• 沒有找到結果。

醫療品質評估的發展-從專業評鑑到報告卡系統

N/A
N/A
Protected

Academic year: 2021

Share "醫療品質評估的發展-從專業評鑑到報告卡系統"

Copied!
9
0
0

加載中.... (立即查看全文)

全文

(1)

1 !"#$%&'#(&')*+,-./0 2 !"#$%&'#()*+,-./01 * !"#$%  !"#$%&'()*)+1515 E-mail: shcheng@ha.mc.ntu.edu.tw  !"93716  !"931123

 !"#$%& !"#$%&'(



1

 !

2

 !

1,*  !"#$%&'()*+,-./01 !*23456789:;<$=>?  !"#$%&'()*+,-./012.34+5678#9:.78;<#=>?  !"#$%&'()*+,-.%/012+3456789*:;<=>?%#$@A  !"#$%&'()*+,-.'(/0123456789:;<= >?@AB0C  !"#$%&'()*+,-./01234%56789:;<=>?@4ABCD  !"#$%&'()*+%&,-'./01234,-567 !"89:;'<  !"#$%&'()*+,-./0123456789:;<=>?@ABCD6(  200524(4)275-283)  ! !"#$"#%"&'(   !"#$%&'()*+,-.  !"#$%&'()*+(,-./  !"#$%&'()*+,-./0  !"#$%&'()*+,-.%/  !"#$%&[1] !"#$%&  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !1980 !"#$%&'()*  !"#$%&'()*+,-./0  !"#$%&'()*+,(quality assurance) !"#$%&'()*"+  !"#$%&'[2] !"Dona-bedian !"#$%&!'()*"+  !"#$%&'()*+,- !"  !"#$%&'()*+,-./0  !"#$%&'()*+,-./  !"#$%[3] !"#$%&'  !"#$%&'()1990 !"  !"#$%&'()*#+,- !"#$%&'(!"#$%&'()*#+,- !"#$%  !"#$%) !"#$%&'( [4,5] !"#$%&'() *+  !"#$%&' ()*+,- !"#$%&'()*+,-./0 [6-8] !"#$%&'()*+,  !"#$%&'()*+,-./  !(report card) !"#$%&'  !"#$%&'(%)*+,-.$  !"#$%&'()*+,-./&  !"#$%&'()%*+(,-$  !"#$%&'()*+,-[9]  !"#$%&'()*+,-.  !"#$%&'()*+$,-.  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&'()* +,-./  !"#$%&'()*+,-./0 [10] !"#$%&'()*+,-. 

(2)

!"#$%&'()*+,-.[11-13] !"#$%&'()*+,-.  !"#$%&'()*+,#-./  !" #$%&'()*+,-./  !"#$%&'()*+,-./  !"#$%&'()*+,-./0  !"#$%&'()*+!,-./  !"#$%&'()*+,-./0  !"#$%&'(%)*+,-."  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&'()*+(,- !"#$%&'()"#*+, !"#$%&'()*+,!"#$%&'()"#*+, - !"#$%&'()*+,-./0    !"#$%&'( ()  !"#$%&'  !"#$%&'()*+,1920  !"1920-1970 !"#$%&'  !"#$%&'$()*+,-./  !"#$%&'()!"*+,-. 

!"#$%&'()*1952JCA-HO (Joint Commission on Accreditation of Healthcare Organizations) !"#$%&

 !"#$%&1960 !"#$%  !"#$%&'()*+,-./  !"#$%&'())*+,-./  !"#$%&'("#)*+,-.   !"#$%&'()*+,  !"#$%&'()(*+JCAHO P S R O ( P r o f e s s i o n a l S t a n d a r d R e v i e w Organization) !"#$%&'()*  !"#$%&'()19201970  !"#$%&'()*+,-./0  !"#$%&'()*+,-(  !"#$%&') !"#$%  !"#$%&'()*+,1972  !(Social Security Act)

!"JCA-HO !"#$%&'()*+,-./

 !"#$%&'()*[14-16]

()  !"#

1 9 8 0 !"#$%#&'()*

 1986 !"#$%&'(HCFA,

Health Care Financing Administration)

The Healthcare Quality Improvement Act  !"#$%&'()#$*+,-.  !"#$%&'()*+(PPS/DRGs)  !"#$%&'()*+,-%./  !"#$%&'()*+,-./  !"#$%(QC, Quality Control;

TQM, Total Quality Management) !"

