台灣地區口譯員工作價值觀與工作滿意度調查

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Appendix A Questionnaire

台灣地區口譯員工作價值觀與工作滿意度調查

作者 : Katie Chen

親愛的受訪者您好：

本問卷旨在調查台灣地區口譯員的工作價值及工作滿意狀況，以供學術研究之用，希望您能在百忙中惠予填答。

問卷結果僅供學術研究之用，結果分析將以不記名方式進行，您的資料絕對保密，不對外公開，敬請放心依據自身實際感受填答。在此對您的協助致上萬分謝意與感激。耑此，敬祝

順心愉快！

國立台灣師範大學翻譯研究所指導教授陳子瑋博士

研究生陳凱怡敬上

必須回答有 '*' 記號的問題

第一部份

請簡要回答下列問題。

您從事口譯工作的動機是 1*

在口譯工作中，最令您感到「滿意」的是 2*

在口譯工作中，最令您感到「不滿意」的是 3*

您認為要提升口譯員的工作滿意度，必須 4*

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第二部份

[填答說明] 以下敘述係關於您對於工作的看法。請於閱讀每道題目後，評估您對該題項的「重視程度」，並於最符合的答案做記號。一般而言，我覺得:

能在工作中不斷獲得新知識和技術 5*

非常不重要不重要普通重要非常重要

在工作中能對事情做深入的分析與研究 6*

在工作中能發揮自己的創意 7*

能從事具前瞻性的工作 8*

從事的工作具變化及挑戰 9*

在工作中能充分發揮自己的專長 10*

能經由工作實現自己的人生理想 11*

能經由工作使生活更多采多姿 12*

能經由工作服務社會人群或增進社會福祉 13*

工作能結合個人興趣 14*

所從事的工作符合家人的期待 15*

工作專業能獲得他人的重視與了解 16*

對工作條件及環境有相當的自主權 17*

能因從事的工作獲得良好的名聲及地位 18*

19* 工作經常有與他人共事合作的機會

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非常不重要不重要普通重要非常重要工作時能避免人事鬥爭

20*

同事之間能融洽相處 21*

能經由工作結識不同領域的人士 22*

工作時能與服務對象建立良好合作關係 23*

工作多半可獨立完成，不需經常與人溝通協商 24*

工作能提供足夠收入，無須兼職從事其他工作 25*

工作以提供專業服務為主，不必處理口譯之外的相關事務 26*

工作時不會經常感到緊張焦慮 27*

工作有足夠安全感，不用時常為未來煩惱 28*

工作時間具彈性 29*

工作能避免過多的交際應酬 30*

第三部份

[填答說明] 以下是您對「目前擔任口譯員」的看法及感受。請於閱讀每道題目後，在符合目前情況之答案做記號。整體而言:

我對口譯工作目前的工作負荷 31*

非常不滿意不滿意普通/中等滿意非常滿意

我對口譯工作中獨立作業的機會 32*

33* 我對口譯工作讓我嘗試不同事物的機會

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非常不滿意不滿意普通/中等滿意非常滿意我對口譯工作可以替他人服務的機會

34*

我對口譯工作可以發揮自我專長的程度 35*

我對口譯工作中能以自己的方式來處理事情的機會 36*

我對自己在口譯工作中可以獲得的成就感 37*

我對口譯工作在時間安排上的彈性程度 38*

我對口譯工作可以兼顧家庭生活的程度 39*

我對口譯工作受到他人肯定的程度 40*

我對口譯工作的穩定性 41*

我對口譯工作所投入的心力和所獲得的薪資比例 42*

我對口譯一般的工作空間環境 43*

我對大多數同事間的相處情形 44*

我對口譯工作遇到困難需要協助時，所擁有的管道和資源 45*

我對提升口譯專業知識及事業經營技巧等相關進修管道 46*

我對口譯工作在福利以及權益方面的保障程度 47*

我對現有客戶以及案件數 48*

49* 我對工作時必須處理口譯專業之外相關事務的程度

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非常不滿意不滿意普通/中等滿意非常滿意我對口譯工作拓展人脈的機會

50*

我對口譯工作受客戶了解及配合的程度 51*

第四部份

[填答說明] 此部分請填答您的個人資料性別

52*

男女

年齡 53*

: 30例歲婚姻狀況 54*

未婚已婚其他

教育程度 55*

學士碩士博士其他

學歷背景 (可複選) 56*

外文人文藝術大眾傳播經貿管理理工數學

醫藥其他

您目前屬於 57*

全職自由口譯員 (Freelancer)

