A Case Study of Knowledge Management on A Military Research Organization 俞省梧、包冬意
E-mail: 9222459@mail.dyu.edu.tw
ABSTRACT
Within the fast changing environment, enterprise must continuously create new knowledge or enlarge it for survival. Knowledge creation and arrangement are also important in military organizations. The purpose of the research was to conduct a case study of knowledge management on a military research organization. This research adopts the structure of the knowledge management analysis technique proposed by Hall and Andriani (2002). This technique includes three main tasks: analysis the nature of knowledge, risk analysis, strategic vulnerability analysis. The research results are summarized as follows: First, the knowledge gaps that this case organization needs to bridge is largely substitutive, tacit knowledge form external organization. Therefore, this case adopts the strategy of technological import and cooperative research to bridge the knowledge gaps. Second, this case organization intends to increase the proportion of codified knowledge while at the same time decreasing the proportion of tacit knowledge.
However, it lacks a solid infrastructure for sharing knowledge; therefore, the above goal is hard to achieve. Consequently, this case organization is eager to improve its system integration capability. Apart from Knowledge creation and management itself, it can be learned rest the rewarding system, process management, and others are keys to the success of the whole knowledge management process.
Keywords : Knowledge Management, Knowledge Gaps.
Table of Contents
第一章 緒論 ...1 第一節 研究背景與動機 ...1 第二節 研究目的 ...3 第三節 研究範圍與限 制 ...4 第四節 研究流程 ...5 第五節 論文架構 ...6 第二章 文獻探討 ...7 第一節 知識 之定義、內涵與分類 ...7 第二節 知識管理的定義與活動 ...12 第三節 知識管理的分析技術 ...29 第三章 研 究方法 ...36 第一節 研究方法的選定 ...36 第二節 研究設計 ...39 第四章 個案資料分析與解釋 ...48 第一節 個案單位的願景界定 ...49 第二節 創新特徵的定義 ...49 第三節 知識缺口的探討
...51 第四節 知識本質的辨識...53 第五節 風險分析 ...56 第六節 策略多變性分析
...59 第五章 結論 ...61 第一節 結論 ...61 第二節 後續研究建議 ...63 參考 文獻 ...66 附錄一 個案單位在研發創新特徵下的訪談重點彙總記錄 71 附錄二 個案各部門所擁有的平台知識 與知識缺口 96 附錄三 個案知識元件分類整理與資料分析 101 附錄四 個案目標知識的形成過程與分析 106 附錄五 個案各特 徵知識缺口(KG)的寬度計算評估過程 109 附錄六 個案各特徵知識缺口(KG)的風險排序一覽表 112 附錄七 個案策略多變性 分析過程 115
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