• 沒有找到結果。

5.2 研究建議

5.2.2 對後續研究者之建議

本研究有助於瞭解旅客到屏東縣琉球鄉之目的地印象、網路口碑、熟悉度、感 知價值、旅客滿意度和忠誠度之相互關係,但此份研究調查期間適逢暑假旅遊旺季 期間旅客之結果,當無法得知寒假期間之結果。因為季節不同的旅客有不同的特性,

且小琉球每年12 月至隔年 3 月為潮間帶保謢期,為觀光人潮影響,導致生態嚴重

失衡。為了保護海洋生態免於破壞,於每年4 月重新開放,讓美麗的海岸也獲得喘

息的時間。建議後續研究者,以寒假期間旅客旅遊需求為調查,讓官方更充份瞭解 旅客特色與推動行銷之策略。

參考文獻

ABS, (2010). http://www.abs.gov.au/ausstats/[email protected]/mf/3401.0

AWBC, (2008). Wine export approval report. Australian wine and brandy corporation,

Australia. Retrieved from

http://www.wineaustralia.com/en/News%20and%20Events.aspx

Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13(4), 411-454. Retrieved from http://www.jstor.org/stable/2489367?seq=1#page_scan_tab_contents

Alegre, J., & Cladera, M. (2006). Repeat visitation in mature sun and sand holiday destinations. Journal of Travel Research, 44, 288-297.

doi:10.1177/0047287505279005

Alegre, J., & Garau, J. (2010). Tourist satisfaction and dissatisfaction. Annals of Tourism Research, 37(1), 52-73. doi:10.1016/j.annals.2009.07.001

Alhemoud, A., & Armstrong, E. (1996). Image of tourism attractions in Kuwait. Journal of Travel Research, 34(4), 76-80. doi:10.1177/004728759603400413

Allenby, G. M., & Lenk, P. J. (1995). Reassessing brand loyalty, price sensitivity, and merchandising effects on consumer brand choice. Journal of Business & Economic Statistics, 13, 281-289. doi:10.1080/07350015.1995.10524602

Andreassen, T. W. (2001). From disgust to delight: do customers hold a grudge? Journal of Service Research, 4(1), 39-49. doi:10.1177/109467050141004

Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), 53-66.

doi:10.2307/1252310

Anderson, R. E. (1973). Consumer dissatisfaction: The effect of disconfirmed expectancy on perceived product performance. Journal of Marketing Research, 10(1), 38-44.

doi:10.2307/3149407

Arndt, J. (1967). Role of product-related conversations in the diffusions of a new product.

Journal of Marketing Research, 4(3), 291-295. Retrieved from http://www.jstor.org.gate3.inist.fr/stable/3149462

Ărtuğer, S., Cetinsoz, B. C., & Kilic, I. (2013). The of destination image on destination loyalty: An application in Alanya. Eoropean Journal of Business and Management, 5(13), 124-136. Retrieved form effect http://www.iiste.org

Assael, H. (1984). Consumer behavior and marketing action. Belmont, CA: Wadsworth, Inc.

Assaker, G., Vinzi, V. E., & O’Connor, P. (2011). Examining the effect of novelty seeking, satisfaction, and destination image on tourists’ return pattern: A two factor, non-linear latent growth model. Tourism Management, 32, 890-901.

doi:10.1016/j.tourman.2010.08.004

Babin, B. J., & Kim, K. (2001). International students travel behaviour: a model of the travel-related consumer/dissatisfaction process. Journal of Travel and Tourism Marketing, 10(1), 93-106. doi:10.1300/J073v10n01_06

Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16, 74-94. doi:10.1177/009207038801600107

Balakrishnan, M. S., Nekhili, R., & Lewis, C. (2011). Destination brand components.

