第五章 結論與建議
5.2 建議
本研究依研究結果對醫院管理者有下列的建議：
一、將院內服務品質項目確實區分為當然品質、一元品質與魅力品質要素。
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二、將模式電腦化以利模式的運用。
三、隨時關心環境的變化與競爭者的狀態以有效訂定「轉換因子」的數值。
另外，本研究因為時間與經費的限制，所以尚有許多未探討的部份，對 此，本研究有下列後續研究的建議：
一、本研究以 Kano 品質模式為研究參考，但僅將品質分為當然品質、一元 品質及魅力品質三類，對於無差異品質與反轉品質毫無著墨。因此，本 研究建議後續對本模式有興趣者，可加入無差異品質與反轉品質做完整 的探討。
二、本研究測試模式的資料為假設性的，建議後續的研究者可選擇醫院以真 實的資料做實際的測試。
三、本研究對醫療服務品質的探討侷限於醫院的部份，其實，醫療機構涵蓋 的範圍相當廣，後續研究者可針對不同性質的醫療機構，如長期照護機 構、醫療儀器公司、藥廠等做研究，比較不同的醫療機構在品質最大化 的目的下對三類品質要素改善的情況有何不同。
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附錄 LINGO 分析程式
Max=x4*x1+x5*x2+x6*x3;
x1=(-3*0.5^b)/-0.6931-(-3*0.5^2)/-0.6931;
x2=5*(d^2-4)/2;
x3=(6*7^f)/1.9459-294/1.9459;
x4=5*(b-2)/3;
x5=5*(d-2)/2;
x6=5*(f-2);
x4+x5+x6<=5;
x4>=0;
x4<=5;
x5>=0;
x5<=5;
x6>=0;
x6<=5;
b>=2;
b<=5;
d>=2;
d<=4;
f>=2;
x<=3;
END