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消費者品牌延伸接受度:產品知識對屬性相似性與延伸能力的中介效果

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Evaluation of Brand Extensions: The Moderating Effect of Product Knowledge

on the Role of Attribute Similarity and Extension Ability

-pµe½s¸¹¡JNSC 88-2416-H-004-032 °õ¦æ´Á¶¡¡J1998 ¦~8 ¤ë1 ¤é¦Ü1999 ¦~10 ¤ë31 ¤é ¥D«ù¤H¡J§O½¬¸¦°Æ±Ð±Â °ê¥ß¬Fªv¤j¾Ç¥ø·~ºÞ²z¾Ç¨t ¤@¡B¤¤¤åºK-n ¥»¬ã¨sªº¥D-n¥Øªº¬°¥H®ø¶OªÌ²£«~ª¾ ÃÑ°µ¬°¤¤¤¶ÅܼơA±´°Q²£«~¬Û¦ü©Ê»P¼t°Ó ©µ¦ù¯à¤O¹ï«~µP©µ¦ù®ÄªG¤§¼vÅT¡A¥H¾Ç¥Í ¼Ë¥»´ú¸Õ¨ä¹ï¤â¿ö»P¶¼®Æ¤§¯u¹ê«~µP©µ¦ù ©ó¨ä¥L²£«~Ãþ§Oªº¬Ýªk¡Aµ²ªGÅã¥Ü®ø¶OªÌ ¬O§_±µ¨ü¼t°Óªº«~µP©µ¦ù³Ì¥D¨ü¨ä©Ò·P¨ü ¨ìªº»s³y§xÃø«×»P¼t°Óªº²¾Âà¯à¤O¼vÅT¡C ÃöÁä¦r¡J«~µP©µ¦ù¡BÄݩʬۦü©Ê¡B©µ¦ù¯à

¤O Abstract

This study examine the moderating effect of product knowledge of attribute similarity and extension ability on brand extension. Real brands of watches and soft drinks were used to test college students’ acceptability of extended products. The results showed that product difficulty and transfer ability were the most important factors of the success of brand extension.

Keywords: Brand Extensions, Attribute Similarity, Extension Ability

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µM¦Ó«~µP©µ¦ùµ¦²¤¨Ã«DµL©¹¤£§Q¡AÁö µM±Ä¥Î-ì¤w¦¨¥\ªº«~µP¦WºÙ¨Ó±À°Ê·s²£«~ ¥i¥H¸`¬Ù¦æ¾P¸g¶O¡A¦Ó¥B¤]¤ñ¸û®e©öÅý®ø

