第五章 結論與後續研究方向
5.2 後續研究方向及建議
雖然本研究已獲得初步的成果,然而,仍有許多安全管理的議題有待後續的 探究,分別敘述如下:
第一,目前亞太新興國家如中國大陸,已成為企業進行全球化最大的製造基 地,因此,亞太新興市場的跨文化安全管理的研究,將成為一個重要且有趣的研 究議題。過去,台灣一直是企業全球化的製造基地,且鄰近亞太新興市場,目前 正從開發中國家逐漸邁向已開發國家中。因此,後續的研究可以繼續探索台灣與
及新興國家,提供企業在安全管理上有更好的洞察。
第二,除了受到國家文化的影響外,不同產業間的文化,其組織安全因素的 特性也不太相同。本研究目前僅以煉油廠為樣本,後續的研究方向將可以著重於 探索不同產業的組織氣候差異特性,並從中找出不同產業的安全管理模式。另 外,不同的資本結構(國營或民營企業) 也可能會對組織的安全管理產生影響,
研究者們可以再進一步探討不同資本結構間安全管理模式的差異。
第三,由於本研究的樣本皆為現場的員工,先前研究已指出,現場員工與管 理者的安全次文化並不相同(Mearns et al., 1998; McDonald et al., 2000)。從管理的 角度來看,管理者對安全的態度與員工對安全的態度也應該不盡相同,而不同的 管理者又可分成高階、中階、低階主管,因此,另一個後續研究的方向將可以著 重於探索管理者與現場員工跨文化安全管理的差異,同時,也可以進行不同階層 管理者的差異比較。
最後,在一些常見的研究中常會發現,領導風格一直是許多學者所公認為在 管理上最重要的因素之ㄧ,不同的領導風格對於員工的安全行為有很大的影響 (Barling & Zachararos, 1999; Barling et al., 2002; Hofmann & Morgeson, 1999;
Kelloway et al., 2006)。特別是在關係導向文化中,家長式領導是一個重要的因素 (Farh & Cheng, 2000; Westwood, 1997)。雖然,此次研究家長式領導並未出現在本 研究的調查中,然而這議題具有重要性,未來應可以作為後續的研究議題。而其 他的因素,如和諧人際關係在過去華人的研究中也被視為是一個重要的因素,未 來也可更細部的探究。
參考文獻
ACSNI (Advisory Committee on the Safety of Nuclear Installations), 1993.
Organizing for Safety-Third Report by the Study Group on Human Factors, HMSO, London.
Adams, E., 1976. Accident causation & management systems. Professional Safety 21 (10), 26-29.
Barling, J., Loughlin, C., Kelloway, E.K., 2002. Developing and testing a model of safety specific transformational leadership and occupational safety. Journal of Applied Psychology 87, 488-496.
Barling, J., Zacharatos, A., 1999. High-performance safety system: management practices for achieving optimal safety performance. Paper presented at the 25th annual meeting of the Academy of Management, Toronto.
Bentler, P.M., 1992. On the fit of models to covariances and methodology to the Bulletin. Psychological Bulletin 112, 400–404.
Bentler, P.M., Bonett, D.G., 1980. Significance tests and goodness-of-fit in the analysis of covariance structures. Psychological Bulletin 88 588–606.
Bird, F., Loftus, R., 1976. Loss Control Management. Institute Press, Loganville, Georgia.
Brislin, R.W., 1970. Back-translation for cross-cultural research. Journal of Cross-Cultural Psychology 1, 185-216.
Brown, K.A., Willis, P. G., Prussia, G. E., 2000. Predicting safe employee behavior in the steel industry: Development and test of a sociotechnical model. Journal of Operations Management, 18, 445–465.
Churchill, G.A., 1991. Marketing research: Methodological Foundation, 5th ed. The Dryden Press, New York.
Cooper, M.D., 1998. Improving Safety Culture: A Practical Guide. J Wiley, Chichester.
Cooper, M.D., 2000. Towards a Model of Safety Culture. Safety Science 32,
Cox,S.,Flin,R.,1998.Safety culture:philosopher’sstoneorman ofstraw? Work and Stress 12, 189-201.
Dansereau, F., Alutto, J., 1990. Level-of-analysis issues in climate and culture research. In: Schneider, B. (Ed.), Organizational Climate and Culture.
Jossey-Bass Publishers, San Francisco, pp. 399-420.
Dedobbeleer, N., Beland, F., 1991. A safety climate measure for construction sites.
