第七章、 結論與建議
第三節、 未來研究方向
在本研究中,我們提出了組織的知識生態研究架構,在這個研究架構中知識生態的 DICE 模型,包括知識分佈、知識互動、知識競爭、知識演化四個構面將會受到眾多組 織內部環境因素及外部環境因素的影響。本計畫經過三年的研究,對於這些外生因素對
知識生態的影響只探討了一小部分,尚有其他重要的因素諸如產業環境、科技環境、企 業策略、組織文化等影響因素,並未能完整的考量進來,這些外生因素對組織知識生態 的影響,都是值得後續研究繼續探討的,以期能夠將組織知識生態理論做更嚴謹的驗證。
在生物學中,生態研究需要長時間的實地觀察才能夠得到最精確的研究結果,在知 識生態研究中亦然。本研究提出的知識分佈、互動、競爭、演化四個研究構面,目的是 要以生態理論的觀點去探索組織的知識管理相關問題,希望能夠觀察到組織的知識生態 狀況,及知識演化的趨勢及趨力,而演化是一種長時間的累積結果,必須透過長時間的 深度觀察研究才能夠將問題完整的探索。本研究雖引用的質化的個案研究來輔助詮釋知 識生態構面,然而這次的個案研究只能夠算是對於個案公司的橫斷面知識生態的瞭解,
我們並沒有更深入的追蹤知識管理推動、發展的歷史,這也是後續研究值得繼續探索的 方向。
此外,本研究利用問卷調查法收集實證資料,期望能夠以大樣本資料來驗證知識生 態模式與研究假說。問卷調查法的好處是可以藉由較大的樣本數讓研究結果更具客觀 性,然而它卻無法對研究問題進行較為深度的探討。知識生態模型是一個創新的研究模 型,可能潛藏著一些構面、因素及因果關係是本研究至目前為止所未能完整分析的,未 來可以配合質化的研究方法,長時間的以知識生態的觀點去探索組織內的知識管理活 動,分析知識生態的DICE 模型各個構面的意義及相互關係,促使知識生態模型能更臻 完備。
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計畫成果自評
Journal papers:
1. T.P. Liang and D.N. Chen, “An Ecological Model for Knowledge Management in Organizations,” Journal of Computer Information Systems, invited paper, under review (SCI).
2. Liang, T.P., Liu, C.C., Lin, T.M. and Lin, B., “Effect of team diversity on software project performance,” Industrial Management and Data Systems, forthcoming, 2007.
3. Liang, T.P., Jiang, J.J., Klein, G., “Software Product Quality as Influenced by Informational Diversity, Task Conflicts, and Learning in Project Teams,” submitted to Journal of MIS.
3. Liang, T.P., Jiang, J.J., Klein, G., “Software Product Quality as Influenced by Informational Diversity, Task Conflicts, and Learning in Project Teams,” submitted to Journal of MIS.