¶OªÌ±µ¨ü¡A¦ý¤£§´ªº«~µP©µ¦ù¦³¥i¯à¤£¦ý µLªk±a°Ê·s²£«~ªº¾P°â¡A¬Æ¦Ü¼vÅT-ì²£«~ ªº©w¦ì»P§Î¶H (The Economist, 1990)¡C¥»¬ã ¨s«K¥H«~µP©µ¦ù¬°¥DÃD¡A±´°Q¼vÅT®ø¶OªÌ ±µ¨ü«~µP©µ¦ùªº¦]¯À¡C ¥»¬ã¨sªº¥D-n¥Øªº¦³¤G¡J¤@¬°ºî¦X-× ¥¿¹L¥h¦³Ãö²£«~¬Û¦ü©Ê»P¼t°Ó¯à¤Oªººc -±¡A¨Ã¤©¥H-«·s©w¸qÀË©w¡F¤G¬°¥H®ø¶OªÌ ²£«~ª¾ÃÑ°µ¬°¤¤¤¶ÅܼơA¤ÀªR²£«~ª¾ÃѦp ¦ó¼vÅT²£«~¬Û¦ü©Ê»P¼t°Ó¯à¤O¹ï«~µP©µ¦ù ªº®ÄªG¡C ¤T¡B¤åÄm¦^ÅU -º¥ý¦^ÅU¹L¥h¦³Ãö«~µP©µ¦ùªº©w¸q»P ¬ÛÃöªº¬ã¨s¡A¥]¬A²£«~¬Û¦ü©Ê»P¼t°Ó©µ¦ù ¯à¤O¹ï«~µP©µ¦ù¦¨±Ñªº¼vÅT¡A±µµÛ±´°Q«~ µPÁp·Q»P²£«~¬Û¦ü©Ê¤§¶¡ªºÃö«Y¡A¤§«á´£ ¥X®ø¶OªÌªº²£«~ª¾ÃѱN¦p¦ó¼vÅT¨ä¶¡ªºÃö «Y¡A¨Ã´£¥X°²³]¡C ¥»¬ã¨s¤¤©Ò«ü¤§«~µP©µ¦ù¡A«h¬O®Ú¾Ú Tauber (1981) »PAaker & Keller (1990) µ¥ ¾ÇªÌªº¬Ýªk¡A¤D±N²{¤w¦s©ó¥«³õ¤§«~µP¦W ºÙ¹B¥Î©ó¥t¤@·sªº²£«~Ãþ§O¡CµM¦Ó¦b¦¹³B ¤]¥²¶·«ü¥X¡A©w¸qÁöµM¥i¥H©ú½T¡A¦ý¦b¹ê »ÚÀ³¥Î®É¡A«h¦]²£«~Ãþ§Oªº¬É©w§xÃø¡A¦Ó ³y¦¨¦³¨Ç©µ¦ù¹ê¨ÒÃø¥HÂkÃþ¬°²£«~½u©µ¦ù ©Î«~µP©µ¦ù¡A¨Ò¦p¥ÕÄõ¬~¦ç¯»©µ¦ù¦Ü¥ÕÄõ ¼ä»â¤y¬O§_ºâ¬O¦P¤@²£«~Ãþ§O¤ºªº©µ¦ù¡H

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(Aaker & Keller, 1990)¡B¶i¤J¶¶§Ç (DeGraba & Sullivan, 1995)¡B¼s§i»P«P¾P¤§¤ä«ù (Reddy, et al., 1994) (¤T) ¤½¥q¯S½è¡A¥]¬A ¥ø·~¸ê²£¡B-û¤u¤H¼Æ¡B«~µPºÞ²z¯à¤O (Reddy, et al., 1994)¡B®ø¶OªÌ»{©w¤§¤½¥q²¾ Âà¯à¤O (Aaker & Keller, 1990)¡C¦Ó«e¤G¤j ¶µ— -ì«~µP¯S©Ê»P©µ¦ù«~µP¤Î²£«~¯S©Ê— ±`³Q¦X¨Ö°Q½×¡A±´°Q¨âªÌ¶¡ªº«´¦X«×©Î¬Û ¦üµ{«×¡A«Øij¨âªÌ¶¡·U¬Û¦ü¡A«~µP©µ¦ù¦¨ ¥\ªº¥i¯à©Ê·U¤j (Aaker & Keller, 1990; Park, et al., 1991)¡C¦Ó¦³Ãö«~µP©µ¦ù¦¨±Ñªº ¿Å¶q¤è¦¡«h¦³®ø¶OªÌ±µ¨ü«×©ÎÁʶR¥i¯à©Ê (Aaker & Keller, 1990; Keller & Aaker, 1992; Park, et al., 1991)¡B¥«³õ¦û¦³²v (Smith & Park, 1992; Reddy, et al., 1994)¡BªÑ»ù (Lane & Jacobson, 1995) µ¥¡C

