研究限制與未來研究方向

第五章結論與建議

第三節研究限制與未來研究方向

本研究受限於人力、經費與時間等因素，研究過程中仍有不盡完善之處，仍不免有以下之限制：

一、本研究僅以國內一千大製造業作為研究對象，後續研究可根據本研究提出之

研究架構，進一步針對不同類型的產業(例如金融業、房仲業等)發展出不同問卷進行類似研究，並可與本研究比較異同，作為參考。

二、本研究在實證研究上，受到時間及經費上的限制，而採用橫斷面的資料作為實證的依據，因只能了解現階段的情況，可能使得研究結果因而有所偏差。未來研究若可以採用不同時間點之縱斷面的資料作為研究的依據，進一步探討關係鑲嵌、動態能力、知識分享與服務創新的關聯性，則更能夠完整的呈現其關係。

三、企業的網絡關係常常都是由許多顧客或供應商連結交織而構成的多方複雜關係，因此鑲嵌的關係如何更精確來衡量，是本研究尚待克服與未來進一步研究的方向，

而若能再進行個案研究會使本研究之理論架構更加完善，因此建議後續研究可以從質性的研究著手。

四、本研究受限於研究指標之選定問題，僅以服務創新來代表企業的創新，然而企業之創新不僅限於服務創新，後續研究者可考慮以其他創新模式，如流程創新、策略性創新等，亦或以實際的財務績效，如報酬率及銷售額等來衡量，作為分析對象進行研究。

參考文獻

一、中文部分

古永嘉、楊雪蘭(譯) (2009)。企業研究方法。台北市，華泰文化。

李洪成 (2010)。SPSS 19 統計分析入門講座。台北市，松崗資產管理。

李宜芳 (2002)。網絡的關係與連結－資訊態的提出。國立清華大學社會學研究所網絡與社會研討論文。

吳明隆、涂金堂 (2009)。SPSS 與統計應用分析。台北市，五南書局。

邱世寬、陳玥謹 (2008)。新產品開發之組織間控制機制設計與開發績效關係之實證研 究。創新與管理，5(1)，1-31。

周文賢 (2004)。多變量統計分析 Multivariate statistical analysis。台北市，智勝文化。

侯嘉政（2008）。企業動態能力與創業管理之研究。創業管理研究，3(2)，1-28。

莊立民（2002）。組織創新模式建構與實證之研究－以台灣資訊電子業為例。國立成功大學企業管理研究所博士論文。

莊立民、段起祥 (2006)。台灣服務業組織創新量表發展之研究。產業論壇，8(2)，

65-83。

陳建成 (2009)。促銷活動、服務創新與顧客滿意度關係之實證研究－以國道客運為例。

數據分析，4(2)，13-34。

陳彥豪、薛榮棠、黃崇興 (2009)。網絡鑲嵌與服務創新績效關聯性之研究－以台灣 B2B 軟體服務業者為例。資訊管理學報，16(4)，75-92。

黃光國 (2003)。中國人的權力遊戲。台北市，巨流圖書。

黃芳銘 (2006)。結構方程模式理論與應用。台北市，五南書局。

楊亨利、吳俊德 (2009)。群體能力、社會網絡與激勵政策對組織成員間知識分享的影 響。資訊管理學報，16，21-55。

楊國樞 (2008)。華人本土心理學與華人本土契合性。台北市，五南書局。

榮泰生 (2009)。AMOS 與研究方法。台北市，五南書局。

韓志翔、莊如松、葉柏秀（2006）。高績效人力資源管理與知識分享之關係：以組織承諾與組織公民行為為中介變項。2006 IACMR conference 中文論壇，中國，南京。

韓志翔、江旭新、楊敦程 (2009)。高承諾人力資源管理、知覺組織支持、信任與知識 分享之關係探討：跨層次的分析。管理評論，28(1)，25-44。

廖述賢、費吳琛、王儀雯 (2006)。信任關係、工作滿意與知識分享關聯性之研究。人 力資源管理學報，6(3)，23-44。

鄭伯壎、劉怡君 (1995)。義利之辯與企業間的交易歷程：台灣組織間網絡的個案分析。

本土心理學研究，4，2-41。

二、英文部分

Adner, R. (2006). Match your innovation strategy to your innovation ecosystem. Harvard

Business Review, 84(4), 98-107.

