knowledge management for the information professional

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(2) Part Overview Chapter 1: An Introduction to Knowledge ManagementP.05 Chapter 2: Knowledge Management: A Faceted OverviewP.05. Part IIBackground & Issues Chapter 3: The Evolution of Knowledge ManagementP.10 Chapter 4:From Information Management to KnowledgeP.12 Management : Beyond the “Hi-Tech Hidebound” Systems Chapter 5: Is Knowledge Management Really the FutureP.14 for Information Professionals? Chapter 6:Information Services and Productivity: A BackgrounderP.15 Chapter 7:Key Challenges Facing the Evolution of Knowledge ManagementP.18 Chapter 8:Ethics for Knowledge ManagementP.19.

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(13) Chapter 9:Organizing to Know and to Learn: P.21 Reflections on Organization and Knowledge Management. 2.

(14) Chapter 10:Knowledge Management andP.22 Building the Learning Organizati Chapter 11:Knowledge Markets: P.23 Cooperating Among Distributed Technical Specialists Chapter 12:Tacit Knowledge and Quality Assurance: P.24 Bridging the Theory-Practice Divide Chapter 13:Knowledge ManagementA Research Scientist’s Perspective P.26.

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(19) Chapter 14:Telecommunications and Network in Knowledge ManagementP.28 Chapter 15:Internet Search Engines and Knowledge Management P.31 Chapter 16:Information Technology in Support of Knowledge Management P.32 Chapter 17:Knowledge Management and Vocabulary control P.35 Chapter 18:Infomapping in Information RetrievalP.36 Chapter 19:Information Coding in the Internet Environment P.37 Chapter 20:Repackaging Information P.39.

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(23) ! ! " Chapter 21:Components of a Knowledge Strategy: P.41 Keys to Successful Knowledge Management. 3.

(24) Chapter 22:From Library to Knowledge Center: P.44 The Evolution of a Technology InfoCenter Chapter 23:Knowledge Management in the Health Sciences P.45 Chapter24: Knowledge management: can it exist in a law office? P.47 Chapter25:The intersection of knowledge management and P.48 competitive intelligence: smartcards and electronic commerce Chapter26: Knowledge management in developing countriesP.49 Chapter27:Knowledge counseling: P.50 the concept, the process, and its application Chapter28:Knowledge management in Swedish corporations:P.51 the value of information and information services. . . . . P.52. 4.

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(27) Chapter 1: An Introduction to Knowledge Management Knowledge Management

(28) Knowledge Management Duhon,Bryant,10,September,1998, “A discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, document, policies, procedures, and previously uncaptured expertise and experience in individual worker’s.” !" # $ %&. ' () * + , -./. 0. 1. +. . -./. 0. 23. -./. 0. 9:. -./. 0. EF. -./. 0. G. 4. 5. 67. ;<. 8. =>?@. A. B. C6-.. D. H. Chapter 2: Knowledge Management: A Faceted Overview KM K. IJ Z. [,\ l. l. ]. m <. ={Nn. M. -. . ^ @. _. Z. L S. A. ` n. Central themes KM

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(34) Explicit Knowledge : Supplier Information. Business/Finance. Librarians/Information. Technologists. Analysts. Specialists. Record. Consultants. Managers/Archivists. and Others. Explicit Knowledge Supplier. Scientists. Legal Specialists. Federal/State/Local. Health. Governments. Specialists. Sector Specialists NGOs. (Agriculture, Education, and Industry). Software. Organization. Vendors. Learning Experts. Explicit Knowledge : Forms Data. Transaction. Internal Reports Memos. Warehouse. Data. Word Perfect, Email. Data Warehouse. Consultants. Records Management. Explicit Knowledge Forms. Plan and Policies. External Databases - Text -Financial. Library/Information Center. Selective Dissemination of Information. 7. Newspaper.

(35) Tacit Knowledge Telephone Conversation. Email. Face-to-Face Conversation. Tacit Knowledge Mentoring & Training. Customer Knowledge. Social Capital (Trust and Culture). Top Management Support. Individual Knowledge (Staff and Outside Experts). Technology Infrasttructure Online Systems Measurement. Information Technology. Technology Infrasttructure Intranet. Benchmarkinh. Group Ware. 8.