Journal of Safety Research 22, 97–103.
DeJoy, D.M., 2005. Behavior change versus culture change: divergent approaches to managing workplace safety. Safety Science 43, 105–129.
DePasquale, J.P., Geller, E.S., 1999. Critical success factors for behavior-based safety:
a study of 20 industry-wide applications. Journal of Safety Research 30, 237–49.
Eiff, G., 1999. Organizational safety culture. Proceedings of the 10th International Symposium on Aviation Psychology. Department of Aviation, Columbus, OH, pp. 1-14.
Farh, J.L., Cheng, B.S., 2000. A cultural analysis of paternalistic leadership in Chinese organizations. In Li, J.T., Tsui, A.S., Weldon, E. (Eds.), Management and Organizations in the Chinese Context. Macmillan, New York, pp. 84–127.
Flin, R., Mearns, K., O’Connor, P., Bryden, R., 2000. Measuring safety climate:
identifying the common features. Safety Science 34, 177–193.
Geller, E.S., 1994. Ten principles for achieving a total safety culture. Professional Safety 39, 18-24.
Geller, E.S., 2001. Working Safe: How to People Actively Care for Health and Safety.
CRC Press, Boca Raton.
Glendon, A.I. & McKenna, E.F., 1995. Human safety and risk management. Chapman and Hall, London.
Glendon, A.I., Litherland, D.K., 2001. Safety climate factors, group differences and safety behaviour in road construction. Safety Science 39, 157–188.
Guldenmund, F.W., 2000. The nature of safety culture: a review of theory and research. Safety Science 34, 215-257.
Hechanova-Alampay , R.H., Beehr, T.A., 2001. Empowerment, span of control and safety performance in work teams after workforce reduction. Journal of Occupation Health Psychology 6, 275-281.
Heinrich, W.H., Peterson, D., Roos, N., 1980. Industrial Accident Prevention (5th Ed.).
McGraw-Hill, New York.
Helmreich, R.L., Foushee, H.C., 1993. Why crew resource management? Empirical and theoretical bases of human factors in training and aviation. In Wiener, E., Kanki, B.G., Helmreich, R.L. (Eds). Cockpit resource management: Academic Press. San Diego, CA, pp.3-45.
Helmreich, R.L., Merritt, A.C., 1998. Culture at Work in Aviation and Medicine:
National, Organizational, and Professional Influences. Ashgate, Aldershot.
Ho, D.Y.F., Chiu, C.Y., 1994. Component ideas of individualism, collectivism, and social organization: an application in the study of Chinese culture. In: Kim, U., Triandis, H.C., Kagitcibasi, C., Choi, S.C., Yoon, G. (Eds.), Individualism and Collectivism: Theoretical and Methodological Issues. Sage, Thousand Oaks, CA, pp.137-156.
Hofmann, D.A., Morgeson, F.P., 1999. Safety-related behavior as social exchange: the role of perceived organizational support and leader-member exchange. Journal of Applied Psychology 84, 286-296.
Hofmann, D.A., Stetzer, A., 1996. A cross-level investigation of factors influencing unsafe behaviors and accidents. Personnel Psychology 49, 307-339.
Hofstede,G.1980.Culture’sConsequences:InternationalDifferencesin Work-related values. Sage, Newbury Park, CA.
Hofstede, G., and Bond, M.H., 1988. The Confucius connection: from cultural roots to economic growth. Organizational Dynamics 16, 4-21.
Hollnagel, E., Woods, D.D. 2005. Joint Cognitive Systems: Foundations of Cognitive Systems Engineering. CRC Press, Boca Raton, FL.
Hsu, S.H., 2005. Establishing safety knowledge management system for improving safety culture within high-risk technical industry (Report No. NSC
Hsu, S.H., Lee, C.C., Wu, M.C., Takano, K., 2008. A cross-cultural study of organizational factors on safety: Japanese vs. Taiwanese oil refinery plants.
Accident Analysis and Prevention 40, 24-34.
Huang, Y.H., Ho, M., Smith, G.S., Chen, P.Y., 2006. Safety climate and self-reported injury: assessing the mediating role of employee safety control. Accident and Analysis and Prevention 38 425-433.
Hwang, K. K., 1987. Face and favor: the Chinese power game. American Journal of Sociology 92, 944-974.
IAEA (International Atomic Energy Agency), 2002. Self-assessment of safety culture in nuclear installations: highlights and good practices (IAEA-TECDOC-1321).
