A study of the relationships among transnational corporation's employee job satisfaction, cultural intelligence and turn
吳玉娥、楊豐華, 李泊諺
E-mail: 352412@mail.dyu.edu.tw
ABSTRACT
With the competitive pressure in global environment, the management in companies tend to rely on the human resources and management tools. For an organization, high employee turnover results in the burden of personal costs. Therefore, companies tend to emphasis on the act of employees turnover. The purpose of research is to understand the relationships between job satisfaction and turnover intention in terms of the moderate variable of cultural intelligence. It will be a reference for cross-border companies.
For the study, questionnaire was used. The sample consisted of 690 participants from international airlines in Taoyuan International Airport and the employees in international hotels. After the statistical analysis, the results show that there was a negative relationship between job satisfaction of employees in cross- border companies and turnover intention. However, there was no significant relation between cultural intelligence and turnover intention. Furthermore, the cultural intelligence will be no moderating effect on job satisfaction and turnover intention.
Keywords : job satisfaction、cultural intelligence、turnover intention Table of Contents
中文摘要 ．．．．．．．．．．．．．．．．．．．．． iii 英文摘要 ．．．．．．．．．．．．．．．．．．．．．
iv 誌謝辭 ．．．．．．．．．．．．．．．．．．．．． v 內容目錄 ．．．．．．．．．．．．．．．．．．．．
． vi 表目錄 ．．．．．．．．．．．．．．．．．．．．． viii 圖目錄 ．．．．．．．．．．．．．．．．．．
．．． ix 第一章 緒論．．．．．．．．．．．．．．．．．．． 1 第一節 研究背景與動機．．．．．．．．
．．．． 1 第二節 研究問題與目的．．．．．．．．．．．． 5 第二章 文獻探討與研究假說．．．．．．．．．
．．． 6 第一節 工作滿足．．．．．．．．．．．．．．． 6 第二節 離職傾向．．．．．．．．．．．．．．．
10 第三節 文化智商．．．．．．．．．．．．．．． 13 第四節 影響離職傾向之因素．．．．．．．．
．． 17 第五節 各變數之間的關係與研究假說．．．．．． 18 第三章 研究方法．．．．．．．．．．．．．．．．．
22 第一節 研究架構．．．．．．．．．．．．．．． 22 第二節 變數操作型定義與衡量工具．．．．．．． 23 第三節 研究對象與資料蒐集．．．．．．．．．． 32 第四節 統計方法．．．．．．．．．．．．．．．
32 第四章 資料分析．．．．．．．．．．．．．．．．． 34 第一節 信度分析．．．．．．．．．．．．．．．
34 第二節 效度分析．．．．．．．．．．．．．．． 38 第三節 相關分析．．．．．．．．．．．．．．．
43 第四節 層級迴歸分析．．．．．．．．．．．．． 44 第五章 結論與建議．．．．．．．．．．．．．．
．． 47 第一節 研究結論．．．．．．．．．．．．．．． 47 第二節 管理實務意涵．．．．．．．．．．．．．
49 第三節 研究限制與建議．．．．．．．．．．．． 49 參考文獻 ．．．．．．．．．．．．．．．．．．．．
． 52 附錄 研究問卷．．．．．．．．．．．．．．．．．．． 62 REFERENCES
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