Afuah, A. (2003). Innovation Management: Strategies Implementation, and Profits. New York: Oxford.

Aoki, M. (1990). The participatory generation of information rents and the theory of the firm.

in M. Aoki, B.Gustafsson, and O.E. Williamon (Eds.), The Firm as a Nuxus of Treaties, (pp.26-52), London: Sage.

Amit, R., & Schoemaker, P. (1993). Strategic assets and orginaization rent. Strategic

Management Journal, 14(1), 33-36.

Andersson, U., Forsgren, M., & Holm, U. (2002). The Strategic impact of external networks:

Subsidiary performance and competence development in the multinational corporation.

Strategic Management Journal, 23(11), 979-996.

Argyres, S. N. (1995). Technology strategy, governance structure and interdivisional coordination. Journal of Economic Behavior and Organization, 28(3), 337-358.

Armbrecht, F. M., Jr., R., Chapas, R. B., Chappelow, C. C., & Farris, G. F. (2001).

Knowledge management in research and development. Research Technology

Management, 44(2), 28-48.

Barreto, I. (2010). Dynamic capabilities: A review of past research and an agenda for the future. Journal of Management, 36(1), 256-280.

Barringer, B. R., & Harrison, J. S. (2000). Walking a tightrope: Creating value through interorganizational relationships. Journal of Management, 26(3), 367.

Baun, J. A., Calabrese, T. & Silverman B. S. (2000). Don't go it alone: Alliance network composition and startups' performance in canadian biotechnology. Strategic

Management Journal, 21(3), 267-294.

Betz, F. (1987). Managing Technology Competing Through New Ventures, Innovation, and

Corporate Research. New York: Prentice Hall.

Bishop, P., & Wiseman, N. (1999). External ownership and innovation in the United Kingdom. Applied Economics, 31(4), 443-450.

Blyler, M., & Coff, R. W. (2003). Dynamic capabilities, social capital, and rent appropriation:

Ties that split pies. Strategic Management Journal, 24(7), 677-686.

Burt, R. S. (1983). Corporate Profits and Cooptation: Networks of Market Constrains and

Directorate Ties in the American Economy, New York: Academic Press.

Campbell, A. J., & Cooper, R. G. (1999). Do customer partnership improve new product success rates? Industrial Marketing Management, 28(4), 507-519.

Capaldo, A. (2007). Network structure and innovation: The leveraging of a dual network as a distinctive relational capability. Strategic Management Journal, 28(4), 585-608.

Chen, H. F., & Wang, I. C. (2001). The determinants and effects of embeddedness on MNC’s subsidiaries. International Conference on Ttrade, Investment, and Industrial

Policy in the Asia-Pacific Region(pp. 283-303), Taipei: Soochow University.

Chetty, C. & Eriksson K. (2002). Mutual commitment and experiential knowledge in mature international business relationship. International Business Review, 11, 305-324.

Chiu, C. K., Hsu, P. S., & Wei, L. Y. (2007). Proposing Chinese knowledge sharing using guanxi and organizational commitment as critical mediators. Journal of International

Management Studies, 2(1), 65-74.

Chow, W. S., & Chan, L. S. (2008). Social network, social trust and shared goals in organizational knowledge sharing. Information & Management, 45(7), 458-465.

Christensen, C. M., Anthony, S. D., & Roth, E. A. (2004). Seeing What's Next: Using the

Theories of Innovation to Predict Industry Change, Boston, Massachusetts, USA:

Harvard Business School Press.

Chung, S., Singh, H., & Lee, K. (2000). Complementarity, status similarity, and social capital as drivers of alliance formation. Strategic Management Journal, 21 (1), 1-22.

Coase, R. H. (1937). The nature of the firm. in Stigler, G. J., and Boulding, K. E.,

Readings in Price Theory, Homewood, Ill: Irwin.

Cohen, W., & Levinthal, D. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35, 128–152.

Collis, D. J. (1996). Organizational Learning and Competitive Advantage, London: Sage.

Damanpour, F., & Schneider, M. (2006). Phases of the adoption of innovation in organizations: effects of environment, organization and top managers. British Journal of

Management, 17(3), 215-236.

