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網站特性與產品屬性對購買意願的影響:以服飾類網購為例

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A Study of the influence of internet characteristics

and product attributes on the purchase intention of

the online Retail Store – With clothing online

shopping for example

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Abstract

Because of online shopping has grow in a high speed recently, the potential business opportunities attract lots of businessmen to join this industry. Young people are the most important source of customers, especially in clothing, which their products are almost made for younger. However, as the industrialist increase, the competition becomes more intense.

It’s a question for businessmen, about how to establish brand reputation and attract customers by the website’s design, product attributes and models, but also consider about the influence of different Population statistic variables.

In this study, a questionnaire survey will be conducted. Convenient samples are gathered from friends.

The expected results is that website characteristics do have more effect on purchase intention, and the quality and price affect than the population statistic variables .

Keyword:

population statistic variables product attribute website characteristics purchase intention

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Forreste, 2009 1995 4,500 2013 22 20

MIC 2012 1,500 2010~2015 10% 2015 1.25 2006 2010

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MIC 2009 2008 9 32% MI+LI,2008 Yahoo Pchome

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1994 1 1995 3 David Filo 2000 2001 10 Yahoo! Yahoo 2. 2. 2. 2. 2004 2006 3. 3. 3.

3. LLLLativativativativ lativ 2007 lativ

Urban et al. 2000 Parasuraman et al. 1985

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2000 Baker Churchill 1977 Petroshius Crocker 1989

Gutman 1977 Grapentine 1995 Zeithaml 1988 1. Intrinsic Attribute 2. Extrinsic Attribute product related Zeithaml 1988 Kolter 2003 5 1. 2. 3. 4. 5.

Katz Aspden 1997 Bhatnagar et al.

2000 1997 GVU

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Bhatnagar et al. 2000 Bellman et al. 1999

Childers 1986

Bellman et al. 1999 Li et al. 1999 Teo 2001

Fishbein & Ajzen 1975

Dodds et al. 1991

1987 Purchase Intention

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H3 H3 H3 H3 2006 H4 H4 H4 H4 : H5 H5 H5 H5 , H6 H6 H6 H6

Parasuraman et al. 1985 2000

Baker Churchill 1977 Parasuraman et al. 1985 Petroshius Crocker 1989 2000

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Retting & LaGuardia 1999 Smith 1997

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Gutman 1977 Zeithaml 1988

2010 2012 2006

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2010 Parasuraman et al. 1985

Biswas Blair

1991 2009

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Zeithaml 1988 Dodds et al. 1991 Grewal et al. 1998 Whitlark et al. 1993

300

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Reliability Cronbach

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MBA 2009

A B A 。 。 。

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2012 2006 1987 2008 461 2000 — 2010 2009 6 4

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