本文嘗試由系統思維提出一個知識管理系統架構的觀點，管理者基於此架 構，定位個別成員在追求達成組織目標的情境下，所應扮演的角色與功能。由 知識管理實務中不難發現，組織所建立與維護的知識管理系統傾向於外顯知識 型系統，內隱知識型系統則不易建立為實體型系統，而是在知識社群中互動與 交流。由於本研究所探討之 KM 實務多來自於次級資料，例如研討會發表之個 案、或 KM 教科書等，實務上的真實應用仍需要更多的觀察與研究。
本文於第一章指出，實證研究尚無法完整解釋如何整合知識能力於組織目 標與組織任務中，此係組織環境、管理階層目標、任務複雜度等存在極大差異 所致，然而在本文所提知識管理系統架構並未考慮組織環境的因素，此乃本文 假設，當前組織面對的是全球性競爭，故不論組織之服務或產品規格為相對動 態或固定，組織所面對者均為動態的競爭環境，其決策情境亦均為複雜者，然 而實際情形也有待進一步探討。
對於組織效能問題的探討，系統思維與可維生系統模型理論提供了不同的 見解；Beer 於 1958 至 1994 年發表 10 餘本關於可維生系統模型之相關書籍，
論點精闢，且於 1980 年起，陸續有數所美國和加拿大之大學管理學院與研究 中心，採行其可維生系統觀念為授課核心，其理論得到實證確認。可維生系統 模型與其它系統方法在組織問題的分析為十分有用的理論基礎，值得進行更多 的應用與研究。
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Yolles, M., “Organisations, Complexity and Viable Knowledge Management”, Kybernetes, Vol. 29, No. 9/10, pp. 1202-1222, 2000.作者簡歷
姓名：顏雪娟 姓别：女
籍貫：台灣省澎湖縣
學歷：
1. 淡江大學 資訊管理學系 (1985.09 – 1989.06)
2. 國立交通大學 管理科學研究所 碩士班畢業 (1989.09 – 1991.01) 3. 國立交通大學 管理科學系 博士班畢業 (2000.09 – 2006.10)
經歷：
1. 雙全營造工程股份有限公司 財務部主任 (民 81 – 83)
2. 建國工商專科學校 工業工程與管理科 專任講師 (民 84 – 87) 3. 建國技術學院 工業工程與管理系 專任講師 (民 88 – 92) 4. 建國科技大學 工業工程與管理系 專任講師 (民 93 – )
1.
Chyan Yang and Hsueh-Chuan Yen, “A Viable Systems Perspective to Knowledge Management”, Kybernetes, Accepted. (SCI)
B.〝研討會論文〞