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(¤@) ¬Û¦ü©Ê (similarity) ©Î «´¦X«× (fit) ¦b¦³Ãö«~µP©µ¦ùªº¬ã¨s¤¤¡A³Ì±`³Q±´ °QªºÀ³¬O¬Û¦ü©Ê©Î«´¦X«×¹ï«~µP©µ¦ù¦¨±Ñ ªº¼vÅT¡CPark, Milberg, Lawson (1991) ¤T¦ì ¾ÇªÌ±´°Q-ì²£«~Ãþ§O»P©µ¦ù²£«~Ãþ§Oªº¬Û ¦üµ{«×¥H¤Î«~µP·§©À¤@-P©Ê¹ï«~µP©µ¦ù¦¨ ±Ñªº¼vÅT¡A´N¬Û¦ü©Ê¦¹¤@Åܶµ¦Ó¨¥¡A¥L-Ì ªº¬ã¨s¤¤¨Ã¥¼²`¤J±´°Q¦p¦ó¬Û¦ü¬O¬°¬Û ¦ü¡A¦Ó¬OÅý¨ü´úªÌ¥H¾ãÅé·§©À¥DÆ[§PÂ_¤G ²£«~Ãþ§O¶¡ªº¬Û¦üµ{«×¡C Aaker »P Keller (1990) «Øij«´¦X«× À³¦³¤T-Óºc-±— ¤¬¸É©Ê¡B´À¥N©Ê¡B²¾Âà¯à ¤O¡A¤¬¸É©Ê»P´À¥N©Ê«üªº¬O-ì²£«~Ãþ§O»P ©µ¦ù²£«~Ãþ§O©¼¦¹¬O§_¯àµ²¦X©Î´À´«¥Hº¡ ¨¬»Ý¨D¡A²¾Âà¯à¤O«h¬O«ü¼t°Ó±N¦b-ì²£«~ Ãþ§Oªº¸gÅç§Þ³N¹B¥Î©ó©µ¦ù²£«~Ãþ§Oªºµ{ «×¡CAaker »P Keller ªº¬ã¨sµo²{¦¨¥\ªº«~ µP©µ¦ù¨Ã¤£»Ý-n¦P®É-ݨ㦹¤Tºc-±¡A¾Ö¦³ ³¡¤À§Y¤w¨¬°÷¡A¨ä¤¤¥H²¾Âà¯à¤Oªº®ÄªG³Ì ¤j¡A¤¬¸É©Ê¥ç¦³¬Û·íªº§@¥Î¡A´À¥N©Ê«h¹ï

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Lawson (1991) ªº®ø¶OªÌ¾ãÅé¥DÆ[§PÂ_¡C¥Ñ ¦¹±o¨ì¥H¤U¬ã¨s°²³]¡J

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Aaker »P Keller (1990) ©Ò«Øijªº«´ ¦X«×ºc-±¤§¤@ªº²¾Âà¯à¤O¡A¨Æ¹ê¤W»P¨ä¥L ¾ÇªÌ©Ò´£¥Xªº¡u¼t°Ó¯à¤O¡v¬ÛÃö (Reddy, et al., 1994)¡A®t²§¤§³B¦b©ó Reddy µ¥¤H©Ò¿Å ¶qªº¼t°Ó¯à¤O¦³©T©wªººc-±¡A¦p¥ø·~¸ê²£ ³W¼Ò¡B-û¤u¤H¼Æ¡B¼t°Ó¹L¥hªº«~µPºÞ²zÁZ ®Äµ¥¡A¦Ó¥B¬O¥H«ÈÆ[«ü¼Ðµû¦ô¡FµMAaker »P Keller (1990) ©Ò«Øijªº²¾Âà¯à¤O«h¬O¥Ñ®ø ¶OªÌ¥DÆ[µû¦ô¥L-̬O§_ı±o¼t°Ó¦³¦¹¯à ¤O¡A¦Ó¥B¨ÃµL¥ô¦óºc-±«ü¤Þ¨ü¸Õªº®ø¶OªÌ ´Â¯S©w¤è¦V¤ñ¸û¼t°Óªº²¾Âà¯à¤O¡C

