality, customer service. These will keep the Auto maintenance industry continuous improvement. This study hope to establish a weighted indicator to evaluate the performance of supply chain management for automobile maintenance. And then, using the expert Questionnaires through AHP industry method to evaluate the performance of each sector in supply chain ,also ,we can understand the importance and differences between each indicator.
Keywords : Supply Chain Management ; Supply Chain Operation Reference ; Analytic Hierarchy Process ; Performance Indicator ; Maintenance and Repair Industry of Heavy Vehicle.
Table of Contents
中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．．．．．．
iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． v 內容目錄 ．．．．．．．．．．．．．．．．．．．．
． vi 表目錄 ．．．．．．．．．．．．．．．．．．．．． vii 圖目錄 ．．．．．．．．．．．．．．．．．．
．．． x 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究動機與背景．．．．．．．．
．．．． 1 第二節 研究目的．．．．．．．．．．．．．．． 2 第二節 研究範圍．．．．．．．．．．
．．．．． 3 第四節 研究流程．．．．．．．．．．．．．．． 4 第二章 文獻探討．．．．．．．．．．．
．．．．．． 5 第一節 供應鏈、供應鏈管理及應用．．．．．．． 5 第二節 供應鏈績效之探討．．．．
．．．．．．． 18 第三節 汽車產業及汽車維修業概況．．．．．．． 50 第三章 研究方法．．．．．．．．
．．．．．．．．． 60 第一節 AHP介紹．．．．．．．．．．．．．．．．61 第二節 建立AHP層級架 構 ．．．．．．．．．．． 69 第三節 研究架構．．．．．．．．．．．．．．． 71 第四章 研究結果與分析
．．．．．．．．．．．．．． 72 第一節 問卷設計．．．．．．．．．．．．．．． 72 第二節 問卷回 收結果．．．．．．．．．．．．． 72 第三節 有效問卷檢定結果．．．．．．．．．．． 73 第四節 研 究結果．．．．．．．．．．．．．．． 73 第五章 結論與建議．．．．．．．．．．．．．．．． 86 第一節 研究結論．．．．．．．．．．．．．．． 86 第二節 研究建議．．．．．．．．．．．．．．． 92 參考文獻 ．．．．．．．．．．．．．．．．．．．．． 93 中文部分 ．．．．．．．．．．．．．．．．．．．．． 93 英文 部分 ．．．．．．．．．．．．．．．．．．．．． 98 附錄 專家問卷．．．．．．．．．．．．．．．．．． 114 REFERENCES
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