International Journal of Culture, Tourism and Hospitality Research, 5(1), 4-25.

doi:10.1108/17506181111111726

Baloglu, S., & Mangaloglu, M. (2001). Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents. Tourism Management, 22(1), 1-9. doi:10.1016/S0261-5177(00)00030-3

Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of Tourism Research, 26, 868-897. doi:10.1016/S0160-7383(99)00030-4

Baloglu, S. (2001). Image variations of Turkey by familiarity index: Information and experiential dimensions. Tourism Management, 22, 127-133. doi:10.1016/S0261-5177(00)00049-2

Bansal, R., & Yaron, A. (2004). Risks for the long run: A potential resolution of asset pricing puzzles. The Journal of Finance, 59, 1481-1509. doi:10.1111/j.1540-6261.2004.00670.x

Barry, L. B. (1985).Word of mouth: the indirect effects of marketing efforts. Journal of Advertising Research, 25(3), 31-39. Retrieved from http://www.researchgate.net/publication/233894949_Word_of_mouth_the_indirect _effects_of_marketing_efforts

Beerli, A., & Martin, J. (2004). Factors influencing destination image. Annals of Tourism Research, 31, 657-681. doi:10.1016/j.annals.2004.01.010

Bettman, J. R., & Park, C. W. (1980). Effects of prior knowledge and experience and phase of the choice process on consumer decision processes: A protocol analysis.

Journal of Consumer Research, 7(3), 234-248. doi:10.1086/208812

Bianchi, C., Pike, S., & Lings, I. (2014). Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE). Tourism Management, 42, 215-223.

doi:10.1016/j.tourman.2013.11.014

Bickart B., & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15(3), 31-40. doi:10.1002/dir.1014 Bigné, J. E., Sánchez, M. I., & Sánchez, J. (2001). Tourism image, evaluation variables

and after purchase behaviour: Inter-relationship. Tourism Management, 22, 607-616.

doi:10.1016/S0261-5177(01)00035-8

Blackwell, D. R., Miniard, P. W., & Engel, J. F. (2001). Consumer behavior (9th ed.). San Diego, CA: Harcourt, Inc.

Bloemer, J., & Oderkerken-Schröeder, G. (2002). Store satisfaction and store loyalty explained by customer- and store-related factors. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, 15, 68-80. Retrieved from

https://faculty.unlv.edu/gnaylor/JCSDCB/articles/2002%20%20-%20Volume%2015/Bloemer%20et%20al%202002.pdf

Bojanic, D. C. (1996). Consumer perceptions of price, value and satisfaction in the hotel industry: An exploratory study. Journal of Hospitality and Leisure Management, 4(1), 5-22. doi:10.1300/J150v04n01_02

Bolton, R. N., & Drew, J. H. (1991). A multistage model of customers’ assessments of service quality and value. Journal of Consumer Research, 17, 375-384.

doi:10.1086/208564

Bolton, R. N., Smith, A. K., & Wagner, J. (2003). Striking the right balance: Designing service to enhance business-to-business relationships. Journal of Service Research, 5, 271-291. doi:10.1177/1094670502250732

Bone, P. F. (1995). Word-of-mouth effects on short-term and long-term product judgments. Journal of Business Research, 32, 213-223 doi:10.1016/0148-2963(94)00047-I

Bosnjak, M., Sirgy, J., Hellriegel, S., & Maurer, O. (2011). Postvisit destination loyalty judgments: Developing and testing a comprehensive congruity model. Journal of Travel Research, 50, 496-508. doi:10.1177/0047287510379159

Bowman, D., & Naryandas, D. (2001). Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-ofmouth behaviour. Journal of Marketing Research, 38, 281-297.

doi:10.1509/jmkr.38.3.281.18863

Bowen, J., & Shoemaker, S. (2003). Loyalty: A strategic commitment. Cornell Hotel &

Restaurant Administration Quarterly, 44(5/6), 31-46. doi:10.1016/S0010-8804(03)90106-6

Brady, M. K., & Cronin, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.

doi:10.1509/jmkg.65.3.34.18334

Bristor, J. M. (1990). Enhanced explanations of word of mouth communications: The power of relationships. Research in consumer behavior, 4, 51-83. Retrieved from

http://www.worldcat.org/title/enhanced-explanations-of-word-of-mouth-communications-the-power-of-relationships/oclc/26933394

Bruner, T. A., Stöcklin, M., & Opwis, K. (2008). Satisfaction, image and loyalty: New versus experienced customers. European Journal of Marketing, 42, 1095-1105.

doi:10.1108/03090560810891163

Buttle, F., & Burton, J. (2002). Does service failure influence customer loyalty. Journal of Consumer Behaviour, 1, 217-227. doi:10.1002/cb.67

Campo-Martı´nez, S., Garau-Vadell, J. B., & Martı´nez-Ruiz C, M. P. (2010). Factors influencing repeat visits to a destination: The influence of group composition.