 !"#$%&'#()*+,-./  !"#$%&'()*+,-./0  !"#$(Patient-Centered Approach)  !(Clinical Guideline) !"

(Clinical Pathway) !"#$%&'()

 !"#$%&'()*+,-.[2, 17]  !"#$%&'()* +,  !"#$%&'"()*+,-.  !"1980 !"#$%&'() Donabedian !"#$%&'()*  !"#$% &'()*!'+,-[3] !"#$%&'()*+,- !"#$%&'()*+,-./0  !"#$%&'(MHA, Maryland

Hos-pital Association) !"#$%&'( (QIP, Quality Indicator Project, 1985)[18] JCAHO !"#$%&(IMS, Indicator Measurement System, 1994)[19]1990  ! "#$%&'()*#+,- !"#$%&'()*+,-./(  !"#$%) !"#$%&[18, 20] !"#$%&'()*+,-.  !"#$%&'()*+,-./  !"#$%&'()*+,-./0  !"#$%&'()*+,-.JCA-HO1997 !"ORYX Initiative  !(non-core measure) !"#

(core measure) !"#$%&[14]

 !"#$%1999 !"AHCPR

(Agency for Healthcare Care Policy and Research) AHRQ (Agency for Healthcare Research and Quality) !"#$%&

(3)

"Quality" !"#$%&'()*+,  !"#$%&[21] ()  !"#$%  !"#$%&'()*+,-.  !"#$%&'()*+,-./0  !"#- !"#$%&'()*  (Report Card system) !"#$  !"1986 !"#$%(HCFA 2001 !CMSCenters for Medicare

& Medicaid Services) !"#$%&%

 !"#$%&'()*+,-./0  !"#1994JCAHO !"#$  !"#$%&'()*+,-./

(Organization-specific Performance Reports)

 !"#$%&[9]1998 !"  !"#$%&'()*+,-(Patient's

Bill of Rights Act) !"#$%&'(

 !"#$%&'()*+,-./0  !"#$%&'()*$+,-#.  !"#$%&'()*+,-./0  !"#$%&'()*$+,-./  !"#$%[22]  !"#$%&'()*+,-.  !"#$%&'()*+,-./  !"#$%&'()*+,-./(  !"#$%&'()*+,-.-/  !"#$%[23] !"#$%&  !"#$%&'()*+,[ 2 4 , 25] !"#$%&'()*+,-.  [13,26] !"#$%&'()*  !"#$%&'()*+ !,-.  !"#$%&'()"*+,-./  !"#$%&'()*+,-./0  !"#$%&'()*+"#,-. 

HEDIS (Health Plan Employer Data and In-formation Set)

HEDISReport Card system ! HCFANCQA (National Committee on Qual-ity Assurance)1991 !"#$%&'

 !"#$(Health Plans) !"#

 !"#$%&'()*+,-./

Consumer Compass !"#$Medicare

 !"#$%&'()*+,HEDIS  !"#$%&'()*+,-./0  !"#$2004 !"#$%&'  !"#$%&'()*+,-90% HEDIS !HEDIS !"#$  !"#$%&'()*+,-./0  !"#$%&'()"*+,-./  !"#$%& '()% *+,- !"#$%&'([2,27]1995*+,- HEDIS 2.5 !"#$60 !"# 1998 HEDIS 3.0 !"#$14  !"#$%&'()*+,-.,/  !"#$%&'( )*+ HEDIS !"#$%&'(  !"#$%&'()*+,-.+/  !"#$%&'()*+,-./!  !"#$%&'()*+,-./0  !"#$%&'()*+,-./!  !"#$%&'()*+"#,-.  !"#$%&'()*+HEDIS  !"( !"#$) !"#  ![12,28] !"#$%&'()  !"#$%&'()*+(,-./  !"#NCQA !"#$%&'  !"#HEDIS !"#$%&'  !"#$%&'()*+,-.  !"#$%&'()*[9] ! HEDIS !"#$%&'()*+(risk adjustment) !"#$%&'()*+  !"#$%&'()*+,-./ [29]