(36) Evolution of Knowledge Management Integrating Intellectual Capital. Systems Database Management Systems Business Process Reengineering Management Information Systems Decision Support Systems Just-in-Time Inventory Management Total Quality Management Enterprise Systems. . Social Intellectual Capital Capital. Knowledge Management. Data Warehousing Data Mining Electronic Data Interchange Selection Dissemination Information Information Resource Managemeny Enterprise Wide Information Analysis Etc. Why Knowledge Management? KM Ø i ÙÚ ÛÜ Ý Þß< à á â ã Nä å ç¦ è xéê Í U Y Â 0 ë ì fgrí v{î %fg. 9. !æ. .

(37) Part II: Background & Issues. Chapter 3: The Evolution of Knowledge Management The DAM: Intellectual Capital 90 ï ð ñ 6òñ ó ôfõ;

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(43) Knowledge Management–the Portmanteau term

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(68) =» Notes 6 . ö. a. S. Information Professionals: Where’s the Fit? ¿ À j Á

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(75) Information Provision and the Delivery of Health Care Characteristics of the Information Environment in Productive Organizations Orpen à á â ã R&D & M / 0 !Ü Ý i ] ^ fS × @ b c E K. ¼ . E. H×. ê. Í. t. ¶. !A. @. fg(STI)rË. b. c. . rËý. º. s. 1. =k. 6s C. Ì. Í ê. Í. =&. . Ì. Í. H. . Koening J. D·. k. â. h. F. ´. . Ð. 6G. +. G. ã. t. u. . h. -È. . . . K. â. . L. ã23. . fg. . M. N. ý. ó. fgd. eU. . M. ÷. ßHfg O. N. b ¸. ô%. /. D. 8. l. Ý. ,. . . . Í. -.U P. Q. . rÌ. Ü. Ê. b. c. . Ê. z. 6°. . . 0. e. , 5. . . ßH! 2&. G. FN. STI d. úg. fgf³. Ð @. . á. E. ,. . v. vfg. 6ßHY. Ek. I. vWá. h. @ . <. ». ;B. Goldhar et al !æ × b U Y t u ¸ b C # E T Ú fg <. . v. Y. . . Characteristics of Productive Information Workers Griffiths and King ] ^ W K D á â ãÕ ~ ø ù ä å n o >7 Õ ~ R S 4 Û Johnston 6 Gibbons T 30 o ;G Hfg × b Æ ë 8

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(101) . Chapter 9: Organizing to Know and to Learn: Reflections on Organization and Knowledge Management Knowledge management version I Knowledge as a possession º / 0 × @ ' -.K _ %fâ Ù;E\ $ ¦ ï òUy x Ð ËÂ 0 Î Ù Eéº ¦ ï ü UU´ Ð . k. . . . <. =-.$. ¶·. ÷. . . . . Knowledge management version II Knowing through participation ~ / 0 x K Í 6 Ù En

(102) -.-. O. N. ß. !/. . V. 0. < . . . w. '. . NWý. é ü. V. 0. ?. i. ,. ) !i. {. ejEé§. ç. ¦ ! +. h <. - X_. . D D. ç¤. ã¥. ». z. k. k. Ð. . Y. Û. 9(#. ö. . ¦. à(Õ. . +. . |. . #(ö ¦. Y Z [ \ [ \ ]^ _ ` a b c !d m. 1. : . h . ª. w. U!R °. (Ë. ý. f. . ó. ¼. 0. E ,. ê |. . k !. /. ¨. z "jÁ. _. (Pv. . {. . g. n. çÔ. e$ +. ¦. e . . Organizing to know, organizing to learn 1. open organization < =! Nä å @ k ÂÙeÆ . _. (¢. . j. F. ePv. Å+ ¡. ÷. C. ü. W 8. w. {. }

(103). . çÙû. 2. G. U(. (ö ý. 1 !U. n. . t. U. =&. . <. á. h !l 8. ={N!. (#. . tprojectu× @. â £. º. e;fg7 l. P~ K. Ì<. <. _. j(Ë. B . n. 2. diversity and participation º ý ç$ 8¼ U.

(104). -.. N{ý. 3. information technology 21. Ú. ÷. . ç. ì. ¯. B. + . ^. ©. G. ª. . . .