Tourism Management, 31, 862-870. doi:10.1016/j.tourman.2009.08.013

Chen, C. C., & Lin, Y. H. (2012). Segmenting mainland Chinese tourists to Taiwan by destination familiarity: A factor-cluster approach. International Journal of Tourism Research, 14(4), 339-352. doi:10.1002/jtr.864

Chen, C. F. (2011). Exploring relationships between destination brand equity, satisfaction, and destination loyalty: A case study of Mongolia. Tourism Economics, 3(2), 81-94.

Retrieved form http://www.jthca.org/Download/pdf/V3%20IS2/chap%207.pdf Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and

behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.

doi:10.1016/j.tourman.2009.02.008

Chen, C. F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism Management, 36, 269-278.

doi:10.1016/j.tourman.2012.11.015

Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28, 1115-1122.

doi:10.1016/j.tourman.2006.07.007

Chen, J. S., & Gursoy, D. (2001). An investigation of tourists’ destination loyalty and preferences. International Journal of Contemporary Hospitality Management, 13(2), 79-85. doi:10.1108/09596110110381870

Chen, P. J., & Kerstetter, D. L. (1999). International students’ image of rural Pennsylvania as a travel destination. Journal of Travel Research, 37, 256-266.

doi:10.1177/004728759903700307

Chen, Y., Wang, Q., & Xie, J. (2011). Online social interactions: a natural experiment on word of mouth versus observational learning. Journal of Marketing Research, 48, 238-254. doi:10.1509/jmkr.48.2.238

Chi, C. G. Q. (2011). Destination loyalty formation and travelers’ demographic characteristics: A multiple group analysis approach. Journal of Hospitality and Tourism Research, 35(2), 191-212. doi:10.1177/1096348010382233

Chi, C. G. Q. (2012). An examination of destination loyalty: Differences between first time and repeat visitors. Journal of Hospitality and Tourism Research, 36(1), 3-24.

doi:10.1177/1096348010382235

Chi, C. G. Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29, 624-636. doi:10.1016/j.tourman.2007.06.00

Chi, C. G. Q., & Qu, H. (2009). Examining the relationship between tourists’ attribute satisfaction and overall satisfaction. Journal of Hospitality Marketing &

Management, 18(1), 4-25. doi:10.1080/19368620801988891

China Tourism (n.d.). In <www.travelchinaguide.com>.

<http://www.travelchinaguide.com/tourism/> Retrieved 15.01.13.

Chiu, Y. T., Lee, W. I., & Chen, T. H. (2014). Environmentally responsible behavior in ecotourism: Antecedents and implications. Tourism Management, 40, 321-329.

doi:10.1016/j.tourman.2013.06.013

Chon, K. S. (1990). The role of destination image in tourism: A review and discussion.

Tourism Review, 45(2), 2-9. doi:10.1108/eb058040

Chon, K. S. (1992). The role of destination image in tourism: An extension.Tourism Review, 47(1), 2-8. doi:10.1108/eb058086

Choo, H., & Petrick, J, F. (2014). Social interactions and intertions to revisit for agritourism service encounters. Tourism Management, 40, 372-381.

doi:10.1016/j.tourman.2013.07.011.

Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75. doi:10.2501/IJA-30-1-047-075

Churchill, G. A., Jr., & Surprenant, C. (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19, 491-504. Retrieved from

http://www.jstor.org/stable/3151722

Cole, S. T. (2000). Service quality dimensions affecting nature tourists intentions to revisit. Paper submitted to Department of Parks, Recreation, and Tourism, University of Missouri-Columbia.