¥Ñ©ó¥»¬ã¨s¬O¥H®ø¶OªÌªº¨¤«×¬°¥Xµo ÂI¡A©Ò¥H¶É¦V±Ä¯Ç Aaker »P Keller (1990) ©Ò´£¥Xªº²¾Âà¯à¤O¨Ó±´°Q¼t°Óªº©µ¦ù¯à ¤O¡F¦ý¥»¬ã¨s¨Ã¤£¦P·N Aaker »P Keller (1990) ±N²¾Âà¯à¤O¨Ö¤J¬°«´¦X«×ºc-±¤§¤@ ªº§@ªk¡A¥B Aaker »P Keller ªº¬ã¨sµ²ªG ¤]Åã¥Ü¡A²¾Âà¯à¤Oªº¼vÅT±j«×·|»\¹L¤¬¸É ©Ê»P´À¥N©Êªº®ÄªG¡A©Ò¥H¹êÀ³±N¨ä°Ï¤À¡C ¦Ó¥B·í®ø¶OªÌ¦b§P©w¼t°Ó¬O§_¦³¯à¤O¥i¶i ¦æ«~µP©µ¦ù®É¡A¨Æ¹ê¤W¬O®Ú¾Ú¤G¶µ¦]¯Àºî ¦X¦Ò¼{ªºµ²ªG¡J¤@¬O»s³y¥Í²£©µ¦ù²£«~ªº §xÃø«×¡A¥]¬A§Þ³N¡B°]¤O¡B¤H¤Oµ¥¸ê·½ªº »Ý¨D¶q¡F¤G¬O¸Ó¼t°Óªº²¾Âà¯à¤O¡A¥]¬A¸Ó ¼t°Ó¬O§_¨ã¦³«e¶µ©Ò»Ýªº¯à¤O¡C¤]´N¬O »¡¡A¤@¶µ·sªº²£«~Ãþ§O©Î³\«ÜÃø»s³y¥Í ²£¡A¦ý-Y¸Ó«~µPªº¼t°Ó¯à¤O¤j¡A¨ä¾ãÅ驵 ¦ù¯à¤O¨Ã¤£·|-°§C¡F¼t°Óªº²¾Âà¯à¤O«h»Ý °ò©ó»s³y¥Í²£©µ¦ù²£«~¬O§_§xÃø¦Ó©w¡C H2¡J»s³y¥Í²£©µ¦ù²£«~ªº§xÃø«×·U°ª¡A«~

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[13] Reddy, Srinivas K., Holak, Susan L. & Bhat, Subodh (1994). To extend or not to extend: Success determinants of line extensions. Journal of Marketing Research, 31 (2), 243-262. [14] Smith, Daniel C., & Park C. Whan (1992). The

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be fun— and dangerous. The Economist .315 (7653), 73-74. ªí¤@¡B¬ã¨s¤@¤§¤â¿öÃþ«~µP©µ¦ùÅܲ§¼Æ¤ÀªRµ²ªG ©µ¦ù¾A¦X«× ÁʶR·NÄ@ ÅܼƦWºÙ ¦Û¥Ñ«× §¡¤è F-È §¡¤è F-È ¬Û¦ü©Ê 1 1.55 1.53 1.21 1.10 »s³y§xÃø«× 1 19.61 19.39 ** 4.59 4.14 * ²¾Âà¯à¤O(»s³y§xÃø«×) 2 150.22 148.51 ** 92.44 83.52 ** ²£«~ª¾ÃÑ 2 3.18 3.14 * 2.86 2.58 ¬Û¦ü©Ê*»s³y§xÃø«× 1 27.04 26.73 ** 21.62 19.53 ** ¬Û¦ü©Ê*²¾Âà¯à¤O(»s³y§xÃø«×) 2 1.36 1.35 4.63 4.18 * ¬Û¦ü©Ê*²£«~ª¾ÃÑ 2 0.64 0.63 2.66 2.40 »s³y§xÃø«×*²£«~ª¾ÃÑ 2 0.86 0.85 0.35 0.32 ²¾Âà¯à¤O(»s³y§xÃø«×)*²£«~ª¾ÃÑ 4 1.20 1.18 1.45 1.32 ¬Û¦ü©Ê*²¾Âà¯à¤O(»s³y§xÃø«×)*²£«~ª¾ÃÑ 6 0.28 0.28 0.19 0.17 («~µPÁp·Q)2 1 1.05 1.03 0.03 0.02 ¼Ò¦¡ 24 23.00 22.74 ** 14.14 12.77 ** R2 = 0.16 R2 = 0.10 ªí¤G¡B¬ã¨s¤@¤§¶¼®ÆÃþ«~µP©µ¦ùÅܲ§¼Æ¤ÀªRµ²ªG ©µ¦ù¾A¦X«× ÁʶR·NÄ@ ÅܼƦWºÙ ¦Û¥Ñ«× §¡¤è F-È §¡¤è F-È ¬Û¦ü©Ê 1 143.77 147.66 ** 192.04 195.48 ** »s³y§xÃø«× 1 345.83 355.16 ** 351.58 357.88 ** ²¾Âà¯à¤O(»s³y§xÃø«×) 1 152.16 156.26 ** 154.55 157.32 ** ²£«~ª¾ÃÑ 2 1.58 1.62 4.71 4.79 ** ¬Û¦ü©Ê*»s³y§xÃø«× 1 0.80 0.83 6.26 6.38 * ¬Û¦ü©Ê*²¾Âà¯à¤O(»s³y§xÃø«×) 1 22.33 22.94 ** 23.86 24.29 ** ¬Û¦ü©Ê*²£«~ª¾ÃÑ 2 0.77 0.79 0.68 0.69 »s³y§xÃø«×*²£«~ª¾ÃÑ 2 3.43 3.52 * 4.21 4.28 * ²¾Âà¯à¤O(»s³y§xÃø«×)*²£«~ª¾ÃÑ 2 0.68 0.69 2.04 2.08 ¬Û¦ü©Ê*²¾Âà¯à¤O(»s³y§xÃø«×)*²£«~ª¾ÃÑ 4 2.54 2.61 * 1.92 1.95 («~µPÁp·Q)2 1 2.05 2.11 1.36 1.39 ¼Ò¦¡ 18 80.66 82.83 ** 86.89 88.45 ** R2 = 0.38 R2 = 0.39