Daniel, E., & Storey, C. (1997). On-line banking: Strategic and management challenges.

Long Range Planning, 30(6), 890-898.

Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of

Knowledge Management, 9(3), 101-115.

Darroch, J., & MaNaughton, R. (2002). Examining the link between knowledge management practices and types of innovation. Journal of Intellectual Capital, 3(3), 210-222.

Davenport, T., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What

They Know. Cambridge, MA: Harvard Business School Press.

Davies, H. (1995). China Business: Contest and Issues, Hong Kong: Longman Asia Ltd.

Deeds, D. L., Decarolis, D., & Coombs, J. (2000). Dynamic capabilities and new product development in high technology ventures: An empirical analysis of new biotechnology firms. Journal of Business Venturing, 15(3), 211–229.

Djellal, F., & Gallouj, F. (2001). Patterns of innovation organization in service firms: Postal survey results and theoretical models. Science and Public Policy, 28(1), 57-67.

Drejer, I. (2004). Identifying innovation in surveys of services: A Schumpeterian perspective.

Research Policy, 33(3), 551-562.

Drucker, P. (1985). Innovation and Entrepreneurship: Practice and Principles. New York:

Harper & Row.

Drucker, P. (1998). Peter Ducker on the Profession of Management. Boston: Harvard Business Press.

Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships, Journal

of Marketing, 51(2), 11-28.

Dyer, J. H., Singh, H., & Nobeoka, K. (2000). Creating and managing high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal, 23(3), 345-367.

Eisenhardt, M. K., & Martin, A. J. (2000). Dynamic capabilities: What are they? Strategic

Management Journal, 21, 1105-1121.

Fan, Y. (2002). Questioning guanxi: Definition, classification and implications. International

Business Review, 11, 543-561.

Fang, E., Palmatier, R. W., & Steenkamp, E. M. (2008). Effect of service transition strategies on firm value. Journal of Marketing, 72, 1–14.

Feldman, M. S., & Pentland, B. T. (2003). Reconceptualizing organizational routines as a source of flexibility and change. Administrative Science Quarterly, 48(1), 94-118.

Freeman, C. (1982). The Economics of Industrial Innovation. Cambridge, MA: MIT Press.

Fynes, B., Voss, C., & de Burca, S. (2005). The impact of supply chain relationship dynamics on manufacturing performance. International Journal of Operations &

Production Management, 25(1), 6-19.

Gadrey, J., Gallouj, F., & Weinstein, O. (1995). New modes of innovation: How services benefit industry. International Journal of Service Industry Management, 6(3), 4-16.

Gemünden, H. G., Ritter, T., & Heydebreck, P. (1996). Network configuration and innovation success: An empirical analysis in German high-tech industries. International

Journal of Research in Marketing, 13(5), 449-462.

Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspectives. Journal of Management Information Systems,

18(1), 185-214.

Grandori, A., & Soda, G. (1995). Inter-firm networks: Antecedents, mechanisms and forms.

Organization Studies, 16(2), 183-214.

Granovetter, M. (1985). Economic action and social structure: The problem of embeddedness. The American Journal of Sociology, 91(3), 481-510.

Granovetter, M. (1992). Problems of explanation in economic sociology. In Nohria, N., &

Eccles,R. (Eds.) Networks and Organizations:Structure, Form, and Action(pp. 25-56), Boston: Harvard Business School Press.

Grevesen, C. W., & Damanpour, F. (2007). Performance implications of organizational structure and knowledge sharing in multinational R&D networks. Technology

Management, 38, 113-136.

Gulati, R. (1998). Alliances and networks. Strategic Management Journal, 19(4), 293-317.

Gulati, R., & Gargiulo, M. (1999). Where do inter-organizational networks come from? The

American Journal of Sociology, 104(5), 1439-1493.

Hagedoorn, J. (2006). Understanding the cross-level embeddedness of inerfirm partnership formation. Academy of Management Review, 31(3), 670-680.

Hansen, M. T., & Birkinshaw, J. (2008). The innovation value chain. Harvard Business

Review, 85(6), 121-130.

Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Data

Analysis(5th ed.). New Jersey: Prentice-Hall.

