• 沒有找到結果。

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容。

二、對其他企業的建議

約會診療室的案例成功的緣由,乃因創辦人Max 在創業前就已經確立自己 的價值主張、概略的成長策略,以及設定未來理想,朝著目標前進。因此對於 其他企業,建議在創立或公司初期,亦應為自己訂下成長目標,和公司理想目 標的輪廓,從創業初始就需朝此一目標不斷堆砌需要的元素。

約會診療室能比起其他競爭者脫穎而出的特點在於剛開始創辦人Max 就已 以正當的公司組織經營,對於每個員工都有正式契約管理,相較其他競爭者常 因非正式的團體集會而組織鬆散,營運幾年就容易解體、中斷。

而從Max 資管系背景也體認到網路行銷的價值,因此從創業剛開始就知道 需要大力的利用此工具來幫助自己公司成長,擴散知名度。這個成長引擎也是 在創業初期就先構想好,並到創業中期派上用場。Max 創業也運用精實創業的 精神不斷試驗自己的產品,一再的檢驗自己產品在市場中的表現。對其他微型 企業,也不應因自己規模小而侷限在自己的營運範圍,應該制定公司的里程 碑,與找尋成長必要的工具。

第三節 後續研究建議

因為個案的特殊性質,本研究採用質性方法進行研究,雖能以過去網路資 料以及創辦人的角度來細看創業歷程,但因為資料的稀少與創辦人能分享的資 訊有限,加上可能的記憶或主觀的偏誤,會影響研究的完全可信度。

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另外,因為約會產業依然是屬於較新穎的業態,市場也十分利基,競爭者 或相似個案非常稀少,甚至在規模上也沒有能與約會診療室相比擬的業者,因 此缺乏其他個案做多重比較、交叉分析。若有其他家約會顧問公司來與個案進 行比較,對於約會產業在精實創業與商業模式上的檢驗能更加全面、完整。

在分析商業模式中,本研究以精實創業視角去比對各項的演進與變化,在 未來研究中,多樣本研究可以使用服務業的商業模式要素框架去做系統性對照 各個要素樣態;例如在收益流中切割成主要收費模式(訂閱制、計次式等)與 收入來源種類佔比,或在各顧客區隔中分析各區隔間的人數與收益佔比

(Zolnowski,2014),以這些框架與評估基準能更精細的比較不同樣本間要素 的差異,是一種可行的研究方向。

在檢驗成功因素中,參考微型企業危險覺察並終結的二十七個月試驗期

(Van Praag,2003)係微型企業重要的成功因素,因此對本個案的經營十年定 義為產業中的成功者;對於未來研究,在資料充足的情況下,檢驗微型企業成 功的方法能以獲利與成長指標綜合評比 (Hall and Fulshaw,1993),也能以單 純財務面的現金流、市佔率、銷售成長、營收等作評比(Chandler and Hanks,

1994),或以純營收與市佔成長面去檢視成功與否 (Perren,2000)。

最後,對於未來類似研究,若能增加個案數目,並採用結構式訪談訪問不 同個案,以方便交叉分析不同公司,在精實創業上的實際做法和異同,得出的 結果在同產業中能更完整且更具代表性。

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