CAHPS (Consumer Assessment of Health Plans Study)

 !"!#$%&'()*+,- !"#$%&'()*+A H C P R

(Agency for Health Care Policy and Research 1999AHRQAgency for Healthcare Research and Quality)1995 ! CAHPS 1.0 program (1996 to 2001) !

(4)

 !"#$%&'()*+[30]  !"#$%&'CAHPS !"#  !"#$%&'()*!+,-.,  !"#$%&'()!*+,-./  !"#$(core items)CAHPS  !"#$ %( !" #$%& Medicaid and Medicare !) !  !"#$%&'(supplement items)

[31]

1998AHRQ !"CAHPS1.0

NCQA HEDIS !"#$%&'

CAHPS 2.0 (2002-2007) !"#85  !34 !"#$%&'()*+ AHRQ !"#$( !"#$%& ) ( !"#$%&"#)  !"#$%&'()*+,-.,/  !"#$%&( !"#)  !"#$%&'()*+NCQA  CAHPS 2.0 !"#$%&'  !"#[32]  !"#$%&'()*+,-.  !"#$%&'()*+,-./0  !"#$%&[33,34] !"#  !"#$%&'()*+,-./0  [35,36] !"#$%&'()*  !"#$%&'()*+,-./ 1 )  !"#$%&'()*[ 1 3 , 26]2) !"#$%&'()*+',  !"[37,38]3) !"#$%&  !"#[34,39]4) !"#$%  !"#$%&'()*+,-./ 5) !"#$%&'()*+[40] 6) !"#$%&'()*+[29]  !"#$%&'()* +,  !"#$%&'($)*+,-./  !"#$%&'()*+,-./0  !"#$%&'()*+,[41]  !"#$%&'(%)*+,-./  !"#$%&'()*+, -./  [42] !"#$%&'()*+  !"#$%&'()*+,-./  !"#$[43] !"#$%&'  !"#$%&'()*+,[42,44]  !"#$%&'()*+,$%-.  !"#$%&'()*+,-./  !"#$%&'()  !"#$%&'()*+,-.  ()  !"#$%&'()*$%+,  !"#$%&'#$((1945-1985) !(1985-1994) !(1995 )[45,46] !"#$%&'()*+  !"#$%&'1978 !"#$  !"#$%&'()*+*,#-.  !"#$%&'()1986 !"  !"#$%&'()*+,-.  !"#$%&'()*+,-./  !"#$%&'($)*+  !"#$%&'()*+,)*- !"#$%&'()*+,-.  !"#$%&'()*#$+,[46, 47] 1995 !"#$%&'()* +  !"#$%&'()*+,-./  !"#$%&'()*+,-./0  !"#$%&50 !"#$%&  !"#$%&'()(DRGs, Diagnosis

Related Groups) !"#$%&'()*

 !"#$%&'()$*+,-./  !"#$%&'()*+,-./0  !"#$%&'( )*+#,-.  !"#$%&'()*+,-.TQM/

CQI !"(Clinical Guideline) !

