跨文化之工作價值對工作倦怠之影響 周、蘇奉信

跨文化之工作價值對工作倦怠之影響 周、蘇奉信

E-mail: [email protected]

摘 要

由於科技快速的進步，再加上工作上的要求越來越多，工作 者的工作壓力倍感加重，導致產生工作倦怠，最後萌生轉職念 頭 。工作倦怠不僅對個人造成情緒低落、成就感降低等負面影響外 ，對公司組織也造成人力資源分配上的損失。在現今 工作職場上 ，每個初出社會的新鮮人都是選擇自己想要的工作，然而最後卻 又導致工作倦怠的結果，此情形與台灣俗語

「歡喜做、甘願受」 大相違背，既是做自己喜歡的工作，為何又想離職？這種現象耐 人尋味，因此針對工作倦怠的起因 加以探討，將有助對於工作倦 怠有更進一步的瞭解。 為此，本研究架構出導致工作倦怠的模型，利用二因子理論 的模式(

工作價值)來分析導致工作倦怠的原因，並以工作壓力當 成中介變項探討其過程的變化。所得結果與過去學者部份不相同

，歸結原因可能是時代變遷及社會風氣影響。 最後本研究套用此模式於兩國文化(台灣與美國)，用於比較 中西文化下，工 作價值對工作倦怠的異同。

關鍵詞 : 工作價值，工作壓力，工作倦怠

目錄

中文摘要 ... iii 英文摘要 ... iv 誌謝辭 ... v 內容目錄 ... vi 表目錄 ... viii 圖目錄 ... xi 第一章 緒論

... 1 第一節 研究背景 ... 1 第二節 研究問題與目的 ... 3 第二章 文獻探討 ... 5 第一節 工作倦怠 ... 5 第二節 工作壓力 ... 9 第三節 工作價值

... 12 第四節 工作價值與工作壓力 ... 16 第五節 工作壓力與工作倦怠 ... 17 第三章 研究方 法 ... 19 第一節 研究架構 ... 19 第二節 研究假說 ... 19 第三節 抽樣來源與方 法 ... 21 第四節 變數、操作型定義及量表 ... 22 第五節 操作與實作分析分析方法 ... 24 第四章 實 證分析結果 ... 62 第一節 工作價值與工作壓力 ... 62 第二節 工作壓力與工作倦怠 ... 63 第 三節 工作價值與工作倦怠 ... 63 第四節 文化的異同 ... 66 第五節 研究假設結果之彙整表格

... 67 第五章 結論 ... 68 第一節 研究結果與討論 ... 68 第二節 管理意涵 ... 71 第三節 研究限制與建議 ... 73 參考文獻 ... 75

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