(105) fg× éÉ. b Ê. rP. « $. . ¬. . %¡. « ¢. @. fg×. b. # . U-.. . 4. what is a manager? < ò# UEéT Niª < ;ü + þ N¼ òU` -< =& ò Õ {< / 0 !G. #¼. U. =&. ®. {. . Chapter 10: Knowledge Management and Building the Learning Organizati What is a learning organization? Peter Senge h @ A ? < K < =! 2¯ n

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(109) ¶ & ;H I · ¸ ÇÂÙ9:. V. C . . William H. Starbuck h. @ @. . Ê. Ò. ¦ ç. W{N-.æ . o . ù. p. q -. E. g ¹. 6. c;* ï. r U. À ý 1. U. V. Û-.+ @ . . & . M. ¿. A . (. Learning theory behind the learning organization Argyris 6 Schon ] vZ ¸ @ A º ¸ @ A t î É Ê u l Ë v w x eD y z K ;{ ù g | }~ î É Ê ! # & 'Ü C ~ Ë Ì; + ë. F. B . . `. a. !-. P. e. . ³. ë. F. (. Key characteristics of a learning organization %!æ ñ @ A ? < î %(# U¼ 22. +. ». ¼ . <. B. C.

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(111) ¨. Ð @. ñ. @. ? A. ? A. <. <. î. . % {. z. }. -.. . Where do library and information science professionals fit into and further the building of a learning organization? fg%9: ~ ¿ %9: fgë ½ S î %U fgn o Q Q #$ ¾¿À] Á º » v FW ¿C ¾ fgd e f/ 0 / 0 r<

(112) =& m ´ b + ; ë £ò] ^ ~ ¿ 4 î %fgUÙP 8º fgî r !v Âº + f gm . . . ·. N¶. n. jß o. }. (g. /. !ý 0. ;Ã. ;T. ¤. Ã. . fgn Ä. m. o. <. =Ñ. å. . òNä. C. Â. «. @ ÂÙ. fg. Chapter 11: Knowledge Markets: Cooperating Among Distributed Technical Specialists < G y. =ð. Æ'. M. æ. @. Ùá -./ Ù . è. networku' . &. . < +. a ². !R. 0. ß ß ;<. ÇÙ h. Ç. ð #. ë &. 0 . ò{¬ k ~. X. ² +. + . Ç. P ë. Õ. n Û.

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(115) Knowledge management, exchange theory, and work culture é!] (# -./ 0 Î ? # Schein ] v -./ 0 (# -. È Å NË PN< P;G + . !õW Ç´ c' -. ® # U çÌ !W(# < B C Conducting the research Ç ë fW Ø Í Qe . s. Î. 8P~. . p. <. ò'. DTS h . Ó. The Knowledge market culture of the DTS DTS ! Q z { & M U þ Ç ë # Ï 7 DTS Û QÙ;Ð e òØ Q _ ] vZ r ~ ¿ ] 7 * Â DTS Ï R a D i Q Q Ñ Ò ! ( ) ò Õ ë 8ß DTS 6 Ù· r z { Ô. `. Õ. . Discussion DTS ÷ S Ö Ê ( ) QQ Ë W Dy ; 7 ò NU] v4 Û¦ # U × Û o Ø !õ; DTS òxé$ Ù î G + R a ` Ú ' ÂÙ+ DTS 'N/ 0 Eé%' + Q Q ¦ Ð ý j W Dy . Chapter 12: Tacit Knowledge and Quality Assurance: Bridging the Theory-Practice Divide The knowledge beyond Cincinnati Patrick B. Drotos Û ] v g' ¹ Æ fn o ;fgZ ¼ !H I òK ~ 9 i Ü Ý p fgb ÙIÛ ý þ N B ' N(. . *. _ B. . ¼ s. fgn. o. -È. fg. . ¤. ¥¦. 1 ;. . . - ;. MIS 1 § · ¨ {© Æ % H ª « ¬ !W X¶Q Y !B ® ¯ ° ` ± _ ² ( i ! ³ É ;¤ 2 ; À # 4 !´ ´ f © ¶Q ¤ ¥ I. J. ( 24.