Coll, S. F., Saumell, R. P., García, J. S., & Fiol, L. J. C. (2012). Urban destination loyalty drivers and cross-national moderator effects: The case of Barcelona. Tourism Management, 33, 1309-1320. doi:10.1016/j.tourman.2011.12.013

Copeland, M. T. (1923). The relation of consumer’s buying habits to marketing methods.

Harvard Business Review, 1(April), 282-289. Retrieved from http://www.researchgate.net/publication/235362065_The_Relation_of_Consumer's _Buying_Habits_to_Marketing_Methods

Cravens, D. W., Holland, C. W., Lamb, C. W. Jr., & Moncrief, W. C. III. (1988).

Marketing's role in product and service quality. Industrial Marketing Management, 17, 273-361. doi: doi:10.1016/0019-8501(88)90032-6

Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests.

Psychometrika, 16, 297-334. Retrieved from

http://kttm.hoasen.edu.vn/sites/default/files/2011/12/22/cronbach_1951_coefficient _alpha.pdf

Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value and customer satisfaction on consumer behavioural intentions in service environments. Journal of Retailing, 76(2), 193-218. doi:10.1016/S0022-4359(00)00028-2

Crompton, J. L., & Ankomah, P. K. (1993). Choice set propositions in destination decisions. Annals of Tourism Research, 20, 461-476. doi:10.1016/0160-7383(93)90003-L

Dann, G. M. S. (1996). Tourist images of a destination: An alternative analysis. Journal of Travel & Tourism Marketing, 5(1), 41-55.

Day, G. S. (1971). Attitude change, media and word of mouth. Journal of Advertising Research, 11(6), 31-40.

Dellarocas, C. (2003). The digitization of word-of-mouth: Promise and challenges of on line feedback mechanisms. Management Science, 49, 1407-1424.

doi:10.1287/mnsc.49.10.1407.17308

De Ruyter, J. K., Wetzels, M., & Bloemer, J. (1998). On the relationship between perceived service quality, service loyalty and switching costs. International Journal of Service Industry Management, 9, 436-453. doi:10.1108/09564239810238848 De Ruyter, J. K., Wetzels, M., Lemmink, J., & Mattson, J. (1997). The dynamics of the

service delivery process: A value-based approach. International Journal of Research in Marketing, 14, 231-243. doi:10.1016/S0167-8116(97)00004-9

De Ruyter, K., Wetzels, M., & Kleijnen, M. (2001). Customer adoption of e-service: An experimental study. International Journal of Service Industry Management, 12, 184-207.

Devellis, R. F. (1991). Scale development: Theory and applications. Newbury Park, CA:

Sage.

Dodds, W. B., Monroe, K. B., & Grewal, D. (1991). Effects of price, brand, and store

information on buyers’ product evaluations. Journal of Marketing Research, 28, 307-319. doi:10.2307/3172866

Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on consumer use of word-of-mouth recommendation sources. Journal of the Academy of Marketing Science, 25, 283-295. doi:10.1177/0092070397254001

Dursun, İ., Kabadayı, E. T., Alan, A. K., & Sezen, B. (2011). Store brand purchase intention: Effects of risk, quality, familiarity and store brand shelf space. Procedia-Social and Behavioral Sciences, 24, 1190-1200. doi:10.1016/j.sbspro.2011.09.133 Echtner, C. M., & Ritchie, J. R. B. (1991). The meaning and measurement of destination

image. Journal of Tourism Studies, 2(2), 2-12.