(7)

ªí¤T¡B¬ã¨s¤G¤§¤â¿öÃþ´ú¸Õ©µ¦ù²£«~Ãþ§O Swatch ²¾Âà§xÃø«× °ª §C °ª ¤û¥J¿Ç(»s³y©ö) Rolex ²¾Âà§xÃø«×§C ¯]Ä_(»s³yÃø) ¥Ö¾c(»s³y©ö) ¦æ°Ê¹q¸Ü(»s³yÃø) ªí¥|¡B¬ã¨s¤G¤§¶¼®ÆÃþ´ú¸Õ©µ¦ù²£«~Ãþ§O ¥i¤f¥i¼Ö²¾Âà§xÃø«× °ª §C °ª ©Ð¦a²£(»s³yÃø) ¤û¥J¿Ç(»s³y©ö) ¶ÂªQ²¾Âà§xÃø«× §C ¿|»æ(»s³y©ö) ¦B²N²O(»s³y©ö) ªí¤-¡B¬ã¨s¤G¤§¤â¿öÃþ«~µP©µ¦ùÅܲ§¼Æ¤ÀªRµ²ªG ÅܼƦWºÙ ¦Û¥Ñ«× §¡¤è F-È »s³y§xÃø«× 1 35.70 30.71 ** ²¾Âà¯à¤O(»s³y§xÃø«×) 1 4.23 3.64 * ²£«~ª¾ÃÑ 1 2.08 1.79 ¶D¨DÂI 1 16.00 13.76 ** ²£«~ª¾ÃÑ*¶D¨DÂI 1 0.10 0.09 ¦~ÄÖ 1 14.04 12.08 ** ©Ê§O 1 2.06 1.77 ¼Ò¦¡ F = 8.30** R2 = 0.06 ªí¤»¡B¬ã¨s¤G¤§¶¼®ÆÃþ«~µP©µ¦ùÅܲ§¼Æ¤ÀªRµ²ªG ÅܼƦWºÙ ¦Û¥Ñ«× §¡¤è F-È »s³y§xÃø«× 1 27.01 22.08 ** ²¾Âà¯à¤O(»s³y§xÃø«×) 1 2.52 2.05 ²£«~ª¾ÃÑ 1 1.27 1.03 ¶D¨DÂI 1 0.00 0.00 ²£«~ª¾ÃÑ*¶D¨DÂI 1 5.60 4.58 * ¦~ÄÖ 1 7.87 6.43 ** ©Ê§O 1 6.64 5.43 * ¼Ò¦¡ F = 7.84 ** R2 = 0.06

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