(116) A bit of philosophy -È æ ç ; @ Þ ß Æ @ A Á 0 s ç à 7 t t u = × Á eÙI-.[ MN æ à -È 9: 84 ¥v i -È v i Ìv ; Definitions and definitional issues qj-. T Niª Å Definition 1 ( ) HB T t á âô ù c -. Definition 2 ( -.* å ;ã ¾s ä Æ "9 Definition 3 -. Definition 4

(117) Definition 5 Ø YÚ qj-.#. . . ). V8. . . . U ~. C$. . Significant definitional characteristics # U/ U B T C88 Researcher knowledge and practitioner realities !Ù ] å t B k æ @ ç =r M8l qj -.P) ÞÛ × @ Ù ¤ qj-.h -N{ý ç !Ü Ý ¤ è é ê _ Ò ý çÌ 5 ß ëì ë . Cý. . H¤ . «. í. î. . . !Ný. çÀ. ). . “Insourcing” the “sun library” ;(+ ¾¿ÀÀ Cynthia Hill ; library journal 2' B ò] À 9: ; Sun Microsystem t u ò ¾¿À] ï ¶ + ð;+ ´ f ñ ò t u Ç ë h æ P~ ' -./ 0 fgQ Q ( ) ó ò%Ý µ Ç ë Hill À ~. ¿. =&. >¾¿À. . W´. f. ë. 8. Bridging the theory-practice divide qj-.K !ð Z [L M ü 89: Ê x0 s e!ô ( Þ 8é !>7 ¾¿ÀfgZ [;qj-. ñ 23 ä å ò ' ¨ Qjñ Ð rÇ ë õ o © ã k Á [ ö Î jÃ $ Improving reference effectiveness in Maryland Conclusion and recommendations ÷ @ c ! ÷ ø Á , ¦ é!Ø 0 s ³qj-.] 23 0 s Ø j ñ Ù 0 s e É Ê ;(

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(119) Chapter 13: Knowledge ManagementA Research Scientist’s Perspective × . ø ¤. @ . . éHc9:. . f. ÌC ¯. H . Ø. vØ. ù. í. ,9:. ÂÛ. ;z. ø. . . Is Knowledge Management A Redundant Terminology in Science? ;IÛ w¨ ú C ø _ -.{û ÙË;ú# -.Ó Ô ø òó ôfõñ $ % k Í J ó ôfõæ à ,-. n M .b 'N(g @ Ñ ( fâ Donis Waitley Û Ì, Yesterday, natural source defined power. Today, knowledge is power. Yesterday hierarchy was the model. Today synergy is the mandate. Yesterday, leaders commanded and controlled. Today leaders empower and coach Ù ¯ * Ñ Â ,1.ü g ¢-. ãfâ " 23 2.v i k úg fâ ò ;6 Ç ù. h ¨. Å . è ). ¼ . Û Ç. . a !Ø . Ä. ª ª h . ¤. p ;j. 9c{¹. U. _ . . !W . Ü. . ¶;ô µ. wª. ¶ !i. Y !ô ª. /. ;È. ö ; ö. » É. . 7. | ! ¸. -. . . . Æ. ;ª. · . . h ö. 8. `. . a. Xª. . ½. . . . ¾. & 5. 6. ;¿. N. . º ;¬. « ;Î. ;¤ %. X. -. ;¹ Ü. '`. !i Í. ¶. ½. Y !. B Ð ö. _ ;» . . a !þ À. Á. Y Annie Brooking +. _ Â. . -. Ã. X¶ KM. ,. Identify knowledge Audit knowledge Document knowledge Disseminate knowledge Ù Botnton {] vV, Making knowledge visible Building knowledge intensity Developing a knowledge culture Building a knowledge infrastructure Annie Brookingu B ÌKnowledge management, like other parts of intellectual capital management, is a topic in its own right. However, it is emerging as an area of interest to corporate strategists who are turning to the research community for answers to some complex questions.. 26.