從事與口譯無關的工作，偶爾兼差從事口譯

受雇企業（包括翻譯社）擔任全職口筆譯，偶爾在外兼差從事口譯

受雇企業（包括翻譯社）擔任全職口筆譯，但從不在外兼差口譯

其他

過去 3 年內，您曾從事的有償口譯工作類型為 (可複選) 58*

同步口譯逐步口譯隨行口譯其他

從事口譯工作前 59*

沒有其他工作經歷曾從事自由接案性質工作曾受雇於政府單位或私人

組織單位從事口譯工作的年資

60*

1 年以下 1-5 年 6-10 年 11-15 年 15 年以上

61* 所接受的口譯訓練為

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自學口譯進修推廣班專科或大學院校之口譯課程

研究所口譯碩士

課程其他

口譯工作的語言別 62*

中英中日其他

口譯工作外，您是否也從事其他工作？

63*

- 是請註明否

口譯工作收入佔總收入的比例約為 64*

: 80%例

若您想得知調查結果，請留下姓名及聯絡方式，以便調查完成後予以通知 65*

另外，您若願意接受訪談，以協助本調查更深入探討口譯員之工作價值與工作滿意現況，請留下您的姓名及聯絡方式

66*

聯絡方式同上其他請註明:

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Appendix B

Questionnaire (in English) with responses

An Initial Investigation of

Interpreters' Work Values and Job Satisfaction in Taiwan

Author: Katie Chen

Dear Interpreters:

This study aims to investigate the work values and job satisfaction of the interpreters in Taiwan. Please take some time to fill out the questionnaire below.

The survey results are for research purpose only and are recorded anonymously.

Please give us your honest opinion on each question.

Thank you for your kind assistance.

Researcher: Katie Chen

Advisor: Dr. Tze-Wei Chen, Graduate Institute of Translation and Interpretation, National Taiwan Normal University

Questions marked with the asterisk '*' must be answered.

PART ONE

Please briefly answer the following questions.

Why did you choose to become an interpreter?

1*

z Interest / Self-Actualization (13) z Pay (12)

z Flexible work hours / Freedom (8) z Pursuit of knowledge / Variety (8)

z Language proficiency / Applying what was learned (7) z Challenge (4)

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What is the most gratifying part about the interpreting job?

2*

z Constant intellectual input / Interesting topics (10) z Facilitating communication (8)

z Acknowledgment by others (clients included) (7) z Pay (7

z Flexible work hours (6) z Challenge (5)

z Sense of achievement (5)

z Successfully producing interpretation (4) z Client cooperation (1)

What is the most unpleasant part about the interpreting job?

3*

z Demanding clients / Lack of respect (10)

z Lack of understanding for the interpreting profession (10) z Missing information (often with late delivery) (6)

z Unsteady employment (5)

z Organizers or speakers that do not cooperate (4)

z Unable to produce interpretation in real time / Unsatisfactory performance (4) z Lousy speakers / Speaking off the script (2)

z Stress / Client demands (2)

z Market too small / Monopolistic market (1) z Lack of good partners (1)

z Lack of professional training and chance to learn from others (1) z The audience cares not about the interpretation (1)

What do you think can be done to increase interpreters’ job satisfaction?

4*

z Client education (20)

z Acquisition of knowledge / Becoming more capable (10)

z Better working conditions (e.g. agency, equipment, work environment) (4) z Better work terms and pay (3)

z Higher professional status (3)

z More respect and cooperation from speakers and clients (2) z Establishing professional association (2)

z More collaboration between interpreters / Decrease of vicious competition (2) z More professional training and chance to learn from others (1)

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PART TWO

This part contains statements about your general views on work. Please tick the box that comes closest to reflecting your opinion of it.

The job I do:

Allows me to constantly acquire new information and skills.

5*

Not important t all (0) a

Somewhat important (1)

Moderately

important (3) Important (16)Very

important (16) Gives me the chance to go into the depth of things.

6*

Moderately

important (2) Encourages me to be creative.

7*

Moderately

important (5) Is full of prospects.

8*

Moderately

important (6) Is challenging and full of variety.

9*

Moderately

important (13) Maximizes my potential.

10*

Moderately

important (18) Helps me realize my life-long dream.

11*

Moderately

important (11) Brings variety to life.

12*

Moderately

important (9) Allows me to serve the society and make it a better place.

13*

Moderately

important (10)Important (17)Very

important (6) Combines my interest.

14*

Moderately

important (19)

(10)

Is in line with family expectations.

15*

Moderately

important (16)Important (9) Very

important (3) Is understood and acknowledged by others.

16*

Moderately

important (12) Is one that I have ample control over its conditions and environment.