(Clinical Pathway) !"[48-51]  !"#$%&'( )*+,-. (QIP, Quality Indicator Project) !"  !"#[52]1999 !"#$%  !"#$%&'()*+,-.#$  !"#$(TQIP, Taiwan Quality

Indi-cator Project) !"#$%"&'()*

 !"#$%&'()!*+), 75 !"#$%&[47,53] !  !"#$%&'1999 !"#

Q I P !"#$%&'()*+,-(THIS, Taiwan Healthcare Indicator Series)

(5)

[54] !"#$%&'()*+,-.  !"#$%&"'()*+,-. [53] !"#$%&'()*+,-*  !"#$%&'()( !"#$  !"#$%)[51,55]  !"#$%&'()*+%,"  !"#$%&$'()*+,-./  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&'()*+',-.*  !"#$%&'()*+,-./  !"#$%&'()*+,-./  !"#$%&#'()*+,-./  !"#$%&'()*+,-./0  !"#$%&'("#)*+,-.  !"#$%&'() ()  !"#$%&'()*+",-  !"#$%&'()*+,-.  !"#$%&'()*+,-./0  !"#$%&'()*+,-. /  !"#$%&'()*+,-./#  !"#$%&'()*+,-./0  !"#$%&'()*+,-.!/  !"#$%&'()*+,-./  !"#$%&[56] !"# $  !"#$%&'()*+,-.  !"#$%&'()$*+,'-.  !"#$%&'()*+,-./0  !"#$%&'()*+, !%&  !"#$%&'()*+,[57]  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&2002 !"#$%  !"#$%&'()*+,-. *  !"#$%&'()*+,-./  !"#$%&'()*+ !,-$  !"#$%&'()*+,-. /0  !"#$%&'()*+,-./  !"#$%&'()*+,-.)"  !"#$%&'()*+,-./  !"#$%&'()*+,-./0  !"#$%&'()  !"#$%&'()*+,&- !"#$%&'()20027!"#$%&'()*+,&-  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&'()*+,-./01  !"#$%&'()*+,-./01  ![58] !"#$%&'()*  !"#$%&'()*+,-#$.  !"#$%&'()*CAHPS  !"#$%&'()*+,-./  !"#$%&'()*+,-./0  !(1) !"#$%&'()*+   ! " # $ % & ' ( ) * + , - . (benchmarking) !(2) !"#$%  !"#$%&'()*+,-./  !"#$%&'()*+,-.&/  !"#$(3) !"#$%&'(  !"#$%&'()*+,-./  !"#$%&'()*+,-./  !"#$%&'()*+,-$.  !"#$%[59,60]  !"#$%&'()*+,-.  !"#$%1)  !"#$%&2)  !"#$%&3) !"#$%4)  !"#$%&'()*+,-./0  !"#$%&'()*+,-./01  !"#$%&'() 1. !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&'()*+(,-.  !"#$%&'()*+,-./  !"#$%&'()*+%&,  !"#$%&'()*+,-.)  !"#$%&'()"*+,-. (TQIP) !"#$%&'()*  !"#$%&'()*+,-(.  !" #$%&'()* 2. !"#$%&'()*+ !,- !"#$%&'()*+,-./  !"#$%&'()*+,-./  !"#$[13,25,61-64] !"#  !"#$%&'()*+,

(6)

!- !"#$%&'()*+,-./  !"#$%&'()*+,-./  !"#$%&' ()*+,  !"#$%&'()*+,-./  !"#$%&'()* !+,  !"#$%&'()*+,-./  !" #$%&'()*+$,- !"#$%& !'()*+,- !"#$ 3. !"#$%&'()"*+,-.  !"#$%&' ()*+,-.  !"#$%&'()*+,-./ [41] !"#$%&'()*+,  !"#$%&'()*+,-./  !"#$%&'()*+,-./  !"#$%&'( 4. !"#$%&'()*+,-.  !"#$%&'()*+,-.  !"#$%&'()*+&,-.  !"#$%&'()"*+%,- !"#$%&'()*+,  !"#$%&'()*%+,- !"#$%&'()*+,-./0  !"#$%&'()*+,-./  !"#$%&'()*+,-./0  !"#$%&'()*+,-./0  !"#$%&'()*+,-#./  !"#$%&'()*+,-.   !"#$%&'()*+,-. (NSC 92-2416-H002-044) !"#$% (NHRI-EX93 -9310PI) !"#  !

