資訊科技與企業流程改造作法之搭配對流程特性之影響

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(1)~~~~~~~~~~~~~2m~. t.f~~~t'±2~". '11J~ I!Irr~jEt::*:!f.&R '1JJ1!!f*. '1.~. ~1J3.. IIrr~jEt::*:!f:(£~'1JJ1!!f*. .m.m.lH~1I. [email protected]. [email protected]. [email protected]. .. •••. ~. •••. r~ ~.Jfim~~~lli~*Rm7~.~~ n.*.noffi.~utt~fim~ t,~~w~~~~~~mMtt~~~~~,~~~mMtt~~ ~.$~m~tt,~~~mM H~.~ H~m~.~~'~MA ~~~.~,~~.ft~ft.~~m,~~~mMtt~. fi~.$'M~m ~~~a'~ fi~.~~~~~~ E~g.o*~~~~~~~ ~'~ Wtt~~~,~~mMtt ~.~~~~~.E.ftm~o.~~~.K'*~~M ~Wtt~ ~.fi~$~.~·~~fi~.I~.~;~n~mMtt~~~*~.~ ~. W••. •• ••. ••• ••. ... ••• ••. •• •• •••. ••. .·.~.fi~.·~~ ~.·~~.~~.~~~;M.fi~.~~~*~*.I~~~·. II~~~·I~~~.~~=mo.~~~~~m.~.~~~.*m,*~~~~mm*~~~ I.Wlim*~'Mffi~~M~ H.*:~.W.·~ ~.·~mMtt·.E·. •••. ••• ·. •• ·. The Effect on Process Characteristic by the Al'ignment of IT and BPR Approach Eugenia Y. Huang Department of MIS National Chengchi Univ.. Wellington K. Kuan Dept. of B. Administration National Chengchi Univ.. Ming - Teh Lin IT Promotion Division Institute for Info. Industry. ABSTRACT. The new management notion of Business Process Reengineering (BPR) has greatly im pacted both the business and academic sectors globally. Compared with the past manage ment propositions, its uniqueness lies on the belief in the capability of information technol ogy (IT). It emphasizes on the importance of IT in the process of BPR In order to use IT effectively, IT must be considered from the start of a BPR project. Therefore IT does not playa passive role. Instead, the relationship between IT and the BPR approach should be described by the goodness of fit. Based on the rationale, this relationship is studied from the perspective of process characteristics. From literature search and analysis, IT's are divided into four categories according to its capabilities of supporting collaboration and decision making. The approaches ofBPR projects are grouped into parallel integration, vertical inte gration, and the optimization of task order. Also, BPR is characterized by the number of intermediate processing steps, the level of collaboration, and the amount of work load at each processing step. Data are collected through case studies in the Republic of China, and then analyzed to construct five propositions and relevant conclusions and observations. Keywords :reengineenng, BPR, information, technology, goodness ofjit, process im'iJ!l!~~' ~. ·f.;-WJ. 53. IT. BPR ~.fiWtt2~..

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(10) ~m~N~~~~~~~2mg~~±mm. formation Technology, Boston, Harvard. ~~ •• '*X2m&ft~~~g~2~~'~ ffi~m~N~.~~r2~~~ff~*o Davenport1ff~tf:l ' ~mf4Ntlm~~M~I. Business School Press, 1992. chapters 3&5 [8] Porter, Michael E. and Milliar, Victor E., "How information give you competi ti ve advantage," Harvard Business Re view, July/August, 1985, pp. 149-160 . [9] Porter, Michael E.• Competitive Advan tage, Free Press, New York, 1985. [10]Teng, James T. C., Grover. Varun, and Fidler, Kirk D., "Business process reengineering: charting a strategic path for the information age," Cali fornia Management Review, Spring 1994, pp. 9-31.. 'ffi.ffi~~~ffl!i$ll~IIM~JjJ(ffer:J:~j{mf4 N,oo~~m~Nm~~.~~~~~~~~~. ~~ro~~ft.~~~~~~~2WJ'~~m. **1tilJ~el~jt~iJU~' l1UrHi9iIJmll~JC~m~ ~ ( clean-slate) ~n tmWft'j!~j!:fjOO~r~' 0. II • l!!tll1t~~~fI~:aff~l!!m~mf4N~m~ ~*·~.~~~ilJ~~tmWftmff~m~N~ fiII~~flilff ' ~~~j{mf.fN~Cii' PJ~ff~~ ~~~~o. [11 ]ElIllIlelhainz. Margaret A., "EDI: does it [1] Davenport, Thomas H.: Stoddard, Donna. change the purchasing porcess?" EOI Forum, Vol.4,1991, pp.158-163.. B., "Reengineering: business change of mythic pro'posi tions?" MIS Quarterly, June, 1994, pp. 121-127. [2] Earl, Michael and Bushra Khan, "How new is business process redesign?" European Management Journal, Vol. 12, No. I,March 1994, pp. 20-30. [3] Hallllller, Michael, "Reengineering work: don't automate, obliterate." Harvard Business Review, July-August, 1990, pp. 104-112 . [4] HalIllIler, Michael and Champy, James, Reengineering the Corporation: A Mani festo for Business Revolution, New York: Harper Business, 1993. [5] Drucker, Peter F.. Post-(apitalist Society,Harper Business, 1993. [6] Davenport, Thomas H. and James E. Short, "The new industrial engineering: information technolohy and business. [12]#:f1jX, r~mf4Nf.j~~~Ff2~.J. •. ~ll~m*~~~~~~~m~±~X'R ~J\+=1f:0 [13)Huber. George P., "A theory of the effects of advanced information tech nologies on organization design, in telligence. and decision making," Academy of Management Review, Jan. 1990, pp. 47-71.. process redesign," Sloan .Jlanagement Review, SUllllller, 1990, pp. 11-27. [7] Davenport, Thomas H., Process Innova tion: Reengineering !fork through In 62.

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