Hair, J. F. J., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data

Analysis: A Global Perspective. New Jersey: Pearson Prentice Hall.

Hanna, V., & Walsh, K. (2002). Small firm networks: A successful approach to innovation?

R&D Management, 32(2), 201-207.

Heimeriks, K. H., & Duysters, G. (2007). Alliance capability as a mediator between experience and alliance performance: An empirical investigation into the alliance capability development process. Journal of Management Studies, 44(1), 25-49.

Helfat, C. E. (1997). Know-how and asset complementarity and dynamic capability accumulation: The case of R&D. Strategic Management Journal, 18 (5), 339-360.

Helfat, C. E., Finkelstein, S., Mitchell, W., Peteraf, M. A., Singh, H., Teece, D. J., & Winter, S. G. (2007). Dynamic Capabilities: Understanding Strategic Change in Organizations.

Blackwell: Malden, MA.

Henderson, R., & Cockburn, I. (1994). Measuring competence? Exploiting firm effects in pharmaceutical markets research. Strategic Management Journal, 15, 63–84.

Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91-100.

Hertog, P. D. (2000). Knowledge intensive business services as co-producers of innovation.

International Journal of Innovation Management, 4, 491-528.

Hipp, C., & Grupp, H. (2005). Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies. Research Policy,

34(2), 517-535.

Hollenstein, H. (2003). Innovation modes in the Swiss service sector: A cluster analysis

based on firm-level data. Research Policy, 32(3), 845-863.

Holtshouse, D. (1998). Knowledge research issue. California Management Review , 40(3), 277-280.

Hong, P., Doll, W. J., Nahm, A. Y., & Li, X. (2004). Knowledge sharing in integrated product development. European Journal of Innovation Management, 7(2), 102-112.

Iansiti, M., & Clark, B. K. (1994). Integration and dynamic capability: Evidence from product development in automobiles and mainframe computers. Industrial and

Corporate Change, 3(3), 557–603.

Jan, V., & Christian, Z. (2005). Introduction: Innovation in services. Industry and Innovation,

12(2), 147-152.

Kamstra, M., & Kennedy, P. (1998). Combining qualitative forecasts using login.

International Journal of Forecasting, 14(1), 83-93.

Kelly, H. H., & Thibaut, J. W. (1978). Interpersonal Relations: A Theory of Interdependence, New York: Wiley & Sons, Inc.

Kim, C. W., & Mauborgne, R. A. (1998). Procedural justice, strategic decision making, and the knowledge economy. Strategic Management Journal, 19, 323-338.

Kotler, P. (2003). Marketing Management, New Jersey: Prentice-Hall.

Lahti, R. K. & Beyerlein, M. M. (2000). Knowledge transfer and management consulting: A look at the firm, Business Horizons, 43(1), 65-74.

Lau, K. W., Yam, C. M., & Tang, P. Y. (2010). The impact of technological innovation capabilities on innovation performance: An empirical study in Hong Kong, Journal of

Science and Technology Policy in China, 1(2), 163-186.

Lin, W. B. (2008). The exploration factors of affecting knowledge sharing: The case of Taiwan‘s high-tech industry, Expert Systems with Applications, 35(3), 661-676.

Lovett, S., Lee, C. S., & Kali, R. (1999). Guanxi versus the market: Ethics and efficiency.

Journal of International Business Studies, 30(2), 231-247.

Luecke, R. (2003). Harvard Business Essentials: Managing Creativity and Innovation, New York: Harvard Business School Publishing Corporation.

Luo, Y. (2000). Dynamic capabilities in international expansion. Journal of World Business,

35(4), 355-378.

Machlup, F. (1962). The Production and Distribution of Knowledge in the United States, Princeton: Princeton University Press.

Magnusson, P. R. (2003). Benefits of involving user in service innovation. European Journal

of Innovation Management, 6(4), 228-238.

Maier, R. (2007). Knowledge Management Systems: Information and Communication

Technologies for Knowledge Management. New York: Springer.

Mathews, J. A. (2002). The origins and dynamics of Taiwan's R&D consortia. Research

Policy, 31(4), 633-651.