1. Shaw CD. Evaluating accreditation. Int J Qual Health Care 2003;15:455-6.

2. Bodenheimer T. The American health care system--the movement for improved quality in health care. N Eng J Med 1999;340:488-92.

3. Donabedian A. The quality of care: How can it be

assessed? JAMA 1988;260:1743-48.

4. Brook RH, Kamberg CJ, McGlynn EA. Health system reform and quality. JAMA 1996;276:476-80. 5. Ginsburg PB, Hammons GT. Competition and the

quality of care: the importance of information. Inquiry 1988;25:108-15.

6. Rosenthal GE, Shannon SE. The use of patient percep-tions in the evaluation of health-care delivery systems. Med Care 1997;35:NS58-68.

7. Cleary PD, Edgman-Levitan S. Health care quality. Incorporating consumer perspectives. JAMA 1997;

278:1608-12.

8. Zaslavsky AM, Beaulieu ND, Landon BE, Cleary PD. Dimensions of consumer-assessed quality of Medicare managed-care health plans. Med Care 2000;38:162-74.

9. Epstein A. Performance reports on quality--prototypes, problems, and prospects. N Engl J Med 1995;333:57-61.

10. !"#$!%&'!()*+,-./012

 !"#$%&'  ! 200025-12

11. Cheng SH, Ho YC, Chung KP. Hospital quality infor-mation for patients in Taiwan: Can they understand it? Int J Qual Health Care 2002;14:155-60.

12. Hibbard JH, Jewett JJ, Legnini MW, Tusler M. Choosing a health plan: do large employers use the data? Health Aff 1997;16:172-80.

13. Hibbard JH, Jewett JJ. Will quality report cards help consumers? Health Aff 1997;16:218-28.

14. Joint Commission on Accreditation of Healthcare Organizations. Facts about the JCAHO. (cited 2004 May 31). Available from:URL:http://www.jcaho.org/ 15. Kadzielski MA, Reynolds MB. Special report on

licensure, accreditation and con. JCAHO adopts shorter, more concise standards for 1992. Health Care Law Newsletter 1991;6:14-8.

16. Doherty EC. The JCAHO Agenda for Change: what changes in pharmacy and P & T activities do you need to prepare for in 1994? Hospital Formulary 1994;29: 54-6, 58-60, 64.

17. Grol R. Improving the quality of medical care: build-ing bridges among professional pride, payer profit, and patient satisfaction. JAMA 2001;286:2578-85. 18. Kazandjian VA, Lawthers J, Cernak CM, Pipesh FC.

Relating outcomes to processes of care: the Maryland Hospital Association's Quality Indicator Project (QI Project). J Comm J Qual Improv 1993;19:530-8. 19. Mcglynn EA. An evidence-based national quality

measurement and reporting system. Med Care 2003;41: I8-15.

(7)

20. Cleary PD, Mcneil BJ. Patient satisfaction as an indi-cator of quality care. Inquiry 1988;25:25-36. 21. Agency for Healthcare Research and Quality. About

AHRQ. (cited 2004 May 31). Available from: URL: http://www.ahrq.gov/

22. Silver MH. Patients' rights in England and the United States of America: The Patient's Charter and the New Jersey Patient Bill of Rights: a comparison. J Med Ethics 1997;23:213-20.

23. Mehrotra A, Bodenheimer T, Dudley RA. Employers' efforts to measure and improve hospital quality: deter-minants of success. Health Aff 2003;22:60-71. 24. Hibbard JH, Jewett JJ. What type of quality

informa-tion do consumers want in a health care report card? Med Care Res Rev 1996;53:28-47.

25. !"#$!%&'()*+,-./01234

 !"#$%&'  ! 200019437-55

26. Mukamel DB, Mushlin AI. The impact of quality re-port cards on choice of physicians, hospitals, and HMOs: a midcourse evaluation. J Comm J Qual Improv 2001;

27:20-7.