International Atomic Energy Agency, Vienna.
INSAG (International Nuclear Safety Advisory Group), 1991. Safety Culture: Safety Series No. 75-INSAG-4. Report by the International Nuclear Safety Advisory Group. International Atomic Energy Agency, Vienna.
Joksimovich, V., 1992. Safety culture in nuclear utility operations. Human Factors and Power Plants, Conference Record for 1992 IEEE Fifth Conference, pp.182 -187.
Joreskog, K., Sorbom, D., 1993. LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language. Scientific Software International, Inc, Chicago.
Kelloway, E.K., Mullen, J., Francis, L., 2006. Divergent effects of transformational and passive leadership on employee safety. Journal of Occupational Health Psychology 11, 76-86.
Lee, T., Harrison, K., 2000. Assessing safety culture in nuclear power stations. Safety Science 34, 61–97.
Leung, K., Bond, M.H., 1989. On the empirical identification of dimensions for cross-cultural comparisons. Journal of Cross-Cultural Psychology 20, 133-151.
Leung, K., Bond, M.H., Carment, D.W., Krishnan, L., Liebrand, W.B.G., 1990. Effects of cultural femininity on preference for methods of conflict processing: a
Maruyama, G.M., 1998. Basics of Structural Equation Modeling. Sage Publications, Thousand Oaks, CA.
Mattila, M., Hyttinen, M., Rantanen, E., 1994. Effective supervisory behavior and safety at the building site. International Journal of Industrial Ergonomics 13, 85–93.
McDonald, N., Corrigan, S., Daly, C., Cromie, S., 2000. Safety management systems and safety culture in aircraft maintenance organizations. Safety Science, 34, 151-176.
Mearns, K., Flin, R., Gordon, R., Fleming, M., 1998. Measuring safety climate on offshore installations. Work and Stress 12, 238-254.
Merritt, A.C., Helmreich, R.L., 1996. Human factors on the flight deck: the influences of national culture. Journal of Cross-cultural Psychology 27, 5-24.
Neal, A., Griffin, M.A., 2002. Safety climate and safety behavior. Australian Journal of Management 27, 67-76.
Neal, A., Griffin, M.A., Hart, P.M., 2000. The impact of organizational climate on safety climate and individual behavior. Safety Science 34, 99-109.
Nunnally, J.C., 1978. Psychometric theory, 2nd ed. McGraw-Hill, New York.
Oliver, A., Cheyne, A., Tomas, J.M., Cox, S., 2002. The effects of organizational and individual factors on occupational accidents. Journal of Occupational and Organizational Psychology 75, 473–488.
Parker, S. K., Turner, N., 2002. Work design and individual work performance:
Research findings and an agenda for future inquiry. In Sonnentag, S. (Ed.), The psychological management of individual performance: A handbook in the psychology of the management of organizations. Erlbaum, Chichester, UK, pp.69-93.
Pidgeon, N., O’Leary, M., 2000. Man-made disasters: why technology and organizations fail. Safety Science 34, 15-30.
Probst, T. M., Brubaker, T. L., 2001. The effects of job insecurity on employee safety outcomes: Cross sectional and longitudinal explorations. Journal of
Pye, L.W., 1981. Dynamics of Chinese Politics. Gunn and Hain, Cambridge, MA.
Pye, L.W., 1985. Asia Power and Politics. Harvard University Press, Cambridge, MA.
Reason, J., 1990. Human error. Cambridge University Press, New York, NY.
Reason, J., 1997. Managing the Risks of Organizational Accidents. Ashgate, Aldershot.
Reichers, A. E., & Schneider, B., 1990. Climate and culture: An evolution of constructs. In B. Schneider (Ed.), Organizational climate and culture, pp. 5-39.
Jossey-Bass, San Francisco.
Rentsch, J. R., 1990. Climate and culture: Interaction and qualitative differences in organizational meanings. Journal of Applied Psychology 75, 668-681.
Seo, D.C., 2005. An explicative model of unsafe work behavior. Safety Science 43, 187-211.
Seo, D.C., 2005. An explicative model of unsafe work behavior. Safety Science 43, 187-211.
Shi, X., Westwood, R.I., 2000. International Business Negotiation in the Chinese context. In: Li, J.T., Tsui, A. S., Weldon, E. (Eds.), Management and Organizations in the Chinese Context. Macmillan, New York, pp. 185–221.
