第五章 結論與建議
第三節 研究限制
一、研究限制
（一）本研究係針對台灣北區三種不同服務接觸類型餐廳中，各 選一個知名品牌餐廳的消費者為研究對象，並採取便利抽 樣方式進行調查，故本研究結果可能無法普及與推論其他 不同品牌餐飲業之情況。
（二）本研究所進行的消費者問卷調查，係屬專家資料蒐集與文 獻參考方式進行，限制於人力與時間的考量，未能進行長 時間的產業實況調查與發展更精確題項的適切性，因此，
對於研究結果中各構面間的因果關係推論，可能會受到限 制。
二、餐飲業科技導入問項發展的限制
（一）由於餐飲業的科技導入與消費者的使用普及率仍成長當 中，對於各品牌餐廳所提供的科技項目無法讓消費者立即 明白使用方式與名稱，間接影響科技導入的影響程度。
（二）各餐飲品牌因不同的服務方式與銷售內容，會有不同的科 技導入，因不同服務方式部份使用的科技不同，無法精準 的比較三種不同類型餐廳的全面性科技導入影響，故無法 將研究結果推論至所有餐廳。
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附錄 A 題項之專家效度與焦點團體
服務接觸題項 原題項 服務人員對我是有幫助的
Helpful employees
修改意見 P1：服務人員適時對我提供幫助 P2：服務人員樂於協助顧客 P3：適用
題項修改 服務人員適時對我提供幫助
原題項 餐廳的建築是令人印象深刻的 The restaurant architecture is impressive 修改意見 P1：「印象深刻」更改為「耳目一新」
P2：適用
P3：「建築」更改為「裝潢」
焦點團體：印象深刻留用，「建築」更改為「裝潢」
題項修改 餐廳的裝潢令人印象深刻
原題項 地板和牆壁的顏色是協調互補的
The color of the wall and floor are complementary and coordinating
修改意見 P1：刪除 P2：適用
P3：刪除（桌椅顏色、整體氛圍為也會影響到對視覺顏色的感受）
題項修改 刪除
原題項 號碼牌候位管理
Handheld order taking while waiting in line
修改意見 本研究修改為「使用號碼牌排隊管理是令人方便的」
P6：適用
焦點團體：63 位 35 歲以下受訪者了解電子號碼牌的功用 題項修改 適用
原題項 呼叫器候位管理
Papers for table management
修改意見 本研究修改為「提供免排隊電子呼叫器管理是令人方便的」
P5：適用
焦點團體：49 位 35 歲以下受訪者了解免排隊電子呼叫器的功用 題項修改 適用
原題項 互動式多媒體資訊站點菜系統 Kiosk-based food ordering
修改意見 本研究修改為「服務人員使用 POS 點餐系統是令人方便的」
P4：適用 P5：適用 P6：適用
焦點團體：61 位 35 歲以下受訪者了解 POS 點餐系統的功用
焦點團體：61 位 35 歲以下受訪者了解 POS 點餐系統的功用