Echtner, C. M., & Ritchie, J. R. B. (1993). The measurement of destinations image: An empirical assessment. Journal of Travel Research, 31(4), 3-13.

doi:10.1177/004728759303100402

Echtner, C.M., & Ritchie, J. R. B. (2003). The meaning and measurement of destination image. Journal of Tourism Studies, 14(1), 37-48.

doi:10.1177/004728759303100402

Eisingerich, A. B., Chun, H. E., Liu, Y., Jia, H., & Bell, S. J. (2015). Why recommend a brand face-to-face but not on Facebook? How word-of-mouth on online social sites differs from traditional word-of-mouth. Journal of Consumer Psychology, 25, 120-128. doi:10.1016/j.jcps.2014.05.004

Fakeye, P. C., & Crompton, J. L. (1991). Image differences between prospective, first time, and repeat visitors to the Lower Rio Grande Valley. Journal of Travel Research, 30(2), 10-16. doi:10.1177/004728759103000202

Faullant, R., Matzler, K., & Füller, J. (2008). The impact of satisfaction and image on loyalty: The case of Alpine ski resorts. Managing Service Quality, 18, 163-178.

doi:10.1108/09604520810859210

Ferns, B. H., & Walls, A. (2012). Enduring travel involvement, destination brand equity, and travelers’ visit intentions: A structural model analysis. Journal of Destination Marketing & Management, 1, 27-35. doi:10.1016/j.jdnn.2012.07.002

Figini, P., & Vici, L. (2012). Off-season tourists and the cultural offer of a mass-tourism destination: The case of Rimini. Tourism Management, 33, 825-839.

doi:10.1016/j.tourman.2011.09.005

Forgas-Coll, S., Palau-Saumell, R., Sa´nchez-Garcı´a, J., & Callarisa-Fiol, L. J. (2012).

Urban destination loyalty drivers and cross-national moderator effects: The case of Barcelona. Tourism Management, 33, 1309-1320.

doi:10.1016/j.tourman.2011.12.013

Forgas, S., Moliner, M. A., Sánchez, J., & Palau, R. (2010). Antecedents of airline passenger loyalty: low-cost versus traditional airlines. Journal of Air Transport Management, 16, 229-233. doi:10.1016/j.jairtraman.2010.01.001

Forgas, S., Moliner, M. A., Sánchez, J., & Palau, R. (2011). La formación de la lealtad de un cliente de una compañía aérea: Diferencias entre aerolíneas tradicionales y de bajo coste. Cuadernos de Economía y Dirección de la Empresa, 14(3), 162-172.

doi:10.1016/j.cede.2011.02.005

Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience.

Journal of Marketing, 56(1), 6-21. doi:10.2307/1252129

Gallarza, M. G., & Saura, I. G. (2006). Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students’ travel. Tourism Management, 27, 437-452. doi:10.1016/j.tourman.2004.12.002

Gallarza, M. G., Saura, I. G., & Garcıa, H. C. (2002). Destination image: Towards a conceptual framework. Annals of Tourism Research, 29(1), 56-78.

doi:10.1016/S0160-7383(01)00031-7

García, J. A., Gómea, M., & Molina, A. (2012). A destination-branding model: An empirical analysis based on stakeholders. Tourism Management, 33, 646-661.

doi:10.1016/j.tourman.2011.07.006

Gartner, W. C. (1989). Tourism image: Attribute measurement of state tourism products using multidimensional scaling techniques. Journal of Travel Research, 28, 16-20.

doi: 10.1177/004728758902800205

Ghassani, H. E. R. S. T. A. N. T. I., Wibowo, S. F., & Suhud, U. (2014). Three modified models to predict intention of Indonesian. Tourists to Revisit SydneyEuropean Journal of Business and Management, 6(25), 184-195. Retrieved from www.iiste.org

Giese, J. L., & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 2000(1), 1-24. Retrieved from www.amsreview.org/articles/giese01-2000.pdf

Gitelson, R. J., & Crompton, J. L. (1984). Insights into the repeat vacation phenomenon.

Annals of Tourism Research, 11, 199-217. doi:10.1016/0160-7383(84)90070-7 Goldenberg, J., Libai, B., & Muller, E. (2001). Talk of the network: A complex systems

look at the under lying process of word-of-mouth. Marketing Letters, 12, 211-223.

doi:10.1023/A:1011122126881

Goodall, B. (1988). How tourists choose their holidays: An analytical framework. in B.

Goodall, & G. Ashworth (Eds.), Marketing in the tourism tndustry. The promotion of destination regions, 1-17. London: Routledge.

