The Impact of Leadership Styles on Job Burnout-The Mediating Role of Job Characteristics 陳偉玲、錢天真
E-mail: 9707881@mail.dyu.edu.tw
ABSTRACT
Not only can job burnout influence employees’ health and personal life, but result in decreased organization performance and productivity. Therefore, it is necessary to understand managerial interventions in order to deal with employee job burnout. This study examined the impact of transformational and transactional leadership behaviors on employee job burnout, as well as the mediating role of job characteristics perceived by frontline employees. Data were collected from 429 civil servants of Household Registration Offices in four counties of central Taiwan. Results of the study found that both transformational and transactional leadership behaviors were significantly negatively related to frontline employees’ burnout. Results revealed that employees’
perceptions of job characteristics were negatively related to burnout. Moreover, the perceived job characteristics had partial mediating effect on transformational leadership and frontline employee job burnout. Results indicated that transformational leadership can influence employees’ perceptions of their jobs, which therefore is helpful to alleviate burnout.
Keywords : transformational leadership ; transactional leadership ; job characteristics ; burnout Table of Contents
第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究背景與動機．．．．．．．．．．．．
1 第二節 研究目的與問題．．．．．．．．．．．． 5 第三節 研究對象與範圍．．．．．．．．．．．
． 6 第二章 文獻探討．．．．．．．．．．．．．．．．． 7 第一節 領導型態．．．．．．．．．．．．．
．． 7 第二節 工作特性．．．．．．．．．．．．．．． 13 第三節 工作倦怠．．．．．．．．．．．
．．．． 18 第三章 研究方法．．．．．．．．．．．．．．．．． 28 第一節 研究架構．．．．．．．．．
．．．．．． 28 第二節 研究假設．．．．．．．．．．．．．．． 29 第三節 研究對象與施測方式．．
．．．．．．．． 29 第四節 測量工具．．．．．．．．．．．．．．． 30 第五節 統計分析．．．．．
．．．．．．．．．． 40 第四章 研究結果．．．．．．．．．．．．．．．．． 42 第一節 樣本資料與研究 變項之描述性分析．．．． 42 第二節 差異分析．．．．．．．．．．．．．．． 45 第三節 研究變項之 相關分析．．．．．．．．．． 49 第四節 研究變項之迴歸分析．．．．．．．．．． 53 第五章 討論、結論 與建議．．．．．．．．．．．．． 76 第一節 討論．．．．．．．．．．．．．．．．． 76 第二節 結 論．．．．．．．．．．．．．．．．． 78 第三節 實務建議．．．．．．．．．．．．．．． 80 第四節 研究限制．．．．．．．．．．．．．．． 81 第五節 後續研究建議．．．．．．．．．．．．． 82 第六 節 管理意涵．．．．．．．．．．．．．．． 85 參考文獻 ．．．．．．．．．．．．．．．．．．．．． 86 附 錄A 研究問卷．．．．．．．．．．．．．．．．． 98
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