Simard, M., Marchand, A., 1994. The behavior of first-line supervisors in accident prevention and effectiveness in occupational safety. Safety Science, 17, 169-185.
Siu, O.L., Philips, D.R., Leung, T.W., 2004. Safety climate and safety performance among construction workers in Hong Kong: the role of psychological strains as mediators. Accident and Analysis and Prevention 36, 359-366.
Takano, K., Kojima, M., Hasegawa, N., Hirose, A., 2001. Interrelationships between organizational factors and major safety indicators: a preliminary field study. In:
Wilpert, B., Itoigawa, N. (Eds.), Safety Culture in Nuclear Power Operations.
Taylor & Francis, London, pp. 189–205.
Takano, K., Tsuge, T., Hasegawa, N., Hirose, A., 2004. Development of a safety assessment system for promoting a safe organizational climate and culture. In Itoigawa, N., Wilpert, B., Fahlbruch, B. (Eds.), Emerging Demands for
Nuclear Safety of Nuclear Power Operations: Challenge and Response. CRC Press, Boca Raton, pp. 57–71.
Taniguchi, T., Tomioka, Y., Echizen, M., Enomoto, T., Kondo, S., 1995. Management culture for safe and reliable operation of nuclear power plants in Japan.
Proceedings of the International Topical Meeting on Safety Culture in Nuclear Installations, ANS & NEA, Vienna, 551–560.
Tomas, J.M., Melia, J.L., Oliver, A., 1999. A cross-validation of a structural equation model of accidents: organizational and psychological variables as predictors of work safety. Work and Stress 13, 49–58.
Tsui, A.S., Farh, J.L., 1997. Where guanxi matters: relational demography and guanxi in the Chinese context. Work and Occupations 24, 56-79.
Tsui, A.S., Wang, H., Xin, K., Zhang, L., Fu, P.P., 2004. Let thousand flowers bloom-Variation of leadership styles among Chinese CEOs. Organizaitonal Dynamics 33, 5-20.
Varonen, U., Mattila, M., 2000. The safety climate and its relationship to safety practices, safety of the work environment and occupational accidents in eight wood-processing companies. Accident Analysis and Prevention 32, 761-769.
Von Thaden, T.L., Li, Y.J., Li, J., Lei, D., 2006. Validating the commercial aviation safety survey in the Chinese context. Technical Report HFD-06-09, Human Factors Division, University of Illinois, Savoy, IL.
Warner, M., 1995. The Management of Human Resources in Chinese Industry.
Macmillan, London.
Watanabe, T., 1996. Safety consciousness and organizational climate (in Japanese).
Tetsudou to Denkigijyutu, 1, 5–11.
Weaver, D., 1971. Symptoms of Operational Error. Professional Safety, Octorber.
Westwood,R.,1997.Harmony and patriarchy: theculturalbasisfor“paternalistic headship”among theoverseasChinese.Organization Studies18,445-480.
Wiegmann, D. A., Zhang, H., von Thaden, T., Sharma, G., Mitchell, A., 2002. A synthesis of safety culture and safety climate research (ARL-0203/FAA-02-2).
Williamson, A.M., Feyer, A.M., Cairns, D., Biancotti, D., 1997. The development of a measure of safety climate: the role of safety perceptions and attitudes. Safety Science 25, 15–27.
Xin, K.R., Pearce, J.L., 1996. Guanxi: connections as substitutes for formal institutional support. Academy of Management Journal 39, 1641-58.
Yang, M.M., 1994. Gifts, Favors and Banquest: The Art of Social Relationships in China. Cornell University Press: Ithaca, NY.
Yeung, Y.M. and Tung, R.L., 1994. Achieving business success in Confucian societies:
the importance of guanxi (connections). Organizational Dynamics 25, 54-65.
Zohar, D., 1980. Safety climate in industrial organizations: theoretical and applied implications. Journal of Applied Psychology 65, 96–102.
Zohar, D., 2000. A group-level model of safety climate: testing the effect of group climate on microaccidents in manufacturing jobs. Journal of Applied Psychology 85, 587-596.
Zohar, D., 2010. Thirty years of safety climate research: reflections and future directions. Accident and Analysis and Prevention 42, 1517-1522.
Zohar, D., Luria, G.., 2005. A multilevel model of safety climate: cross-level relationships between organization and group-level climates. Journal of Applied Psychology 90, 616-628.
附件一 問卷題目
同事之間彼此協助,以完成作業