(120) A Lesson form Life The Living Cell as a Model for Knowledge Management l ý éÞ KM (< ¢þ l ý Ø á Z + l ý NT ; ¢N N ! t z v á } c NT ;ý çæ H; l ý ò(# ¥Î Ï 9: -È : ¦ 2 ! 2 9: ® ü g ¸ b N l ý B 9: ¯ ° h l ý P) Ó õÆ l ý -. z . Á. Ó. ý. l. ' . . . @. P). Æ. . l ý. Ð. . w DNA ¶. Q÷. x xét N. Ò. h. S. H KM Â 0. . é½. : Î. (g. . ¦ Ï. +. ' Ð. ë. ý. 2 s. þ õ. _ . D9: Cç¦. . HEF. f

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(127) . Chapter 14: Telecommunications and Network in Knowledge Management o. c. . . The Internet ; 1960 ï. l. 1 . ¤ õ. . ï. p. KM . NÑ. (#. &. . ARPA 23 M. . v^(#. Z. [. . ®. ARPANET.¯ ° @ 6(g ¤ p y z é ; 1983 ! ø m ARPANET 6 MILNETMILNET T/ õEéÙ ARPANET V ;Y × b ´ Æ ( G õ o m NSFNET Ó õ Õ m. World Wide Web ; Internet F ] ^ d eç¦ ( Y d e´ 23 v Þ World Wide WebtWWWu W´ f d e´ h 'æ à WB ¾ . . . É. H-.Ó . . _. Ô. Ê 'N(g . c. ~. @. . . ÌK . 8-./ . . Ú. 0. !Ù U. ;W WWW . V. !. (#. ß. Ì. ßH,. Allow external public users to access a public knowledge center Allow external private users to access a corporate-wide knowledge center using a password Allow only internal users to access a corporate-wide knowledge center File Transfer Protocol

(128) FTP FTP Ø ; Internet Æ _ ßH( d e Ø $ %æ HÞ o ( # ßH! c & h (# ßH!« ] wf uv t £~ ßH! ÓÔ -È _ c !+ ! t ³ URL¤ ÓÔ -È {%C uv C ù + ð %-È u" ÙßH FTP c rý ( Ð é Electronic Mail # U h email ( Ó õm æ Ù-./ 0 !9: ßH ' ^ æ ø # & (# H EMAIL + ! ' Z (# Hz Ð C ² ~ Ã f ! HßH!{N U EMAIL + ! . 28.

(129) $Ö . S Æ. ¨ @ +. Ut &. . &. çC. N. ¢# ë. µ. VØ. ]. $ C ^. D. . É. H. `. ¿. ßH!. . Directories and Search Engines # U Nî %;m Æ ¶ · ·. !V. ö Ùµ. Ê. Q. ;¶. ßH!. . P) l >+. ¨. g ·. ft . µ $. . ². w &. . . ;m . z. N { ². @. . = %. . Ù f. H¶ . %f. HTML, Dynamic HTML, and XML HTML ( ' ( ( « ] ( ò + j( 6) B T T Ú ßHÙ DHTML ( HTML ë* r ß N Ð Ð å Qæ XML V] ^ S ä ! z D + HTML ë * r $ %C ßH! j ä Ê z jfB ~ rf9: |. }. W. . G. H]. D ^. . +. P~. . TCP/IP

(130) Transmission Control Protocol/Internet Protocol $Ö ¾ ~ / m ~ ' ;Ä j m Æ $Ö f {î l g~ Ø ð È # õ õ , & G - ä å . ¶2v ý ç© / « ] j Ç ë m É

(131) Intranet (

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(133) m T Ú É Æ m 6¨ ú fgh m t ¨ ú fga S } m t u m wf Network Support Structures LANs 0 [m Local area networks ' HÉ 1 0 [9À t 2 t @ ç =« ] m #3 » Å m « ] ´ Ð D DfgNcÜ Ý , D Da _ S 94 ' y m 5 6 ¦ 7 9A N LAN ý ÷ m >#õ8 Eé 9 Eé. UCßH. :. NcÜ. Ý. . . T [. \. Ng. a. S. t _. , S. ý. . ; LAN Æ. QßH 29.