17*

Moderately

important (13) Helps me obtain reputation and status.

18*

Moderately

important (8) Allows me to frequently collaborate with others.

19*

Moderately

important (2) Rarely sees conflicts between associates.

20*

Moderately

important (13) Has co-workers that get along quite well.

21*

Moderately

important (14) Enables me to expand my personal network.

22*

Moderately

important (7) Requires efforts to be made to maintain relationship with my clients.

23*

Moderately

important (11) Can mostly be done on my own; there is rarely a need to consult others.

24*

Moderately

important (4) Allows me to live comfortably on just one income.

25*

Not important at all (1)

Moderately

important (4) Important (21)

Very

important (8)

(11)

Involves providing professional service only; I do not have to tend to affairs outside interpreting.

26*

Moderately

important (10) Seldom gives me feeling of uneasiness and anxiety.

27*

Moderately

important (7) Gives me a sense of security; I rarely have to worry about the future.

28*

Moderately

important (5) Has flexible work hours.

29*

Moderately

important (16) Seldom requires me to attend after-work networking events.

30*

Moderately

important (17)

PART THREE

This part contains statements about your current working experience as an interpreter.

Please tick the box that comes closest to reflecting your opinion of it.

As an interpreter, I am satisfied with:

The current workload.

31*

Strongly disagree 0)

( Disagree (1) Undecided

(18) Agree (15) Strongly agree (2)

The opportunity to operate independently.

32*

The chance to do different things from time to time.

33*

The chance to do things for other people.

34*

(12)

The chance to make use of my abilities.

35*

The chance to try my own methods of doing the job.

36*

The sense of achievement I get from doing the job.

37*

The flexibility in work hours.

38*

The amount of time I can devote to my family.

39*

The recognition I receive from this job.

40*

How interpreting provides for steady employment.

41*

My pay and the amount of work I do.

42*

The general working conditions and environment.

43*

The way my coworkers get along with each other.

44*

The variety of resources available when I need help in work.

45*

Strongly disagree

(1) Disagree (4) Undecided

(13)

The range of means available to enhance professional knowledge and managerial know-how.

46*

The current welfare benefits and the protection of interests.

47*

The number of clients and cases I have right now.

48*

The general affairs I have to do in addition to providing interpreting service.

49*

The opportunity to expand my personal network.

50*

How my clients understand and appreciate the job.

51*

PART FOUR

Background Questions

Gender:

52*

Male (12) Female (24) Age

53*

Average age: 36.08 Marital status:

54*

Single (19) Married (16) Other (1)

Please indicate the highest degree level you have attained:

55*

Bachelor’s (5) Master’s (28) Doctorate (3) Other (0) What did you major in school? (could check more than one) 56*

Foreign languages (28)

Liberal & fine arts (7))

Mass

communication (1)

Finance /Business (4)

Science/

Mathematics (3)

(14)

Medicine/

Pharmaceutics (1)

Other:

Education (1) Architecture (2) Primarily, what type of interpreter are you?

57*

Freelancer (18)

Employed in another profession but sometimes work as freelancer (14)

Staff interpreter (e.g. of T&I company) but sometimes work as freelancer (3)

staff interpreter (e.g. of T&I company) and never work as freelancer (1)

Other (0)

Which modes of interpreting have you done over the past three years? (could check more than one)

58*

Simultaneous nterpretation (34) i

Consecutive interpretation (34)

Escort

interpretation (27) Other (0) Work experience prior to interpreting:

59*

None (7) Freelancer (5) Employee at a public or private organization (24) How many years have you been interpreting?

60*

Less than 1 year 0)

( 1-5 years (15) 6-10 years (7) 11-15 years (9) over 15 years (5) Where did you receive interpreter training?

61*

Self-taught 3)

(

Interpreter training program (4)

College courses (0)

Graduate studies (29)

other (please specify) (0) Your working languages:

62*

Chinese-English (26) Chinese-Japanese (6)

Other:

Chinese-English-Spanish (1) Chinese-English-Cantonese (1) Chinese-French (1)

Chinese-Korean (1) Do you do other jobs aside from interpreting?

63*

Yes (34):

Translating (17%) Teaching (61%) Emcee (5%) Media (5%) Other (7%)

No (2)

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64* The pay you receive as an interpreter is around _____% of your total income.

0% (1) 1-20% (9) 21-40% (4) 41-60 (9) 61-80% (8) 81-100% (5)

Please feel free to provide your contact information to receive the survey results.

65*

Please provide your contact information if you are willing to accept interviews.

66*

information same as above other: _____________

台灣地區口譯員工作價值觀與工作滿意度調查

Appendix A Questionnaire