McGahan, M. A., & Porter, E. M. (1997). How much does industry matter, really? Strategic

Management Journal, 18(summer special issue), 15-30.

McGahan, M. A. (1999). The performance of U.S. corporations: 1981-1994. Journal of

Industrial Economics, 47(4), 73-395.

Miles, I. (2006). Pattern of Innovation in Service Industries, Paper in the The Developmental International Conference of Service Industry, Taipei.

Möller, K., & Svahn, S. (2003). Managing strategic nets: A capability perspective.

Marketing Theory, 3(2), 209-234.

Moran, P. (2005). Structural vs. relational embeddedness: Social capital and managerial performance. Strategic Management Journal, 26(6), 1129-1151.

Nancy, M. D. (2000). Common Knowledge: How Companies Thrive by Sharing What They

Know, Boston: Harvard Business School Press.

Nelson, R. R. (1991). Why do firms differ, and how does it matter? Strategic Management

Journal, 12(winter special issue),61-74.

Nonaka, I., & Takeuchi, H. (1995). The Knowledge-Creating Compan, New York: Oxford University Press.

Parker, G. M. (1994). Cross-Functional Teams, San Francisco: Jossey-Bass.

Park, S. H., & Luo, Y. (2001). Guanxi and organizational dynamics: Organizational networking in Chinese firms. Strategic Management Journal, 22(5), 455-477.

Pegels, C. C., & Thirumurthy, M. V. (1996). The impact of technology strategy on firm performance. IEEE Transaction of Engineering Management, 43(3), 246-249.

Peng, S. Q. (1998). Guanxi in Trust: An Indigenous Study of Chinese Interpersonal Trust, unpublished PhD dissertation, the University of Hong Kong.

Perks, H., & Jeffery, R. (2006). Network configuration for innovation: A study of international fibre innovation. R & D Management, 36(1), 67-83.

Peteraf, A. M. (1993). The cornerstones of competitive advantage: A resource-based.

Strategic Management Journal, 14(3), 179-191.

Polanyi, K. (1944). The Great Transformation: The Political and Economic Origins of Our

Time, Boston: Beacon Press.

Powell, W. W. (1990). Neither market nor hierarchy: Network forms of organization.

Research in Organizational Behavior, 12, 295-336.

Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard

Business Review, 68(3),79-91.

Prahalad, C. K., & Krishnan, M. S. (2008). The New Age of Innovation: Driving Co-created

Value through Global Networks, New York: McGraw-Hill.

Priem, R. L., & Butler, J. E. (2001). Is the resource-based view a useful perspective for strategic management research? Academy of Management Review, 26(1), 22-40.

Quinn, J., Anderson, P., & Finkelstein, S. (1996). Managing professional intellect: Making the most of the best, Harvard Business Review.

Reid, F. (2003). Creating a knowledge sharing culture among diverse business units.

Employment Relations Today, 30(3), 43-49.

Rowley, T., Behrens, D., & Krackhardt, D. (2000). Redundant governance structures: An analysis of structural and relational embeddedness in the steel and semiconductior Industries. Strategic Management Journal, 21, 369-386.

Rumelt, R. (1991). How much does industry matter? Strategic Management Journal, 12(3), 167-185.

Ryu, S., Ho, S. H., & Han, I. (2003). Knowledge shariing behavior of physicians in hospitals.

Expert Systems with Applications, 25, 113-122.

Senge, P. (1998). Sharing knowledge. Executive Excellence, 15(6), 11-12.

Sher, P. J., & Vivid C. L. (2004). Information technology as a facilitator for enhancing dynamic capabilities through knowledge management. Information & Management,

41(8), 933-945.

Shih, M. H., Tsai, H. T., & Wu, C. C. (2006). A holistic knowledge sharing framework in high-tech firms: Game and co-opetition perspectives. Technology Management, 36(4), 354-367.

Simsek, Z., Michael H. L., & Floyd, S. W. (2003). Inter-firm networks and entrepreneurial behavior: A structural embeddedness perspective. Journal of Management, 29(3), 427-442.

Sivadas, E., & Dwyer, F. R. (2000). An examination of organizational factors influencing new product success in internal and alliance-based processes. Journal of Marketing,

64(1), 31-49.