(134) /. 0. LAN î. 6¾. Ù-./. ;¦. W LAN NÆ. ! 0. T. %7. Ð. W. ´. h. 'î. %Nc-.,. TOPOLOGY K LAN t l gW ð o Ý ; < Æ = P~ BUSt> k ° u ,{No Ý É ;( $Ö ? @ Æ RINGt¸ ° u ,# o Ý N(# ; < Æ Æ PcPo Ý {No #. Ý. !(. ¸. STARtA °. u ,{No Ý. @. ßH??. É. . HUB. (#. WANs [ [m Wide area network ' # # ² ;ý ç P0 [m #l g ðÊ x!m 0 + ð@ B C D t õ « ] {z !m úg « ] K #« ü n Å E A t m É Hø P~ ¢ WAN^( y WAN packet-switched t circuit-switchdf ! æ . ® ý H. æ. ç ý. . f. çî. rè #ý. Æ. . çm. W. %#. ³C. N. æ . . F m. . +. . ! . ÙG. ! C. ´. !I. µ. m. æ Âµ . # ó. µ. æ . ê. . vç(#. H. ® f$Ö. ¦. . . f. 6f >?(. . WAN À a S gK >?É Ê connection-oriented t connectionlessf !É Ê ¼ s $Ö l g~ ;f $Ö f î %R É Ê >? µ !( » Ê $ê Î ~ þ H 2ê fÙý >? É Ê ý ª h fgÕ ª W . n. H. È. . Å. m. l. . y. gP~ ^O. WAN Communications Lines. WAN Å m J âÉ Å Ø K ( 5 þ N 56Kbps ISDN 5 128Kbps H + ~ $ê f DSL (< + ~ $ê f 5 T Cable modem T-1 n Å. #. . . H «. A t. NÅ u. ]. ^. «. . t. u 5. 30. Å . m. . 5. 1.544Mbps. . bps 2Mbps.

(135) Chapter 15: Internet Search Engines and Knowledge Management . The Use of Search Engines ^(# L M (Ë ;m ¶ · PQ* ¶ s ; 1994 (# " N WebCrawler ¶ · µ $ ´ µ O v(g ¶ · µ $ "9,Lycos, Infoseek, Alta Vista m µ $ P 4 . ! Ò 1997 ( & ö K v;m ßH!òN 71%UßH¶ · µ $ C i ² % 9 Some helpful Sites ] ^ # m µ $ . Y. t. . Q. N`. ¿. 9. +. !. . Advice for Knowledge Managers G 2 W ;¶ · µ $ ò(Ë ¶ · 6' ^ ¶ · ý ç´ Â t · N¦ 7 C ý z { {î uv ¦ 7 G 2 H ;¶ · æ C z { C D é! >7 # -./ 0 !G 2 a6 (A ñ À À z { Ø R H¶ · µ $ ò Help ScreenÂµ. ;;. Hý. ç¶. ·. µ $. ú<. Domains COMt

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(137) Chapter 16: Information Technology in Support of Knowledge Management Á. j. R Ð. Í . Q. . Ë. D

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(141) Internet Internet ] ^ W õ l m D-.] ^ ! H HTML t ! EF Õ 9 ] ^ ft W 8 t á 8 u -. W ! H(g 6úg 9 m É Ê Search Engines ( a S £~ ¶ · U>#Ö 1 ¨ g Ñ Â T C z { ² %fÙº -.ý Y ¶ · µ $ ßv i Ø Y f( T Nä EF Intranet =& m _ ßH;(# < òl Q h & ßH! N¨ g 9 A =& fN( y µ jV G H(g b « S ~ f K 9,, c d Workflow Tools ú# EF ß(g É. ç. t. . 6. ¨. (Y. B. ç4 ç¦. úg. EFæ. Ê æ. . B. É. ßH!. >#ã. ë. . û. . (# à. ¢fg>#K . a. EéR W(g. 8 m. . ë. òt. $ê. £H ] . 8Ø. 9 . ^. 0. ë v. e. (#. W9. ä. £ â. . S. Uf #. ë. 8. g a. S. m. rý . î. %. NÑ. {. g h. #. Ut. º. » "9NÑ. @. Ñ. ft. R . S ä. R. a. úg. (g S . `. f6. ®. g . !î. ¿. 7 %&. %Þ. 8ÙßHú Ò . <. . '. %. ef. ^. Decision Support System ú a S V R (g f6 ® !Nä fg9 ä Î ? t Í J ] ^ î ; ë £òßHQ HÞ>#úg a S R (i % 6 ® !¾' t & ' t YZ & ö Data Mining K H§Ê t Ñ » . f¶. ·. . ãr. Ò. 33. . ä. . µ. . IT for Using or Applying Knowledge ^ Hffg@ ;9: C vNä -.( 8cP~ ] ^ W(g ßHt G H-.Ó%¡ ¢ Performance Support System ú# ( a S ` ¿. á. ). C. v%. . fòÎ. a. p. . . f. ~.

