結論 - 聽障者多功能行動電話之通用設計

行動電話之可攜式特徵與多功能特徵，使得行動電話成為聽障者日常生活中不可或缺的科技輔具。由於目前的行動電話乃因應一般使用者之需求所設計，聽障者使用時因而面臨許多使用困難。本研究期望透過聽障者多功能行動電話之通用設計，協助聽障者克服使用上之困難。

本研究以「通用設計」原則和「聽障者參與產品設計先端階段」之「完整的設計考量」以達到下列目的：(1)根據通用設計原則和概念設計方法，以提出聽障者多功能行動電話概念設計；(2)根據概念設計之具體情節以發展聽障者多功能通用行動電話雛形”PeacePHONE”；(3)根據”PeacePHONE”之使用性測試，瞭解”PeacePHONE”是否能改善聽障者所面臨之「不適當」或「不足夠」之行動電話使用困境；和(4)根據”PeacePHONE”之使用性測試，瞭解聽障者

對”PeacePHONE”設計概念之評價和建議，以作為再設計之參考。

本研究之結果指出：(1)提出溝通概念設計、通知概念設計和電子商務概念設計；(2)發展內含 16 項具體情節之行動電話雛形” PeacePHONE”；(3)聽障者對於PeacePHONE 之功能給予正向之肯定。熱鍵文字簡訊緊急通知功能與熱鍵多媒體簡訊緊急通知功能可以解決「不適當」之使用困境，可攜式門鈴與火警緊急通知可解決「不足夠」之使用困境。(4)聽障者提出三點正向回饋：(1)即時互動是PeacePHONE 重要的溝通設計特色；(2)PeacePHONE 熱鍵緊急通知功能可改善目前行動電話之使用性困難；(3)PeacePHONE 之可攜式門鈴和火警通知功能可改善目前行動電話之使用性不足；聽障者亦提出三點負向回饋：(1)PeacePHONE 之電子商務功能無法克服聽障者目前的日常生活困難；(2)PeacePHONE 缺乏選擇輸入方式的機會；(3)PeacePHONE 缺乏視覺導向的娛樂功能。

本研究就(1)PeacePHONE 再設計方向；(2)行動電話功能與通用設計原則之符合度；和(3)行動電話發展與研究方法之適切性三方向進行聽障者多功能行動

電話通用設計之綜合討論進行綜合討論。PeacePHONE 再設計方面，未來需要根據聽障者所提出之負向回饋進行再設計，利如增加電子鎖，以確保行動電話的安全性與個人隱私權；增加輸入方式，如各式鍵盤、觸控螢幕或手寫輸入，以提供聽障者選擇；和增加視覺導向功能，以擴充行動電話之多功能服務。通用設計方面，本研究之設計皆能符合七項通用設計原則，唯獨無法達到「視障族群」和「視力不佳之年長者」之公平性、靈活性和易感性原則。研究方法方面本研究所使用的概念設計方法與遵循「通用設計」原則和「聽障者參與產品設計先端階段」之

「完整的設計考量」，符合科技輔具發展之趨勢，可做為未來發展其他科技輔具之參考。

本研究由研究問題、研究動機、研究方法和研究結果逐步完成「聽障者多功能行動電話之通用設計」。互動系統之設計需要反覆的設計過程。本研究僅完成產品先端之概念設計，需要根據聽障者之回饋進行再次設計。期望本研究之結果可以提供未來行動電話設計之參考，以提高聽障者行動電話之可接近性。本研究由聽障者的行動電話使用需求出發，提出「聽障者多功能行動電話之通用設計」，

然而，通用設計之中心思想在於「產品設計應該盡可能使產品的特徵符合每一個人的需求」，本階段提出符合聽障者與一般使用者之需求，然而，身心障礙類別尚有視障者、心智障礙者和肢體障礙者等，未來研究可將研究對象擴展至其他身心障礙者，以逐步達成符合所有障別使用之多功能行動電話。

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附錄一

以下先針對本問卷填寫內容與過程做簡單的說明。

（一）本問卷分三部分，第一部份請您填入您的基本資料。第二部分請您先觀看本研究所設計之多功能行動電話後，在填入您對該設計之觀感。第三部分是選擇題。

（二）本研究大約會花上您30-40 分鐘，誠心感謝您撥撥冗參與本研究，萬分感謝！

敬愛的先生/女士：

您好！這是一份學術研究的調查問卷，主要在「了解您對於聽障者多功能行動電話之使用觀感」。希望透過您所提供的寶貴資訊，本研究可進而瞭解聽障者對於聽障者多功能行動電話之建議。

本問卷所提供的資料僅供學術研究之用，個別資料絕對保密，敬請放心。填寫時您只需以自己的看法作答即可，無所謂的對和錯。在此由衷地感謝您的參與及協助。

敬祝身體健康萬事如意

國立交通大學工業工程與管理學系研究生劉倩秀敬上

指導教授李榮貴教授

在文檔中聽障者多功能行動電話之通用設計 (頁 60-77)