Granovetter, M. S. (1973). The strength of weak ties. The American Journal of Sociology,

78, 1360-1380. Retrieved from

https://sociology.stanford.edu/sites/default/files/publications/the_strength_of_weak _ties_and_exch_w-gans.pdf

Gretzel, U., & Yoo, K. (2008). Use and impact of online travel reviews. In: P. O’Connor, W. Hpken, & U. Gretzel (Eds.), Information and communication technologies in tourism 2008, 35-46. New York: Springer-Verlag.

Grewal, R., Cline, T. W., & Davies, A. (2003). Early-entrant advantage, word-of-mouth communication, brand similarity, and the consumer decision-making process.

Journal of Consmer Psychology, 13, 187-197. doi:10.1207/S15327663JCP1303_01 Grönroos, C. (1996). Relationship marketing: strategic and tactical implications.

Management Decision, 34(3), 5-14. doi:10.1108/00251749610113613

Gursoy, D. (2001). Development of travelers’ information search behavior model.

Unpublished doctoral dissertation. Blacksburg: Virginia Polytechnic Institute and State University.

Gursoy, D. (2003). Prior product knowledge and its influence on the traveler’s information search behavior. Journal of Hospitality and Leisure Marketing, 10(3), 113-131. doi:10.1300/J150v10n03_01

Gursoy, D. (2011). Modeling tourist information search behavior: A structural modeling approach. Saarbru¨cken: Lambert Academic Publishing.

Gursoy, D., & McCleary, K. W. (2004a). An integrative model of tourists’ information search behavior. Annals of Tourism Research, 31, 353-373.doi:10.1016/j.annals.2003.12.004

Gursoy, D., & McCleary, K. W. (2004b). Travelers’ prior knowledge and its impact on their information search behavior. Journal of Hospitality & Tourism Research, 28(1), 66-94. doi:10.1177/1096348003261218

Gursoy, D., McCleary, K. W., & Lepsito, L. R. (2003). Segmenting dissatisfied restaurant customers based on their complaining response styles. Journal of Food Service Business Research, 6(1), 25-44. doi:10.1300/J369v06n01_03

Gursoy, D., McCleary, K. W., & Lepsito, L. R. (2007). Propensity to complain: Affects of personality and behavioral factors. Journal of Hospitality & Tourism Research, 31, 358-386. doi:10.1177/1096348007299923

Ha, J. Y., & Jang, S. C. (2010). Perceived values, satisfaction, and behavioral intentions:

The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29, 2-13. doi:10.1016/j.ijhm.2009.03.009

Hampel, D. J. (1977). Consumer satisfaction with the home buying process:

Conceptualization and dissatisfaction. Cambridge, MA: Marketing Science Institute.

Hanlan, J., & Kelly, S. (2005). Image formation, information sources and iconic Australian tourist destination. Journal of Vacation Marketing, 11, 163-177.

doi:10.1177/1356766705052573

Haque, A., & Khan, A, H. (2013). Factors influencing of tourist loyalty: A study on tourist destinations in Malaysia. Proceedings of 3rd Asia-Pacific Business Research Conference 25-26 February. 1-16.

Hawkins, D. I., Best, R. J., & Coney, K. A. (1995). Consumer behavior: Implications for marketing strategy (6th Ed.). Boston, MA: Richard D. Irwin.

He, H., Li, Y., & Harris, L. (2012). Social identity perspective on brand loyalty. Journal of Business Research, 65, 648-657. doi:10.1016/j.jbusres.2011.03.007

Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37, 1762-1800. doi:10.1108/03090560310495456

Hennig‐Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word‐of‐ mouth via consumer ‐opinion platforms: What motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18, 38-52.

doi:10.1002/dir.10073

Herstanti, G., Suhud, U., & Wibowo, S. F. (2014). Three modified models to predict intention of Indonesian tourists to revisit Sydney. European Journal of Business and Management, 6(25), 184-195. Retrieved from www.iiste.org

Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. (1997). The service profit chain. How leading companies link profit and growth to loyalty, satisfaction, and value. New York: The Free Press.