27. National Committee for Quality Assurance. The Health Plan Employer Data and Information Set (HEDISR). (cited 2004 May 31). Available from: URL: http://www. ncqa.org/Programs/HEDIS/

28. Fraser I, Mcnamara P, Lehman GO, et al. The pursuit of quality by business coalitions: a national survey. Health Aff 1999;18:158-65.

29. Epstein AM. Rolling down the runway: the challenges ahead for quality report cards. JAMA 1998;279:1691-6. 30. Sangl JA, Wolf LF. Role of consumer information in today's health care system. Health Care Financ Rev 1996;18:1-8.

31. Crofton C, Lubalin JS, Darby C. Consumer Assessment of Health Plans Study (CAHPS)[Foreword]. Med Care 1999;37:MS1-9.

32. National Committee for Quality Assurance. Accredi-tation Programs. (cited 2004 May 31). Available from: URL: http://www.ncqa.org/Programs/Accreditation/ accreditation.htm

33. Guadagnoli E, Epstein AM, Zaslavsky A, et al. Provid-ing consumers with information about the quality of health plans: the Consumer Assessment of Health Plans demonstration in Washington State. J Comm J Qual Improv 2000;26:410-20.

34. Goldstein E, Fyuck J. Reporting of CAHPS quality information to Medicare beneficiaries. Health Serv Res 2001;36:477-88.

35. Marshall MN, Shekelle PG, Leatherman S, Brook RH. The public release of performance data: what do we

expect to gain? A review of the evidence. JAMA 2000;

283:1866-74.

36. Robinson S, Brodie M. Understanding the quality chal-lenge for health consumers: the Kaiser/AHCPR Survey. J Comm J Qual Improv 1997;23:239-44.

37. Docteur E. Measuring the quality of care in different settings. Health Care Financ Rev 2001;22:59-70. 38. Ginsberg C, Sheridan S. Limitations of and barriers to

u s i n g p e r f o r m a n c e m e a s u r e m e n t : P u r c h a s e r s ' perspectives. Health Care Financ Rev 2001;22:49-57. 39. Farley DO, Short PF, Elliott MN, et al. Effects of CAHPS health plan performance information on plan choices by New Jersey Medicaid beneficiaries. Health Serv Res 2002;37:985-1007.

40. Schneider EC, Epstein AM. Use of public performance reports: a survey of patients undergoing cardiac surgery. JAMA 1998;279:1638-42.

41. Baker DW, Einstadter D, Thomas C, et al. The effect of publicly reporting hospital performance on market share and risk-adjusted mortality at high-mortality hospitals. Med Care 2003;41:729-40.

42. Chassin MR, Hannan EL, Debuono BA. Benefits and hazards of reporting medical outcomes publicly. N Engl J Med 1996;334:394-8.

43. Hibbard JH, Stockard J, Tusler M. Does publicizing hospital performance stimulate quality improvement efforts? Health Aff 2003;22:84-94.

44. Hannan EL, Kilburn H Jr, Racz M, et al. Improving the outcomes of coronary artery bypass surgery in New York State. JAMA 1994;271:761-6.

45. Huang P. Quality assurance in Taiwan, the Republic of China. Int J Qual Health Care 1996;8:75-82. 46. !"#$%&'()*+,-./0-)1!  !"2003 47. !"#$%$&'()*+,-!./%01  !"#$%1999 48. !"#$!%&'()*+,-./0123 19993237-45 49. !"#$!%&'!()*+,-./012  !"#$%&'()*+,-./012 2000331-12 50. !"#$%&'()*+,-./012&' 20013429-41 51. !"#$!%&'!()*+,-./0123  !"#$%&'  ! 199716133-42 52. !"#$!%&'!()*+,-./012  !"#$%&'()*+,- . 2001 3029-41 53. !"#$%&"'()*+,-"'().

