第五章 結論
第二節 研究貢獻與限制
近年國內節能服務公司的相關研究才崛起盛行，過去能源管理服務的相關研 究多以節能服務公司做為研究對象，對於能源需求端的涉略仍嫌不足，因此本研 究實質貢獻出臺灣節能服務公司與能源需求者之間的互動關係，能源需求者在交 易的過程是具有決策主導的角色，節能服務公司必須更能多接近及了解顧客的實 質需求。在理論上，本研究透過深度訪談以具體了解能源管理服務的市場中能源 需求端之深入的決策過程，以及問卷的設計與回收分析皆實證過去學者提出的觀 念。在實務上，本研究提供節能服務公司與能源需求者了解彼此對能源管理服務 的關係，並提出可能導致交易成本的原因與類型，讓節能服務公司可以檢視企業 策略，更進一步地提供建立控制機制的方案，以解決進行能源管理服務時所產生 交易成本問題，讓合作雙方皆可採取預防措施，提升需求者對能源管理的服務意 願。本研究建議後續研究者可以對能源服務需求端進行更深入的探討，所獲致的 研究發現將有助於產、官、學界推動能源管理服務發展具有相當貢獻。
本研究透過專家訪談與發放大規模問卷，收集節能服務公司、能源需求者、
驗證單位及金融機構彼此之間對臺灣節能服務公司之發展與應用。雖然本研究盡 可能考量全面資訊，但是仍有不足之處，尚待相關領域專家及後續研究者指正與 探索。首先，本研究並未從整體產業當作研究對象，不過，傳統產業、農業等結 合節能服務公司也可增加能源管理服務的發展，有利於突破國內能源管理服務面 臨之瓶頸，拓寬研究對象探討的網絡。接著，本研究以問卷調查來表示能源需求 者對能源管理服務的態度，然而，這些填答者可能會因為在不同的環境背景下產 生偏執的意見。同時，問卷調查也會忽略時間關係可能導致的測量偏差。未來研 究可以加入時間關係，發展出大規模問卷進行調查。最後，國內節能服務公司與 能源需求者在合作時間長久的關係下，可能會改變彼此進行能源管理服務的方式。
未來研究可加入關係導向的行為規範進行探討，如信賴、承諾等非正式控制機制，
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附錄
資料來源：Morse (2009)
附錄二 各國節能服務公司的推動障礙
資料來源：Vine (2005: pp.701-p.702)
附錄三 問卷
貴公司認為進行能源管理服務…
第二部分 下列基本資料僅供本研究使用，絕不對外公開，請放心填寫。(單選題) 1. 填答者： 先生/小姐，職位名稱：
2. 請問， 貴公司的產業類別為：
☐水泥業 ☐食品業 ☐塑膠業 ☐電子業 ☐汽車業
☐橡膠業 ☐鋼鐵業 ☐造紙業 ☐化學業 3. 請問， 貴公司成立年數?
☐未滿 5 年 ☐5 年以上~未滿 10 年 ☐10 年以上~未滿 15 年
☐15 年以上~未滿 20 年 ☐20 年以上 4. 請問， 貴公司資產規模?(單位：新臺幣)
☐未滿 1 千萬 ☐1 千萬以上~未滿 5 千萬 ☐5 千萬以上~未滿 1 億
☐1 億以上~未滿 5 億 ☐5 億以上 5. 從幾年起，開始接受能源管理服務?
☐還未接受節能服務 ☐西元 1987~1991 年 ☐西元 1992~1996 年
☐西元 1997~2001 年 ☐西元 2002~2006 年 ☐西元 2007~2011 年 6. 接受能源管理服務累計件數?
☐0 件 ☐1~10 件 ☐10~20 件 ☐20~30 件 ☐30 件以上 7. 願意(已經)接受能源管理服務領域(可複選)：
☐空調 ☐照明 ☐鍋爐 ☐蒸汽 ☐空壓 ☐熱泵 ☐水處理
☐契約容量調整(電力需量控制) ☐其他
8. 員工人數比重：行政人員 %；技術人員 %