研究相關建議

建議未來研究可調查其他產業，是否有公司採用結構導向混合式管理控制系 統。並建議銀行產業管理控制系統可採用交互式管理控制系統設計，有助於主管 對於不確定性環境的關注及管理資訊的掌握，進而促進組織學習以及策略性變革 的產生。

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沈水金 (2004) 銀行區域消費金融中心營運之探討，中山大學管理學院高階經營 專班碩士論文

林義屏 (2001) 市場導向、組織學習、組織創新與組織績效間關係之研究-以科學 園區資訊電子產業為例，中山大學企業管理學系博士論文

林孟彥譯 (2003) 管理學，(Stephen P. Robbins, Mary Coulter 7/ed)，華泰文化

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7. 銀行主管是否視學習為主要競爭優勢來源?銀行平時如何推展教育訓練活動?

於活動中，銀行主管會和員工清楚溝通未來銀行發展定位?又銀行內部如何處 理行員對於營運問題的挑戰和辯論?

8. 銀行主管樂於採用新的管理方式，來評估且激勵行員的績效表現?且公司經常 開發一些能被市場接受的新產品或服務?公司會依據顧客的需求改變服務的 項目及改善服務方式?

9. 本銀行在營運淨利和投資報酬率上與產業平均比較水準為何?又本銀行在新 產品研發、市場開拓和員工職涯發展上，和產業競爭者比較為何?

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