Holmes, J. H., & Lett, J. D. (1977). Product sampling and word of mouth. Journal of Advertising Research, 17(5), 35-40. Retrieved from http://psycnet.apa.org/psycinfo/1979-14701-001

Hong, S. k., Kim, J. h., Jang, H., & Lee, S. (2006). The roles of categorization, affective image and constraints on destination choice: An application of the NMNL model.

Tourism Management, 27, 750-761. doi:10.1016/j.tourman.2005.11.001

Horng, J. S., Liu, C. H., Chou, H. Y., & Tsai, C. Y. (2012). Understanding the impact of culinary brand equity and destination familiarity on travel intentions. Tourism Management, 33, 815-824. doi:10.1016/j.tourman.2011.09.004

Hu, Y., & Ritchie, J. R. B. (1993). Measuring destination attractiveness: A contextual approach. Journal of Travel Research, 32(2), 25-34.

doi:10.1177/004728759303200204

Hui, T. K., Wan, D., & Ho, A. (2007). Tourists’ satisfaction, recommendation and revisiting Singapore. Tourism Management, 28, 965-975.

doi:10.1016/j.tourman.2006.08.008

Hunt, H. K. (1977). Conceptualization and measurement of consumer satisfaction and dissatisfaction. Cambridge, MA: Marketing Science Institute.

Ibrahim, E. E., & Gill, J. (2005). A positioning strategy for a tourist destination, based on analysis of customers’ perceptions and satisfactions. Marketing Intelligence &

Planning, 23, 172-188. doi:10.1108/02634500510589921

Jalilvand, M. R., Samiei, N., Dini, B., & Manzari, P. Y. (2012). Examining the structural relationships of electronic word of mouth, destination image, tourist attitude toward destination and travel intention: An integrated approach. Journal of Destination Marketing & Management, 1, 134-143. doi:10.1016/j.jdmm.2012.10.001

Jamal, A. (2004). Retail banking and customer behavior: A study of self concept, satisfaction and technology usage. The International Review of Retail, Distribution and Consumer Research, 14, 357-379. doi:10.1080/09593960410001678381 Jefrri, Y. (2001). Tourism the best solution for economic problem in SaudiArabia,

working paper presented to the symposium of the economic effect of tourism. King Abdulaziz University.

Jones, T. O., & Sasser, W. E., Jr. (1995). Why satisfied customers defect. Harvard Business Review, 73(6), 88-99. Retrieved from http://www.hrb.rog

Jöreskog, K. G., & Sörbom, D. (1989). LISRES 7: A guide to the program and applications. Chicago: SPSS Inc.

Kang, M., & Gretzel, U. (2012). Effects of podcast tours on tourist experiences in a national park. Tourism Management, 33, 440-455.

doi:10.1016/j.tourman.2011.05.005.

Kashyap, R., & Bojanic, D. (2000). A structural analysis of value, quality, and price perceptions of business and leisure travellers. Journal of Travel Research, 39(1), 45-51. doi:10.1177/004728750003900106

Katz, E., & Lazarsfeld, P. F. (1955). Personal influence: The part played by people in the flow of mass communication. New York: The Free Press.

Kim, E., Sung, Y. J., & Kang, H. S. (2014). Brand followers’ retweeting behavior on Twitter: How brand relationships influence brand electronic word-of-mouth.

Computers in Human Behavior, 17, 18-25. doi:10.1016/j.chb.2014.04.020

Kim, H., Woo, E., & Uysal, M. (2015). Tourism experience and quality of life among elderly tourists. Tourism Management, 46, 465-476.

doi:10.1016/j.tourman.2014.08.002

Kim, J. H. (2014). The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences. Tourism Management, 44, 34-45. doi:10.1016/j.tourman.2014.02.007 Kim, K., Hallab, Z., & Kim, J. N. (2012). The moderating effect of travel experience in a

destination on the relationship between the destination image and the intention to revisit. Journal of Hospitality Marketing & Management, 21, 486-505.

destination on the relationship between the destination image and the intention to revisit. Journal of Hospitality Marketing & Management, 21, 486-505.