(8)

org.tw/quality/quality.asp

54. !"#$%&THIS (cited 2004 May 31) URL: http://www.tche.org.tw/this_data/this.htm 55. !"#$%&'()*+,-./0123

 !"#$%&' 1997

56. !"#$%&'()*+,-./0!/12

 !"#$%&'()*+,-1999

57. Cheng SH, Song HY. Physician performance informa-tion and consumers' choice: A survey of subjects with the freedom to choose between doctors. Qual Saf Health Care 2004;13:98-101.

58. !"#$%&'()*+,-./01 (cited 2004 May 31) URL: http://www.nhi.gov.tw/02hospi-tal/hospital_8.htm

59. Finkelstein BS, Harper DL, Rosenthal GE. Patient

as-sessments of hospital maternity care: a useful tool for consumers? Health Serv Res 1999;34:623-40. 60. Adab P, Rouse AM, Mohammed MA, Marshall T.

Performance league tables: the NHS deserves better. BMJ 2002;324:95-8. 61. !"#$%&'()*+,-./0123!  !"#$%&'()*+,-./02001 62. !"#$%&'()*+,-./0123  !"#$%"&'()*+,-.2000 63. !"#$%&'()*+),-./012  !"#$%&'()*+,-./01 2002 64. !"#$%&'()*+,-./01234  !"#$%&'()*+,-./01234  !"#$%&'(2002

(9)

1Institute of Health Policy and Management, College of Public Health, National Taiwan University, Room 1515, 1, Sec.1, Jen-Ai Road, Taipei, Taiwan, R.O.C.

2Graduate Institute of Health Care Organization Administration, College of Public Health, National Taiwan University, Taipei, Taiwan, R.O.C.

* Correspondence author. E-mail: shcheng@ha.mc.ntu.edu.tw Received: Jul 16, 2004 Accepted: Nov 23, 2004

The evolution of healthcare quality assessment: from

accreditation to report card system

YU-JUNG WEI1, KUO-PIAO CHUNG2, SHOU-HSIA CHENG1,*

Quality of health care is one of the core values in the healthcare delivery system. Many nations have made essential efforts in the assessment, assurance, and improvement of healthcare quality. The purpose of this article is to describe the evolution in healthcare quality improvement and assessment in the United States and in Taiwan. Evidence shows that quality assurance was initially established by implementing a hospital accreditation mechanism; accompanied by contin-uous development of quality indicators to monitor the quality of healthcare. As the cost-contain-ment pressure increased, health professionals began to adapt industrial managecost-contain-ment tools and create evidence-based practice guidelines to improve the quality of healthcare. Recent develop-ments include consumer involvement in quality assessment and public disclosure of quality information. It is hoped that the quality information provision will facilitate consumers' choice among providers and accelerate the process of professional quality improvement. Finally, the article provides sever-al recommendations for policy consideration. (Taiwan J Public Hesever-alth. 2005;24(4):275-283)

參考文獻

相關文件

教師評鑑TE (Teacher Evaluation) / 專業成長PG (Professional Growth).. 協助老師確認優先

 教師評鑑TE (Teacher Evaluation) / 專業成長PG (Professional Growth).. 

To support Test Project design and development, a rigorous quality assurance and design process is in place (Competition Rules sections 10.6-10.7 refer.) Once approved by

• Is the school able to make reference to different sources of assessment data and provide timely and effective feedback to students according to their performance in order

However, it is worthwhile to point out that they can not inherit all relations between matrix convex and matrix monotone functions, since the class of contin- uous

就學與就業之職能 治療暨實習、職業 輔導評量學暨實 習、職業復健暨實 習、職能評估與職 業復健暨實習、職 業輔導評量專題研 究、職業輔導評量

The development of IPv6 was to a large extent motivated by the concern that we are running out of 4-byte IPv4 address space.. And indeed we are: projections in- dicate that the

(This could be expressed by saying f is uniformly differentiable on [a, b] if f 0 is contin- uous on [a, b].) Does this hold for vector-valued functions too?... Compare with