(142) Data Warehousing & < N% f ² ;ý çf ò%;ý çf wC NHfg j ý Ùú Y × b X x ý ç ³f rËÇ ë YZ ¶ · Å Æ p ] ^ g ~ Ê A ^ < H IT Support for Management of tacit Knowledge ;X QQ 7 ] ^ WØ Nä -. DX ÓÔ ß¼ !;ç (# ¦ Ð w;ç(# P¿QÃ ßø # ý ç PUm » k ý ë X ë l m K ý á xï î r $ò Â ! W¿QÇ l 5 ' î. % 'î. ü. Nä. ç¦. Ð IT ]. Nä. $. ð«. . %N@. Email Hl. gù. å. D-.( ^. W(g. g. S. . Âý. P~ . EF `. òU. ¿. ;ý. î. ç. . %;ç(# Pt. ¦. Ð. P. U. . Video-Conferencing ý ç P! J 7 G + Ç ë « n o × À P D ç& p s ç( fB # 6 ¦ Ð q 8 ¶¡ ý ë ! 'Ó Ô ¤ ç(# ¦ Ð wQ¶ e Electronic Workplace for Collaborative Work ~ ãEé;Eé òý t Ü ùÙú# EF] ^ W(# « ¬ C EéÅ { ` ¿ + (C ú( EéP~ >?; Internet0 [m t l gm ´ Æ Challenges for planning IT in Support of KM No ;EF ^ KM HÙý çâ. ý. Ø. Nä. å. . x+. ÓÔ. j. ý. ë. . Pv ¦. IT X. 9:. KM ú. æ. ßHúg. EF. Âþ. s. ( ¡. ¢. KM (. Nä. 34. ç. ©. . O. W(g. Ò ý. =qh. N IT Nä. EF. çë å. i. 8]. ^. W. -.. KM Ì.

(143) Chapter 17: Knowledge Management and Vocabulary control ). (. . T. B ;þ. ]. ^. W#d. %$. þ s. ë. ". 1. . r. Æ. T. J. " Ì,¨. B. þ. !À g. U. s. N(. =. . x. knowledge 4 h. ý. ç. 8 informationinsightwisdomexperienceenlightenmentintelligence. expertiseintuition 8 Controlled Vocabulary Õ Ö × Ø Ù !{ Ù ½ Ú - ¢ { Û Ü Ý Ç Û Þ {ß ` Ý Ð - 2 8 ! " à i f 'û M á B â ã ({ Ù ä Ú ! 1 ® l 0 å É - +* + f 'û. {. . ). &. ¶. ·. ë. Â(. . þ. æ ¶. . · (#. . Ö. ! É. '. Z. ¾. ¢. è. ¢. Ð ¾. $. . t. Ç¾. . . ¢. #. Ê. z. . m. %³. %. ~. #¿C. Nä. C. Wî. %. 6. t. 6. #. ¢. 7. Q. P. ÂÙ¾ ´. T. Ì. ¢. ý . N(v. O#. ¾. t. 'N(÷ t. ;"¬. i !;T. 'N(# h. 8¦. òK. . . z. ð@ . Ñ. t. ) D. . ¹ ´. ;u. +. µ. ´. (. . {;+ ·. ð¶ . úg. NH´. þ. ( B. C. . @. Ñ. Y ;-./. µ (. 0. ;d. n. . = D. C. ¢ä. å. !,. Dewey Decimal Classification Subject headings lists Thesauri ¢(Ë. ¿C D. =. 8H D. =. µ Y. . +. h. #. Õ. µ. µ. ´. . úg. . ´. á. âQ ç. . §ª ¯. µ Q. Ñ. Ê. ó ´. . Ë Y. µ. -. '½. Y . . ¢. H Ìiå. ò¨. g. Ñ. . . FN ¾. æ. . úg. Ò T. t. }. u. Y ´. ß. . ·. . T. t 35. 6´. ^. . Ð. µ . Y. @. ÷ n &. |. Ñ. g ç¦ c5. . o. ´. úg. ç. ý. t Ê. ; . í. µ. ?. ¾. î. !ßH @. T î. Y C . EFÞ. z æ. 6. >#] . .

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