Standifird, S. S., & Marshall, R. S. (2000). The transaction cost advantage of Guanxi-based business practices. Journal of World Business, 35(1), 21-41.

Sully, D. N. (1999). Why good companies go bad? Harvard Business Review, 77(4), 42-52.

Syson, F., & Perks, H. (2004). New service development: A network perspective. Journal of

Service Marketing, 18(4), 255-266.

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.

Teece, D. J. (1998). Capturing value from knowledge assets: The new economy, markets for know-how, and intangible assets. California Management Review, 40, 55-79.

Teece, D. J. (1986). Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy. Research Policy, 15(6), 285-305.

Toivonen, M., & Tuominen, T. (2006). Emergence of Innovations in Services: Theoretical

Discussions and Two Case Studies. International ProACT Conference. Finland:

Tampere.

Tether, B. S. (2002). Who co-operates for innovation, and why: A empirical analysis.

Research Policy, 31(4), 947-967.

Tidd, J., Bessant, J., & Pavitt, K. (2001). Managing Innovation: Integrating Technological,

Market and Organizational Change. NewYork: John Wiley & Sons, Inc.

Tushman, M. L., & Nadler, D. (1986). Organizing for innovation. California Management

Review, 74-92.

Uzzi, B. (1997). The sources and consequences of embeddedness for the economic performance of organizations: The network effect. American Sociological Review, 61, 674-698.

Uzzi, B. (1999). Embeddedness in the making of financial capital: How social relations and networks benefit firms seeking financing. American Sociological Review, 64(3), 481-505.

van der Aa, W., & Elfring, T. (2002). Realizing innovation in services. Scandinavian Journal

of Management, 18(2), 155-171.

Vargo, S. L., & Robert F. L. (2004). Evolving to a new dominant logic for marketing.

Journal of Marketing, 68(1), 1-17.

Verona, G., & Ravasi, D. (2003). Unbundling dynamic capabilities: An exploratory study of

continuous product innovation. Industrial and Corporate Change, 12(3), 577-606.

Voss, C. A. (1992). Measurement of innovation and design performance in services. Design

Management Journal, 3(1), 40-46.

Wang, S., & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resource Management Review, 20(2), 115-131.

Wank, D. L. (1999). Commodifying Communism: Business, Trust, and Politics in a Chinese

City, Cambridge, England: Cambridge University Press.

Weitz, B.A., & Jap, S. D. (1995). Relationship marketing and distribution channels. Journal

of Academy of Marketing Science, 23(4), 305-320.

Wijnhoven, F. (1998). Knowledge logistic in business contexts: Analyzing and diagnosing knowledge sharing by logistics concepts. Knowledge and Process Management, 5, 143-157.

Wilson, H., & Daniel, E. (2007). The multi-channel challenge: A dynamic capability approach. Industrial Marketing Management, 36(1), 10-20.

Wong, Y. H., & Chan, R. Y. K. (1999). Relationship marketing in China: Guanxi, favouritism and adaption. Journal of Business Ethic, 22(2), 107-188.

Wong, Y. H., & Tam, J. L. M. (2000). Mapping relationships in China: Guanxi dynamic approach. Journal of Business & Industrial Marketing, 15(1), 57-70.

Zack, M. H. (1999). Managing codified knowledge. Sloan Management Review, 40(4), 45-58.

Zahra, S. A., Neubaum, D. O., & Larraneta, B. (2007). Knowledge sharing and technological capabilities: The moderating role of family involvement. Journal of Business Research,

60, 1070-1079.

Zollo, M., & Winter, G. S. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339-351.

Zott, C. (2003). Dynamic capabilities and the emergence of intra-industry differential

firm performance: Insights from a simulation study. Strategic Management Journal,

24(2), 97-125.

附錄：本研究之問卷調查表敬愛的企業先進，您好：

非常感謝您在百忙之中，抽空填寫此份問卷！這是一份學術性的研究問巻，旨在探討「關係鑲嵌、動態能力、知識分享與服務創新關聯性之研究」，請您詳細閱讀問

在文檔中關係鑲嵌、動態能力、知識分享與服務創新關聯性之研究：以製造業為例 (頁 86-105)

第五章 結論與建議

第三節 研究限制與未來研究方向