第五章 結論與建議
第三節 研究限制與建議
雖然本研究以客觀嚴謹地建立研究假說定進行實證分析,儘管本研究在資料 蒐集、分析與研究過程中,雖然已經力求完備,仍存在一些研究上的限制,因此,
對於後續研究者欲針對相似研究主題進行探討與分析,提出以下幾點建議作為參 考:
1. 在衡量問卷方面,由於本研究量表採自陳式量表,且以部分員工的角度評估,
雖然已使用反向題來檢測,但受測者可能會基於主觀判斷、類化方式處理訊 息等,使得收集的資料發生某種程度的偏誤,讓研究結果可能有所影響。後 續研究可同時納入對金融產業專家、主管的看法,並以自我知覺來衡量員工 基本心理需求層面在各相關變數上的情形。
2. 在衡量時間方面,由於時間與人力之限制,本研究是屬於橫斷面的資料。因 此本研究推論受限於某一時點,而無法以長時間的縱斷面資料去探討變數間 可能的因果關係,後續研究如果能以縱斷面方式蒐集資料做比對,則研究結 果將更具價值和意義。
3. 在其他變項衡量方面,雖然本研究許多變項(例如行為態度或自我效能等)得衡 量採用自陳式量表,但這些衡量在先前研究中已被證實是據信度與效度的,
而且衡量行為意向的指標很多,沒有絕對的適用標準;因此,後續研究者可 針對不同的研究目的與研究範圍,採用其他適切的衡量變項。
4. 在研究範圍選取方面,本研究礙於人力、物力以及時間因素,僅利用立意取 樣以部分台灣上市上櫃金控公司作為研究對象,並未參考其他外商金融產業,
故本研究實證結果,或許只適用台灣本土金控公司;因此,後續研究者可考 慮以我國金融控股公司與外商金融產業進行實證研究,並比較其差異,以增 加研究結果之可信度及應用範圍,期望此議題獲得更全面的研究論證。
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5. 在研究架構方面,研究發現主觀規範對行為意向及關係感對行為意向的影響 關係不顯著,與預期的正向影響假設不同,這部分除了要注意受測者填答時,
是否對題項有所誤解,而導致填答上的偏差。另外,是否有其他外生變數或 干擾變數需要考量,這也是值得注意和建議後續加以驗證和改善的地方。
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時間管理 55 25.9
其他 1 0.5
近三年曾參與管理才能相關 訓練課程類型(專業職能)
工作執行力 59 27.8 金融產業市場趨勢 101 47.6 公司(新)產品與服務 94 44.3 金融法規 127 59.5 電腦操作技能 45 21.2 業務專業知識 156 73.6 顧客關係管理 54 25.5
其他 4 1.9
近三年曾參與管理才能相關 訓練課程類型(人際溝通)
部屬培育 34 16.0
人際關係 74 34.9
情緒管理 47 22.2
壓力管理 32 15.1
跨部門溝通技巧 18 8.5 工作表達技巧 63 29.7
諮商面談 32 15.1
其他 1 0.5
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附錄四 研究問卷
您好:
感謝您在百忙之中,願意撥冗時間協助填寫問卷。本問卷純屬學術性 論文之問卷,採不記名方式填答,其主要是以金融產業從業人員為研究對象,
探討員工管理才能之研究。懇請您依個人寶貴經驗與認知,惠賜意見以供作 為本研究之參考。
再次感謝您的幫忙與協助 敬祝
身體健康!鴻圖大展!!
國立臺中教育大學 事業經營碩士學位學程 指導老師: 林欣怡 博士
研 究 生: 呂岱霓 敬上
電子信箱: danny100108@gmail.com
一、基本資料
性別: □男 □女
年齡: □30 歲以下 □31-40 歲 □41-50 歲 □51 歲以上
現職服務年資: □未滿 1 年 □1 年以上-未滿 3 年
□3 年以上-未滿 5 年 □5 年以上-未滿 10 年
□10 年以上-未滿 20 年 □20 年以上
職務類型: □管理階層 □非管理階層
公司類別: □銀行 □保險 □證券 □票券 □信用卡 □期貨 □投信 □投顧 □資產 □創投 □其他_________
組織內部具備完善訓練課程規劃: □是 □否 □不清楚
參與相關訓練課程之意願: □公司指派 □自願參加
近三年參與相關訓練課程之總時數: □約_________小時 □不清楚
(續下頁)
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近三年曾參與管理才能相關訓練課程類型:(可複選)
管理知能 專業職能 人際溝通
□部門策略規劃 □工作執行力 □部屬培育
□部屬領導與激勵 □金融產業市場趨勢 □人際關係
□目標設定 □公司(新)產品與服務 □情緒管理
□組織管理 □金融法規 □壓力管理
□專案管理 □電腦操作技能 □跨部門溝通技巧
□衝突管理 □業務專業知識 □工作表達技巧
□時間管理 □顧客關係管理 □諮商面談
□其他_______________ □其他_______________ □其他_______________
備註:課程主題約略相同即可勾選
二、管理才能認知
1. 拓展人脈 □ □ □ □ □ □ □ 2. 提高升遷機會 □ □ □ □ □ □ □ 3. 因應市場需求 □ □ □ □ □ □ □ 4. 增進人際關係 □ □ □ □ □ □ □ 5. 提高工作效率 □ □ □ □ □ □ □ 6. 增加我的收入 □ □ □ □ □ □ □ 7. 提升我的專業發展 □ □ □ □ □ □ □ 8. 滿足個人興趣 □ □ □ □ □ □ □ 9. 提升產業競爭力 □ □ □ □ □ □ □ 10. 增廣見聞 □ □ □ □ □ □ □
依您而言,下列情況的可能性傾向於: 非常 非常 參與管理才能相關訓練,可以…… 不重要 重要
1 2 3 4 5 6 7
(續下頁)
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10. 管理才能相關訓練的實務層面 □ □ □ □ □ □ □ 11. 公司具備多元管理才能相關訓練課程 □ □ □ □ □ □ □ 12. 員工深入了解管理才能相關訓練 □ □ □ □ □ □ □
本問卷到此結束,請您檢視有無遺漏之處,非常感謝您撥空填答!謝謝您的 協助!