Summary
Teamcenter® software’s service lifecycle management suite provides a service asset management solution that offers manufac- turers and service organizations total visibility to configuration and service knowledge that comprehensively describes physical assets from their approved config- urations to their operational state. This asset and service knowledge foundation forms the configuration management core that enables all other service lifecycle management solutions to be asset- and product configuration-driven for accuracy.
Service and product teams use the solution to access, view and leverage a secure and single integrated source of web-based information that maintains the true config- uration and performance data for an operational asset – and its underlying systems, subsystems and components.
www.siemens.com/teamcenter
Basic functionality
Teamcenter’s service asset management (SAM) solution provides a wide range of operational knowledge above and beyond the design, engineering and manufacturing information generated earlier in the product lifecycle. The solution enables enterprises to capture and manage:
• Configuration information that describes physical assets in their as-designed and as-maintained operational states
• Complete histories of indi vidual assets and their traceable components, assemblies and systems
• Technical information that defines an asset’s logistics in terms of traceability, life characteristics, life limits,
applicability and utilization
• Compliance standards and regulatory requirements that each operational asset must satisfy
Siemens PLM Software
Service Asset Management
Total visibility and management of asset and service knowledge for complete service lifecycle management
Benefits
• Increases productivity by providing a single source of service knowledge for rapid accurate information access and enhanced collaboration
• Improves asset management by combining advanced configuration management with usage and status information on each asset in its current operational use
• Strengthens performance by capturing metrics and key performance indicators (KPIs) critical for perfor- mance based logistics (PBL) and service level agreements (SLA) initiatives
• Enables better impact planning by providing full histories of a product/asset across all of its lifecycle states
Benefits continued
• Increases asset utilization and maintenance planning by providing accurate life characteristic status at the system and component level
• Enhances value chain synergy by making product and process information accessible across engineer- ing, manufacturing and service organizations Features
• Configuration manage- ment from initial product planning/definition to as-maintained asset configurations
• Neutral and positional structures to support accurate applicability of parts and asset variants
• Asset and component histories
• Service document management
• Utilization characteristic definitions, limits and counters
• Support for deviations, waivers, variants and problem reports
• Asset management from multiple perspectives, including on non-traceable, serial, lot and serial-lot basis
• Change management across the entire product lifecycle
• Workflow processing with service team rules and role definitions for review/
approval, tasking and global information flow
Service Asset Management
TEAMCENTER
• Metrics that track part, subsystem, asset and process availability; reliability and performance drive quality improvement and measure organizational and contractual objectives
Once this information is captured using Teamcenter, service/support organizations can use Teamcenter capabilities to link physical as-maintained asset configurations (e.g., configurations that incorporate serial- ized part and lot tracking) with each asset’s approved configurations and variants.
Product teams within the manufacturer can additionally link to as-designed, as-planned and as-delivered bill of material configura- tions, including performance, status and product data.
These configurations facilitate total product and asset visibility, while enabling service organizations to understand and manage an operational asset’s allowable configura- tions. As a result, service teams using SAM are able to determine what approved parts, alternate parts and substitute parts can be used to resolve a service event and return an asset to service as rapidly as possible.
This total visibility enables service teams to evaluate the impacts of proposed product or service-driven changes, as well as assess the full impact of these changes in terms of their operational concerns. The results of
service activities can be captured using Teamcenter and you can use its workflow capabilities to feed these experiences to engineering and manufacturing teams in closed loops that facilitate both product and service improvement.
Teamcenter enables manufacturers to bridge the gap between product engineer- ing, manufacturing and logistics, thereby transitioning vital product data to internal and external support organizations. For third party or owner/operator service organizations, Teamcenter provides them management of their asset and service data in a single secure source to support all service lifecycle activities with accurate and up-to-date information.
Teamcenter helps capture changes to the asset configuration, usage status and deviation approvals, ensuring that the asset configuration is always accurate, up-to- date and accessible. Teamcenter allows primary service integrators and OEMs to capture service data wherever it originates in the service value chain.
Use cases
Improving product quality
Teamcenter enables manufacturers to follow product configurations into the service stage of the product lifecycle.
Manufacturers can track product perfor- mance, capture feedback to improve next generation products and leverage their inherent product knowledge in their services business.
Improving service
Teamcenter rapidly delivers a full range of configuration and operational knowledge to service organizations from a single source. Service organizations can leverage Teamcenter rules and role definitions to protect and deliver the most current service information. KPIs and other metrics can be managed to improve both organization and asset performance.
Global support
Teamcenter helps provide service teams with secure web access to the latest, most accurate asset information to improve organizational productivity and perfor- mance. The Teamcenter single source of knowledge supports compliance with export controls (such as the International Traffic in Arms Regulations and Access Control Lists), while delivering the perfor- mance required for meeting today’s time-critical information demands.
Integrating service and support teams Organizations can use Teamcenter service asset management in conjunction with Teamcenter real-time conferencing, appli- cation sharing and visualization capabilities to enable team members to interactively work together around the globe.
Improving change and configuration management
The entire Teamcenter PLM solution suite facilitates complete knowledge and process management from product ideation through service and support. Change management and configuration manage- ment are integrated across the product lifecycle to facilitate impact analysis and incorporate verification into product definitions and asset configurations. This comprehensive approach reduces errors and delays.
TEAMCENTER
Contact
Siemens PLM Software Americas +1 314 264 8499 Europe +44 (0) 1276 413200 Asia-Pacific +852 2230 3308 www.siemens.com/plm
© 2014 Siemens Product Lifecycle Management Software Inc. Siemens and the Siemens logo are registered trademarks of Siemens AG. D-Cubed, Femap, Fibersim, Geolus, GO PLM, I-deas, JT, NX, Parasolid, Quality Planning Environment, Solid Edge, Syncrofit, Teamcenter and Tecnomatix are trademarks or regis- tered trademarks of Siemens Product Lifecycle Management Software Inc.
or its subsidiaries in the United States and in other countries. All other logos, trademarks, registered trade- marks or service marks belong to their respective holders.
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